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1998 Top 50 Inbound Service Agencies
Category B

Company Name, Location & Total Number of Call Centers

Phone Number & Fax Number

 Year Began Telemarketing & Size of Projects Accepted Type of Calling Specialization 1997 Ranking
1. JCPenney Telemarketing, Inc. - Brookfield, WI (14) 800-323-4343 414-792-5598 1986 negotiable b-to-c 100% outbound 10%; inbound 90% Order Handling, Reservation Services, Customer Service 1
2. NCCi - A Subsidiary of The Home Shopping Network - St. Petersburg, FL (1) 813-572-8585, ext. 7901 813-573-3028 1977 no minimum b-to-b 5%; b-to-c 95% outbound 5%; inbound 95% Electronic Retail, Catalog Mail Order, Lead Capture & Qualification 2
3. Signature Telemarketing - Schaumburg, IL (36) 847-605-7269 847-605-3140 1966 1,000 hrs. minimum b-to-b 5%; b-to-c 95% outbound 91%; inbound 9% Financial Services, Telecommunications, Warranty 5
4. Sprint TELECENTERs Inc. - Maitland, FL (5) 800-767-2858 800-800-5200 1992 2,000 hrs. minimum b-to-b 20%; b-to-c 80% outbound 80%; inbound 20% Telecommunications, Order Processing, Customer Service 6
5. Mass Marketing, Inc. - Fairfield, OH (1) 513-870-9000 513-874-0800 1977 10 hrs. minimum b-to-b 98%; b-to-c 2% outbound 99%; inbound 1% Outbound B-to-B, Commercial Printing, Telemarketing Development 8
Inbound Category A Category B Category C Category D
Outbound Category A Category B Category C Top 50 Home
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