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Laura Stotler Info

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TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

Live Chat Packs a Massive Bang for Your Buck in Customer Support Realm - 02/27/2015
VoIP is Becoming Entrenched in Business Culture as Part of Larger UC Solutions - 02/26/2015
Forrester Metrics Show Improving the Customer Experience Yields Results - 02/26/2015
Glowpoint's New Hybrid Videoconferencing Service Automates Virtual Meetings - 02/26/2015
EarthLink Tackles Corporate Network Security with New Managed Security Monitoring Service - 02/26/2015
Sonus Offers MNOs DSC and SBC Control in One Platform with New Solution - 02/26/2015
Werkspot Deploys Yellowfin Analytics Platform to Derive BI from Home Services Portal - 02/25/2015
Unified Communications and the Cloud Go Hand in Hand - 02/25/2015
The State of Cloud Infrastructure is Still Very Much in Flux - 02/25/2015
Cloud Migration of Mobile VAS Offers Major Revenue Opportunities Across the Board - 02/25/2015
Geotab Gleans Intelligence from Fleet Management Data - 02/24/2015
Cradlepoint's Parallel Networking Solutions Offer Security and Flexibility for the Distributed Enterprise - 02/24/2015
Clear2there Simplifies M2M and Automation Development by Partnering with Service Providers - 02/24/2015
Voxbone Platform Enables WebRTC Services Using Global Private IP Backbone - 02/24/2015
MegaPath Sells Off Managed Services Business to Cloud Networking Provider GTT - 02/23/2015
Apple May Need to Improve Customer Service to Compete with Microsoft - 02/20/2015
Your VoIP Phone System is Only as Good as Your Service Provider - 02/20/2015
Qosmos Classifier Enables Intelligent and Dynamic Service Chaining for SDN Environments - 02/19/2015
Canada's Above Security Acquires Seccuris to Create Pure-Play Global MSSP - 02/19/2015
NetGen's Compact Wireless PBXs Offer Major Functionality at a Low Price Point - 02/18/2015
Mobotix Decentralizes Security and CCTV with Intelligent IP Cameras - 02/18/2015
Developers Need Support and the Proper Tools to Make the Internet of Tomorrow a Reality - 02/18/2015
The Government Represents an Untapped Opportunity for Communication Solutions Providers - 02/17/2015
IoT and M2M Creating Shift in Billing and Rating for Usage-Based Communication Services - 02/17/2015
Take Time and Assess Requirements Before Choosing a B2B Customer Support Solution - 02/13/2015
Chat is a Valuable and Easily Measured Asset for Workforce Optimization - 02/13/2015
Lean Quality Assurance Practices Mesh Well with Data Management, Analytics - 02/13/2015
Austin Cake Ball Improves Customer Service, Productivity with Virtual PBX - 02/13/2015
Altura Rolls Out New Cloud-Based Managed Monitoring for UC Systems - 02/12/2015
Mitel Expands MiCloud Offerings to Help Service Providers Better Deliver Cloud Communications - 02/12/2015
The Industrial IoT Presents Massive Opportunities Along with Security Risks - 02/10/2015
SimpleSignal Simplifies Cloud-Based Business Communications Across All Platforms - 02/10/2015
Firewall Monitoring Solutions Critical for Maintaining Security and Compliance - 02/10/2015
Bullseye Telecom's Cloud-Based Solutions Take the Headache out of Telephony for Mid-Market Customers - 02/10/2015
B+B Smartworx Connects Network Edge Intelligence to the Industrial IoT - 02/10/2015
New Hadoop Initiative Highlights Importance of Integrating Data Governance, Management - 02/05/2015
