Laura Stotler Info

TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

Grandstream Launches New Wi-Fi Access Point with Support for 2.4G and 5G - 06/22/2022
BT Wholesale Announces External Calling Solution through Microsoft Teams - 06/07/2022
Scale Computing Brings Fleet Management to the Edge - 06/06/2022
Theta Lake Expands Security and Compliance Integration with RingCentral - 06/06/2022
AI-Driven Customer Data Platforms Essential in Retail and Ecommerce - 06/02/2022
Sprinklr Customer Experience Management Platform Available in Google Cloud - 06/02/2022
Customer Value Management Becoming Key Differentiator for Enterprises - 05/31/2022
Transatel Announces 5G IoT Platform for Industrial, Automotive and IT Markets - 05/27/2022
New Guide Offers Advice for Implementing Off-the-Shelf AI Solutions - 05/27/2022
Global Cybersecurity Authorities Issue Guidelines for MSPs and Customers - 05/27/2022
Blockchain-based Gaming Company Metatheory Receives Series A Funding - 05/26/2022
Communications Risk Management Firm Smarsh to Acquire TeleMessage - 05/23/2022
Microsoft Announces Microsoft Security Experts Managed Cybersecurity Services - 05/23/2022
IBM Software Will Be Available on AWS as SaaS - 05/23/2022
Security Leaders Struggle to Communicate Risks and Needs - 05/20/2022
Jabra Announces Secure and Versatile Engage 55 Headset - 05/19/2022
SOC Prime Launches Search Engine for Threat Hunting and Detection - 05/19/2022
Organizations Spent More Than $55 Billion on Cloud Infrastructure Services in Q1 - 05/06/2022
Comodo Solutions Receive High Marks on Endpoint Protection and Security - 05/05/2022
NTT Announces Comprehensive IoT Services for Sustainability Solution - 05/05/2022
Proposed Bill Would Protect Customer Metadata Stored in the Cloud - 04/29/2022
The Frenzy Over Elon Musk's $44 Billion Twitter Buyout - 04/29/2022
Vodafone Portugal Using MAVcore solution for 5G Converged Packet Core - 04/27/2022
Startup keepwith Launches Networking App that Uses AI and NLP - 04/26/2022
Metashift Solution Offers Immersive Customer Service within Metaverse - 04/11/2022
Chat Becoming Powerful Tool Driving CX, Business Revenue and Growth - 04/11/2022
Brands Can Make Up for Shipping Delays through Positive CX - 04/08/2022
Ronin Network $625 Million Hack Highlights Blockchain Security Weaknesses - 04/07/2022
Equideum and Nokia Partner on Blockchain Marketplace Where Patients Sell Data for Research - 04/06/2022
Disrupt-X Announces Smart IoT Gas Metering Solution through Intel Ignite Shield - 04/04/2022
Disney Customers Complain About Long Waits for Customer Service - 04/04/2022
Chinese Telecom Operators Put Brakes on 5G Spending - 03/31/2022
SK Square to Launch Crypto Token for Ifland Metaverse - 03/30/2022
India's Kerala Tourism Announces WhatsApp Chatbot - 03/30/2022
Meta Enables Users to Customize its Personal Boundary Feature for VR Spaces - 03/18/2022
Sayso Develops Technology for Changing Accented English in Near Real Time - 03/17/2022
Cisco Sees Huge Market Opportunity in Partner Managed Services - 03/16/2022
911 Call Centers Turning to AI to Handle Influx of Calls Amid Staffing Shortages - 03/10/2022
New Espresso Blockchain Prioritizes High Throughput, Scalability and Low Gas Fees - 03/09/2022
Crypto and Blockchain Provide Lifeline in Ukraine's Defense Against Russia - 03/09/2022
AirTags and Other Bluetooth Trackers Boost Privacy After Stalking and Theft Incidents - 02/24/2022
AWS Touts Rust Programming Language for Cloud Sustainability and Performance - 02/24/2022
Tools and Techniques for Managing Remote Call Center Agents - 02/18/2022
Intel's New Blockchain Accelerator Chip Focused on Energy Efficiency - 02/17/2022
Global Ransomware Warning Issued by US, UK, and Australia - 02/17/2022
GSA Rejects Face Recognition for IRS and Other Federal Agencies - 02/11/2022
Blockchain Network Polygon Receives $450 Million Investment from Sequoia Capital - 02/10/2022
Iowa Health Care Call Center Shuffles Workforce to Handle Influx of COVID Calls - 02/03/2022
