Laura Stotler Info

TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

Dickies Launches AI-Powered Program for Personalized Online Fittings - 05/14/2021
Entrepreneur Gary Vaynerchuck Looks to a Promising Future for Blockchain and NFTs - 05/12/2021
Finastra and Be Extend Managed Services Partnership with Cloud Finance Solutions - 05/12/2021
Call Center Agents Need to Move Beyond Empathy - 05/10/2021
Call Center Agents Need to Move Beyond Empathy - 05/07/2021
Half of Global Employees Will Require AI and ML Skills by 2025 - 05/06/2021
Central Bank of Norway Considers BSV Blockchain for Digital Currency - 05/05/2021
Report Reveals Video a Powerful Tool for Boosting CX and EX Engagement - 05/03/2021
Levi Strauss Uses Google Business Messages to Improve Customer Experience - 04/30/2021
Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident - 04/30/2021
Nvidia Buyout of Arm Faces UK Roadblock Due to Security Concerns - 04/29/2021
Blockchain and NFT Projects Gain Major Traction in 2021 - 04/29/2021
Apple Will Allow Parler Back In App Store - 04/23/2021
New Britcoin Taskforce Elevates Role of Blockchain in Global Finance World - 04/22/2021
German Federal Bank Uses Blockchain and Distributed Ledger Without Digital Currency - 04/21/2021
Pentagon Seeking Business Partners to Apply AI to Military Data - 04/07/2021
Customers Offer Feedback on SpaceX's Starlink Customer Service - 04/05/2021
US Banking Call Centers Still Getting Influx of Traffic - 04/01/2021
China Leads the World in Blockchain Adoption - 04/01/2021
Epic Trial Against Apple Heats Up with Scheduled May 3 Court Date - 03/26/2021
Nigeria's Xend Finance Rolls Out DeFi Blockchain Platform for Credit Unions - 03/26/2021
Jack Dorsey NFT Tweet Auction Points to Growth for Blockchain and Crypto Collectibles - 03/09/2021
Chicago's New United Center Aims to Administer 6,000 COVID-19 Vaccinations Each Day - 03/09/2021
New Building and Product Development Focused on Mitigating COVID-19 - 03/03/2021
Blockchain Promotes Transparency and Sustainability in Agrifood Industry - 03/03/2021
Texas Call Center Failures Lead to Frustrated and Hungry Families After Storm - 03/02/2021
AI and Blockchain Transforming Cannabis Industry - 02/23/2021
Google's Firing of Top Two Ethical AI Leaders Raises Concerns - 02/23/2021
Bitcoin Price Surge Creates Ideal Market for Blockchain Startup Deals - 02/10/2021
Phone Scam Artists Use Maine COVID-19 Vaccination Appointments to Get Sensitive Information - 02/10/2021
The Evolving Role of AI in the Biden Administration - 01/26/2021
Alert Disney Call Center Agent Helps Domestic Abuse Victim - 01/26/2021
Conversational AI Becoming an Integral Part of Messaging Platforms - 01/08/2021
The Next Version of AI May Include More Human Characteristics - 01/08/2021
Google Workers Form First Major Silicon Valley Union to Support Employee Activism - 01/06/2021
Quick-Service Restaurants Shifting to Digital and Mobile Models - 12/22/2020
Consumers Frustrated with Contact Center Service During Pandemic - 12/22/2020
Broadvoice Investment Will Support UCaaS and CCaaS Expansion - 12/22/2020
PDI Acquires Two Companies to Create New Managed Security Services Line - 12/22/2020
Is Your Business Communications Infrastructure Working for You? - 12/21/2020
The Promise and Potential Impact of Emotion AI on the Future of Work - 12/17/2020
Ingram Micro to Be Acquired by Platinum Equity in $7.2 Billion Deal - 12/17/2020
Remote Work Solutions and Cloud Systems Vulnerable to Attacks in 2021 - 12/16/2020
Five Trends to Boost Customer Engagement and Position for Business Growth - 12/10/2020
Singapore Positions Itself as Blockchain Hub with $9 Billion Innovation Project - 12/10/2020
SoftBank Acquires 10 Percent of Cloud Computing Company Sinch After Stellar Year - 12/09/2020
U.S. Treasury Secretary Nominee Janet Yellen Says Blockchain is an Important Technology - 12/04/2020
Retailer Gap Focusing on Customer Engagement Using AI and Machine Learning - 12/04/2020
Most Germans Ready to Embrace Responsible Use of Industrial AI - 12/03/2020
