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1998 Top 50 Outbound Service Agencies
Category C

Company Name, Location & Total Number of Call Centers

 Phone Number & Fax Number Year Began Telemarketing & Size of Projects Accepted Type of Calling Specialization 1997 Ranking
1. TelePerformance International - Paris, France (38) (33) 1 55 76 40 30

(33) 1 48 28 11 05		 1978 no minimum b-to-b 50%; b-to-c 50% outbound 75%; inbound 25% International Programs, Teleservices/ Outsourcing, TQM 1
2. SITEL Corp.* - Baltimore, MD (28) 410-659-5700 410-659-5754 1985 200 hrs. minimum b-to-b 30%; b-to-c 70% outbound 45%; inbound 55% Telecommunications, Financial Services, Insurance 2
3. GWE Group Inc.* - Toronto, ON, Canada (10) 416-440-0249 416-440-0677 1977 500 hrs. minimum b-to-b 35%; b-to-c 65% outbound 99%; inbound 1% Fund Raising, Event Production & Promotion, Financial Services 3
4. MARUSA* - Des Plaines, IL (4) 847-803-1900 847-803-1825 1987 300 hrs. minimum b-to-b 10%; b-to-c 90% outbound 85%; inbound 15% Credit Card, Insurance, Publishing 4
5. TeleSpectrum Worldwide, Inc. - King of Prussia, PA (2) 610-878-7400 610-878-7480 1982 2,000 hrs./mo. b-to-b 20%; b-to-c 80% outbound 85%; inbound 10%; interactive 5% Telecommunications, Financial Services, Insurance 8
6. Phonettix Intelecom - Toronto, ON, Canada (5) 800-221-6132 416-340-2000 1972 500 hrs. minimum b-to-b 10%; b-to-c 90% outbound 75%; inbound 20%; interactive 5% Telco, Financial Services, Insurance n/a
7. New Work Station Telemarketing* - São Paulo, Brazil (2) 55-11-3676-1110 55-11-3676-1400 1991 120 hrs. minimum b-to-b 20%; b-to-c 80% outbound 50%; inbound 40%; interactive 10% Credit Cards, Banks, Newspapers n/a
8. S&P Data Corp. (IDRC International) - Don Mills, ON, Canada (5) 888-4SPDATA 416-445-2987 1986 100 hrs. minimum b-to-b 50%; b-to-c 50% outbound 60%; inbound 40% Financial Services, Telecom & Wireless, Consumer Response 11
9. The Faneuil Group* - Boston, MA (3) 617-742-4888 617-742-3666 1984 no minimum b-to-b 25%; b-to-c 75% outbound 40%; inbound 60% Telecommunications, Automotive, Financial Services 9
10. TeleTech Holdings, Inc. - Denver, CO* (5) 303-894-4000 303-813-4610 1982 1,000 hrs. minimum b-to-b 35%; b-to-c 65% outbound 17%; inbound 83% Telecommunications, Customer Service, Technology n/a
11. ICT Group, Inc.* - Langhorne, PA (5) 215-757-0200 215-757-7877 1983 500 hrs. minimum b-to-b 25%; b-to-c 75% outbound 75%; inbound 25% Financial Services, Insurance, Telecommunications 13
12. MATRIXX Marketing Inc.* - Cincinnati, OH (2) 800-MATRIXX 513-723-9030 1988 2,500 hrs. minimum b-to-b 30%; b-to-c 70% outbound 23%; inbound 73%; interactive 4% Customer Service/Tech Support, B-to-B Sales, Direct Response 6
13. Reese Brothers, Inc. - Pittsburgh, PA (1) 412-355-0800 412-261-9730 1984 5,000 hrs. minimum b-to-b 10%; b-to-c 90% outbound 99%; inbound 1% Telecommunications, Membership Services, Financial Services 16
14. Media Express Telemarketing Corp. - Montreal, PQ, Canada (1) 800-563-6655 514-876-8746 1989 500 hrs. minimum b-to-b 40%; b-to-c 60% outbound 90%; inbound 10% Insurance, Financial Services, High-Tech Products & Services 10
15. Atesia S.P.A.* - Rome, Italy (1) 39 6 729871 39 6 72987820 1990 500 hrs. minimum b-to-b 10%; b-to-c 90% outbound 20%; inbound 80% Customer Service, Promotion, Full Account Management 12
16. VOXDATA - Montreal, PQ, Canada (1) 800-861-9599 514-281-2036 1995 200 hrs. minimum b-to-b 20%; b-to-c 80% outbound 80%; inbound 20% Financial Services, Telecommunications, Utilities 18
17. ZACSON Corp.* - Pleasanton, CA (3) 510-463-7300 510-463-7321 1980 500 hrs. minimum b-to-b 35%; b-to-c 65% outbound 56%; inbound 44% Telecommunications, Financial Services, High-Technology 15
18. SODEMA - Montreal, PQ, Canada (1) 514-287-1717 514-287-1886 1984 250 hrs. minimum b-to-b 10%; b-to-c 90% outbound 80%; inbound 15%; interactive 5% Financial Services, Telecommunications, Insurance 14
19. IQI, Inc. - Los Angeles, CA (1) 800-840-4243 213-848-5513 1968 750 hrs. minimum b-to-b 46%; b-to-c 54% outbound 85%; inbound 15% Telecommunications, Financial Services, Publishing 17
20. TELUS Marketing Services, Inc. - Calgary, AB, Canada (1) 888-867-7587 403-207-2139 1996 5,000 hrs. minimum b-to-b 40%; b-to-c 60% outbound 40%; inbound 5%; interactive 55% Telecommunications, Utilities, Financial Services n/a
Inbound Category A Category B Category C Category D
Outbound Category A Category B Category C Top 50 Home
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