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October 10, 2007
Arizona College Deploys NEC Unified Solutions
By Anuradha Shukla, TMCnet Contributing Editor
Faculty and staff at Rio Salado College in Tempe, Ariz., are connecting students around the world by using NEC (News - Alert) UNIVERGE communications infrastructure and two Web phone applications custom-built by NEC’s Advanced Application Solutions Group (AASG).
“Rio Salado prides itself on being accessible to everyone, and our communications infrastructure must be absolutely reliable yet flexible,” Tom Sanfilippo, coordinator of telecommunications for Rio Salado College, said in a Tuesday statement.
Maricopa Community Colleges has been an NEC customer of more than 20 years, and the administration said they were confident in the company’s ability to deliver a solution that meets Rio Salado’s evolving needs.
NEC’s professional services group was able to add a custom Web phone application by using the virtual campus’ NEC UNIVERGE NEAX 2400 IPX communications platform as a basis. The application is based on the Session Initiation Protocol (News - Alert) (SIP ) standard, which allows faculty to log in securely and call one another from their desktops as if they were on campus. Additionally, users also can dial out as with any desktop phone.
Through a separate SIP-based Web phone application, any Rio Salado student with Internet access can log in and make calls directly to the college, whether they are paying tuition or requesting coursework from a professor. Several U.S. military members are students of this school and thanks to this application soldiers serving overseas have a cost-effective and reliable means of communicating directly with stateside faculty and administration.
Paul Lopez, general manager, marketing and services, for NEC Unified Solutions said that the work NEC’s Advanced Application Solutions Group has done at Rio Salado College is a stellar example of their ability to help customers evolve with their customers’ needs.
“Leveraging the power of the Web and IP communications, Rio Salado is among the most innovative colleges in the country,” he added.
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page. Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Session Initiation Protocol (SIP) | X | | SIP is the real-time communication protocol for VoIP. SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification (emergency calling) and instant messaging.
SIP...more |
(source: http://internetcommunications.tmcnet.com/topics/broadband-mobile/articles/12169-arizona-college-deploys-nec-unified-solutions.htm)
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