1998 Top 50 Inbound Service Agencies
Category D |
Company Name, Location & Total Number of Call Centers |
Phone Number & Fax Number |
Year Began Telemarketing & Size of Projects
Accepted |
Type of Calling |
Specialization |
| 1. West TeleServices Corp. - Omaha, NE
(11) |
800-841-9000 402-573-8952 |
1986 1,000 hrs. |
b-to-b 15%; b-to-c 85%
outbound 32%; inbound 28%; interactive 40% |
Financial Services,
Telecommunications, Insurance |
| 2. EDS - Plano, TX (32) |
800-921-2262 910-822-0904 |
1985 negotiable |
b-to-b 33%; b-to-c 67%
outbound 17%; inbound 69%; interactive 14% |
Manufacturing,
Communications, Finance/Insurance |
| 3. Syntellect Interactive Services -
Roswell, GA (1) |
800-347-9907
770-998-6858 |
1992 no minimum |
b-to-c 100% interactive
100% |
Cable, Catalog, Direct
Marketing |
| 4. OSC Teleservices - Lubbock, TX
(1) |
806-747-2474
806-747-5047 |
1987 negotiable |
b-to-b 10%; b-to-c 90%
inbound 38%; interactive 62% |
Telecommunications,
Consumer Electronics/ Products, Leisure/Travel |
| 5. Boston Communications Group -
Woburn, MA (2) |
781-692-7000
781-692-6200 |
1991 15,000 hrs.
minimum |
b-to-b 10%; b-to-c 90%
outbound 16%; inbound 57%; interactive 27% |
Wireless,
Telecommunications |
| 6. MATRIXX Marketing Inc.* -
Cincinnati, OH (21) |
800-MATRIXX 513-723-9030 |
1988 5,000 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 23%; inbound 73%; interactive 4% |
Customer Service/Tech
Support, B-to-B Sales, Direct Response |
| 7. FirstCall Communications, Inc. -
Ft. Lauderdale, FL (3) |
800-686-0023
954-453-7809 |
1992 250 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 9%; inbound 60%; interactive 31% |
Financial Services,
Telecommunications, Publishing |
| 8. SOFTBANK Services Group* -
Buffalo, NY (3) |
716-871-6400 716-871-6668 |
1990 no minimum |
b-to-b 25%; b-to-c 75%
outbound 10%; inbound 85%; interactive 5% |
Inbound, Oubound, Tech
Support |
| 9. TeleSpectrum Worldwide, Inc. -
King of Prussia, PA (25) |
610-878-7400 610-878-7480 |
1982 2,000 hrs./mo. |
b-to-b 20%; b-to-c 80%
outbound 85%; inbound 10%; interactive 5% |
Telecommunications,
Financial Services, Insurance |
| 10. ITI Marketing Services, Inc.* -
Omaha, NE (24) |
402-393-8000 402-392-9444 |
1986 $50,000 mo. |
b-to-b 5%; b-to-c 95%
outbound 60%; inbound 38%; interactive 2% |
Communications, Energy,
Financial Services |
| 11. TELUS Marketing Services, Inc.
- Calgary, AB, Canada (1) |
888-867-7587 403-207-2139 |
1996 5,000 hrs. minimum |
b-to-b 40%; b-to-c 60%
outbound 40%; inbound 5%; interactive 55% |
Telecommunications,
Utilities, Financial Services |
| 12. New Work Station Telemarketing*
- São Paulo, Brazil (2) |
55-11-3676-1110
55-11-3676-1400 |
1991 120 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 50%; inbound 40%; interactive 10% |
Credit Cards, Banks,
Newspapers |
| 13. Ruppman Marketing Technologies,
Inc.* - Peoria, IL (2) |
800-RUPPMAN
309-679-4363 |
1973 2,500 hrs./yr.
minimum |
b-to-b 20%; b-to-c 80%
outbound 5%; inbound 90%; interactive 5% |
Consumer Relations,
Technical Assistance, Dealer Referral |
| 14. Alert Communications Co.* - Los
Angeles, CA (4) |
800-333-7772
213-254-6802 |
1949 150 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 10%; inbound 90% |
Catalog, Consumer
Support, Product Support |
| 15. nTeleCare, Inc. - San Jose, CA (2) |
408-362-4200 408-362-2847 |
1988 500 hrs./wk. minimum |
b-to-b 25%; b-to-c 75%
outbound 5%; inbound 90%; interactive 5% |
Telecommunications, Billing
Inquiry, Customer Referrals |
