1998
Top 50 Inbound Service Agencies
Category B |
Company Name, Location & Total Number of Call Centers |
Phone Number & Fax
Number |
Year Began Telemarketing & Size of Projects
Accepted |
Type of Calling |
Specialization |
1997
Ranking |
| 1. JCPenney Telemarketing, Inc. -
Brookfield, WI (14) |
800-323-4343 414-792-5598 |
1986 negotiable |
b-to-c 100% outbound 10%;
inbound 90% |
Order Handling, Reservation
Services, Customer Service |
1 |
| 2. NCCi - A Subsidiary of The Home
Shopping Network - St. Petersburg, FL (1) |
813-572-8585, ext. 7901
813-573-3028 |
1977 no minimum |
b-to-b 5%; b-to-c 95%
outbound 5%; inbound 95% |
Electronic Retail,
Catalog Mail Order, Lead Capture & Qualification |
2 |
| 3. Signature Telemarketing -
Schaumburg, IL (36) |
847-605-7269
847-605-3140 |
1966 1,000 hrs. minimum |
b-to-b 5%; b-to-c 95%
outbound 91%; inbound 9% |
Financial Services,
Telecommunications, Warranty |
5 |
| 4. Sprint TELECENTERs Inc. -
Maitland, FL (5) |
800-767-2858
800-800-5200 |
1992 2,000 hrs. minimum |
b-to-b 20%; b-to-c 80%
outbound 80%; inbound 20% |
Telecommunications,
Order Processing, Customer Service |
6 |
| 5. Mass Marketing, Inc. - Fairfield, OH
(1) |
513-870-9000 513-874-0800 |
1977 10 hrs. minimum |
b-to-b 98%; b-to-c 2%
outbound 99%; inbound 1% |
Outbound B-to-B, Commercial
Printing, Telemarketing Development |
8 |
