Laura Stotler Info

TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

Call Center Agents Need to Move Beyond Empathy - 05/10/2021
Call Center Agents Need to Move Beyond Empathy - 05/07/2021
Half of Global Employees Will Require AI and ML Skills by 2025 - 05/06/2021
Central Bank of Norway Considers BSV Blockchain for Digital Currency - 05/05/2021
Report Reveals Video a Powerful Tool for Boosting CX and EX Engagement - 05/03/2021
Levi Strauss Uses Google Business Messages to Improve Customer Experience - 04/30/2021
Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident - 04/30/2021
Nvidia Buyout of Arm Faces UK Roadblock Due to Security Concerns - 04/29/2021
Blockchain and NFT Projects Gain Major Traction in 2021 - 04/29/2021
Apple Will Allow Parler Back In App Store - 04/23/2021
New Britcoin Taskforce Elevates Role of Blockchain in Global Finance World - 04/22/2021
German Federal Bank Uses Blockchain and Distributed Ledger Without Digital Currency - 04/21/2021
Pentagon Seeking Business Partners to Apply AI to Military Data - 04/07/2021
Customers Offer Feedback on SpaceX's Starlink Customer Service - 04/05/2021
US Banking Call Centers Still Getting Influx of Traffic - 04/01/2021
China Leads the World in Blockchain Adoption - 04/01/2021
Epic Trial Against Apple Heats Up with Scheduled May 3 Court Date - 03/26/2021
Nigeria's Xend Finance Rolls Out DeFi Blockchain Platform for Credit Unions - 03/26/2021
Jack Dorsey NFT Tweet Auction Points to Growth for Blockchain and Crypto Collectibles - 03/09/2021
Chicago's New United Center Aims to Administer 6,000 COVID-19 Vaccinations Each Day - 03/09/2021
New Building and Product Development Focused on Mitigating COVID-19 - 03/03/2021
Blockchain Promotes Transparency and Sustainability in Agrifood Industry - 03/03/2021
Texas Call Center Failures Lead to Frustrated and Hungry Families After Storm - 03/02/2021
AI and Blockchain Transforming Cannabis Industry - 02/23/2021
Google's Firing of Top Two Ethical AI Leaders Raises Concerns - 02/23/2021
Bitcoin Price Surge Creates Ideal Market for Blockchain Startup Deals - 02/10/2021
Phone Scam Artists Use Maine COVID-19 Vaccination Appointments to Get Sensitive Information - 02/10/2021
The Evolving Role of AI in the Biden Administration - 01/26/2021
Alert Disney Call Center Agent Helps Domestic Abuse Victim - 01/26/2021
Conversational AI Becoming an Integral Part of Messaging Platforms - 01/08/2021
The Next Version of AI May Include More Human Characteristics - 01/08/2021
Google Workers Form First Major Silicon Valley Union to Support Employee Activism - 01/06/2021
Quick-Service Restaurants Shifting to Digital and Mobile Models - 12/22/2020
Consumers Frustrated with Contact Center Service During Pandemic - 12/22/2020
Broadvoice Investment Will Support UCaaS and CCaaS Expansion - 12/22/2020
PDI Acquires Two Companies to Create New Managed Security Services Line - 12/22/2020
Is Your Business Communications Infrastructure Working for You? - 12/21/2020
The Promise and Potential Impact of Emotion AI on the Future of Work - 12/17/2020
Ingram Micro to Be Acquired by Platinum Equity in $7.2 Billion Deal - 12/17/2020
Remote Work Solutions and Cloud Systems Vulnerable to Attacks in 2021 - 12/16/2020
Five Trends to Boost Customer Engagement and Position for Business Growth - 12/10/2020
Singapore Positions Itself as Blockchain Hub with $9 Billion Innovation Project - 12/10/2020
SoftBank Acquires 10 Percent of Cloud Computing Company Sinch After Stellar Year - 12/09/2020
U.S. Treasury Secretary Nominee Janet Yellen Says Blockchain is an Important Technology - 12/04/2020
Retailer Gap Focusing on Customer Engagement Using AI and Machine Learning - 12/04/2020
Most Germans Ready to Embrace Responsible Use of Industrial AI - 12/03/2020
Tony Hsieh Prioritized Customer Service and Worker Happiness - 12/03/2020
AI and Machine Learning to Defend Against Cyberattacks - 11/25/2020
Many MSPs Growing and Embracing New Opportunities During Pandemic - 11/24/2020