Caribbean IXP Brings Carrier Choice to Region with New Carrier-Neutral Telecom Hotel - 02/05/2015
The Cloud: A Logical Fit for VoIP Solutions - 02/05/2015
MobileIron Announces Content Security Service to Protect Personal Cloud Storage - 02/04/2015
The Cloud is Becoming Pervasive in Help Desk and ITSM Markets - 02/03/2015
InterCloud and Tech Data Team on Managed Virtual Desktop Offering - 02/02/2015
Detection-Based Security Fails at Preventing Web Browser Malware According to Ponemon Institute - 02/02/2015
Zynstra Brings Cloud Managed Server Appliances to North America with CloudMSP Partnership - 02/02/2015
Collaboration is Key to Providing Quick, Efficient Customer Support - 01/30/2015
Overture Announces Ensemble Service Intelligence Solution for NFV Environments - 01/30/2015
Masergy UCaaS SIP Trunking Services Certified with Microsoft Lync - 01/30/2015
Contact Center Solutions Important for Measuring the Customer Experience - 01/30/2015
There's More Than Meets the Eye When it Comes to Effective Sales - 01/29/2015
Customer Support Software Facilitates Employee Engagement for Business Success - 01/27/2015
3rd Party Cloud Call Monitoring Comes to South Africa - 01/27/2015
UCaaS Gaining Traction Thanks to WebRTC and the Cloud - 01/27/2015
Olea Announces Redesigned Fog Computing Wireless Gateways, Management - 01/26/2015
The Much Hyped IoT Could Generate $6.2 Trillion Globally by 2025 - 01/26/2015
Software Analysis and Measurement is a Critical but Often Overlooked Component of Development - 01/26/2015
UCaaS Growth in 2014 Set to Fuel Major Adoption and Advances in 2015 - 01/23/2015
Discovia to Work with Top Law Firm on Managed eDiscovery and Related Services - 01/23/2015
Virtual Desktops Can Be Helpful for 'Herding' End Users and a Growing Number of Devices - 01/23/2015
Data Analytics Key to Proper HR Investment and Workforce Optimization - 01/22/2015
Working Remotely Can Benefit Employers as Well as Employees - 01/22/2015
Korvac Holdings Embraces UC by Migrating to Office 365 - 01/21/2015
Aldridge Acquires MSP TWIST Solutions to Expand Cloud Services and Operations - 01/21/2015
Securing All Aspects of Real-time Communications is Key to Success - 01/16/2015
An Informal Contact Center Offers Massive Benefits at an Affordable Price Point - 01/15/2015
Zappix Visual IVR Takes the Headache Out of Customer Service - 01/09/2015
ThinkingPhones Expands Business Phone Functionality through UCaaS - 01/09/2015
Telarus Rounds Out Stellar Year with Two Key Appointments - 01/09/2015
IoT Applications and Services Laying the Foundation for a Trillion-Dollar Market - 01/09/2015
Taoglas Sets Itself Apart with High-Quality Antennas for M2M Applications - 01/07/2015
Pegasystems' Unified Platform Brings Together Front and Back-End Customer Experience Processes - 01/07/2015
The Comforts of Home Also Apply to Customer Service - 01/07/2015
Microsoft CAL Licensing Has Evolved Thanks to Cloud and BYOD - 01/07/2015
The Hybrid Cloud is Essential for IoT Growth in 2015 - 12/30/2014
India's Airtel Backs Off Plan to Charge for VoIP Services - 12/30/2014
Specialized Businesses Can Use Communications Technologies to Reach Customers - 12/30/2014
Unify Square Discusses the Benefits and Challenges of Lync/Skype for Business Migration - 12/29/2014
Gartner Survey: IT Execs Have Different Motivators for Cloud Adoption - 12/29/2014
Telarus, ACC Business Hit $1 Million per Month Billing Milestone - 12/24/2014
Unified Office's SDN-Based Cloud Architecture Helps SMBs Operate Efficiently - 12/23/2014