Spotify Replaces Support Agents with Automated Message in Wake of Joe Rogan Controversy - 02/02/2022
China Trialing Blockchain Apps in Major Cities and Entities - 02/01/2022
Conversational AI a Powerful Tool for Improving CX Outcomes - 01/28/2022
Can AI Chatbots Fill the Empty Spaces in Our Lives? - 01/28/2022
Google's New Blockchain Unit Will Also Focus on Distributed Computing and Data Storage - 01/26/2022
Contact Center Automation in the Age of COVID and Worker Shortages - 01/21/2022
Which Blockchain Is Right for You? - 01/20/2022
Microsoft to Become Third Ranked Gaming Company with Activision Buyout - 01/19/2022
McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits - 12/16/2021
Retailer Rules for Meeting Customer Service Challenges this Holiday Shopping Season - 12/16/2021
Southwest Calls in Corporate Workers to Staff Call Centers and Airports - 12/16/2021
Synoptek Acquires MSP and ServiceNow Partner Rapid Technologies - 12/09/2021
Blockchains Need to Evolve and Create Standards for Interoperable Asset Transfers - 12/09/2021
Municipal Call Centers Rely on Technology to Ease Heavy Call Volumes During COVID - 12/03/2021
AI and NLP Being Used to Improve Healthcare Customer Service - 12/03/2021
AI Becoming More Prevalent in CX Apps and Platforms - 12/02/2021
Airline Customer Service In Need Of Major Reforms - 11/19/2021
Blockchain Industry Poised to Become More Competitive in 2022 - 11/19/2021
VoIP Provider Telnyx Undergoes Month of DDoS Attacks - 11/19/2021
The Key Behaviors of Successful CX Professionals - 11/12/2021
Lego Gets Freaky With Its Customers - 11/12/2021
Lego Gets Freaky with Its Customers - 11/12/2021
Balancing Automation and AI with Personalized Customer Engagement - 11/12/2021
China to Issue National Blockchain Standard Next Year - 11/05/2021
New Zealand Cybersecurity Company Helps Squelch BlackMatter Ransomware Scheme - 11/01/2021
Crypto Exchange FTX Secures New Funding Round, Making Founder Richest Person in Crypto - 11/01/2021
B2B iGaming Solutions Provider EveryMatrix Launches Managed Services Unit - 10/28/2021
Key Ways Call Center Managers Can Keep Workers Happy and Engaged - 10/15/2021
Strategizing to Maximize the Role of AI in the Customer Experience - 10/15/2021
Michael Dell Believes Blockchain is Probably Underrated - 10/14/2021
McAfee Enterprise and FireEye Merge After STG Buyout - 10/06/2021
Can Blockchain Change the Very Fabric of Society? - 10/06/2021
Major U.S. Cities Investigating Blockchain for Variety of Uses - 10/06/2021
Selecting the Best MSP to Meet Your Business Technology Needs - 10/01/2021
EU Building Out Blockchain Strategy for Cross-Border Services - 10/01/2021
Improving CX in the Post-Pandemic Travel Industry - 09/30/2021
PlexTrac's New MSSP Partner Program to Help Workflow Reporting and Collaboration - 09/22/2021
New Report Examines Social Impact of Blockchain for Sustainable Development Goals - 09/22/2021
Blockchain and NFTs Have Major Role to Play in a Decentralized Metaverse - 09/22/2021
Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space - 09/17/2021
A Deep Dive Into Customer Data Can Help Improve CX - 09/17/2021
Zabu Exploit Highlights a Growing Problem for DeFi and Blockchain - 09/14/2021
Call Centers Must Move Away from Cost Center Mentality to Achieve Success - 09/10/2021
Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities - 09/10/2021
Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities - 09/09/2021
Financial Giant BlackRock Joins Axoni Distributed Ledger Platform - 09/09/2021
Tips for Successfully Onboarding Call Center Agents - 09/03/2021
AI and Automation Increase Customer Satisfaction and Call Center Performance - 09/03/2021
A Holistic Customer Service Strategy Begins with Digital Transformation - 09/03/2021
Bitwarden Offers Open Source Password Management for MSPs - 09/01/2021
A Few Key Ways to Improve the Contact Center Customer Experience - 08/27/2021
T-Mobile Cyber Attack Exposed Personal Data of More Than 54 Million Customers - 08/27/2021
NICE Evidencentral Marketplace Gains Five New Technology Partners - 08/25/2021
