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Threats From Inside and Out: Best Practices For Information Security
Alcatel-Lucent, in partnership with Nemertes Research and HP hosted a webinar that discussed the latest techniques for using data productively without reducing its value by locking it away. This Podcast provides a snapshot of the key takeaways.
Customer and Private Data Protection Strategies: the Application Security Benchmark
Organizations have leveraged information technology solutions for decades to improve efficiency, better service their customers, and work more closely with partners. The net result is that the core of any company’s technology and business strategy lies in critical business. Few companies don’t yet have CRM systems to track key customer details and ERP and financial systems that hold critical forecasts and financial results. Many companies have literally hundred, if not thousands, of systems supporting their business.
Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform
Using the Interaction Center Platform event processing technology and Platform-based Interactive Intelligence products designed for Internet Protocol (IP) telephony and the Session Initiation Protocol (SIP), organizations can leverage their existing infrastructure to effectively deploy voice over IP (VoIP) solutions. This paper outlines various infrastructure/network considerations for deploying VoIP solutions via the Interaction Center Platform.








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