×

TMCnet - The World's Largest Communications and Technology Community
ITEXPO begins in:   New Coverage :  Asterisk  |  Fax Software  |  SIP Phones  |  Small Cells
 

1998 Top 50 Outbound Service Agencies
Category A

Company Name, Location & Total Number of Call Centers

Phone Number & Fax Number

Year Began Telemarketing & Size of Projects Accepted

Type of Calling

Specialization

1997 Ranking
1. West TeleServices Corp. - Omaha, NE (15) 800-709-7300 210-690-6913 1986 1,000 hrs. minimum b-to-b 15%; b-to-c 85% outbound 32%; inbound 28%; interactive 40% Financial Services, Telecommunications, Insurance 1
2. APAC TeleServices, Inc.* - Deerfield, IL (69) 847-374-4980 847-945-2938 1973 project size varies b-to-b 17%; b-to-c 83% outbound 53%; inbound 47% Telecommunications, Financial Services, Insurance 3
3. IDRC USA (Promark One, IntelliSell, Telnet) - Scottsdale, AZ (23) 602-941-6200 602-941-2380 1986 1,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 90%; inbound 10% Telecommunications, Financial Services, Insurance n/a
4. SITEL Corp.*† - Omaha, NE (42) 402-963-6810 402-963-3004 1985 200 hrs. minimum b-to-b 30%; b-to-c 70% outbound 45%; inbound 55% Insurance, Telecommunications, Financial Services 6
5. DialAmerica Marketing, Inc. - Mahwah, NJ (55) 201-327-0200 201-327-4875 1957 1,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 90%; inbound 10% Publishing, Financial Services, Consumer Communications 2
6. TeleSpectrum Worldwide, Inc.† - King of Prussia, PA (25) 610-878-7400 610-878-7480 1982 2,000 hrs./mo. minimum b-to-b 20%; b-to-c 80% outbound 85%; inbound 10%; interactive 5% Financial Services, Telecommunications, Insurance 8
7. ITI Marketing Services, Inc.* - Omaha, NE (24) 402-393-8000 402-392-9444 1986 5,000 hrs./mo. minimum b-to-b 5%; b-to-c 95% outbound 60%; inbound 38%; interactive 2% Communications, Energy, Financial Services 4
8. IQI, Inc.† - Los Angeles, CA (22) 800-840-4243 213-848-5513 1968 750 hrs. minimum b-to-b 46%; b-to-c 54% outbound 85%; inbound 15% Telecommunications, Financial Services, Publishing 7
9. Precision Response Corp.* - Miami, FL (8) 305-626-4600 305-626-4650 1982 2,000 hrs./mo. minimum b-to-b 21%; b-to-c 79% outbound 30%; inbound 70% Telecommunications, Transportation, Financial Services 20
10. Millennium Teleservices - Hopelawn, NJ (10) 888-252-5689 800-350-0379 1982 1,000 hrs. minimum b-to-b 20%; b-to-c 80% outbound 95%; inbound 5% Fund Raising, Telecommunications, Financial Services n/a
11. Communication Services Group, Inc. (MarCom; Direct Marketing Services, Inc.; 800 Support; The Development Center; Data Decisions Corp.) -Scottsdale, AZ (15) 800-387-2850 602-948-8829 1982 250 hrs. minimum b-to-b 15%; b-to-c 85% outbound 80%; inbound 20% Financial Services, Telecommunications, Health Care n/a
12. MATRIXX Marketing Inc.*† - Cincinnati, OH (21) 800-MATRIXX 513-723-9030 1988 5,000 hrs. minimum b-to-b 30%; b-to-c 70% outbound 23%; inbound 73%; interactive 4% Customer Service/Tech Support, B-to-B Sales, Direct Response 9
13. Reese Brothers, Inc.† - Pittsburgh, PA (12) 412-355-0800 412-261-9730 1984 5,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 99%; inbound 1% Telecommunications, Membership Services, Financial Services 17
14. Market USA* - Des Plaines, IL (18) 847-803-1900 847-803-1825 1987 300 hrs. minimum b-to-b 10%; b-to-c 90% outbound 85%; inbound 15% Credit Card, Insurance, Publishing 12
15. ICT Group, Inc.*† - Langhorne, PA (24) 215-757-0200 215-757-7877 1983 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 75%; inbound 25% Financial Services, Insurance, Telecommunications 10
16. GC Services Limited Partnership* - Houston, TX (31) 713-777-4441 713-776-6535 1957 minimum varies b-to-b 10%; b-to-c 90% outbound 42%; inbound 57%; interactive 1% Teleservices, Financial Services, Information Processing 13
