VoxMedia and Tellme to Offer Better Voice Applications to Enterprise Customers

VoxMedia Consulting and Tellme have signed an agreement to offer enhanced voice application design and engineering services to enterprise customers. VoxMedia will be able to provide its speech-recognition-enabled telephone applications to Tellme (News - Alert) customers involved in in-house application development, as a member in Tellme’s partner program.

 

“Together with Tellme, we are able to provide intuitive, user-friendly voice applications that will create enormous value for our enterprise customers,” said Mark Levinson, President of VoxMedia (News - Alert) Consulting.

 

VoxMedia specializes in the designing and “tuning” of successful voice applications to clients in various financial services like travel, telecommunications and other manufacturing industries. Caller experience is greatly enhanced with VoxMedia’s voice user-interface designs resulting in more customer satisfaction and less contact center expenses.

 

Bob Crissman, General Manager Partner Programs at Tellme said that his company was confident that VoxMedia’s expertise in voice-based user-interface design along with Tellme’s on-demand voice services capabilities will be able to offer customers cost savings in the way of increased IVR-based customer interactions.

 

Tellme is a Microsoft (News - Alert) subsidiary specializing in on-demand voice services. More than 40 million people are using Tellme every month to reach people, businesses and information they need on the phone and on the go. Tellme enables businesses to optimize the experience of callers by improving the way phones connect people and businesses with each other. Tellme is a part of the Microsoft Business Division. Both the companies strive to offer voice as a way to access information, connect with people and enhance businesses using any device and always.

 

VoxMedia Consulting is a boutique consulting services firm which provides voice technology planning, ROI estimates, requirements analysis, voice-user interface design, speech engineering, and application troubleshooting and “tuning” services.

 

VoxMedia provides voice automation technologies including speech recognition, text-to-speech and speaker authentication. These are preferred by most companies for interactive voice response (IVR), telecom products and voice-controlled devices. These applications enable people to get things done easily and effectively.

 

Contact centers are able to realize significant cost savings at the same time improving service by offering callers self-service options thereby avoiding time spent on holding the line for call continuity.

 

VoxMedia’s customer list includes American Express (News - Alert), America West Airlines, Daimler Chrysler, Sovereign Bank, Tellme Networks and USAA.