1998 Top 50 Inbound Service Agencies
Category A |
Company Name, Location & Total Number of Call Centers |
Phone Number & Fax Number |
Year Began Telemarketing & Size of Projects
Accepted |
Type of Calling |
Specialization |
1997
Ranking |
| 1. MATRIXX Marketing Inc.*†‡ -
Cincinnati, OH (21) |
800-MATRIXX 513-723-9030 |
1988 5,000 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 23%; inbound 73%; interactive 4% |
Customer Service/Tech
Support, B-to-B Sales, Direct Response |
3 |
| 2. Precision Response Corp.* - Miami, FL
(8) |
305-626-4600 305-626-4650 |
1982 2,000 hrs./mo. minimum |
b-to-b 21%; b-to-c 79%
outbound 30%; inbound 70% |
Telecommunications,
Transportation, Financial Services |
4 |
| 3. APAC TeleServices, Inc.* - Deerfield,
IL (69) |
847-374-4980 847-945-2938 |
1973 project size varies |
b-to-b 17%; b-to-c 83%
outbound 53%; inbound 47% |
Telemarketing, Financial
Services, Insurance |
1 |
| 4. EDS*†‡ - Plano, TX (32) |
800-921-2262 800-963-9407 |
1985 negotiable |
b-to-b 33%; b-to-c 67%
outbound 17%; inbound 69%; interactive 14% |
Manufacturing,
Communications, Finance/Insurance |
12 |
| 5. TeleTech Holdings, Inc.*† -
Denver, CO (12) |
303-894-4000 303-813-4610 |
1982 1,000 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 17%; inbound 83% |
Telecommunications, Customer
Service, Technology |
6 |
| 6. West TeleServices Corp.‡ - Omaha,
NE (11) |
800-841-9000 402-573-8952 |
1986 1,000 hrs. |
b-to-b 15%; b-to-c 85%
outbound 32%; inbound 28%; interactive 40% |
Financial Services,
Telecommunications, Insurance |
5 |
| 7. SPS Payment Systems, Inc. -
Riverwoods, IL (4) |
800-473-3390 847-405-4856 |
1985 1,000 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 15%; inbound 85% |
Technical/Help Desk Support,
Customer Service, Catalog Order Entry |
8 |
| 8. ATC Communications - Irving, TX (4) |
972-830-1800 972-868-0267 |
1985 2,500 hrs. minimum |
b-to-b 19%; b-to-c 81%
outbound 32%; inbound 68% |
Telecommunications, Financial
Services, Technical Support |
7 |
| 9. GC Services Limited Partnership* -
Houston, TX (31) |
713-777-4441 713-776-6535 |
1957 minimum varies |
b-to-b 10%; b-to-c 90%
outbound 42%; inbound 57%; interactive 1% |
Teleservices, Financial
Services, Information Processing |
26 |
| 10. ITI Marketing Services, Inc.*‡ -
Omaha, NE (24) |
402-393-8000 402-392-9444 |
1986 $50,000 mo. |
b-to-b 5%; b-to-c 95%
outbound 60%; inbound 38%; interactive 2% |
Communications, Energy,
Financial Services |
13 |
| 11. SOFTBANK Services Group*‡ -
Buffalo, NY (3) |
716-871-6400 716-871-6668 |
1990 no minimum |
b-to-b 25%; b-to-c 75%
outbound 10%; inbound 85%; interactive 5% |
Inbound, Oubound, Tech
Support |
10 |
| 12. Ruppman Marketing Technologies,
Inc.*‡ - Peoria, IL (2) |
800-RUPPMAN 309-679-4363 |
1973 2,500 hrs./yr. minimum |
b-to-b 20%; b-to-c 80%
outbound 5%; inbound 90%; interactive 5% |
Consumer Relations, Technical
Assistance, Dealer Referral |
11 |
| 13. SITEL Corp.*† - Omaha, NE (42) |
402-963-6810 402-963-3004 |
1985 200 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 45%; inbound 55% |
Telecommunications, Financial
Services, Insurance |
17 |
| 14. Trase Miller Group - Oak Brook, IL
(3) |
630-990-4570 630-990-6850 |
1991 negotiable |
b-to-b 30%; b-to-c 70%
outbound 6%; inbound 94% |
Travel Services, Event
Ticketing/Reservations, Lead Generation |
9 |
| 15. Boston Communications Group‡ -
Woburn, MA (2) |
781-692-7000 781-692-6200 |
1991 15,000 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 16%; inbound 57%; interactive 27% |
Wireless, Telecommunications |
n/a |
| 16. The Cross Country Group - Medford, MA
(2) |
781-393-9300 781-393-4902 |
1972 no minimum |
b-to-c 100% outbound 20%;
inbound 80% |
