Embratel has selected Nortel to upgrade its fixed wireless network for delivering high quality voice service to its subscribers.

The expansion of CDMA2000 1X network will increase network capacity and coverage enabling Embratel to accommodate more voice subscribers. The company can also provide superior voice quality for Livre, its wireless local loop service.

Nortel (News - Alert) will replace Embratel’s existing Livre network in São Paulo. Following the deployment Nortel will be Embratel’s principal wireless infrastructure provider in Brazil for Livre.

José Formoso, chief executive officer, Embratel said in a press release that his company is striving to provide high quality, competitive fixed line telephony at accessible cost.

“Nortel’s wireless technology will help us maximize existing spectrum and hardware resources to accommodate subscriber growth and reduce operational expenditures,” he said.

“Nortel’s CDMA solutions provide quality, capacity, coverage and performance, enabling operators like Embratel` to increase their advanced services offerings and bring more efficient and higher speed mobile services to subscribers,” added Pablo Vazquez, president, Nortel Mexico.

Brasil Center, an Embratel Group company, has also announced the expansion of the capabilities of its contact center services for customers in Rio de Janeiro with Nortel call center solutions.

Nortel will upgrade the software and hardware to support the company’s plans to grow its customer base and provide quality customer service.

Additionally, the call center will have the flexibility to expand its capabilities quickly. This would enable Brasil Center to meet increasing customer demand without major investments in additional network upgrades.

For more information, visit Nortel or Embratel.

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Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.