Tony Hsieh Prioritized Customer Service and Worker Happiness - 12/03/2020
AI and Machine Learning to Defend Against Cyberattacks - 11/25/2020
Many MSPs Growing and Embracing New Opportunities During Pandemic - 11/24/2020
Big Banks Are Cautiously Adopting Blockchain and Digital Currency - 11/23/2020
The Right Way to Integrate AI and Automation for Customer Support - 11/19/2020
Three Tips to Optimize Contact Centers While Using a Remote Work Model - 11/16/2020
AI Offers a Competitive Advantage for Customer Service - 11/16/2020
NJ Blockchain Legislation Would Require Licensing for Digital Asset Services Businesses - 11/12/2020
Blockchain Could Offer Safe and Trustworthy Path to Nuclear Disarmament - 11/06/2020
3D AR Game Wallem Offers Pewdiepie Skin Via its Etherium Blockchain Marketplace - 11/06/2020
UK Businesses Slow to Adopt Emerging Technologies with VoIP as Most Adopted - 11/06/2020
Blue Ocean Moves to 100-Percent Remote Call Center Training - 11/02/2020
Blockchain Platform Facilitates Tourism Between Mainland China and Macao - 10/30/2020
Hundreds of Thousands of Calls to Missouri Unemployment Office Went Unanswered in April - 10/28/2020
Distributed Ledger Technology to Play Critical Role in U.S. Military Strategy - 10/22/2020
Expereo Acquires Managed Access Services Provider Globalinternet - 10/22/2020
New Call Center and Machine Learning Research Tool Designed to Improve Healthcare Outreach - 10/22/2020
Ripple Chair Warns US Crypto Asset Bias Will Hurt Global Finance Standing - 10/15/2020
India Discusses Using Blockchain to Enable Remote Voting - 10/14/2020
IBM to Spin Off $19 Billion Managed Infrastructure Services Unit, Focus on Hybrid Cloud - 10/14/2020
Research Shows AI and Customer Experience Go Hand in Hand - 10/08/2020
Taiwan's YouBike Sharing System Enhanced with Conversational AI Technology - 10/08/2020
Twitter CEO Declares Blockchain and Bitcoin Are the Future for the Social Media Platform - 10/05/2020
MSP Spinnaker Support to Provide Cloud Services to UK Public Sector - 10/01/2020
Less Than One Percent of Wisconsin Unemployment Calls Answered During Height of Pandemic - 10/01/2020
US Space Force Awards Blockchain Contract to Xage Security - 09/23/2020
Hawaii Opening New Call Center to Handle Unemployment Claims - 09/23/2020
The Challenges of Running a Successful VoC Program - 09/23/2020
New CDRThief Malware Targets VoIP Softswitches and Gateways - 09/18/2020
CSPi Vital UCaaS Solution Officially Approved for Cisco Cloud and Managed Services Program - 09/18/2020
Blockchain and AI Added to Proposed U.S. Consumer Safety Legislation - 09/17/2020
Nvidia to Acquire Arm and Create AI Supercomputer in $40 Billion Deal - 09/16/2020
USPS Blockchain Patent Could Enable Secure Mail-in Voting - 09/08/2020
Managed Services Set to Dominate Security Market over Next Six Months - 09/07/2020
Speech Analytics Technology Keeps Call Center Agents and Customers Engaged - 09/04/2020
Vidyard Expands Mobile Video Solution for Android and Microsoft Edge Users - 09/03/2020
New Phone Scam Has Callers Posing as COVID-19 Contact Tracers - 08/28/2020
PelicanCorp and Pass Word Team on Wyoming 811 Call Before You Dig Program - 08/27/2020
MCI Creates More Than 1,000 New At Home Call Center Positions - 08/25/2020
Zoom and Canvas Outages Impact Schools and Businesses as Classes Resume - 08/25/2020
Permanent Remote Workforce May Double After COVID-19 - 08/14/2020
New Remote Workforce Creating Massive Security Risks for Businesses - 08/14/2020
Oklahoma Call Center Devoted to Contact Tracing to Reduce Coronavirus Spread - 08/11/2020
India Re-skills Workforce for AI Age - 08/11/2020
New Voycy Powered By UDT Offering Helps Call Center Agents Support Distance Learning Users - 07/30/2020
Twilio Attack Highlights Vulnerabilities of Misconfigured AWS S3 Buckets - 07/29/2020
New NICE Offering Uses AI to Provide Real-Time Guidance for Customer Service Agents - 07/29/2020
The Call Center Comes Home as More Agents Work Remotely - 07/24/2020