Blockchain Startup XREX Raises $17 Million to Help Businesses with Cross-Border Financial Transactions - 08/25/2021
Conversational Service Automation Uses AI to Create More Meaningful Customer Interactions - 08/20/2021
The Role of Marketing Transforming to Align with Customer Expectations - 08/19/2021
Remote Apple Call Center Workers Complain About Plans for AI Video and Audio Monitoring - 08/19/2021
Automated CX Integrates AI to Improve Customer Interactions - 08/12/2021
$1.2 Trillion U.S. Infrastructure Bill Contains Vague Language Regulating Crypto and Blockchain - 08/11/2021
Papa John's Overhauls Call Center with AI-Infused PapaCall Solution - 08/11/2021
The Future of Work Dependent on Various Corporate Cultures and Ideologies - 08/06/2021
Workers Driving the Shift to a Bring Your Own Environment (BYOE) Culture - 08/05/2021
China May Be Six Years Ahead of U.S. in Blockchain Development - 08/05/2021
BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers - 08/04/2021
The Future of Work Still Very Much a Work in Progress - 07/29/2021
Amazon Job Listing Confirms Blockchain and Digital Currency Strategies - 07/28/2021
McDonald's New Customer Experience Team Seeks to Boost Engagement - 07/28/2021
MSPs Using AI and Automation to Help U.S. Businesses Deploy SAP S/4HANA - 07/27/2021
Massachusetts Future of Work Commission Preparing State for Technology Disruption - 07/23/2021
Blockchain's Potential Extends Well Beyond Cryptocurrency - 07/22/2021
Cisco Sues Texas VoIP Company Estech Systems for Patent Infringement - 07/22/2021
Five9 and Mitel Announce Exclusive Global CCaaS Partnership - 07/02/2021
Genesys Unveils Genesys DX Digital Customer Engagement Solution - 07/02/2021
Destiny Acquires Telepo and Soluno in Giant European UCaaS Play - 07/02/2021
Lumen Solutions for Microsoft Teams Focuses on Continuity and Agility - 06/30/2021
MSP Bridgepointe Joins Evolve IP Partner Program - 06/30/2021
Blockchain Technology Offers Security Benefits and Risks - 06/18/2021
Dataiku Unveils Managed Version of Data Analytics Platform - 06/17/2021
Google Uses AI to Design More Efficient Microchips in Less Than Six Hours - 06/17/2021
Five Ways to Ensure a Balanced Customer Experience - 06/10/2021
Digital Transformation and the Customer Experience Go Hand in Hand - 06/10/2021
China Accelerates Blockchain Development Following Crypto Ban - 06/09/2021
Growing Cannabis Industry Turns to MSPs to Handle IT and Security Needs - 06/04/2021
Reno Mayor Views Blockchain and NFTs as a Means to Transform City - 06/04/2021
Terazo Receives $10.5 Million in Funding from Tercera and Twilio - 06/04/2021
Blockchain and Cryptocurrency at Center of Energy Consumption Debate - 05/27/2021
Accessibility Equals Opportunity in the Call Center Space - 05/27/2021
Domineum and nChain Announce Blockchain-as-a-Service Partnership Using BSV - 05/26/2021
Blockchain Analytics Firm Finds Bitcoin Wallet Used in Gas Pipeline Ransomware Attack - 05/21/2021
Blockchain and Cryptocurrency Must Reduce Energy Consumption Despite Massive Growth - 05/20/2021
Dickies Launches AI-Powered Program for Personalized Online Fittings - 05/14/2021
Entrepreneur Gary Vaynerchuck Looks to a Promising Future for Blockchain and NFTs - 05/12/2021
Finastra and Be Extend Managed Services Partnership with Cloud Finance Solutions - 05/12/2021
Call Center Agents Need to Move Beyond Empathy - 05/10/2021
Call Center Agents Need to Move Beyond Empathy - 05/07/2021
Half of Global Employees Will Require AI and ML Skills by 2025 - 05/06/2021
Central Bank of Norway Considers BSV Blockchain for Digital Currency - 05/05/2021
Report Reveals Video a Powerful Tool for Boosting CX and EX Engagement - 05/03/2021
Levi Strauss Uses Google Business Messages to Improve Customer Experience - 04/30/2021
Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident - 04/30/2021
Nvidia Buyout of Arm Faces UK Roadblock Due to Security Concerns - 04/29/2021
Blockchain and NFT Projects Gain Major Traction in 2021 - 04/29/2021
Apple Will Allow Parler Back In App Store - 04/23/2021
