×

TMCnet - The World's Largest Communications and Technology Community
ITEXPO begins in:   New Coverage :  Asterisk  |  Fax Software  |  SIP Phones  |  Small Cells
 

1998 Top 50 Inbound Service Agencies
Category A

Company Name, Location & Total Number of Call Centers

 Phone Number & Fax Number Year Began Telemarketing & Size of Projects Accepted Type of Calling Specialization 1997 Ranking
1. MATRIXX Marketing Inc.*†‡ - Cincinnati, OH (21) 800-MATRIXX 513-723-9030 1988 5,000 hrs. minimum b-to-b 30%; b-to-c 70% outbound 23%; inbound 73%; interactive 4% Customer Service/Tech Support, B-to-B Sales, Direct Response 3
2. Precision Response Corp.* - Miami, FL (8) 305-626-4600 305-626-4650 1982 2,000 hrs./mo. minimum b-to-b 21%; b-to-c 79% outbound 30%; inbound 70% Telecommunications, Transportation, Financial Services 4
3. APAC TeleServices, Inc.* - Deerfield, IL (69) 847-374-4980 847-945-2938 1973 project size varies b-to-b 17%; b-to-c 83% outbound 53%; inbound 47% Telemarketing, Financial Services, Insurance 1
4. EDS*†‡ - Plano, TX (32) 800-921-2262 800-963-9407 1985 negotiable b-to-b 33%; b-to-c 67% outbound 17%; inbound 69%; interactive 14% Manufacturing, Communications, Finance/Insurance 12
5. TeleTech Holdings, Inc.*† - Denver, CO (12) 303-894-4000 303-813-4610 1982 1,000 hrs. minimum b-to-b 35%; b-to-c 65% outbound 17%; inbound 83% Telecommunications, Customer Service, Technology 6
6. West TeleServices Corp.‡ - Omaha, NE (11) 800-841-9000 402-573-8952 1986 1,000 hrs. b-to-b 15%; b-to-c 85% outbound 32%; inbound 28%; interactive 40% Financial Services, Telecommunications, Insurance 5
7. SPS Payment Systems, Inc. - Riverwoods, IL (4) 800-473-3390 847-405-4856 1985 1,000 hrs. minimum b-to-b 25%; b-to-c 75% outbound 15%; inbound 85% Technical/Help Desk Support, Customer Service, Catalog Order Entry 8
8. ATC Communications - Irving, TX (4) 972-830-1800 972-868-0267 1985 2,500 hrs. minimum b-to-b 19%; b-to-c 81% outbound 32%; inbound 68% Telecommunications, Financial Services, Technical Support 7
9. GC Services Limited Partnership* - Houston, TX (31) 713-777-4441 713-776-6535 1957 minimum varies b-to-b 10%; b-to-c 90% outbound 42%; inbound 57%; interactive 1% Teleservices, Financial Services, Information Processing 26
10. ITI Marketing Services, Inc.*‡ - Omaha, NE (24) 402-393-8000 402-392-9444 1986 $50,000 mo. b-to-b 5%; b-to-c 95% outbound 60%; inbound 38%; interactive 2% Communications, Energy, Financial Services 13
11. SOFTBANK Services Group*‡ - Buffalo, NY (3) 716-871-6400 716-871-6668 1990 no minimum b-to-b 25%; b-to-c 75% outbound 10%; inbound 85%; interactive 5% Inbound, Oubound, Tech Support 10
12. Ruppman Marketing Technologies, Inc.*‡ - Peoria, IL (2) 800-RUPPMAN 309-679-4363 1973 2,500 hrs./yr. minimum b-to-b 20%; b-to-c 80% outbound 5%; inbound 90%; interactive 5% Consumer Relations, Technical Assistance, Dealer Referral 11
13. SITEL Corp.*† - Omaha, NE (42) 402-963-6810 402-963-3004 1985 200 hrs. minimum b-to-b 30%; b-to-c 70% outbound 45%; inbound 55% Telecommunications, Financial Services, Insurance 17
14. Trase Miller Group - Oak Brook, IL (3) 630-990-4570 630-990-6850 1991 negotiable b-to-b 30%; b-to-c 70% outbound 6%; inbound 94% Travel Services, Event Ticketing/Reservations, Lead Generation 9
15. Boston Communications Group‡ - Woburn, MA (2) 781-692-7000 781-692-6200 1991 15,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 16%; inbound 57%; interactive 27% Wireless, Telecommunications n/a
16. The Cross Country Group - Medford, MA (2) 781-393-9300 781-393-4902 1972 no minimum b-to-c 100% outbound 20%; inbound 80% Inbound Emergency Assistance Including Roadside Assistance, Home Repair & ITS Services 16
