Loquendo Speech Technologies Interoperable with Genesys Voice Platform 8.1

Loquendo (News - Alert), global speech technology provider, announced that the Loquendo MRCP Server -- in its Loquendo Speech Suite 7.0 version, which incorporates Loquendo ASR 7.8 and Loquendo TTS 7.8 -- is interoperable with the Genesys (News - Alert) voice platform 8.1.

Genesys voice platform version 8 is the latest release of Genesys’ software platform for IVR. Loquendo technologies have, for several years now, offered interoperability with previous versions of GVP.

 

GVP 8 leverages voice in customer service by tightly integrating key technologies such as SIP and Web integration, as well as providing a single development environment for contact centers that use the Genesys customer interaction management platform.

 

Including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, GVP 8 virtually supports all major open, speech-related standards and critical applications. It is virtually compatible with any major third-party hardware and software, and can connect to more VoIP environments.

Genesys voice platform is a software only, standards-based voice portal that enables businesses to provide customer interactions 24x7. GVP moves self-service beyond traditional IVR, incorporating speech recognition technology to enable the rapid and effective resolution of customer queries.

Loquendo MRCP server is a backward-compatible evolution of Loquendo speech suite. Loquendo MRCP server and Loquendo speech suite are server solutions for adding speech interaction to large-scale telephony applications. They enable enterprises to interact with customers via a speech interface.

Loquendo MRCP server and Loquendo speech suite support all major standards and employ a client-server architecture, enabling the trouble-free integration of Loquendo speech technologies with less technological fuss. Loquendo ASR is multilingual, speaker-independent speech recognition which recognizes large-scale vocabulary continuous speech, even in mixed and noisy environments. Loquendo TTS is . natural-sounding, highly expressive speech synthesis with a better emotional range. It completes with a voice/language portfolio.

Loquendo MRCP server 7.1 and Speech Suite 7.0 are available in both 32-bit and 64-bit version. They can be used in the following operating systems: (a) Windows XP Professional, Windows Server 2003 & 2008, (b) Red Hat (News - Alert) Linux Enterprise Edition 3, 4 and 5, (c) Linux CentOS 5, (d) SuSE 10 SP2.