Laura Stotler Info

TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

Communications Risk Management Firm Smarsh to Acquire TeleMessage - 05/23/2022
Microsoft Announces Microsoft Security Experts Managed Cybersecurity Services - 05/23/2022
IBM Software Will Be Available on AWS as SaaS - 05/23/2022
Security Leaders Struggle to Communicate Risks and Needs - 05/20/2022
Jabra Announces Secure and Versatile Engage 55 Headset - 05/19/2022
SOC Prime Launches Search Engine for Threat Hunting and Detection - 05/19/2022
Organizations Spent More Than $55 Billion on Cloud Infrastructure Services in Q1 - 05/06/2022
Comodo Solutions Receive High Marks on Endpoint Protection and Security - 05/05/2022
NTT Announces Comprehensive IoT Services for Sustainability Solution - 05/05/2022
Proposed Bill Would Protect Customer Metadata Stored in the Cloud - 04/29/2022
The Frenzy Over Elon Musk's $44 Billion Twitter Buyout - 04/29/2022
Vodafone Portugal Using MAVcore solution for 5G Converged Packet Core - 04/27/2022
Startup keepwith Launches Networking App that Uses AI and NLP - 04/26/2022
Metashift Solution Offers Immersive Customer Service within Metaverse - 04/11/2022
Chat Becoming Powerful Tool Driving CX, Business Revenue and Growth - 04/11/2022
Brands Can Make Up for Shipping Delays through Positive CX - 04/08/2022
Ronin Network $625 Million Hack Highlights Blockchain Security Weaknesses - 04/07/2022
Equideum and Nokia Partner on Blockchain Marketplace Where Patients Sell Data for Research - 04/06/2022
Disrupt-X Announces Smart IoT Gas Metering Solution through Intel Ignite Shield - 04/04/2022
Disney Customers Complain About Long Waits for Customer Service - 04/04/2022
Chinese Telecom Operators Put Brakes on 5G Spending - 03/31/2022
SK Square to Launch Crypto Token for Ifland Metaverse - 03/30/2022
India's Kerala Tourism Announces WhatsApp Chatbot - 03/30/2022
Meta Enables Users to Customize its Personal Boundary Feature for VR Spaces - 03/18/2022
Sayso Develops Technology for Changing Accented English in Near Real Time - 03/17/2022
Cisco Sees Huge Market Opportunity in Partner Managed Services - 03/16/2022
911 Call Centers Turning to AI to Handle Influx of Calls Amid Staffing Shortages - 03/10/2022
New Espresso Blockchain Prioritizes High Throughput, Scalability and Low Gas Fees - 03/09/2022
Crypto and Blockchain Provide Lifeline in Ukraine's Defense Against Russia - 03/09/2022
AirTags and Other Bluetooth Trackers Boost Privacy After Stalking and Theft Incidents - 02/24/2022
AWS Touts Rust Programming Language for Cloud Sustainability and Performance - 02/24/2022
Tools and Techniques for Managing Remote Call Center Agents - 02/18/2022
Intel's New Blockchain Accelerator Chip Focused on Energy Efficiency - 02/17/2022
Global Ransomware Warning Issued by US, UK, and Australia - 02/17/2022
GSA Rejects Face Recognition for IRS and Other Federal Agencies - 02/11/2022
Blockchain Network Polygon Receives $450 Million Investment from Sequoia Capital - 02/10/2022
Iowa Health Care Call Center Shuffles Workforce to Handle Influx of COVID Calls - 02/03/2022
Spotify Replaces Support Agents with Automated Message in Wake of Joe Rogan Controversy - 02/02/2022
China Trialing Blockchain Apps in Major Cities and Entities - 02/01/2022
Conversational AI a Powerful Tool for Improving CX Outcomes - 01/28/2022
Can AI Chatbots Fill the Empty Spaces in Our Lives? - 01/28/2022
Google's New Blockchain Unit Will Also Focus on Distributed Computing and Data Storage - 01/26/2022
Contact Center Automation in the Age of COVID and Worker Shortages - 01/21/2022
Which Blockchain Is Right for You? - 01/20/2022
Microsoft to Become Third Ranked Gaming Company with Activision Buyout - 01/19/2022
McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits - 12/16/2021
Retailer Rules for Meeting Customer Service Challenges this Holiday Shopping Season - 12/16/2021
Southwest Calls in Corporate Workers to Staff Call Centers and Airports - 12/16/2021
Synoptek Acquires MSP and ServiceNow Partner Rapid Technologies - 12/09/2021