17. MicroAge Service Solutions* - Tempe, AZ (2) 702-319-2958 702-319-2951 1994 8 hrs. minimum b-to-b 70%; b-to-c 30% outbound 40%; inbound 60% Telecommunications, Technology, Publishing n/a
18. ZACSON Corp.*† - Pleasanton, CA (10) 510-463-7300 510-463-7321 1980 500 hrs. minimum b-to-b 35%; b-to-c 65% outbound 56%; inbound 44% Telecommunications, Financial Services, High-Technology 18
19. Communication Service Centers - Margate, FL (2) 954-973-7300 954-969-2407 1974 100 hrs. minimum b-to-b 90%; b-to-c 10% outbound 20%; inbound 80% Financial Services, Pharmaceuticals, Communications 14
20. nTeleCare, Inc.*‡ - San Jose, CA (2) 408-362-4200 408-362-2847 1988 500 hrs./wk. minimum b-to-b 25%; b-to-c 75% outbound 5%; inbound 90%; interactive 5% Telecommunications, Billing Inquiry, Customer Referrals 38
21. ICT Group, Inc.*† - Langhorne, PA (24) 215-757-0200 215-757-7877 1983 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 75%; inbound 25% Financial Services, Insurance, Telecommunications 21
22. Harris Select Communications - White Plains, NY (5) 877-9SELECT
914-287-2291 		1963 1,000 hrs. minimum b-to-b 15%; b-to-c 85% outbound 68%; inbound 32% Telecommunications, Financial Services, Publishing n/a
23. Ron Weber and Assocs., Inc.* - Milford, CT (8) 203-799-0000 203-882-9998 1980 500 hrs. minimum b-to-b 50%; b-to-c 50% outbound 66%; inbound 34% Technology, Consumer Products, Customer Care 24
24. Harvard Teleservices - Irving, TX (2) 888-727-9963 817-251-3501 1997 1,000 hrs. minimum b-to-c 100% inbound 100% Reservations, Financial Services, High-Tech n/a
25. FirstCall Communications, Inc. †‡ - Ft. Lauderdale, FL (3) 800-686-0023 954-453-7809 1992 250 hrs. minimum b-to-b 20%; b-to-c 80% outbound 9%; inbound 60%; interactive 31% Financial Services, Telecommunications, Publishing 23
26. The Faneuil Group*† - Boston, MA (4) 617-742-4888 617-742-3666 1984 no minimum b-to-b 25%; b-to-c 75% outbound 40%; inbound 60% Telecommunications, Automotive, Financial Services 43
27. TeleSpectrum Worldwide, Inc.‡ - King of Prussia, PA (25) 610-878-7400 610-878-7480 1982 300-500 calls/day b-to-b 20%; b-to-c 80% outbound 85%; inbound 10%; interactive 5% Telecommunications, Financial Services, Insurance n/a
28. TeleQuest Teleservices - Arlington, TX (10) 800-833-4443 817-258-6505 1986 500 hrs. minimum b-to-b 5%; b-to-c 95% outbound 65%; inbound 35% Telecommunications, Publishing, Financial Services n/a
29. USA 800, Inc. - Kansas City, MO (2) 800-821-7539 816-358-8845 1976 100 hrs. minimum b-to-b 20%; b-to-c 80% inbound 100% Tourism, Catalog, Financial Services 32
30. Inter-Media Marketing - West Chester, PA (9) 610-696-4646 610-429-5137 1983 10,000 hrs. minimum b-to-b 9%; b-to-c 91% outbound 35%; inbound 65% Telecommunications, Catalog, Insurance/ Financial Services 25
31. Gage Marketing Group - Minneapolis, MN (5) 612-595-5811 612-595-5808 1988 250 hrs. minimum b-to-b 22%; b-to-c 78% outbound 16%; inbound 84% Customer Service, Order Entry, VRU Applications 29
32. Unitel Corp. - McLean, VA (3) 800-425-0000 703-917-1556 1991 500 hrs. minimum b-to-b 50%; b-to-c 50% outbound 20%; inbound 70%; interactive 10% Consumer Services, Telecommunications, Energy Services 35
33. Alert Communications Co.*‡ - Los Angeles, CA (4) 800-333-7772 213-254-6802 1949 150 hrs. minimum b-to-b 25%; b-to-c 75% outbound 10%; inbound 90% Catalog, Consumer Support, Product Support 27
34. DialAmerica Marketing, Inc. - Mahwah, NJ (55) 201-327-0200 201-327-4875 1957 1,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 90%; inbound 10% Publishing, Financial Services, Consmer Communications 19
