Laura Stotler Info

TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

PlexTrac's New MSSP Partner Program to Help Workflow Reporting and Collaboration - 09/22/2021
New Report Examines Social Impact of Blockchain for Sustainable Development Goals - 09/22/2021
Blockchain and NFTs Have Major Role to Play in a Decentralized Metaverse - 09/22/2021
Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space - 09/17/2021
A Deep Dive Into Customer Data Can Help Improve CX - 09/17/2021
Zabu Exploit Highlights a Growing Problem for DeFi and Blockchain - 09/14/2021
Call Centers Must Move Away from Cost Center Mentality to Achieve Success - 09/10/2021
Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities - 09/10/2021
Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities - 09/09/2021
Financial Giant BlackRock Joins Axoni Distributed Ledger Platform - 09/09/2021
Tips for Successfully Onboarding Call Center Agents - 09/03/2021
AI and Automation Increase Customer Satisfaction and Call Center Performance - 09/03/2021
A Holistic Customer Service Strategy Begins with Digital Transformation - 09/03/2021
Bitwarden Offers Open Source Password Management for MSPs - 09/01/2021
A Few Key Ways to Improve the Contact Center Customer Experience - 08/27/2021
T-Mobile Cyber Attack Exposed Personal Data of More Than 54 Million Customers - 08/27/2021
NICE Evidencentral Marketplace Gains Five New Technology Partners - 08/25/2021
Blockchain Startup XREX Raises $17 Million to Help Businesses with Cross-Border Financial Transactions - 08/25/2021
Conversational Service Automation Uses AI to Create More Meaningful Customer Interactions - 08/20/2021
The Role of Marketing Transforming to Align with Customer Expectations - 08/19/2021
Remote Apple Call Center Workers Complain About Plans for AI Video and Audio Monitoring - 08/19/2021
Automated CX Integrates AI to Improve Customer Interactions - 08/12/2021
$1.2 Trillion U.S. Infrastructure Bill Contains Vague Language Regulating Crypto and Blockchain - 08/11/2021
Papa John's Overhauls Call Center with AI-Infused PapaCall Solution - 08/11/2021
The Future of Work Dependent on Various Corporate Cultures and Ideologies - 08/06/2021
Workers Driving the Shift to a Bring Your Own Environment (BYOE) Culture - 08/05/2021
China May Be Six Years Ahead of U.S. in Blockchain Development - 08/05/2021
BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers - 08/04/2021
The Future of Work Still Very Much a Work in Progress - 07/29/2021
Amazon Job Listing Confirms Blockchain and Digital Currency Strategies - 07/28/2021
McDonald's New Customer Experience Team Seeks to Boost Engagement - 07/28/2021
MSPs Using AI and Automation to Help U.S. Businesses Deploy SAP S/4HANA - 07/27/2021
Massachusetts Future of Work Commission Preparing State for Technology Disruption - 07/23/2021
Blockchain's Potential Extends Well Beyond Cryptocurrency - 07/22/2021
Cisco Sues Texas VoIP Company Estech Systems for Patent Infringement - 07/22/2021
Five9 and Mitel Announce Exclusive Global CCaaS Partnership - 07/02/2021
Genesys Unveils Genesys DX Digital Customer Engagement Solution - 07/02/2021
Destiny Acquires Telepo and Soluno in Giant European UCaaS Play - 07/02/2021
Lumen Solutions for Microsoft Teams Focuses on Continuity and Agility - 06/30/2021
MSP Bridgepointe Joins Evolve IP Partner Program - 06/30/2021
Blockchain Technology Offers Security Benefits and Risks - 06/18/2021
Dataiku Unveils Managed Version of Data Analytics Platform - 06/17/2021
Google Uses AI to Design More Efficient Microchips in Less Than Six Hours - 06/17/2021
Five Ways to Ensure a Balanced Customer Experience - 06/10/2021
Digital Transformation and the Customer Experience Go Hand in Hand - 06/10/2021