Accuris Networks Platform Lets Mobile Subscribers Use Wi-Fi to Connect - 12/23/2014
NACR Announces New Communications Management Services - 12/23/2014
Legislation Would Impose Higher Surcharges on VoIP, Wireless Calling - 12/23/2014
Zappix Visual IVR Solution Offers Easy Path to Higher Customer Satisfaction - 12/22/2014
Comverse Discusses the Digital Lifestyle Revolution and How it Will Impact Service Providers - 12/22/2014
Master Agent Sandler Partners Joins Digium Cloud Agent Program - 12/22/2014
Confidence in Lync/Skype for Business Set to Grow in 2015 - 12/22/2014
Contests Can Be a Valuable Tool for Motivating Sales Teams - 12/22/2014
Voice Biometric Technologies Rising to Combat Financial Fraud - 12/19/2014
Understanding Cloud Data Vulnerabilities is the Best Way to Combat Them - 12/18/2014
Cloud Challenges: Telecom Master Agents, IT Solution Providers Need To Work Together - 12/18/2014
The Cloud Gives Back to Businesses During the Hectic Holiday Season - 12/17/2014
2015 Set to Be a Standout Year for Enterprise Cloud Adoption - 12/16/2014
Orange Deploys Managed Video Conferencing with Lync Online for Hilti Group - 12/15/2014
IDC Predicts Hyperscale and Third-Party Management will Dominate Data Center Market - 12/15/2014
Hyperscale Datacenters are Transforming the Storage System Market - 12/11/2014
Cloud IaaS and DaaS Adoption Create Challenges and Opportunities for MSPs - 12/11/2014
VoIP and Mobile Telephony Overtaking Fixed Landlines in the UK - 12/10/2014
Increased Enterprise VoIP Adoption Prompts Executives to Take a Closer Look at Security - 12/10/2014
Red Hat and Huawei Team on OpenStack NFV Solutions for CSPs - 12/08/2014
How to Avoid a Costly Oracle Audit - 12/08/2014
New Avanade Study Shows Hybrid Cloud Has Massive Potential - 12/05/2014
Legacy Phone Systems May Be Holding Back Your Small Business - 12/05/2014
India Offers Massive Opportunity for VoIP and Messaging App Viber - 12/05/2014
Lead Generation and Major B2B Events Don't Always Go Hand in Hand - 12/04/2014
Careful Research Required in Selecting the Right CRM Solution - 12/04/2014
Satisfaction Ratings at Record Low - Customer Service Software Can Help - 12/04/2014
New Kaseya MSP Survey Shows Market is Healthy and Growing - 12/02/2014
Euskaltel and ZTE Sign VoIP and Telecom Managed Services Contract - 12/02/2014
SageNet Achieves Fortinet MSSP Platinum Status for Network Security - 12/02/2014
ZYCOO VoIP Appliances Interoperable with FreePBX - 11/26/2014
Yealink and DVCOM Focus on Expanding Partnerships and Reach - 11/26/2014
New App Hub is a One Stop Shop for Customer Service Apps - 11/25/2014
Buffalo Snowstorm Underscores the Resilience of VoIP - 11/24/2014
Companies Have Good Reasons to Fear Data Migration - 11/21/2014
Verizon Take Multi-Cloud Vision a Step Further with Cloud Marketplace - 11/21/2014
Canon Ranks in Top 10 Percent of Companies for Customer Service - 11/20/2014
IBM and Altera Develop FPGA POWER8 Platform for Cloud and Data Analytics Applications - 11/20/2014
Cloud App Deployment Skyrocketing Due to Spreading Knowledge - 11/20/2014
Power Protection: Sometimes a Matter of Life and Death - 11/19/2014
The Cloud Processing Wars Are On as AWS Ups the Ante - 11/19/2014
Survey: Small Businesses Steadily Making the Switch to VoIP - 11/18/2014
New Security Survey Finds Differing Confidence Levels Surrounding Basic Controls - 11/14/2014
Virgin Wines Announces Managed Services Deal with NaviSite Europe - 11/14/2014