35. Abacus Communications, L.P. - Virginia Beach, VA (2) 757-497-2004 757-671-7248 1988 200 hrs. minimum b-to-b 45%; b-to-c 55% outbound 11%; inbound 89% Telemessaging, Lead Generation, Customer Service 31
36. 800 Direct, Inc. - Canoga Park, CA (2) 818-713-1092 818-713-8426 1989 300 hrs. minimum b-to-b 20%; b-to-c 80% outbound 10%; inbound 90% Catalog/Consumer Direct Marketing, Customer Service, Fulfillment 28
37. Telerx - Horsham, PA (2) 800-2-TELERX 215-347-5800 1980 100 hrs. minimum b-to-b 20%; b-to-c 80% outbound 20%; inbound 80% Consumer Affairs, Health Care, Pharmaceuticals 34
38. Dakotah Direct, Inc. - Spokane, WA (10) 509-455-9890 509-456-8438 1992 500 hrs. minimum b-to-b 40%; b-to-c 60% outbound 63%; inbound 37% Insurance, Financial Services, Telecommunications 37
39. U.S. Telefactors Corp. - Aurora, IL (1) 630-820-4000 630-820-7186 1987 no minimum b-to-b 15%; b-to-c 85% inbound 95%; interactive 5% Government, Retail, Health Care 48
40. OSC Teleservices‡ - Lubbock, TX (1) 806-747-2474 806-747-5047 1987 negotiable b-to-b 10%; b-to-c 90% inbound 38%; interactive 62% Telecommunications, Consumer Electronics/ Products, Leisure/Travel n/a
41. TCIM Services, Inc. - Wilmington, DE (11) 302-633-3000 302-633-3039 1988 200 hrs. minimum b-to-b 32%; b-to-c 68% outbound 88%; inbound 10%; interactive 2% Full-Service Direct Marketing in Outbound, Inbound & Fulfillment 30
42. Consolidated Market Response - Charleston, IL (3) 217-348-7050 217-348-7060 1989 1,000 hrs. minimum b-to-b 2%; b-to-c 98% outbound 25%; inbound 75% Telecommunications, Tourism, Pharmaceutical 33
43. Harte-Hanks Direct Marketing* - Austin, TX (18) 800-456-9748 512-244-9222 1981 500 hrs. minimum b-to-b 50%; b-to-c 50% outbound 75%; inbound 25% Technology, Financial Services, Credit Card Marketing 42
44. Harrison Fulfillment Services, Inc. - Chattanooga, TN (2) 423-867-8206 423-867-8523 1986 5,240 hrs. minimum b-to-b 10%; b-to-c 90% outbound 10%; inbound 88%; interactive 2% Inbound, Data Entry, Fulfillment 39
45. The Product Line, Inc. - Denver, CO (2) 800-343-4717 303-696-7300 1983 500 hrs./mo. minimum b-to-b 25%; b-to-c 75% outbound 20%; inbound 80% Personal Computer, Banking, Insurance 36
46. Advanced Data-Comm - Dubuque, IA (4) 800-582-9501 319-582-2003 1988 500 hrs. minimum b-to-b 60%; b-to-c 40% outbound 45%; inbound 53%; interactive 2% Publishing, Customer Sevice, Telecommunications n/a
47. Executive Call Centers* - Manchester, NH (2) 800-888-3188 800-878-5561 1983 no minimum b-to-b 10%; b-to-c 90% inbound 100% Catalog/Product Orders, Lead Generation, Dealer Location n/a
48. King TeleServices* - South Plainfield, NJ (3) 800-817-5468 908-769-8900 1942 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 80%; inbound 20% Telecommunications, Financial Services, Publishing 41
49. World Access Service Corp. - Richmond, VA (1) 800-999-6883 212-499-9211 1982 250 hrs. minimum b-to-b 20%; b-to-c 80% outbound 13%; inbound 87% Travel, Credit Card, Insurance 44
50. Market USA* - Des Plaines, IL (18) 847-803-1900 847-803-1825 1987 300 hrs. minimum b-to-b 10%; b-to-c 90% outbound 85%; inbound 15% Credit Card, Insurance, Publishing n/a
Inbound Category A Category B Category C Category D
Outbound Category A Category B Category C Top 50 Home
Upcoming Events
ITEXPO West 2012
 October 2- 5, 2012
The Austin Convention Center
Austin, Texas
MSPWorld
 The World's Premier Managed Services and Cloud Computing Event
Click for Dates and Locations
Mobility Tech Conference & Expo
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
Cloud Communications Summit
 October 3- 5, 2012
The Austin Convention Center
Austin, Texas
view more…
Subscribe FREE to all of TMC's monthly magazines. Click here now.