1998
Top 50 Outbound Service Agencies
Category A
|
Company Name, Location & Total Number of Call Centers |
Phone Number & Fax
Number |
Year Began
Telemarketing & Size of Projects Accepted |
Type of Calling |
Specialization |
1997 Ranking |
| 1. West TeleServices Corp. - Omaha,
NE (15) |
800-709-7300 210-690-6913 |
1986 1,000 hrs. minimum |
b-to-b 15%; b-to-c 85%
outbound 32%; inbound 28%; interactive 40% |
Financial Services,
Telecommunications, Insurance |
1 |
| 2. APAC TeleServices, Inc.* -
Deerfield, IL (69) |
847-374-4980 847-945-2938 |
1973 project size
varies |
b-to-b 17%; b-to-c 83%
outbound 53%; inbound 47% |
Telecommunications,
Financial Services, Insurance |
3 |
| 3. IDRC USA (Promark One,
IntelliSell, Telnet) - Scottsdale, AZ (23) |
602-941-6200 602-941-2380 |
1986 1,000 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 90%; inbound 10% |
Telecommunications,
Financial Services, Insurance |
n/a |
| 4. SITEL Corp.*† - Omaha, NE
(42) |
402-963-6810 402-963-3004 |
1985 200 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 45%; inbound 55% |
Insurance,
Telecommunications, Financial Services |
6 |
| 5. DialAmerica Marketing, Inc. -
Mahwah, NJ (55) |
201-327-0200 201-327-4875 |
1957 1,000 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 90%; inbound 10% |
Publishing, Financial
Services, Consumer Communications |
2 |
| 6. TeleSpectrum Worldwide, Inc.†
- King of Prussia, PA (25) |
610-878-7400 610-878-7480 |
1982 2,000 hrs./mo.
minimum |
b-to-b 20%; b-to-c 80%
outbound 85%; inbound 10%; interactive 5% |
Financial Services,
Telecommunications, Insurance |
8 |
| 7. ITI Marketing Services, Inc.* -
Omaha, NE (24) |
402-393-8000 402-392-9444 |
1986 5,000 hrs./mo.
minimum |
b-to-b 5%; b-to-c 95%
outbound 60%; inbound 38%; interactive 2% |
Communications, Energy,
Financial Services |
4 |
| 8. IQI, Inc.† - Los Angeles,
CA (22) |
800-840-4243 213-848-5513 |
1968 750 hrs. minimum |
b-to-b 46%; b-to-c 54%
outbound 85%; inbound 15% |
Telecommunications,
Financial Services, Publishing |
7 |
| 9. Precision Response Corp.* -
Miami, FL (8) |
305-626-4600 305-626-4650 |
1982 2,000 hrs./mo.
minimum |
b-to-b 21%; b-to-c 79%
outbound 30%; inbound 70% |
Telecommunications,
Transportation, Financial Services |
20 |
| 10. Millennium Teleservices -
Hopelawn, NJ (10) |
888-252-5689 800-350-0379 |
1982 1,000 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 95%; inbound 5% |
Fund Raising,
Telecommunications, Financial Services |
n/a |
| 11. Communication Services Group, Inc.
(MarCom; Direct Marketing Services, Inc.; 800 Support; The Development Center; Data
Decisions Corp.) -Scottsdale, AZ (15) |
800-387-2850 602-948-8829 |
1982 250 hrs. minimum |
b-to-b 15%; b-to-c 85%
outbound 80%; inbound 20% |
Financial Services,
Telecommunications, Health Care |
n/a |
| 12. MATRIXX Marketing Inc.*† -
Cincinnati, OH (21) |
800-MATRIXX 513-723-9030 |
1988 5,000 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 23%; inbound 73%; interactive 4% |
Customer Service/Tech
Support, B-to-B Sales, Direct Response |
9 |
| 13. Reese Brothers, Inc.† -
Pittsburgh, PA (12) |
412-355-0800 412-261-9730 |
1984 5,000 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 99%; inbound 1% |
Telecommunications,
Membership Services, Financial Services |
17 |
| 14. Market USA* - Des Plaines, IL
(18) |
847-803-1900 847-803-1825 |
1987 300 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 85%; inbound 15% |
Credit Card, Insurance,
Publishing |
12 |
| 15. ICT Group, Inc.*† -
Langhorne, PA (24) |
215-757-0200 215-757-7877 |
1983 500 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 75%; inbound 25% |
Financial Services,
Insurance, Telecommunications |
10 |
| 16. GC Services Limited Partnership*
- Houston, TX (31) |
713-777-4441 713-776-6535 |
1957 minimum varies |
b-to-b 10%; b-to-c 90%
outbound 42%; inbound 57%; interactive 1% |
Teleservices, Financial
Services, Information Processing |
13 |
| 17. RMH TELESERVICES, INC. - Bryn
Mawr, PA (11) |
610-520-5300 610-520-5356 |
1983 500 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 98%; inbound 2% |
Insurance, Financial
Services, Long-Distance Telcos |
16 |
| 18. TCIM Services, Inc. -
Wilmington, DE (11) |
302-633-3000 302-633-3039 |
1988 200 hrs. minimum |
b-to-b 32%; b-to-c 68%
outbound 88%; inbound 10%; interactive 2% |
Full-Service Direct
Marketing in Outbound, Inbound & Fulfillment |
14 |
| 19. FutureCall Telemarketing, Inc.