The Hunger Games Summarized in 43-Second Zoom Call - 07/24/2020
Comcast Using AI, Machine Learning and Automation to Meet COVID-19 Internet Demands - 07/16/2020
MSP Hacks on the Rise According to US Secret Service Alert - 07/15/2020
Verizon Pilots Google Cloud's Contact Center AI Solution - 07/15/2020
TikTok on the Chopping Block in US as Chinese Tensions Increase - 07/08/2020
Unilever to Use Blockchain to Create a Deforestation-Free Supply Chain - 06/19/2020
EOS Platform in Decline as Competition Heats Up in Blockchain Space - 06/19/2020
Cybercriminals Target Cloud Apps as Cloud Migrations Accelerate - 06/18/2020
Global Applebee's Franchisee Chooses MSP for Major Network Upgrade - 06/18/2020
Managing the Customer Experience with UC Analytics from Microsoft Teams - 06/18/2020
Moscow to Use Blockchain for Critical Vote on Extending Putin Presidency - 06/18/2020
Rochester Area Call Center Sued for Back Rent During COVID-19 - 06/10/2020
Gemini Brings Mobile Capabilities to U.S. and Canadian Samsung Blockchain Wallet Users - 06/05/2020
Executive Order Could Transform Social Media During a Historically Volatile Time - 06/04/2020
Technology Key to a Successful Permanent Remote Workforce - 06/01/2020
Setting Work and Home Life Boundaries to Avoid Employee Burnout - 06/01/2020
Major U.S. Tech Companies to Allow Remote Work Beyond COVID-19 - 06/01/2020
Study Shows Robots Tied to Income Inequality in Certain U.S. Regions - 05/28/2020
European Companies Team on Blockchain COVID-19 Health Passport - 05/28/2020
Chinese AI Leader iFlytek Announces Key Partnership While Under Fire for Alleged Surveillance Role - 05/21/2020
NVIDIA Announces New AI System Geared Toward Data Center Supercomputing - 05/20/2020
Fujitsu and Accenture Join Hyperledger Greenhouse with Blockchain Interoperability Project - 05/19/2020
The Role of Blockchain in an Adaptive, Post COVID-19 Global Supply Chain - 05/15/2020
The Call Center's Role in Providing Positive Business Outcomes - 05/15/2020
Businesses Seeking Positive Outcomes Will Smart Source their MSP Selection - 05/14/2020
U.S. Senate Considering Blockchain Technology for Remote Voting - 05/08/2020
Remote Work Benefits for Customer Service Will Outlast COVID-19 - 05/08/2020
State Unemployment Departments Beef Up Call Centers and Tech Amidst COVID-19 - 05/08/2020
COVID-19 Fueling Major Virtual PBX Market Growth - 05/01/2020
Poison Control Call Centers Experience High Call Volume After Trump's Disinfectant Comments - 05/01/2020
Blockchain Being Used Globally in Fight Against COVID-19 - 05/01/2020
Cisco Global Contact Center Survey Reveals Major Cloud and AI Adoption - 05/01/2020
Blockchain to Play Pivotal Role in China's Data and Economic Infrastructure - 04/23/2020
Communications Infrastructure Industry Growing Thanks to New Investments - 04/17/2020
Valuable Call Center Tools Available to Support Remote Work and Scheduling During COVID-19 - 04/17/2020
AFNI Call Center Under Fire for Allegedly Packing Trainees in Elbow-to-Elbow Amidst COVID-19 - 04/16/2020
Global Health Organizations Using Conversational AI to Aid COVID-19 Response - 04/16/2020
Broadway Websites Using AI to Deal with Influx of Customer Service Requests - 04/09/2020
Remote Agents Key to Bank Call Center Success During Coronavirus - 04/09/2020
Blockchain Solutions Among Most Popular Technologies to be Adopted in 2020 - 04/09/2020
Call Center Agents on the Front Lines in Coronavirus War - 04/02/2020
The Vital Role of Blockchain in Dutch Fight Against Coronavirus - 04/02/2020
US Call Center Workers in Crowded Buildings Terrified of COVID-19 Spread - 03/31/2020
Use of UC Solutions Surges as People Socialize Virtually - 03/26/2020
New Serenova Program Helps Call Centers Quickly Support Remote Agents - 03/26/2020
State Unemployment Call Centers Overwhelmed Due to Coronavirus - 03/24/2020
AI and Automation for Workforce Management in the Contact Center - 03/20/2020
The Role of AI and Blockchain in Combating the Coronavirus - 03/20/2020
Video Conferencing 101: A Guide to 20 Free Solutions - 03/19/2020