Inbound Emergency Assistance
Including Roadside Assistance, Home Repair & ITS Services |
16 |
| 17. MicroAge Service Solutions* - Tempe,
AZ (2) |
702-319-2958 702-319-2951 |
1994 8 hrs. minimum |
b-to-b 70%; b-to-c 30%
outbound 40%; inbound 60% |
Telecommunications,
Technology, Publishing |
n/a |
| 18. ZACSON Corp.*† - Pleasanton, CA
(10) |
510-463-7300 510-463-7321 |
1980 500 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 56%; inbound 44% |
Telecommunications, Financial
Services, High-Technology |
18 |
| 19. Communication Service Centers -
Margate, FL (2) |
954-973-7300 954-969-2407 |
1974 100 hrs. minimum |
b-to-b 90%; b-to-c 10%
outbound 20%; inbound 80% |
Financial Services,
Pharmaceuticals, Communications |
14 |
| 20. nTeleCare, Inc.*‡ - San Jose, CA
(2) |
408-362-4200 408-362-2847 |
1988 500 hrs./wk. minimum |
b-to-b 25%; b-to-c 75%
outbound 5%; inbound 90%; interactive 5% |
Telecommunications, Billing
Inquiry, Customer Referrals |
38 |
| 21. ICT Group, Inc.*† - Langhorne,
PA (24) |
215-757-0200 215-757-7877 |
1983 500 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 75%; inbound 25% |
Financial Services,
Insurance, Telecommunications |
21 |
| 22. Harris Select Communications - White
Plains, NY (5) |
877-9SELECT
914-287-2291 |
1963 1,000 hrs. minimum |
b-to-b 15%; b-to-c 85%
outbound 68%; inbound 32% |
Telecommunications, Financial
Services, Publishing |
n/a |
| 23. Ron Weber and Assocs., Inc.* -
Milford, CT (8) |
203-799-0000 203-882-9998 |
1980 500 hrs. minimum |
b-to-b 50%; b-to-c 50%
outbound 66%; inbound 34% |
Technology, Consumer
Products, Customer Care |
24 |
| 24. Harvard Teleservices - Irving, TX (2) |
888-727-9963 817-251-3501 |
1997 1,000 hrs. minimum |
b-to-c 100% inbound 100% |
Reservations, Financial
Services, High-Tech |
n/a |
| 25. FirstCall Communications, Inc.
†‡ - Ft. Lauderdale, FL (3) |
800-686-0023 954-453-7809 |
1992 250 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 9%; inbound 60%; interactive 31% |
Financial Services,
Telecommunications, Publishing |
23 |
| 26. The Faneuil Group*† - Boston, MA
(4) |
617-742-4888 617-742-3666 |
1984 no minimum |
b-to-b 25%; b-to-c 75%
outbound 40%; inbound 60% |
Telecommunications,
Automotive, Financial Services |
43 |
| 27. TeleSpectrum Worldwide, Inc.‡ -
King of Prussia, PA (25) |
610-878-7400 610-878-7480 |
1982 300-500 calls/day |
b-to-b 20%; b-to-c 80%
outbound 85%; inbound 10%; interactive 5% |
Telecommunications, Financial
Services, Insurance |
n/a |
| 28. TeleQuest Teleservices -
Arlington, TX (10) |
800-833-4443 817-258-6505 |
1986 500 hrs. minimum |
b-to-b 5%; b-to-c 95%
outbound 65%; inbound 35% |
Telecommunications,
Publishing, Financial Services |
n/a |
| 29. USA 800, Inc. - Kansas City, MO (2) |
800-821-7539 816-358-8845 |
1976 100 hrs. minimum |
b-to-b 20%; b-to-c 80%
inbound 100% |
Tourism, Catalog, Financial
Services |
32 |
| 30. Inter-Media Marketing - West Chester,
PA (9) |
610-696-4646 610-429-5137 |
1983 10,000 hrs. minimum |
b-to-b 9%; b-to-c 91%
outbound 35%; inbound 65% |
Telecommunications, Catalog,
Insurance/ Financial Services |
25 |
| 31. Gage Marketing Group - Minneapolis,
MN (5) |
612-595-5811 612-595-5808 |
1988 250 hrs. minimum |
b-to-b 22%; b-to-c 78%
outbound 16%; inbound 84% |
Customer Service, Order
Entry, VRU Applications |
29 |
| 32. Unitel Corp. - McLean, VA (3) |
800-425-0000 703-917-1556 |
1991 500 hrs. minimum |
b-to-b 50%; b-to-c 50%
outbound 20%; inbound 70%; interactive 10% |
Consumer Services,
Telecommunications, Energy Services |
35 |
| 33. Alert Communications Co.*‡ - Los
Angeles, CA (4) |
800-333-7772 213-254-6802 |
1949 150 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 10%; inbound 90% |
