Business VoIP Featured Article

Theta Lake Expands Security and Compliance Integration with RingCentral

June 06, 2022

By Laura Stotler, Business VoIP Contributing Editor

Collaboration security and compliance solution company Theta Lake has expanded its integration with RingCentral to include a free version of its Security and Compliance Suite. The new native integration offers advanced search and archiving features with the goal of helping businesses better preserve and supervise all RingCentral MVP communications.

The new integration includes RingCentral voice, video, team messaging, SMS, faxing and additional features. It also covers the RingCentral Global Service Providers platform, which encompasses AT&T Office @ Hand, Avaya Cloud Office, BT, Telus, Unify Office and more.

As a RingCentral Premier Partner, Theta Lake offers customers efficient and affordable services including compliance review, supervision and archiving of large volumes of RingCentral recordings. The new expanded integration uses Theta Lake's AI-based compliance and archiving technology to provide RingCentral's MVP customers with access to free advanced security and compliance across all recorded content.

“Theta Lake has created an integrated solution that helps our customers adhere to communication retention and supervision policies while navigating and complying with external regulations,” said Kira Makagon, chief innovation officer, RingCentral. “Theta Lake continues to deliver best-in-class, industry-leading compliance solutions to RingCentral customers to support all digital communications. Theta Lake addresses our customers’ need to detect regulatory and corporate risks within RingCentral communications and expands compliance supervision to all RingCentral content.”

The new integration modules also feature additional paid offerings, including a Theta Lake for RingCentral app, which provides archiving, an archive connector and supervision for messaging, SMS, faxes, voice and video. eDiscovery and search capabilities enable customers to span hundreds of search filters and metadata, along with free-form text searches across spoken voice transcripts, screenshares and shared electronic and written files and documents.

Other paid features include a comprehensive capture for messaging, video, SMS, fax and voice and audio conferencing. AI-based surveillance of recordings automates risk detection and data leakage while also supervising agents' calls and alerting businesses of HR violations. The new modules also provide seamless connectivity to legacy email archives and cloud storage systems, including AWS and Azure.

"We have seen tremendous market success with RingCentral, experiencing over 1,700 percent growth in customer bookings from our joint customers since 2019 and this free offering creates an even more seamless way to access our integrated Security and Compliance Suite," said Anthony Cresci, SVP of finance, business development and operations at Theta Lake. "We're looking forward to continuing our work with RingCentral to provide safe, secure, and compliance collaboration for all."

Edited by Erik Linask



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