China Accelerates Blockchain Development Following Crypto Ban - 06/09/2021
Growing Cannabis Industry Turns to MSPs to Handle IT and Security Needs - 06/04/2021
Reno Mayor Views Blockchain and NFTs as a Means to Transform City - 06/04/2021
Terazo Receives $10.5 Million in Funding from Tercera and Twilio - 06/04/2021
Blockchain and Cryptocurrency at Center of Energy Consumption Debate - 05/27/2021
Accessibility Equals Opportunity in the Call Center Space - 05/27/2021
Domineum and nChain Announce Blockchain-as-a-Service Partnership Using BSV - 05/26/2021
Blockchain Analytics Firm Finds Bitcoin Wallet Used in Gas Pipeline Ransomware Attack - 05/21/2021
Blockchain and Cryptocurrency Must Reduce Energy Consumption Despite Massive Growth - 05/20/2021
Dickies Launches AI-Powered Program for Personalized Online Fittings - 05/14/2021
Entrepreneur Gary Vaynerchuck Looks to a Promising Future for Blockchain and NFTs - 05/12/2021
Finastra and Be Extend Managed Services Partnership with Cloud Finance Solutions - 05/12/2021
Call Center Agents Need to Move Beyond Empathy - 05/10/2021
Call Center Agents Need to Move Beyond Empathy - 05/07/2021
Half of Global Employees Will Require AI and ML Skills by 2025 - 05/06/2021
Central Bank of Norway Considers BSV Blockchain for Digital Currency - 05/05/2021
Report Reveals Video a Powerful Tool for Boosting CX and EX Engagement - 05/03/2021
Levi Strauss Uses Google Business Messages to Improve Customer Experience - 04/30/2021
Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident - 04/30/2021
Nvidia Buyout of Arm Faces UK Roadblock Due to Security Concerns - 04/29/2021
Blockchain and NFT Projects Gain Major Traction in 2021 - 04/29/2021
Apple Will Allow Parler Back In App Store - 04/23/2021
New Britcoin Taskforce Elevates Role of Blockchain in Global Finance World - 04/22/2021
German Federal Bank Uses Blockchain and Distributed Ledger Without Digital Currency - 04/21/2021
Pentagon Seeking Business Partners to Apply AI to Military Data - 04/07/2021
Customers Offer Feedback on SpaceX's Starlink Customer Service - 04/05/2021
US Banking Call Centers Still Getting Influx of Traffic - 04/01/2021
China Leads the World in Blockchain Adoption - 04/01/2021
Epic Trial Against Apple Heats Up with Scheduled May 3 Court Date - 03/26/2021
Nigeria's Xend Finance Rolls Out DeFi Blockchain Platform for Credit Unions - 03/26/2021
Jack Dorsey NFT Tweet Auction Points to Growth for Blockchain and Crypto Collectibles - 03/09/2021
Chicago's New United Center Aims to Administer 6,000 COVID-19 Vaccinations Each Day - 03/09/2021
New Building and Product Development Focused on Mitigating COVID-19 - 03/03/2021
Blockchain Promotes Transparency and Sustainability in Agrifood Industry - 03/03/2021
Texas Call Center Failures Lead to Frustrated and Hungry Families After Storm - 03/02/2021
AI and Blockchain Transforming Cannabis Industry - 02/23/2021
Google's Firing of Top Two Ethical AI Leaders Raises Concerns - 02/23/2021
Bitcoin Price Surge Creates Ideal Market for Blockchain Startup Deals - 02/10/2021
Phone Scam Artists Use Maine COVID-19 Vaccination Appointments to Get Sensitive Information - 02/10/2021
The Evolving Role of AI in the Biden Administration - 01/26/2021
Alert Disney Call Center Agent Helps Domestic Abuse Victim - 01/26/2021
Conversational AI Becoming an Integral Part of Messaging Platforms - 01/08/2021
The Next Version of AI May Include More Human Characteristics - 01/08/2021
Google Workers Form First Major Silicon Valley Union to Support Employee Activism - 01/06/2021
Quick-Service Restaurants Shifting to Digital and Mobile Models - 12/22/2020
Consumers Frustrated with Contact Center Service During Pandemic - 12/22/2020