New Britcoin Taskforce Elevates Role of Blockchain in Global Finance World - 04/22/2021
German Federal Bank Uses Blockchain and Distributed Ledger Without Digital Currency - 04/21/2021
Pentagon Seeking Business Partners to Apply AI to Military Data - 04/07/2021
Customers Offer Feedback on SpaceX's Starlink Customer Service - 04/05/2021
US Banking Call Centers Still Getting Influx of Traffic - 04/01/2021
China Leads the World in Blockchain Adoption - 04/01/2021
Epic Trial Against Apple Heats Up with Scheduled May 3 Court Date - 03/26/2021
Nigeria's Xend Finance Rolls Out DeFi Blockchain Platform for Credit Unions - 03/26/2021
Jack Dorsey NFT Tweet Auction Points to Growth for Blockchain and Crypto Collectibles - 03/09/2021
Chicago's New United Center Aims to Administer 6,000 COVID-19 Vaccinations Each Day - 03/09/2021
New Building and Product Development Focused on Mitigating COVID-19 - 03/03/2021
Blockchain Promotes Transparency and Sustainability in Agrifood Industry - 03/03/2021
Texas Call Center Failures Lead to Frustrated and Hungry Families After Storm - 03/02/2021
AI and Blockchain Transforming Cannabis Industry - 02/23/2021
Google's Firing of Top Two Ethical AI Leaders Raises Concerns - 02/23/2021
Bitcoin Price Surge Creates Ideal Market for Blockchain Startup Deals - 02/10/2021
Phone Scam Artists Use Maine COVID-19 Vaccination Appointments to Get Sensitive Information - 02/10/2021
The Evolving Role of AI in the Biden Administration - 01/26/2021
Alert Disney Call Center Agent Helps Domestic Abuse Victim - 01/26/2021
Conversational AI Becoming an Integral Part of Messaging Platforms - 01/08/2021
The Next Version of AI May Include More Human Characteristics - 01/08/2021
Google Workers Form First Major Silicon Valley Union to Support Employee Activism - 01/06/2021
Quick-Service Restaurants Shifting to Digital and Mobile Models - 12/22/2020
Consumers Frustrated with Contact Center Service During Pandemic - 12/22/2020
Broadvoice Investment Will Support UCaaS and CCaaS Expansion - 12/22/2020
PDI Acquires Two Companies to Create New Managed Security Services Line - 12/22/2020
Is Your Business Communications Infrastructure Working for You? - 12/21/2020
The Promise and Potential Impact of Emotion AI on the Future of Work - 12/17/2020
Ingram Micro to Be Acquired by Platinum Equity in $7.2 Billion Deal - 12/17/2020
Remote Work Solutions and Cloud Systems Vulnerable to Attacks in 2021 - 12/16/2020
Five Trends to Boost Customer Engagement and Position for Business Growth - 12/10/2020
Singapore Positions Itself as Blockchain Hub with $9 Billion Innovation Project - 12/10/2020
SoftBank Acquires 10 Percent of Cloud Computing Company Sinch After Stellar Year - 12/09/2020
U.S. Treasury Secretary Nominee Janet Yellen Says Blockchain is an Important Technology - 12/04/2020
Retailer Gap Focusing on Customer Engagement Using AI and Machine Learning - 12/04/2020
Most Germans Ready to Embrace Responsible Use of Industrial AI - 12/03/2020
Tony Hsieh Prioritized Customer Service and Worker Happiness - 12/03/2020
AI and Machine Learning to Defend Against Cyberattacks - 11/25/2020
Many MSPs Growing and Embracing New Opportunities During Pandemic - 11/24/2020
Big Banks Are Cautiously Adopting Blockchain and Digital Currency - 11/23/2020
The Right Way to Integrate AI and Automation for Customer Support - 11/19/2020
Three Tips to Optimize Contact Centers While Using a Remote Work Model - 11/16/2020
AI Offers a Competitive Advantage for Customer Service - 11/16/2020
NJ Blockchain Legislation Would Require Licensing for Digital Asset Services Businesses - 11/12/2020
Blockchain Could Offer Safe and Trustworthy Path to Nuclear Disarmament - 11/06/2020
3D AR Game Wallem Offers Pewdiepie Skin Via its Etherium Blockchain Marketplace - 11/06/2020
UK Businesses Slow to Adopt Emerging Technologies with VoIP as Most Adopted - 11/06/2020
Blue Ocean Moves to 100-Percent Remote Call Center Training - 11/02/2020
Blockchain Platform Facilitates Tourism Between Mainland China and Macao - 10/30/2020