Cloud-based Communication Solutions Offer Major Benefits to Business - 11/14/2014
Microsoft Targets Holiday Mall Crowds with New Work & Play Subscription Bundle - 11/13/2014
MSPs Offer Personalized One-Stop Service Shopping - 11/13/2014
Persistent Data Validation Tools are a Key Component in Information Governance - 11/13/2014
Passive Info Governance Offers a Proactive Strategy for Data Management - 11/12/2014
Master Agent Telecom Brokers Partners with OnSIP on Hosted PBX and Related Services - 11/12/2014
SYNNEX to Distribute SolidFire Infrastructure Designs to Simplify Cloud Application Deployment - 11/12/2014
Edge Computing Services are Important Part of Fog Architecture - 11/11/2014
South Africa's Centracom Buys Softswitch to Better Serve Customers - 11/07/2014
Battery World Migrates to Cloud for Improved Customer Service Software - 11/07/2014
Presidio Launches First EMC-Validated Solution Center Supporting Hybrid Cloud Management - 11/06/2014
Siaras OpenStack Platform Federates Every Cloud Flavor for KVH Customers - 11/06/2014
Carpathia and T5 Data Centers Partner on Managed Cloud, Hosting and Compliance Services - 11/06/2014
Mobile VoIP Steadily Overtaking Traditional Phone Service in the Business World - 11/06/2014
Stock Exchange Outage Leads to Questions about Backup, Recovery - 11/06/2014
The Migration Path to the Cloud Requires Significant Effort for Many Companies, Including Contact Centers - 11/05/2014
Master Agent EarthBend Partners with Crexendo on Cloud Communications - 11/04/2014
Spending on Public Cloud Services to Hit $127 Billion by 2018 - 11/03/2014
Pexip Updates Infinity 7 Platform with Support for Microsoft Lync and WebRTC - 10/30/2014
NetApp Acquires Riverbed's SteelStore Backup Line, Launches Massive Cloud Initiative and Partnerships - 10/28/2014
Wheelings & Dealings: BigPanda Launches SaaS IT Incident Management Platform in Tandem with $7 Million Funding Round - 10/28/2014
Not All Colocation Services Are Created Equal - 10/27/2014
Consumer Demands are Driving Technology Changes in the Healthcare Industry - 10/27/2014
Oxford University Overhauling Communications Infrastructure Using Unify Managed Services - 10/24/2014
Orthodontic Practice Migrates to the Cloud Through MSP Venyu - 10/24/2014
IAM Solutions Should Seamlessly Secure Legacy Infrastructure Along with Cloud Resources - 10/24/2014
New Microsoft Lync Usage Tool Provides Valuable Insights - 10/24/2014
AVG and Centrify Partner on Cloud-Based IDaaS Offering for MSPs - 10/23/2014
MSPs Need to Step Up IoT Service Offerings to Meet SMB Demand - 10/22/2014
Hosted Phone Systems Offer More than Just Cost Savings for SMBs - 10/22/2014
Keeping Up-to-Date Offers Competitive Advantages for Virtual PBX Providers - 10/22/2014
Wheelings & Dealings: Mirantis Receives Record $100M in Series B Funding - 10/21/2014
Microsoft Makes Hybrid Azure Play with New 'Cloud in a Box' - 10/21/2014
Managed Service Provider Week in Review: Hughes, Green Cloud, iland - 10/18/2014
Cisco ISE 1.3 Handles Network Access and Authentication Challenges - 10/15/2014
SanDisk Targets CIOs and the Enterprise with SSD Solutions and STAR Program for Migration - 10/14/2014
SanDisk Targets Consumers and the Enterprise with SSD Solutions and STAR Program for Migration - 10/13/2014
Managed Service Provider Week in Review: Working with the Cloud - 10/11/2014
XCOMGLOBAL Offers Affordable Wi-Fi Hotspots Throughout the World - 10/10/2014
JumpCloud Offers Cloud-Based Directory-as-a-Service - 10/10/2014
