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Call Center Management Featured Article

September 09, 2021

Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities

By Laura Stotler, Call Center Management Contributing Editor

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http://www.tmcnet.com/channels/call-center-scheduling/articles/449950-re-onboarding-remote-call-center-workers-presents-challenges.htm

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Monet Software provides an affordable and flexible On Demand Call Center Management Solution to accurately forecast call volumes, effectively schedule and manage performance of their agents, resulting in increased service levels and reduced payroll costs.