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1998 Top 50 Inbound Service Agencies
Category C

Company Name, Location & Total Number of Call Centers

 Phone Number & Fax Number Year Began Telemarketing & Size of Projects Accepted Type of Calling Specialization 1997 Ranking
1. SITEL Corp.* - Baltimore, MD (28) 410-659-5700 410-659-5754 1985 200 hrs. minimum b-to-b 30%; b-to-c 70% outbound 45%; inbound 55% Telecommunications, Financial Services, Insurance 1
2. TelePerformance International - Paris, France (38) 33 1 55 76 40 30 33 1 48 28 11 05 1978 no minimum b-to-b 50%; b-to-c 50% outbound 75%; inbound 25% International Programs, Teleservices/ Outsourcing, TQM 4
3. Atesia S.P.A.* - Rome, Italy (1) 39 6 729871 39 6 72987820 1990 500 hrs. minimum b-to-b 10%; b-to-c 90% outbound 20%; inbound 80% Customer Service, Promotion, Full Account Management 3
4. TeleTech Holdings, Inc. - Denver, CO* (5) 303-894-4000 303-813-4610 1982 1,000 hrs. minimum b-to-b 35%; b-to-c 65% outbound 17%; inbound 83% Telecommunications, Customer Service, Technology n/a
5. New Work Station Telemarketing*‡ - São Paulo, Brazil (2) 55 11 3676 1110 55 11 3676 1400 1991 120 hrs. minimum b-to-b 20%; b-to-c 80% outbound 50%; inbound 40%; interactive 10% Credit Cards, Banks, Newspapers n/a
6. Transcom - Carmel, IN (5) 317-571-3600 317-571-3685 1994 15,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 88%; inbound 10%; interactive 2% Communications, Utilities, Mortgage Lending 17
7. MATRIXX Marketing Inc.*‡ - Cincinnati, OH (2) 800-MATRIXX 513-723-9030 1988 2,500 hrs. minimum b-to-b 30%; b-to-c 70% outbound 23%; inbound 73%; interactive 4% Customer Service/Tech Support, B-to-B Sales, Direct Response 5
8. Watts Communications Ltd. - Toronto, ON, Canada (3) 416-255-8000 416-255-4735 1965 500 hrs. minimum b-to-b 80%; b-to-c 20% outbound 10%; inbound 83%; interactive 7% Technical Support, Outsourcing, Marketing Support/Fulfillment 8
9. EDS*‡ - Plano, TX (10) 800-921-2262 800-963-9407 1985 negotiable b-to-b 33%; b-to-c 67% outbound 17%; inbound 69%; interactive 14% Manufacturing, Communications, Finance/Insurance n/a
10. S&P Data Corp. (IDRC International) - Don Mills, ON, Canada (5) 888-4SPDATA 416-445-2987 1986 100 hrs. minimum b-to-b 50%; b-to-c 50% outbound 60%; inbound 40% Financial Services, Telecom & Wireless, Consumer Response 9
11. FirstCall Communications, Inc.‡ - Ft. Lauderdale, FL (3) 800-686-0023 954-453-7809 1992 250 hrs. minimum b-to-b 20%; b-to-c 80% outbound 9%; inbound 60%; interactive 31% Financial Services, Telecommunications, Publishing 10
12. Phonettix Intelecom - Toronto, ON, Canada (5) 800-221-6132 416-340-2000 1972 500 hrs./mo. b-to-b 10%; b-to-c 90% outbound 75%; inbound 20%; interactive 5% Telco, Financial Services, Insurance n/a
13. ICT Group, Inc.* - Langhorne, PA (5) 215-757-0200 215-757-7877 1983 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 75%; inbound 25% Financial Services, Insurance, Telecommunications 11
14. Integrated Messaging, Inc.* - Winnipeg, MB, Canada (1) 800-561-3734 204-786-7718 1989 no minimum b-to-b 20%; b-to-c 80% outbound 10%; inbound 80%; interactive 10% DRTV, Catalog, Information & Customer Service 14
15. Americall de Mexico - Naperville, IL (1) 800-688-0078 630-620-0339 1984 1,000 hrs. minimum b-to-c 100% outbound 30%; inbound 70% Insurance, Credit Card Acquisitions, Financial Services 16
16. The Merchants Group - Milton Keynes, U.K. (2) 44 1908 232323 44 1908 242444 1981 no minimum b-to-b 70%; b-to-c 30% outbound 40%; inbound 60% Financial Services, Telecommunications, Utilities 13
17. ZACSON Corp.* - Pleasanton, CA (3) 510-463-7300 510-463-7321 1980 500 hrs. minimum b-to-b 35%; b-to-c 65% outbound 56%; inbound 44% Telecommunications, Financial Services, High-Technology 12
18. Media Express Telemarketing Corp. - Montreal, PQ, Canada (1) 800-563-6655 514-876-8746 1989 500 hrs. minimum b-to-b 40%; b-to-c 60% outbound 90%; inbound 10% Insurance, Financial Services, High-Tech Products & Services n/a
19. The Faneuil Group* - Boston, MA (3) 617-742-4888 617-742-3666 1984 no minimum b-to-b 25%; b-to-c 75% outbound 40%; inbound 60% Telecommunications, Automotive, Financial Services 20
20. TELUS Marketing Services, Inc.‡ - Calgary, AB, Canada (1) 888-867-7587 403-207-2139 1996 5,000 hrs. minimum b-to-b 40%; b-to-c 60% outbound 40%; inbound 5%; interactive 55% Telecommunications, Utilities, Financial Services n/a
Inbound Category A Category B Category C Category D
Outbound Category A Category B Category C Top 50 Home
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