TeleACK Expands Services with New Click to Video Feature - 10/09/2014
Advent One Deploys Managed Cloud Environment with Brocade Platform at Core - 10/08/2014
High Availability and Disaster Recovery Possible in the Cloud, If Implemented Properly - 10/07/2014
ViaWest Launches KINECTed PCI Complaint Cloud to Combat Credit Card Fraud - 10/07/2014
Italian Army Commissions Italtel and Cisco for Cloud Migration - 10/07/2014
Adobe Announces Latest Version of Creative Cloud Suite with Mobility Features and New Apps - 10/06/2014
Veeam Announces New Cloud Connect Partners and Release of Cloud Backup for MSPs - 10/06/2014
Managed Service Provider Week in Review: Cloud Partnerships Galore - 10/04/2014
Rackspace Expands Cloud Reach to MSPs through Arrow Distribution Partnership - 10/02/2014
AT&T Provides Direct Link to AWS Using NetBond Secure Service - 10/02/2014
CloudLink, EMC Partner on DRaaS Offering for Service Providers - 10/02/2014
Microsoft's Windows 10 OS Debut Takes Back Seat as the Company Focuses on the Cloud and Mobility - 10/01/2014
More Contact Centers Embracing the Cloud for its Huge Benefits and Savings - 10/01/2014
Alianza, WinCable Partner on Cloud-based VoIP Back-Office Solution - 10/01/2014
Cisco Adds Cloud VPN and Security Services to Evolved Services Platform for Service Provider - 09/30/2014
Cisco Intercloud Explodes with 30 New Partners and $1B Earmarked to Expand Cloud Channel - 09/30/2014
Managed Service Provider Week in Review: Buyouts & Partnering with AWS - 09/27/2014
Teliax IVY SIP Trunk and Hosted PBX Platform Lets Resellers and Integrators Set Pricing - 09/25/2014
Xorcom Bridges the Gap Between Legacy Videoconferencing and Remote, BYOD Users - 09/25/2014
Verizon Offers Direct Connectivity to AWS through Secure Cloud Interconnect Service - 09/25/2014
Data Backup Should Be a Primary Consideration When Choosing a VoIP Provider - 09/25/2014
APIs Offer a Smooth Migration Path to the Cloud for Contact Centers - 09/25/2014
BPO Specialist iQor Hiring New Agents for Growing Call Center - 09/25/2014
VoIP and Softswitches Power the Next Generation of Calling Cards - 09/24/2014
VoIP Enables Mobility, Flexibility and Cost Savings for Today's BYOD Corporate Culture - 09/24/2014
KnoahSoft Harmony Cloud Offers Workforce Optimization (WFO) for Contact Centers - 09/24/2014
AireSpring Offers Variety of Managed Cloud Services Using MPLS Mesh Network - 09/24/2014
IDC Frontier Deploys Radware DefensePro to Protect New Cloud-Based Network Service - 09/23/2014
Wind River's Intelligent Platforms and Operating Systems Support Internet of Things - 09/23/2014
IndependenceIT Integrates Cloud Workspace Suite with AWS - 09/23/2014
Wheelings & Dealings: Cloud-Based Authentication Services Provider Duo Security Scores $12 Million Funding Round - 09/22/2014
vXchnge Uses a Software-Defined Localized Approach to Delivering Colocation Services - 09/22/2014
Texas MSP Aldridge Broadens Reach with Acquisition of Austin's Tydan IT - 09/22/2014
Managed Service Provider Week in Review: Cloudyn, Exorprise, dock10 - 09/20/2014
It's Come to This: Sanctions on Export of Certain Dual Use Parts to Russia - 09/19/2014
Cloud-based Contact Center Services Offer Unique Opportunities for Vendors - 09/18/2014
Yealink and BroadSoft Team Up on Integrated UCaaS Offering - 09/18/2014
A Virtual PBX Can Offer Competitive Advantages to Small Businesses Swimming in the Big Pool - 09/18/2014

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