1998 Top 50 Inbound Service Agencies
Category C |
Company Name, Location & Total Number of Call Centers |
Phone Number & Fax Number |
Year Began Telemarketing & Size of Projects
Accepted |
Type of Calling |
Specialization |
1997
Ranking |
| 1. SITEL Corp.* - Baltimore, MD (28) |
410-659-5700 410-659-5754 |
1985 200 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 45%; inbound 55% |
Telecommunications, Financial
Services, Insurance |
1 |
| 2. TelePerformance International -
Paris, France (38) |
33 1 55 76 40 30 33 1
48 28 11 05 |
1978 no minimum |
b-to-b 50%; b-to-c 50%
outbound 75%; inbound 25% |
International Programs,
Teleservices/ Outsourcing, TQM |
4 |
| 3. Atesia S.P.A.* - Rome, Italy (1) |
39 6 729871 39 6
72987820 |
1990 500 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 20%; inbound 80% |
Customer Service,
Promotion, Full Account Management |
3 |
| 4. TeleTech Holdings, Inc. -
Denver, CO* (5) |
303-894-4000 303-813-4610 |
1982 1,000 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 17%; inbound 83% |
Telecommunications,
Customer Service, Technology |
n/a |
| 5. New Work Station
Telemarketing*‡ - São Paulo, Brazil (2) |
55 11 3676 1110 55 11
3676 1400 |
1991 120 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 50%; inbound 40%; interactive 10% |
Credit Cards, Banks,
Newspapers |
n/a |
| 6. Transcom - Carmel, IN (5) |
317-571-3600
317-571-3685 |
1994 15,000 hrs.
minimum |
b-to-b 10%; b-to-c 90%
outbound 88%; inbound 10%; interactive 2% |
Communications,
Utilities, Mortgage Lending |
17 |
| 7. MATRIXX Marketing Inc.*‡ -
Cincinnati, OH (2) |
800-MATRIXX 513-723-9030 |
1988 2,500 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 23%; inbound 73%; interactive 4% |
Customer Service/Tech
Support, B-to-B Sales, Direct Response |
5 |
| 8. Watts Communications Ltd. -
Toronto, ON, Canada (3) |
416-255-8000
416-255-4735 |
1965 500 hrs. minimum |
b-to-b 80%; b-to-c 20%
outbound 10%; inbound 83%; interactive 7% |
Technical Support,
Outsourcing, Marketing Support/Fulfillment |
8 |
| 9. EDS*‡ - Plano, TX (10) |
800-921-2262 800-963-9407 |
1985 negotiable |
b-to-b 33%; b-to-c 67%
outbound 17%; inbound 69%; interactive 14% |
Manufacturing,
Communications, Finance/Insurance |
n/a |
| 10. S&P Data Corp. (IDRC
International) - Don Mills, ON, Canada (5) |
888-4SPDATA
416-445-2987 |
1986 100 hrs. minimum |
b-to-b 50%; b-to-c 50%
outbound 60%; inbound 40% |
Financial Services,
Telecom & Wireless, Consumer Response |
9 |
| 11. FirstCall Communications,
Inc.‡ - Ft. Lauderdale, FL (3) |
800-686-0023
954-453-7809 |
1992 250 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 9%; inbound 60%; interactive 31% |
Financial Services,
Telecommunications, Publishing |
10 |
| 12. Phonettix Intelecom - Toronto,
ON, Canada (5) |
800-221-6132
416-340-2000 |
1972 500 hrs./mo. |
b-to-b 10%; b-to-c 90%
outbound 75%; inbound 20%; interactive 5% |
Telco, Financial
Services, Insurance |
n/a |
| 13. ICT Group, Inc.* - Langhorne,
PA (5) |
215-757-0200 215-757-7877 |
1983 500 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 75%; inbound 25% |
Financial Services,
Insurance, Telecommunications |
11 |
| 14. Integrated Messaging, Inc.* -
Winnipeg, MB, Canada (1) |
800-561-3734
204-786-7718 |
1989 no minimum |
b-to-b 20%; b-to-c 80%
outbound 10%; inbound 80%; interactive 10% |
DRTV, Catalog,
Information & Customer Service |
14 |
| 15. Americall de Mexico -
Naperville, IL (1) |
800-688-0078 630-620-0339 |
1984 1,000 hrs. minimum |
b-to-c 100% outbound
30%; inbound 70% |
Insurance, Credit Card
Acquisitions, Financial Services |
16 |
| 16. The Merchants Group - Milton
Keynes, U.K. (2) |
44 1908 232323 44 1908
242444 |
1981 no minimum |
b-to-b 70%; b-to-c 30%
outbound 40%; inbound 60% |
Financial Services,
Telecommunications, Utilities |
13 |
| 17. ZACSON Corp.* - Pleasanton, CA
(3) |
510-463-7300 510-463-7321 |
1980 500 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 56%; inbound 44% |
Telecommunications,
Financial Services, High-Technology |
12 |
| 18. Media Express Telemarketing Corp.
- Montreal, PQ, Canada (1) |
800-563-6655
514-876-8746 |
1989 500 hrs. minimum |
b-to-b 40%; b-to-c 60%
outbound 90%; inbound 10% |
Insurance, Financial
Services, High-Tech Products & Services |
n/a |
| 19. The Faneuil Group* - Boston, MA
(3) |
617-742-4888 617-742-3666 |
1984 no minimum |
b-to-b 25%; b-to-c 75%
outbound 40%; inbound 60% |
Telecommunications,
Automotive, Financial Services |
20 |
| 20. TELUS Marketing Services, Inc.‡
- Calgary, AB, Canada (1) |
888-867-7587 403-207-2139 |
1996 5,000 hrs. minimum |
b-to-b 40%; b-to-c 60%
outbound 40%; inbound 5%; interactive 55% |
Telecommunications,
Utilities, Financial Services |
n/a |