- Colorado Springs, CO (3) |
888-FUTURE-1 719-591-0133 |
1988 no minimum |
b-to-b 10%; b-to-c 90%
outbound 91%; inbound 9% |
Telecommunications,
Financial Services, Publishing |
23 |
| 20. Ron Weber and Assocs., Inc.* -
Milford, CT (8) |
203-799-0000 203-882-9998 |
1980 500 hrs. minimum |
b-to-b 50%; b-to-c 50%
outbound 66%; inbound 34% |
Technology, Consumer
Products, Customer Care |
21 |
| 21. EDS* - Plano, TX (32) |
800-921-2262 800-963-9407 |
1985 negotiable |
b-to-b 33%; b-to-c 67%
outbound 17%; inbound 69%; interactive 14% |
Manufacturing,
Communications, Finance/Insurance |
39 |
| 22. TeleMark, Inc. - Portland, OR
(5) |
503-652-6000 503-653-3994 |
1988 500 hrs. minimum |
b-to-b 15%; b-to-c 85%
outbound 80%; inbound 20% |
Financial Services,
Telecommunications, Direct Product Sales |
24 |
| 23. ATC Communications - Irving, TX
(4) |
972-830-1800 972-868-0267 |
1985 2,500 hrs. minimum |
b-to-b 19%; b-to-c 81%
outbound 32%; inbound 68% |
Telecommunications,
Financial Services, Technical Support |
11 |
| 24. Impact Telemarketing Group, Inc.
- Woodbury, NJ (7) |
800-793-2345 609-853-6859 |
1984 250 hrs. minimum |
b-to-b 22%; b-to-c 78%
outbound 85%; inbound 15% |
Financial Services,
Insurance, Membership Maintenance |
27 |
| 25. InfoCision Management Corp. -
Akron, OH (9) |
330-668-1400 330-668-1401 |
1982 10,000 completed
calls minimum |
b-to-b 16%; b-to-c 84%
outbound 91%; inbound 9% |
Christian/Nonprofit/
Political Fund Raising, Financial Services, Telecommunications |
19 |
| 26. Americall Corp.* - Naperville,
IL (6) |
800-688-0078 |
1984 1,000 hrs. minimum |
b-to-c 100% outbound
100% |
Insurance, Credit Card
Acquisitions, Financial Services |
26 |
| 27. ZACSON Corp.*† -
Pleasanton, CA (10) |
510-463-7300 510-463-7321 |
1980 500 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 56%; inbound 44% |
Telecommunications,
Financial Services, High-Technology |
32 |
| 28. Dakotah Direct, Inc. - Spokane,
WA (10) |
509-455-9890 509-456-8438 |
1992 500 hrs. minimum |
b-to-b 40%; b-to-c 60%
outbound 63%; inbound 37% |
Insurance, Financial
Services, Telecommunications |
35 |
| 29. TeleQuest Teleservices -
Arlington, TX (10) |
800-833-4443 817-258-6505 |
1986 500 hrs. minimum |
b-to-b 5%; b-to-c 95%
outbound 65%; inbound 35% |
Telecommunications,
Publishing, Financial Services |
31 |
| 30. Harte-Hanks Direct Marketing -
Austin, TX (18) |
800-456-9748 512-244-9222 |
1981 500 hrs. minimum |
b-to-b 50%; b-to-c 50%
outbound 75%; inbound 25% |
Technology, Financial
Services, Credit Card Marketing |
28 |
| 31. Harris Select Communications -
White Plains, NY (5) |
877-9SELECT 914-287-2291 |
1963 1,000 hrs. minimum |
b-to-b 15%; b-to-c 85%
outbound 68%; inbound 32% |
Telecommunications,
Financial Services, Publishing |
18 |
| 32. King TeleServices* - South
Plainfield, NJ (3) |
800-817-5468 908-769-8900 |
1942 500 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 80%; inbound 20% |
Telecommunications,
Financial Services, Publishing |
34 |
| 33. TeleTech Holdings, Inc.*†
- Denver, CO (12) |
303-894-4000 303-813-4610 |
1982 1,000 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 17%; inbound 83% |
Telecommunications,
Customer Service, Technology |
42 |
| 34. ORC ProTel, Inc. - Lansing, IL
(3) |
708-418-0600 708-895-3549 |
1988 500 hrs. minimum |
b-to-b 5%; b-to-c 95%
outbound 99%; inbound 1% |
Financial Services,
Product/Service Sales, Lead Generation |
36 |
| 35. TeleSystems Marketing, Inc. -
Houston, TX (9) |
800-622-0190 713-780-5931 |
1982 300 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 80%; inbound 20% |
Lead Generation, Sales,
Fund Raising |
25 |
| 36. MicroAge Service Solutions* -
Tempe, AZ (2) |
702-319-2958 702-319-2951 |
1994 8 hrs. minimum |
b-to-b 70%; b-to-c 30%
outbound 40%; inbound 60% |
Telecommunications,
Technology, Publishing |
n/a |
| 37. Access Direct Telemarketing, Inc.