17. RMH TELESERVICES, INC. - Bryn Mawr, PA (11) 610-520-5300 610-520-5356 1983 500 hrs. minimum b-to-b 10%; b-to-c 90% outbound 98%; inbound 2% Insurance, Financial Services, Long-Distance Telcos 16
18. TCIM Services, Inc. - Wilmington, DE (11) 302-633-3000 302-633-3039 1988 200 hrs. minimum b-to-b 32%; b-to-c 68% outbound 88%; inbound 10%; interactive 2% Full-Service Direct Marketing in Outbound, Inbound & Fulfillment 14
19. FutureCall Telemarketing, Inc. - Colorado Springs, CO (3) 888-FUTURE-1 719-591-0133 1988 no minimum b-to-b 10%; b-to-c 90% outbound 91%; inbound 9% Telecommunications, Financial Services, Publishing 23
20. Ron Weber and Assocs., Inc.* - Milford, CT (8) 203-799-0000 203-882-9998 1980 500 hrs. minimum b-to-b 50%; b-to-c 50% outbound 66%; inbound 34% Technology, Consumer Products, Customer Care 21
21. EDS* - Plano, TX (32) 800-921-2262 800-963-9407 1985 negotiable b-to-b 33%; b-to-c 67% outbound 17%; inbound 69%; interactive 14% Manufacturing, Communications, Finance/Insurance 39
22. TeleMark, Inc. - Portland, OR (5) 503-652-6000 503-653-3994 1988 500 hrs. minimum b-to-b 15%; b-to-c 85% outbound 80%; inbound 20% Financial Services, Telecommunications, Direct Product Sales 24
23. ATC Communications - Irving, TX (4) 972-830-1800 972-868-0267 1985 2,500 hrs. minimum b-to-b 19%; b-to-c 81% outbound 32%; inbound 68% Telecommunications, Financial Services, Technical Support 11
24. Impact Telemarketing Group, Inc. - Woodbury, NJ (7) 800-793-2345 609-853-6859 1984 250 hrs. minimum b-to-b 22%; b-to-c 78% outbound 85%; inbound 15% Financial Services, Insurance, Membership Maintenance 27
25. InfoCision Management Corp. - Akron, OH (9) 330-668-1400 330-668-1401 1982 10,000 completed calls minimum b-to-b 16%; b-to-c 84% outbound 91%; inbound 9% Christian/Nonprofit/ Political Fund Raising, Financial Services, Telecommunications 19
26. Americall Corp.* - Naperville, IL (6) 800-688-0078 1984 1,000 hrs. minimum b-to-c 100% outbound 100% Insurance, Credit Card Acquisitions, Financial Services 26
27. ZACSON Corp.*† - Pleasanton, CA (10) 510-463-7300 510-463-7321 1980 500 hrs. minimum b-to-b 35%; b-to-c 65% outbound 56%; inbound 44% Telecommunications, Financial Services, High-Technology 32
28. Dakotah Direct, Inc. - Spokane, WA (10) 509-455-9890 509-456-8438 1992 500 hrs. minimum b-to-b 40%; b-to-c 60% outbound 63%; inbound 37% Insurance, Financial Services, Telecommunications 35
29. TeleQuest Teleservices - Arlington, TX (10) 800-833-4443 817-258-6505 1986 500 hrs. minimum b-to-b 5%; b-to-c 95% outbound 65%; inbound 35% Telecommunications, Publishing, Financial Services 31
30. Harte-Hanks Direct Marketing - Austin, TX (18) 800-456-9748 512-244-9222 1981 500 hrs. minimum b-to-b 50%; b-to-c 50% outbound 75%; inbound 25% Technology, Financial Services, Credit Card Marketing 28
31. Harris Select Communications - White Plains, NY (5) 877-9SELECT 914-287-2291 1963 1,000 hrs. minimum b-to-b 15%; b-to-c 85% outbound 68%; inbound 32% Telecommunications, Financial Services, Publishing 18
32. King TeleServices* - South Plainfield, NJ (3) 800-817-5468 908-769-8900 1942 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 80%; inbound 20% Telecommunications, Financial Services, Publishing 34
33. TeleTech Holdings, Inc.*† - Denver, CO (12) 303-894-4000 303-813-4610 1982 1,000 hrs. minimum b-to-b 35%; b-to-c 65% outbound 17%; inbound 83% Telecommunications, Customer Service, Technology 42
34. ORC ProTel, Inc. - Lansing, IL (3) 708-418-0600 708-895-3549 1988 500 hrs. minimum b-to-b 5%; b-to-c 95% outbound 99%; inbound 1% Financial Services, Product/Service Sales, Lead Generation 36