Big Banks Are Cautiously Adopting Blockchain and Digital Currency - 11/23/2020
The Right Way to Integrate AI and Automation for Customer Support - 11/19/2020
Three Tips to Optimize Contact Centers While Using a Remote Work Model - 11/16/2020
AI Offers a Competitive Advantage for Customer Service - 11/16/2020
NJ Blockchain Legislation Would Require Licensing for Digital Asset Services Businesses - 11/12/2020
Blockchain Could Offer Safe and Trustworthy Path to Nuclear Disarmament - 11/06/2020
3D AR Game Wallem Offers Pewdiepie Skin Via its Etherium Blockchain Marketplace - 11/06/2020
UK Businesses Slow to Adopt Emerging Technologies with VoIP as Most Adopted - 11/06/2020
Blue Ocean Moves to 100-Percent Remote Call Center Training - 11/02/2020
Blockchain Platform Facilitates Tourism Between Mainland China and Macao - 10/30/2020
Hundreds of Thousands of Calls to Missouri Unemployment Office Went Unanswered in April - 10/28/2020
Distributed Ledger Technology to Play Critical Role in U.S. Military Strategy - 10/22/2020
Expereo Acquires Managed Access Services Provider Globalinternet - 10/22/2020
New Call Center and Machine Learning Research Tool Designed to Improve Healthcare Outreach - 10/22/2020
Ripple Chair Warns US Crypto Asset Bias Will Hurt Global Finance Standing - 10/15/2020
India Discusses Using Blockchain to Enable Remote Voting - 10/14/2020
IBM to Spin Off $19 Billion Managed Infrastructure Services Unit, Focus on Hybrid Cloud - 10/14/2020
Research Shows AI and Customer Experience Go Hand in Hand - 10/08/2020
Taiwan's YouBike Sharing System Enhanced with Conversational AI Technology - 10/08/2020
Twitter CEO Declares Blockchain and Bitcoin Are the Future for the Social Media Platform - 10/05/2020
MSP Spinnaker Support to Provide Cloud Services to UK Public Sector - 10/01/2020
Less Than One Percent of Wisconsin Unemployment Calls Answered During Height of Pandemic - 10/01/2020
US Space Force Awards Blockchain Contract to Xage Security - 09/23/2020
Hawaii Opening New Call Center to Handle Unemployment Claims - 09/23/2020
The Challenges of Running a Successful VoC Program - 09/23/2020
New CDRThief Malware Targets VoIP Softswitches and Gateways - 09/18/2020
CSPi Vital UCaaS Solution Officially Approved for Cisco Cloud and Managed Services Program - 09/18/2020
Blockchain and AI Added to Proposed U.S. Consumer Safety Legislation - 09/17/2020
Nvidia to Acquire Arm and Create AI Supercomputer in $40 Billion Deal - 09/16/2020
USPS Blockchain Patent Could Enable Secure Mail-in Voting - 09/08/2020
Managed Services Set to Dominate Security Market over Next Six Months - 09/07/2020
Speech Analytics Technology Keeps Call Center Agents and Customers Engaged - 09/04/2020
Vidyard Expands Mobile Video Solution for Android and Microsoft Edge Users - 09/03/2020
New Phone Scam Has Callers Posing as COVID-19 Contact Tracers - 08/28/2020
PelicanCorp and Pass Word Team on Wyoming 811 Call Before You Dig Program - 08/27/2020
MCI Creates More Than 1,000 New At Home Call Center Positions - 08/25/2020
Zoom and Canvas Outages Impact Schools and Businesses as Classes Resume - 08/25/2020
Permanent Remote Workforce May Double After COVID-19 - 08/14/2020
New Remote Workforce Creating Massive Security Risks for Businesses - 08/14/2020
Oklahoma Call Center Devoted to Contact Tracing to Reduce Coronavirus Spread - 08/11/2020
India Re-skills Workforce for AI Age - 08/11/2020
New Voycy Powered By UDT Offering Helps Call Center Agents Support Distance Learning Users - 07/30/2020
Twilio Attack Highlights Vulnerabilities of Misconfigured AWS S3 Buckets - 07/29/2020
New NICE Offering Uses AI to Provide Real-Time Guidance for Customer Service Agents - 07/29/2020
The Call Center Comes Home as More Agents Work Remotely - 07/24/2020
The Hunger Games Summarized in 43-Second Zoom Call - 07/24/2020
Comcast Using AI, Machine Learning and Automation to Meet COVID-19 Internet Demands - 07/16/2020
MSP Hacks on the Rise According to US Secret Service Alert - 07/15/2020
