MCS' New Around the Clock Call Center Service Specializes in Emergency Response Situations

Mortgage Contracting Services, or “MCS,” a nationwide property preservation and inspection services provider for the financial services industry, has started a new around the clock call center service that specializes in emergency response for tenant occupied properties and also to reduce the risk and cost associated with it.

 

The domestically operated call center will enable clients to meet the required timeline and to perform emergency work orders and service requests at any hour using. With inbound and outbound capabilities, this call center is completely customizable to meet each client’s needs, scalable to manage any volume of work ranging from very few to several hundred calls nationwide. It also helps the clients in prioritizing their emergency by providing adequate guide lines. It can provide all the services that the company offers during regular business hours.

 

MCS is a national property preservation and inspection company. They provide mortgage field services including property inspections, property preservation, REO asset management, valuation services and more. The company has stated that their success is the result of their continuous focus on building long-term relationships with mortgage servicers based upon trust and integrity. 

 

Caroline Reaves, Mortgage Contracting Services CEO has said that with the passage of the Protecting Tenants at Foreclosure Act last spring, servicers are now facing the added responsibility of 24-hour maintenance availability, extending their proven services to provide them with around-the-clock emergency coverage for tenant occupied properties enables them to fulfill that role, all without bearing the cost of hiring and training additional vendors. MCS’ approach can better filter real emergency situations early in the process, therefore improving clients’ efficiencies and lowering expenses.