35. TeleSystems Marketing, Inc. - Houston, TX (9) 800-622-0190 713-780-5931 1982 300 hrs. minimum b-to-b 30%; b-to-c 70% outbound 80%; inbound 20% Lead Generation, Sales, Fund Raising 25
36. MicroAge Service Solutions* - Tempe, AZ (2) 702-319-2958 702-319-2951 1994 8 hrs. minimum b-to-b 70%; b-to-c 30% outbound 40%; inbound 60% Telecommunications, Technology, Publishing n/a
37. Access Direct Telemarketing, Inc. - Cedar Rapids, IA (4) 319-390-8900 319-390-8901 1995 250 hrs. minimum b-to-b 20%; b-to-c 80% outbound 100% Financial Services, Insurance, Publications 44
38. Teleperformance USA*- Salt Lake City, UT (9) 801-359-6843 801-359-6855 1993 no minimum b-to-b 30%; b-to-c 70% outbound 95%; inbound 5% Financial Services, Membership Services, Telecommunications 46
39. ACI Telecentrics, Inc. - Minneapolis, MN (8) 612-928-4700 612-928-4701 1985 1,000 hrs. minimum b-to-b 25%; b-to-c 75% outbound 95%; inbound 5% Telecommunications, Financial Services, Publishing 50
40. TELEMARKETING CONCEPTS, Inc. - Yorktown Heights, NY (5) 914-245-0701 914-245-0655 1986 no minimum b-to-b 70%; b-to-c 30% outbound 90%; inbound 10% Office Equipment, Telecommunications, Insurance/Health Care 48
41. Ameridial, Inc. North Canton, OH (13) 330-497-4888 330-497-5500 1987 100 hrs. minimum b-to-b 30%; b-to-c 70% outbound 95%; inbound 5% Database Building/Cleaning, Volunteer Recruitment, Lead Generation 37
42. C.C.C.I. - Virginia Beach, VA (2) 757-557-0777 757-557-0022 1992 30,000 hrs. minimum b-to-b 80%; b-to-c 20% outbound 100% Long-Distance Reselling, Web Page Sales, Appointment Setting n/a
43. Vertical Marketing, Inc. - Stamford, CT (2) 203-967-4915 203-967-4815 1984 500 hrs. minimum b-to-b 20%; b-to-c 80% outbound 100% Financial Services, Insurance, Publishing 40
44. TeleServices Direct - Indianapolis, IN (1) 317-216-2240 317-216-2248 1993 100 hrs. minimum b-to-b 10%; b-to-c 90% outbound 95%; inbound 5% Credit Card Marketing, Loan Products 49
45. The S.A.C. Cos. - Daytona Beach, FL (4) 904-252-2202 904-252-2214 1976 500 hrs. minimum b-to-b 10%; b-to-c 90% outbound 85%; inbound 15% Financial Services, Insurance, Direct Sales n/a
46. The Faneuil Group*† - Boston, MA (4) 617-742-4888 617-742-3666 1984 no minimum b-to-b 25%; b-to-c 75% outbound 40%; inbound 60% Telecommunications, Automotive, Financial Services 43
47. Gannett TeleMarketing, Inc. - Springfield, VA (4) 703-750-8730 703-750-8737 1981 100 hrs. minimum b-to-b 10%; b-to-c 90% outbound 100% Financial Services, Publishing, Market Research/Polling 41
48. SPS Payment Systems, Inc. - Riverwoods, IL (4) 800-473-3390 847-405-4856 1985 1,000 hrs. minimum b-to-b 25%; b-to-c 75% outbound 15%; inbound 85% Technical/Help Desk Support, Customer Service, Catalog Order Entry 29
49. SOFTBANK Services Group* - Buffalo, NY (3) 716-871-6400 716-871-6668 1990 no minimum b-to-b 25%; b-to-c 75% outbound 10%; inbound 85%; interactive 5% Inbound, Oubound, Tech Support n/a
50. Inter-Media Marketing - West Chester, PA (9) 610-696-4646 610-429-5137 1983 10,000 hrs. minimum b-to-b 9%; b-to-c 91% outbound 35%; inbound 65% Telecommunications, Catalog, Insurance/ Financial Services n/a
Inbound Category A Category B Category C Category D
Outbound Category A Category B Category C Top 50 Home
Upcoming Events
ITEXPO West 2012
 October 2- 5, 2012
The Austin Convention Center
Austin, Texas
MSPWorld
 The World's Premier Managed Services and Cloud Computing Event
Click for Dates and Locations
Mobility Tech Conference & Expo
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
Cloud Communications Summit
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
view more…
Subscribe FREE to all of TMC's monthly magazines. Click here now.