1998
Top 50 Outbound Service Agencies
Category C
|
Company Name, Location & Total Number of Call Centers |
Phone Number & Fax Number |
Year Began Telemarketing & Size of Projects
Accepted |
Type of Calling |
Specialization |
1997
Ranking |
| 1. TelePerformance International - Paris,
France (38) |
(33) 1 55 76 40 30
(33) 1 48 28 11 05 |
1978 no minimum |
b-to-b 50%; b-to-c 50%
outbound 75%; inbound 25% |
International Programs,
Teleservices/ Outsourcing, TQM |
1 |
| 2. SITEL Corp.* - Baltimore, MD (28) |
410-659-5700 410-659-5754 |
1985 200 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 45%; inbound 55% |
Telecommunications, Financial
Services, Insurance |
2 |
| 3. GWE Group Inc.* - Toronto, ON, Canada
(10) |
416-440-0249 416-440-0677 |
1977 500 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 99%; inbound 1% |
Fund Raising, Event
Production & Promotion, Financial Services |
3 |
| 4. MARUSA* - Des Plaines, IL (4) |
847-803-1900 847-803-1825 |
1987 300 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 85%; inbound 15% |
Credit Card, Insurance,
Publishing |
4 |
| 5. TeleSpectrum Worldwide, Inc. - King of
Prussia, PA (2) |
610-878-7400 610-878-7480 |
1982 2,000 hrs./mo. |
b-to-b 20%; b-to-c 80%
outbound 85%; inbound 10%; interactive 5% |
Telecommunications, Financial
Services, Insurance |
8 |
| 6. Phonettix Intelecom - Toronto, ON,
Canada (5) |
800-221-6132 416-340-2000 |
1972 500 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 75%; inbound 20%; interactive 5% |
Telco, Financial Services,
Insurance |
n/a |
| 7. New Work Station Telemarketing* - São
Paulo, Brazil (2) |
55-11-3676-1110
55-11-3676-1400 |
1991 120 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 50%; inbound 40%; interactive 10% |
Credit Cards, Banks,
Newspapers |
n/a |
| 8. S&P Data Corp. (IDRC International)
- Don Mills, ON, Canada (5) |
888-4SPDATA 416-445-2987 |
1986 100 hrs. minimum |
b-to-b 50%; b-to-c 50%
outbound 60%; inbound 40% |
Financial Services, Telecom
& Wireless, Consumer Response |
11 |
| 9. The Faneuil Group* - Boston, MA (3) |
617-742-4888 617-742-3666 |
1984 no minimum |
b-to-b 25%; b-to-c 75%
outbound 40%; inbound 60% |
Telecommunications,
Automotive, Financial Services |
9 |
| 10. TeleTech Holdings, Inc. - Denver, CO*
(5) |
303-894-4000 303-813-4610 |
1982 1,000 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 17%; inbound 83% |
Telecommunications, Customer
Service, Technology |
n/a |
| 11. ICT Group, Inc.* - Langhorne, PA (5) |
215-757-0200 215-757-7877 |
1983 500 hrs. minimum |
b-to-b 25%; b-to-c 75%
outbound 75%; inbound 25% |
Financial Services,
Insurance, Telecommunications |
13 |
| 12. MATRIXX Marketing Inc.* - Cincinnati,
OH (2) |
800-MATRIXX 513-723-9030 |
1988 2,500 hrs. minimum |
b-to-b 30%; b-to-c 70%
outbound 23%; inbound 73%; interactive 4% |
Customer Service/Tech
Support, B-to-B Sales, Direct Response |
6 |
| 13. Reese Brothers, Inc. - Pittsburgh, PA
(1) |
412-355-0800 412-261-9730 |
1984 5,000 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 99%; inbound 1% |
Telecommunications,
Membership Services, Financial Services |
16 |
| 14. Media Express Telemarketing Corp. -
Montreal, PQ, Canada (1) |
800-563-6655 514-876-8746 |
1989 500 hrs. minimum |
b-to-b 40%; b-to-c 60%
outbound 90%; inbound 10% |
Insurance, Financial
Services, High-Tech Products & Services |
10 |
| 15. Atesia S.P.A.* - Rome, Italy (1) |
39 6 729871 39 6 72987820 |
1990 500 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 20%; inbound 80% |
Customer Service, Promotion,
Full Account Management |
12 |
| 16. VOXDATA - Montreal, PQ, Canada (1) |
800-861-9599 514-281-2036 |
1995 200 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 80%; inbound 20% |
Financial Services,
Telecommunications, Utilities |
18 |
| 17. ZACSON Corp.* - Pleasanton, CA (3) |
510-463-7300 510-463-7321 |
1980 500 hrs. minimum |
b-to-b 35%; b-to-c 65%
outbound 56%; inbound 44% |
Telecommunications, Financial
Services, High-Technology |
15 |
| 18. SODEMA - Montreal, PQ, Canada (1) |
514-287-1717 514-287-1886 |
1984 250 hrs. minimum |
b-to-b 10%; b-to-c 90%
outbound 80%; inbound 15%; interactive 5% |
Financial Services,
Telecommunications, Insurance |
14 |
| 19. IQI, Inc. - Los Angeles, CA (1) |
800-840-4243 213-848-5513 |
1968 750 hrs. minimum |
b-to-b 46%; b-to-c 54%
outbound 85%; inbound 15% |
Telecommunications, Financial
Services, Publishing |
17 |
| 20. TELUS Marketing Services, Inc. -
Calgary, AB, Canada (1) |
888-867-7587 403-207-2139 |
1996 5,000 hrs. minimum |
b-to-b 40%; b-to-c 60%
outbound 40%; inbound 5%; interactive 55% |
Telecommunications,
Utilities, Financial Services |
n/a |