- Cedar Rapids, IA (4) |
319-390-8900 319-390-8901 |
1995 250 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 100% |
Financial Services,
Insurance, Publications |
44 |
| 38. Teleperformance
USA*- Salt Lake City, UT (9) |
801-359-6843
801-359-6855 |
1993 no minimum |
b-to-b 30%; b-to-c 70%
outbound 95%; inbound 5% |
Financial Services,
Membership Services, Telecommunications |
46 |
| 39. ACI Telecentrics, Inc. -
Minneapolis, MN (8) |
612-928-4700 612-928-4701 |
1985 1,000 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 95%; inbound 5% |
Telecommunications,
Financial Services, Publishing |
50 |
| 40. TELEMARKETING CONCEPTS, Inc. -
Yorktown Heights, NY (5) |
914-245-0701 914-245-0655 |
1986 no minimum |
b-to-b 70%; b-to-c 30%
outbound 90%; inbound 10% |
Office Equipment,
Telecommunications, Insurance/Health Care |
48 |
| 41. Ameridial, Inc. North Canton,
OH (13) |
330-497-4888 330-497-5500 |
1987 100 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 95%; inbound 5% |
Database
Building/Cleaning, Volunteer Recruitment, Lead Generation |
37 |
| 42. C.C.C.I. - Virginia Beach, VA
(2) |
757-557-0777 757-557-0022 |
1992 30,000 hrs.
minimum |
b-to-b 80%; b-to-c 20%
outbound 100% |
Long-Distance
Reselling, Web Page Sales, Appointment Setting |
n/a |
| 43. Vertical Marketing, Inc. -
Stamford, CT (2) |
203-967-4915 203-967-4815 |
1984 500 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 100% |
Financial Services,
Insurance, Publishing |
40 |
| 44. TeleServices Direct -
Indianapolis, IN (1) |
317-216-2240 317-216-2248 |
1993 100 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 95%; inbound 5% |
Credit Card Marketing,
Loan Products |
49 |
| 45. The S.A.C. Cos. - Daytona
Beach, FL (4) |
904-252-2202 904-252-2214 |
1976 500 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 85%; inbound 15% |
Financial Services,
Insurance, Direct Sales |
n/a |
| 46. The Faneuil Group*† -
Boston, MA (4) |
617-742-4888 617-742-3666 |
1984 no minimum |
b-to-b 25%; b-to-c 75%
outbound 40%; inbound 60% |
Telecommunications,
Automotive, Financial Services |
43 |
| 47. Gannett TeleMarketing, Inc. -
Springfield, VA (4) |
703-750-8730 703-750-8737 |
1981 100 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 100% |
Financial Services,
Publishing, Market Research/Polling |
41 |
| 48. SPS Payment Systems, Inc. -
Riverwoods, IL (4) |
800-473-3390 847-405-4856 |
1985 1,000 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 15%; inbound 85% |
Technical/Help Desk
Support, Customer Service, Catalog Order Entry |
29 |
| 49. SOFTBANK Services Group* -
Buffalo, NY (3) |
716-871-6400 716-871-6668 |
1990 no minimum |
b-to-b 25%; b-to-c 75%
outbound 10%; inbound 85%; interactive 5% |
Inbound, Oubound, Tech
Support |
n/a |
| 50. Inter-Media Marketing - West Chester,
PA (9) |
610-696-4646 610-429-5137 |
1983 10,000 hrs. minimum |
b-to-b 9%; b-to-c 91%
outbound 35%; inbound 65% |
Telecommunications, Catalog,
Insurance/ Financial Services |
n/a |
