VoIP client applications developer Kakapo Systems (News - Alert) announced that it will demonstrate its Telephony Application Programming Interface (TAPI) Driver for the BroadWorks VoIP platform live at the BroadSoft Connections 2007 Executive Users Conference.


The Kakapo Systems TAPI Driver is designed to be a unified communications solution that provides screen pop-ups and click-to-dial functionality from within any TAPI-aware application.

The TAPI Driver, in conjunction with Kakapo’s Unity Client, allows service providers that use BroadSoft (News - Alert) application to deliver to enterprise customers off-the-shelf, tightly integrated calling features within leading CRM applications.

Kakapo Systems is a Solutions Showcase Sponsor of BroadSoft Connections 2007, the industry’s premier executives users conference. This conference is expected to run from Oct. 14 to 17 at the Biltmore Resort & Spa in Phoenix, Arizona, USA.

Steve Tutt, Marketing Director at Kakapo Systems, said in a Tuesday statement: "Our TAPI Driver extends the BroadWorks call-control capability we have developed in our

Unity Client and Connector applications, allowing service providers to embed this within their customers' TAPI CRM application.”

”This provides a warmer customer experience for the inbound client caller and helps BroadWorks service providers to increase average revenue per user and retain customers," Tutt added.

"It's thrilling to witness the ingenuity of our partners who take the BroadWorks platform and create something innovative and useful," said Scott Wharton, vice president of Marketing for BroadSoft, in Tuesday’s statement. "At Connections, telecom industry leaders will be able to take Kakapo's unified communications solution for a test drive."

Unity Client is a Microsoft (News - Alert) Windows-based application that is designed to simplify the making and receiving of calls for users of BroadWorks Release 13 and above. This solution features an intuitive icon-based interface that provides point-and-click call control combined with instant messaging and presence within the familiar desktop environment.

"BroadSoft Connections 2007 is the ideal place to introduce this solution to the industry, because hundreds of the top decision makers in telecom will be on hand," Tutt said. "We are proud to be a Showcase Sponsor for such an important industry event."

 

Organizations throughout the world are discovering the benefits of unified communications and thus driving an increase in demand. This increase is helping to create significant opportunities for providers such as Kakapo.

In addition, the TAPI Driver enables BroadWorks’ customers to be able to extend additional services and functionality to their customers, increasing revenues. With its full integration into CRM systems, clients can gain the full value from their investments and provide customers with a satisfying experience.