April 12, 2010
Sennheiser's CC 550 IP Headset: For When HD Voice Arrives in the Contact CenterBy Patrick Barnard, Senior Web Editor, TMCnet Organizations that place a strong emphasis on the customer experience will likely want to consider leveraging wideband or high definition voice in their contact centers, as it becomes available, for the purpose of improving agent-customer interactions.
Although it is an emerging technology that is far from ubiquitous (plus it is more expensive to implement and maintain as a service, compared to traditional VoIP), high definition or HD voice appears ready for widespread adoption. Many service providers are now offering it and some organizations are already making regular use of it. In order to implement HD voice properly, every piece of equipment, every end point on the contact center network must be IP- and wideband codec-enabled - including agents' contact center headsets. Obviously there is not much point in implementing HD voice if you are not going to provide your agents with headsets that are capable of properly reproducing the high definition audio signals it delivers.
Sennheiser's CC 550 IP contact center headset -- the IP version of its top-of-the-line CC 500 contact center headset -- improves overall call quality when connected to an HD voice network. Compared with traditional narrowband headsets, wideband technology offers a more natural and warm sound, and captures more speech details at high and low frequencies. The CC 550 IP delivers natural high-definition sound for superior voice clarity, accented speaker recognition and reduced echo. The benefits are increased productivity and reduced fatigue for contact center agents. The CC 550 IP also includes Sennheiser's patended ActiveGard technology that protects against acoustic shock and sudden sound surges. To learn more about this high-end- HD voice-enabled contact center headset, click here.
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