Blockchains Need to Evolve and Create Standards for Interoperable Asset Transfers - 12/09/2021
Municipal Call Centers Rely on Technology to Ease Heavy Call Volumes During COVID - 12/03/2021
AI and NLP Being Used to Improve Healthcare Customer Service - 12/03/2021
AI Becoming More Prevalent in CX Apps and Platforms - 12/02/2021
Airline Customer Service In Need Of Major Reforms - 11/19/2021
Blockchain Industry Poised to Become More Competitive in 2022 - 11/19/2021
VoIP Provider Telnyx Undergoes Month of DDoS Attacks - 11/19/2021
The Key Behaviors of Successful CX Professionals - 11/12/2021
Lego Gets Freaky With Its Customers - 11/12/2021
Lego Gets Freaky with Its Customers - 11/12/2021
Balancing Automation and AI with Personalized Customer Engagement - 11/12/2021
China to Issue National Blockchain Standard Next Year - 11/05/2021
New Zealand Cybersecurity Company Helps Squelch BlackMatter Ransomware Scheme - 11/01/2021
Crypto Exchange FTX Secures New Funding Round, Making Founder Richest Person in Crypto - 11/01/2021
B2B iGaming Solutions Provider EveryMatrix Launches Managed Services Unit - 10/28/2021
Key Ways Call Center Managers Can Keep Workers Happy and Engaged - 10/15/2021
Strategizing to Maximize the Role of AI in the Customer Experience - 10/15/2021
Michael Dell Believes Blockchain is Probably Underrated - 10/14/2021
McAfee Enterprise and FireEye Merge After STG Buyout - 10/06/2021
Can Blockchain Change the Very Fabric of Society? - 10/06/2021
Major U.S. Cities Investigating Blockchain for Variety of Uses - 10/06/2021
Selecting the Best MSP to Meet Your Business Technology Needs - 10/01/2021
EU Building Out Blockchain Strategy for Cross-Border Services - 10/01/2021
Improving CX in the Post-Pandemic Travel Industry - 09/30/2021
PlexTrac's New MSSP Partner Program to Help Workflow Reporting and Collaboration - 09/22/2021
New Report Examines Social Impact of Blockchain for Sustainable Development Goals - 09/22/2021
Blockchain and NFTs Have Major Role to Play in a Decentralized Metaverse - 09/22/2021
Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space - 09/17/2021
A Deep Dive Into Customer Data Can Help Improve CX - 09/17/2021
Zabu Exploit Highlights a Growing Problem for DeFi and Blockchain - 09/14/2021
Call Centers Must Move Away from Cost Center Mentality to Achieve Success - 09/10/2021
Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities - 09/10/2021
Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities - 09/09/2021
Financial Giant BlackRock Joins Axoni Distributed Ledger Platform - 09/09/2021
Tips for Successfully Onboarding Call Center Agents - 09/03/2021
AI and Automation Increase Customer Satisfaction and Call Center Performance - 09/03/2021
A Holistic Customer Service Strategy Begins with Digital Transformation - 09/03/2021
Bitwarden Offers Open Source Password Management for MSPs - 09/01/2021
A Few Key Ways to Improve the Contact Center Customer Experience - 08/27/2021
T-Mobile Cyber Attack Exposed Personal Data of More Than 54 Million Customers - 08/27/2021
NICE Evidencentral Marketplace Gains Five New Technology Partners - 08/25/2021
Blockchain Startup XREX Raises $17 Million to Help Businesses with Cross-Border Financial Transactions - 08/25/2021
Conversational Service Automation Uses AI to Create More Meaningful Customer Interactions - 08/20/2021
The Role of Marketing Transforming to Align with Customer Expectations - 08/19/2021
Remote Apple Call Center Workers Complain About Plans for AI Video and Audio Monitoring - 08/19/2021
Automated CX Integrates AI to Improve Customer Interactions - 08/12/2021
$1.2 Trillion U.S. Infrastructure Bill Contains Vague Language Regulating Crypto and Blockchain - 08/11/2021
Papa John's Overhauls Call Center with AI-Infused PapaCall Solution - 08/11/2021
The Future of Work Dependent on Various Corporate Cultures and Ideologies - 08/06/2021
Workers Driving the Shift to a Bring Your Own Environment (BYOE) Culture - 08/05/2021
China May Be Six Years Ahead of U.S. in Blockchain Development - 08/05/2021
BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers - 08/04/2021
The Future of Work Still Very Much a Work in Progress - 07/29/2021
Amazon Job Listing Confirms Blockchain and Digital Currency Strategies - 07/28/2021
McDonald's New Customer Experience Team Seeks to Boost Engagement - 07/28/2021
MSPs Using AI and Automation to Help U.S. Businesses Deploy SAP S/4HANA - 07/27/2021
Massachusetts Future of Work Commission Preparing State for Technology Disruption - 07/23/2021
Blockchain's Potential Extends Well Beyond Cryptocurrency - 07/22/2021
Cisco Sues Texas VoIP Company Estech Systems for Patent Infringement - 07/22/2021
Five9 and Mitel Announce Exclusive Global CCaaS Partnership - 07/02/2021
Genesys Unveils Genesys DX Digital Customer Engagement Solution - 07/02/2021
Destiny Acquires Telepo and Soluno in Giant European UCaaS Play - 07/02/2021
Lumen Solutions for Microsoft Teams Focuses on Continuity and Agility - 06/30/2021
MSP Bridgepointe Joins Evolve IP Partner Program - 06/30/2021
Blockchain Technology Offers Security Benefits and Risks - 06/18/2021
Dataiku Unveils Managed Version of Data Analytics Platform - 06/17/2021
Google Uses AI to Design More Efficient Microchips in Less Than Six Hours - 06/17/2021
Five Ways to Ensure a Balanced Customer Experience - 06/10/2021
Digital Transformation and the Customer Experience Go Hand in Hand - 06/10/2021
China Accelerates Blockchain Development Following Crypto Ban - 06/09/2021
Growing Cannabis Industry Turns to MSPs to Handle IT and Security Needs - 06/04/2021
Reno Mayor Views Blockchain and NFTs as a Means to Transform City - 06/04/2021
Terazo Receives $10.5 Million in Funding from Tercera and Twilio - 06/04/2021
Blockchain and Cryptocurrency at Center of Energy Consumption Debate - 05/27/2021
Accessibility Equals Opportunity in the Call Center Space - 05/27/2021
Domineum and nChain Announce Blockchain-as-a-Service Partnership Using BSV - 05/26/2021
Blockchain Analytics Firm Finds Bitcoin Wallet Used in Gas Pipeline Ransomware Attack - 05/21/2021
Blockchain and Cryptocurrency Must Reduce Energy Consumption Despite Massive Growth - 05/20/2021
Dickies Launches AI-Powered Program for Personalized Online Fittings - 05/14/2021
Entrepreneur Gary Vaynerchuck Looks to a Promising Future for Blockchain and NFTs - 05/12/2021
Finastra and Be Extend Managed Services Partnership with Cloud Finance Solutions - 05/12/2021
Call Center Agents Need to Move Beyond Empathy - 05/10/2021
Call Center Agents Need to Move Beyond Empathy - 05/07/2021
Half of Global Employees Will Require AI and ML Skills by 2025 - 05/06/2021
Central Bank of Norway Considers BSV Blockchain for Digital Currency - 05/05/2021
Report Reveals Video a Powerful Tool for Boosting CX and EX Engagement - 05/03/2021
Levi Strauss Uses Google Business Messages to Improve Customer Experience - 04/30/2021
Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident - 04/30/2021
Nvidia Buyout of Arm Faces UK Roadblock Due to Security Concerns - 04/29/2021
Blockchain and NFT Projects Gain Major Traction in 2021 - 04/29/2021
Apple Will Allow Parler Back In App Store - 04/23/2021
New Britcoin Taskforce Elevates Role of Blockchain in Global Finance World - 04/22/2021
German Federal Bank Uses Blockchain and Distributed Ledger Without Digital Currency - 04/21/2021
Pentagon Seeking Business Partners to Apply AI to Military Data - 04/07/2021
Customers Offer Feedback on SpaceX's Starlink Customer Service - 04/05/2021
US Banking Call Centers Still Getting Influx of Traffic - 04/01/2021
China Leads the World in Blockchain Adoption - 04/01/2021
Epic Trial Against Apple Heats Up with Scheduled May 3 Court Date - 03/26/2021
Nigeria's Xend Finance Rolls Out DeFi Blockchain Platform for Credit Unions - 03/26/2021
Jack Dorsey NFT Tweet Auction Points to Growth for Blockchain and Crypto Collectibles - 03/09/2021
Chicago's New United Center Aims to Administer 6,000 COVID-19 Vaccinations Each Day - 03/09/2021
New Building and Product Development Focused on Mitigating COVID-19 - 03/03/2021