Verizon Pilots Google Cloud's Contact Center AI Solution - 07/15/2020
TikTok on the Chopping Block in US as Chinese Tensions Increase - 07/08/2020
Unilever to Use Blockchain to Create a Deforestation-Free Supply Chain - 06/19/2020
EOS Platform in Decline as Competition Heats Up in Blockchain Space - 06/19/2020
Cybercriminals Target Cloud Apps as Cloud Migrations Accelerate - 06/18/2020
Global Applebee's Franchisee Chooses MSP for Major Network Upgrade - 06/18/2020
Managing the Customer Experience with UC Analytics from Microsoft Teams - 06/18/2020
Moscow to Use Blockchain for Critical Vote on Extending Putin Presidency - 06/18/2020
Rochester Area Call Center Sued for Back Rent During COVID-19 - 06/10/2020
Gemini Brings Mobile Capabilities to U.S. and Canadian Samsung Blockchain Wallet Users - 06/05/2020
Executive Order Could Transform Social Media During a Historically Volatile Time - 06/04/2020
Technology Key to a Successful Permanent Remote Workforce - 06/01/2020
Setting Work and Home Life Boundaries to Avoid Employee Burnout - 06/01/2020
Major U.S. Tech Companies to Allow Remote Work Beyond COVID-19 - 06/01/2020
Study Shows Robots Tied to Income Inequality in Certain U.S. Regions - 05/28/2020
European Companies Team on Blockchain COVID-19 Health Passport - 05/28/2020
Chinese AI Leader iFlytek Announces Key Partnership While Under Fire for Alleged Surveillance Role - 05/21/2020
NVIDIA Announces New AI System Geared Toward Data Center Supercomputing - 05/20/2020
Fujitsu and Accenture Join Hyperledger Greenhouse with Blockchain Interoperability Project - 05/19/2020
The Role of Blockchain in an Adaptive, Post COVID-19 Global Supply Chain - 05/15/2020
The Call Center's Role in Providing Positive Business Outcomes - 05/15/2020
Businesses Seeking Positive Outcomes Will Smart Source their MSP Selection - 05/14/2020
U.S. Senate Considering Blockchain Technology for Remote Voting - 05/08/2020
Remote Work Benefits for Customer Service Will Outlast COVID-19 - 05/08/2020
State Unemployment Departments Beef Up Call Centers and Tech Amidst COVID-19 - 05/08/2020
COVID-19 Fueling Major Virtual PBX Market Growth - 05/01/2020
Poison Control Call Centers Experience High Call Volume After Trump's Disinfectant Comments - 05/01/2020
Blockchain Being Used Globally in Fight Against COVID-19 - 05/01/2020
Cisco Global Contact Center Survey Reveals Major Cloud and AI Adoption - 05/01/2020
Blockchain to Play Pivotal Role in China's Data and Economic Infrastructure - 04/23/2020
Communications Infrastructure Industry Growing Thanks to New Investments - 04/17/2020
Valuable Call Center Tools Available to Support Remote Work and Scheduling During COVID-19 - 04/17/2020
AFNI Call Center Under Fire for Allegedly Packing Trainees in Elbow-to-Elbow Amidst COVID-19 - 04/16/2020
Global Health Organizations Using Conversational AI to Aid COVID-19 Response - 04/16/2020
Broadway Websites Using AI to Deal with Influx of Customer Service Requests - 04/09/2020
Remote Agents Key to Bank Call Center Success During Coronavirus - 04/09/2020
Blockchain Solutions Among Most Popular Technologies to be Adopted in 2020 - 04/09/2020
Call Center Agents on the Front Lines in Coronavirus War - 04/02/2020
The Vital Role of Blockchain in Dutch Fight Against Coronavirus - 04/02/2020
US Call Center Workers in Crowded Buildings Terrified of COVID-19 Spread - 03/31/2020
Use of UC Solutions Surges as People Socialize Virtually - 03/26/2020
New Serenova Program Helps Call Centers Quickly Support Remote Agents - 03/26/2020
State Unemployment Call Centers Overwhelmed Due to Coronavirus - 03/24/2020
AI and Automation for Workforce Management in the Contact Center - 03/20/2020
The Role of AI and Blockchain in Combating the Coronavirus - 03/20/2020
Video Conferencing 101: A Guide to 20 Free Solutions - 03/19/2020
Only Some Governments and Agencies Ready to Move to Remote Work - 03/18/2020
Remote Work a Dream Come True for Most Employees - 03/17/2020
Federal Employee Remote Work Guidance is Confusing and Inconsistent - 03/16/2020