Only Some Governments and Agencies Ready to Move to Remote Work - 03/18/2020
Remote Work a Dream Come True for Most Employees - 03/17/2020
Federal Employee Remote Work Guidance is Confusing and Inconsistent - 03/16/2020
Call Center Scheduling Programs Can Ease the Burden for Managers - 03/13/2020
AI in Healthcare: Who's to Blame When Things Go Wrong - 03/13/2020
How to Work Remotely During the Global Coronavirus Pandemic - 03/13/2020
Toronto AI Company Identified Coronavirus Before it Became a Pandemic - 03/12/2020
Google and T-Systems Partner on Managed Services and Cloud Competence Center - 03/11/2020
Call Center Messaging Technologies Vital During Coronavirus Crisis - 03/05/2020
Call Center Messaging Technologies Vital During Coronavirus Crisis - 03/05/2020
Call Center Managers Embracing AI and Automation - 03/05/2020
How to Choose the Best MSP Partner Possible - 03/05/2020
MSP Cybersecurity Company Sophos Bought Out for $3.9 Billion - 03/05/2020
The Vatican Teams with Microsoft and IBM to Call for AI Ethics - 03/04/2020
Five9 to Acquire Workforce Optimization Company Virtual Observer - 03/02/2020
Sprint Files Massive VoIP Lawsuit While Poised for T-Mobile Merger - 02/28/2020
Patton Releases SmartNode Series of VoIP Gateways - 02/28/2020
Several States Enacting Call Center Relocation Laws and Fines - 02/25/2020
Contact Center AI Startup Cresta Launches with Workforce Management Solution - 02/25/2020
Gordon Flesch to Acquire ITP and Create Large Midwest MSP - 02/24/2020
Florida's Manatee County Adopts NG911 Bundle from RapidDeploy - 02/24/2020
Telinta Adds New Brandable Features to Switching & Billing Apps at ITEXPO - 02/21/2020
MDR Provider for MSPs Huntress Tracks Down $18 Million Funding Round - 02/21/2020
Tips for Fostering an Inclusive, Engaging Call Center Culture - 01/24/2020
The Importance of Social Media for Hiring Talented, Engaged Agents - 01/23/2020
AI Tools Being Used to Create a More Empathetic Call Center - 01/22/2020
AI's Important Role in Customer Service Workflows - 01/17/2020
The Evolving Role of Chatbots in the Customer Service Realm - 01/17/2020
The Value of Long-Term Forecasting & Scheduling in the Call Center - 01/16/2020
UPenn Chooses Vonage to Unite Campus Communications - 01/15/2020
Seattle Work Scheduling Law Offers Model for the Call Center - 01/10/2020
Nashville 911 Issues Highlight Global Call Center Problems - 01/10/2020
New Illinois Law Could Serve as Benchmark for AI Use in Hiring - 01/08/2020
Migrating Communications to the Cloud with Minimal Disruption - 01/03/2020
AI's Critical Role in Public Safety and Emergency Services - 01/03/2020
Achieving Balance in the Call Center Management Juggling Act - 01/03/2020
Twilio Performance May Indicate Cloud Communications Growth in 2020 - 01/03/2020
Synoptek Becomes Latest MSP Victim of Ransomware Attack - 01/02/2020
Dutch Government Proposes Act to Prevent Hostile Takeover of Telecom and Internet Companies - 01/02/2020
Superior Customer Service Needs to Be the Norm, Not the Exception - 01/02/2020
AI Versus Human Thought: Which Will Prevail? - 12/27/2019
How AI is Improving CX and Customer Engagement - 12/27/2019
Fuze and Snap Recordings Partner on Personalized Customer Experiences - 12/27/2019
AMD Announces Transformative Partnership with Blockchain Gaming Alliance - 12/27/2019
Alibaba Wins Blockchain Patents and Solidifies Fintech Partnerships - 12/27/2019
Holiday Tips for the Busy Call Center - 12/20/2019
AI Vital for Omnichannel Customer Engagement - 12/20/2019
Cisco Shapes the Future Network with Silicon One Chip and Router Line - 12/20/2019
AI's Steady Takeover of the Hiring Process - 12/18/2019
Elizabeth Warren's Fair Workweek Plan Would Address Erratic Scheduling - 12/11/2019
CyrusOne MSP Customers Victims of Ransomware Attack - 12/11/2019
MSPs Need to Get Ahead of Ransomware Attacks - 12/06/2019
Google's Contact Center AI Could Transform Customer Service - 12/06/2019
HoloLens 2 Mixed Reality Project Aims to Improve Call Center Scheduling & Performance - 12/06/2019