Blockchain Promotes Transparency and Sustainability in Agrifood Industry - 03/03/2021
Texas Call Center Failures Lead to Frustrated and Hungry Families After Storm - 03/02/2021
AI and Blockchain Transforming Cannabis Industry - 02/23/2021
Google's Firing of Top Two Ethical AI Leaders Raises Concerns - 02/23/2021
Bitcoin Price Surge Creates Ideal Market for Blockchain Startup Deals - 02/10/2021
Phone Scam Artists Use Maine COVID-19 Vaccination Appointments to Get Sensitive Information - 02/10/2021
The Evolving Role of AI in the Biden Administration - 01/26/2021
Alert Disney Call Center Agent Helps Domestic Abuse Victim - 01/26/2021
Conversational AI Becoming an Integral Part of Messaging Platforms - 01/08/2021
The Next Version of AI May Include More Human Characteristics - 01/08/2021
Google Workers Form First Major Silicon Valley Union to Support Employee Activism - 01/06/2021
Quick-Service Restaurants Shifting to Digital and Mobile Models - 12/22/2020
Consumers Frustrated with Contact Center Service During Pandemic - 12/22/2020
Broadvoice Investment Will Support UCaaS and CCaaS Expansion - 12/22/2020
PDI Acquires Two Companies to Create New Managed Security Services Line - 12/22/2020
Is Your Business Communications Infrastructure Working for You? - 12/21/2020
The Promise and Potential Impact of Emotion AI on the Future of Work - 12/17/2020
Ingram Micro to Be Acquired by Platinum Equity in $7.2 Billion Deal - 12/17/2020
Remote Work Solutions and Cloud Systems Vulnerable to Attacks in 2021 - 12/16/2020
Five Trends to Boost Customer Engagement and Position for Business Growth - 12/10/2020
Singapore Positions Itself as Blockchain Hub with $9 Billion Innovation Project - 12/10/2020
SoftBank Acquires 10 Percent of Cloud Computing Company Sinch After Stellar Year - 12/09/2020
U.S. Treasury Secretary Nominee Janet Yellen Says Blockchain is an Important Technology - 12/04/2020
Retailer Gap Focusing on Customer Engagement Using AI and Machine Learning - 12/04/2020
Most Germans Ready to Embrace Responsible Use of Industrial AI - 12/03/2020
Tony Hsieh Prioritized Customer Service and Worker Happiness - 12/03/2020
AI and Machine Learning to Defend Against Cyberattacks - 11/25/2020
Many MSPs Growing and Embracing New Opportunities During Pandemic - 11/24/2020
Big Banks Are Cautiously Adopting Blockchain and Digital Currency - 11/23/2020
The Right Way to Integrate AI and Automation for Customer Support - 11/19/2020
Three Tips to Optimize Contact Centers While Using a Remote Work Model - 11/16/2020
AI Offers a Competitive Advantage for Customer Service - 11/16/2020
NJ Blockchain Legislation Would Require Licensing for Digital Asset Services Businesses - 11/12/2020
Blockchain Could Offer Safe and Trustworthy Path to Nuclear Disarmament - 11/06/2020
3D AR Game Wallem Offers Pewdiepie Skin Via its Etherium Blockchain Marketplace - 11/06/2020
UK Businesses Slow to Adopt Emerging Technologies with VoIP as Most Adopted - 11/06/2020
Blue Ocean Moves to 100-Percent Remote Call Center Training - 11/02/2020
Blockchain Platform Facilitates Tourism Between Mainland China and Macao - 10/30/2020
Hundreds of Thousands of Calls to Missouri Unemployment Office Went Unanswered in April - 10/28/2020
Distributed Ledger Technology to Play Critical Role in U.S. Military Strategy - 10/22/2020
Expereo Acquires Managed Access Services Provider Globalinternet - 10/22/2020
New Call Center and Machine Learning Research Tool Designed to Improve Healthcare Outreach - 10/22/2020
Ripple Chair Warns US Crypto Asset Bias Will Hurt Global Finance Standing - 10/15/2020
India Discusses Using Blockchain to Enable Remote Voting - 10/14/2020
IBM to Spin Off $19 Billion Managed Infrastructure Services Unit, Focus on Hybrid Cloud - 10/14/2020
Research Shows AI and Customer Experience Go Hand in Hand - 10/08/2020
Taiwan's YouBike Sharing System Enhanced with Conversational AI Technology - 10/08/2020
Twitter CEO Declares Blockchain and Bitcoin Are the Future for the Social Media Platform - 10/05/2020
MSP Spinnaker Support to Provide Cloud Services to UK Public Sector - 10/01/2020