Catalog, Consumer Support,
Product Support |
27 |
| 34. DialAmerica Marketing, Inc. - Mahwah,
NJ (55) |
201-327-0200 201-327-4875 |
1957 1,000 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 90%; inbound 10% |
Publishing, Financial
Services, Consmer Communications |
19 |
| 35. Abacus Communications, L.P. -
Virginia Beach, VA (2) |
757-497-2004 757-671-7248 |
1988 200 hrs. minimum |
b-to-b 45%; b-to-c 55%
outbound 11%; inbound 89% |
Telemessaging, Lead
Generation, Customer Service |
31 |
| 36. 800 Direct, Inc. - Canoga Park, CA
(2) |
818-713-1092 818-713-8426 |
1989 300 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 10%; inbound 90% |
Catalog/Consumer Direct
Marketing, Customer Service, Fulfillment |
28 |
| 37. Telerx - Horsham, PA (2) |
800-2-TELERX 215-347-5800 |
1980 100 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 20%; inbound 80% |
Consumer Affairs, Health
Care, Pharmaceuticals |
34 |
| 38. Dakotah Direct, Inc. - Spokane, WA
(10) |
509-455-9890 509-456-8438 |
1992 500 hrs. minimum |
b-to-b 40%; b-to-c 60%
outbound 63%; inbound 37% |
Insurance, Financial
Services, Telecommunications |
37 |
| 39. U.S. Telefactors Corp. - Aurora, IL
(1) |
630-820-4000 630-820-7186 |
1987 no minimum |
b-to-b 15%; b-to-c 85%
inbound 95%; interactive 5% |
Government, Retail, Health
Care |
48 |
| 40. OSC Teleservices‡ - Lubbock, TX
(1) |
806-747-2474 806-747-5047 |
1987 negotiable |
b-to-b 10%; b-to-c 90%
inbound 38%; interactive 62% |
Telecommunications, Consumer
Electronics/ Products, Leisure/Travel |
n/a |
| 41. TCIM Services, Inc. - Wilmington, DE
(11) |
302-633-3000 302-633-3039 |
1988 200 hrs. minimum |
b-to-b 32%; b-to-c 68%
outbound 88%; inbound 10%; interactive 2% |
Full-Service Direct Marketing
in Outbound, Inbound & Fulfillment |
30 |
| 42. Consolidated Market Response -
Charleston, IL (3) |
217-348-7050 217-348-7060 |
1989 1,000 hrs. minimum |
b-to-b 2%; b-to-c 98%
outbound 25%; inbound 75% |
Telecommunications, Tourism,
Pharmaceutical |
33 |
| 43. Harte-Hanks Direct Marketing* -
Austin, TX (18) |
800-456-9748 512-244-9222 |
1981 500 hrs. minimum |
b-to-b 50%; b-to-c 50%
outbound 75%; inbound 25% |
Technology, Financial
Services, Credit Card Marketing |
42 |
| 44. Harrison Fulfillment Services, Inc. -
Chattanooga, TN (2) |
423-867-8206 423-867-8523 |
1986 5,240 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 10%; inbound 88%; interactive 2% |
Inbound, Data Entry,
Fulfillment |
39 |
| 45. The Product Line, Inc. - Denver, CO
(2) |
800-343-4717 303-696-7300 |
1983 500 hrs./mo. minimum |
b-to-b 25%; b-to-c 75%
outbound 20%; inbound 80% |
Personal Computer, Banking,
Insurance |
36 |
| 46. Advanced Data-Comm - Dubuque, IA (4) |
800-582-9501 319-582-2003 |
1988 500 hrs. minimum |
b-to-b 60%; b-to-c 40%
outbound 45%; inbound 53%; interactive 2% |
Publishing, Customer Sevice,
Telecommunications |
n/a |
| 47. Executive Call Centers* - Manchester,
NH (2) |
800-888-3188 800-878-5561 |
1983 no minimum |
b-to-b 10%; b-to-c 90%
inbound 100% |
Catalog/Product Orders, Lead
Generation, Dealer Location |
n/a |
| 48. King TeleServices* - South
Plainfield, NJ (3) |
800-817-5468 908-769-8900 |
1942 500 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 80%; inbound 20% |
Telecommunications, Financial
Services, Publishing |
41 |
| 49. World Access Service Corp. -
Richmond, VA (1) |
800-999-6883 212-499-9211 |
1982 250 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 13%; inbound 87% |
Travel, Credit Card,
Insurance |
44 |
| 50. Market USA* - Des Plaines, IL (18) |
847-803-1900 847-803-1825 |
1987 300 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 85%; inbound 15% |
Credit Card, Insurance,
Publishing |
n/a |
