Aspect Lands Strategic Partnership Agreement with Intech

Aspect (News - Alert), a provider of unified communications (UC) and contact center software/services, announced that it has signed a strategic partnership agreement with Integration Technologies (Intech), an information technology consulting and integration firm.

 

According to the agreement, Intech will be distributing and deploying Aspect’ UC solutions that will facilitate enterprises and contact centers throughout Puerto Rico, the Caribbean, and Central America regions to achieve strategic business objectives.

 

Under the terms of the agreement, Intech will be working closely with Aspect with an aim to deploy ‘Microsoft (News - Alert) Office Communicator’ and ‘Aspect Unified IP’ - in enterprises across the CALA (Caribbean and Latin America) region.

  

Aspect Unified IP is a unified contact center solution. Some of its key features include: virtualization of contact center; customer’s choice of communication either in voice, email or chat; customer relationship management (CRM) and back office applications; and capability to deploy single site, multi-site, or multi-tenant applications. It primarily facilitates users with dynamic business rules across the enterprise and enables them to quickly unlock additional contact center features.

 

Intech is also a Microsoft Gold Certified partner. Microsoft Office Communicator 2007 is a UC client that helps enterprises to be more productive. The software tool helps users to communicate with others in different locations or time zones by utilizing a range of different communication options, such as instant messaging (IM), voice, and video. It can integrate with MS office, OneNote, Groove, and SharePoint Server, thereby providing information workers with different ways to communicate with each other.

 

“Companies in our region are really looking at the value that a unified approach can bring to the contact center, and when coupled with a strong unified communications strategy, our customers will be able to streamline communications processes and see significant benefits in productivity and customer satisfaction,” said  Henry Gordillo, president of Intech, in a statement. “Together with Aspect, we are seeing significant opportunities to deliver advanced unified communications and contact center technologies to help our customers grow and improve their businesses.”

 

Paul Bullett, vice president of Aspect’s Caribbean and Latin American division, added: "With its expertise in the contact center and Microsoft OCS, Intech will be a key player in support of the Aspect strategy to help enterprises fully realize the benefits of their unified communications strategies to enhance knowledge worker and agent productivity."

 

Bullett continued: "Intech is a very important partner for Aspect as we begin to deploy more unified communications software and services in the region. Intech brings an understanding of UC strategies, OCS implementations and enterprise solutions that will enable businesses to really maximize the results they see as they roll out their unified communications initiatives. By establishing strategic relationships with companies like Intech, Aspect continues to educate the market in Puerto Rico, the Caribbean and Central America on ways to optimize productivity and improve their business processes."

 

Aspect also announced that it will be releasing a new version of its .NET (News - Alert)-based Aspect Unified IP product, later this year. This .NET-based product will be able to deliver interoperability with Microsoft Office Communications Server (OCS) 2007 that incorporates a powerful ask-an-expert capability using the instant messaging (IM) and presence technology. This product will allow contact center agents to find and consult with experts anywhere in a company to resolve customer inquiries in a single interaction.