Call Center Scheduling Programs Can Ease the Burden for Managers - 03/13/2020
AI in Healthcare: Who's to Blame When Things Go Wrong - 03/13/2020
How to Work Remotely During the Global Coronavirus Pandemic - 03/13/2020
Toronto AI Company Identified Coronavirus Before it Became a Pandemic - 03/12/2020
Google and T-Systems Partner on Managed Services and Cloud Competence Center - 03/11/2020
Call Center Messaging Technologies Vital During Coronavirus Crisis - 03/05/2020
Call Center Messaging Technologies Vital During Coronavirus Crisis - 03/05/2020
Call Center Managers Embracing AI and Automation - 03/05/2020
How to Choose the Best MSP Partner Possible - 03/05/2020
MSP Cybersecurity Company Sophos Bought Out for $3.9 Billion - 03/05/2020
The Vatican Teams with Microsoft and IBM to Call for AI Ethics - 03/04/2020
Five9 to Acquire Workforce Optimization Company Virtual Observer - 03/02/2020
Sprint Files Massive VoIP Lawsuit While Poised for T-Mobile Merger - 02/28/2020
Patton Releases SmartNode Series of VoIP Gateways - 02/28/2020
Several States Enacting Call Center Relocation Laws and Fines - 02/25/2020
Contact Center AI Startup Cresta Launches with Workforce Management Solution - 02/25/2020
Gordon Flesch to Acquire ITP and Create Large Midwest MSP - 02/24/2020
Florida's Manatee County Adopts NG911 Bundle from RapidDeploy - 02/24/2020
Telinta Adds New Brandable Features to Switching & Billing Apps at ITEXPO - 02/21/2020
MDR Provider for MSPs Huntress Tracks Down $18 Million Funding Round - 02/21/2020
Tips for Fostering an Inclusive, Engaging Call Center Culture - 01/24/2020
The Importance of Social Media for Hiring Talented, Engaged Agents - 01/23/2020
AI Tools Being Used to Create a More Empathetic Call Center - 01/22/2020
AI's Important Role in Customer Service Workflows - 01/17/2020
The Evolving Role of Chatbots in the Customer Service Realm - 01/17/2020
The Value of Long-Term Forecasting & Scheduling in the Call Center - 01/16/2020
UPenn Chooses Vonage to Unite Campus Communications - 01/15/2020
Seattle Work Scheduling Law Offers Model for the Call Center - 01/10/2020
Nashville 911 Issues Highlight Global Call Center Problems - 01/10/2020
New Illinois Law Could Serve as Benchmark for AI Use in Hiring - 01/08/2020
Migrating Communications to the Cloud with Minimal Disruption - 01/03/2020
AI's Critical Role in Public Safety and Emergency Services - 01/03/2020
Achieving Balance in the Call Center Management Juggling Act - 01/03/2020
Twilio Performance May Indicate Cloud Communications Growth in 2020 - 01/03/2020
Synoptek Becomes Latest MSP Victim of Ransomware Attack - 01/02/2020
Dutch Government Proposes Act to Prevent Hostile Takeover of Telecom and Internet Companies - 01/02/2020
Superior Customer Service Needs to Be the Norm, Not the Exception - 01/02/2020
AI Versus Human Thought: Which Will Prevail? - 12/27/2019
How AI is Improving CX and Customer Engagement - 12/27/2019
Fuze and Snap Recordings Partner on Personalized Customer Experiences - 12/27/2019
AMD Announces Transformative Partnership with Blockchain Gaming Alliance - 12/27/2019
Alibaba Wins Blockchain Patents and Solidifies Fintech Partnerships - 12/27/2019
Holiday Tips for the Busy Call Center - 12/20/2019
AI Vital for Omnichannel Customer Engagement - 12/20/2019
Cisco Shapes the Future Network with Silicon One Chip and Router Line - 12/20/2019
AI's Steady Takeover of the Hiring Process - 12/18/2019
Elizabeth Warren's Fair Workweek Plan Would Address Erratic Scheduling - 12/11/2019
CyrusOne MSP Customers Victims of Ransomware Attack - 12/11/2019
MSPs Need to Get Ahead of Ransomware Attacks - 12/06/2019
Google's Contact Center AI Could Transform Customer Service - 12/06/2019
HoloLens 2 Mixed Reality Project Aims to Improve Call Center Scheduling & Performance - 12/06/2019
Orange Selects Ericsson for Managed Services, AI & Automation - 12/05/2019
Comcast Launches ASL Now Customer Service Offering for Deaf Subscribers - 12/05/2019
Sprint's New Omni VoIP Service Aimed at SMBs - 11/27/2019