Broadvoice Investment Will Support UCaaS and CCaaS Expansion - 12/22/2020
PDI Acquires Two Companies to Create New Managed Security Services Line - 12/22/2020
Is Your Business Communications Infrastructure Working for You? - 12/21/2020
The Promise and Potential Impact of Emotion AI on the Future of Work - 12/17/2020
Ingram Micro to Be Acquired by Platinum Equity in $7.2 Billion Deal - 12/17/2020
Remote Work Solutions and Cloud Systems Vulnerable to Attacks in 2021 - 12/16/2020
Five Trends to Boost Customer Engagement and Position for Business Growth - 12/10/2020
Singapore Positions Itself as Blockchain Hub with $9 Billion Innovation Project - 12/10/2020
SoftBank Acquires 10 Percent of Cloud Computing Company Sinch After Stellar Year - 12/09/2020
U.S. Treasury Secretary Nominee Janet Yellen Says Blockchain is an Important Technology - 12/04/2020
Retailer Gap Focusing on Customer Engagement Using AI and Machine Learning - 12/04/2020
Most Germans Ready to Embrace Responsible Use of Industrial AI - 12/03/2020
Tony Hsieh Prioritized Customer Service and Worker Happiness - 12/03/2020
AI and Machine Learning to Defend Against Cyberattacks - 11/25/2020
Many MSPs Growing and Embracing New Opportunities During Pandemic - 11/24/2020
Big Banks Are Cautiously Adopting Blockchain and Digital Currency - 11/23/2020
The Right Way to Integrate AI and Automation for Customer Support - 11/19/2020
Three Tips to Optimize Contact Centers While Using a Remote Work Model - 11/16/2020
AI Offers a Competitive Advantage for Customer Service - 11/16/2020
NJ Blockchain Legislation Would Require Licensing for Digital Asset Services Businesses - 11/12/2020
Blockchain Could Offer Safe and Trustworthy Path to Nuclear Disarmament - 11/06/2020
3D AR Game Wallem Offers Pewdiepie Skin Via its Etherium Blockchain Marketplace - 11/06/2020
UK Businesses Slow to Adopt Emerging Technologies with VoIP as Most Adopted - 11/06/2020
Blue Ocean Moves to 100-Percent Remote Call Center Training - 11/02/2020
Blockchain Platform Facilitates Tourism Between Mainland China and Macao - 10/30/2020
Hundreds of Thousands of Calls to Missouri Unemployment Office Went Unanswered in April - 10/28/2020
Distributed Ledger Technology to Play Critical Role in U.S. Military Strategy - 10/22/2020
Expereo Acquires Managed Access Services Provider Globalinternet - 10/22/2020
New Call Center and Machine Learning Research Tool Designed to Improve Healthcare Outreach - 10/22/2020
Ripple Chair Warns US Crypto Asset Bias Will Hurt Global Finance Standing - 10/15/2020
India Discusses Using Blockchain to Enable Remote Voting - 10/14/2020
IBM to Spin Off $19 Billion Managed Infrastructure Services Unit, Focus on Hybrid Cloud - 10/14/2020
Research Shows AI and Customer Experience Go Hand in Hand - 10/08/2020
Taiwan's YouBike Sharing System Enhanced with Conversational AI Technology - 10/08/2020
Twitter CEO Declares Blockchain and Bitcoin Are the Future for the Social Media Platform - 10/05/2020
MSP Spinnaker Support to Provide Cloud Services to UK Public Sector - 10/01/2020
Less Than One Percent of Wisconsin Unemployment Calls Answered During Height of Pandemic - 10/01/2020
US Space Force Awards Blockchain Contract to Xage Security - 09/23/2020
Hawaii Opening New Call Center to Handle Unemployment Claims - 09/23/2020
The Challenges of Running a Successful VoC Program - 09/23/2020
New CDRThief Malware Targets VoIP Softswitches and Gateways - 09/18/2020
CSPi Vital UCaaS Solution Officially Approved for Cisco Cloud and Managed Services Program - 09/18/2020
Blockchain and AI Added to Proposed U.S. Consumer Safety Legislation - 09/17/2020
Nvidia to Acquire Arm and Create AI Supercomputer in $40 Billion Deal - 09/16/2020
USPS Blockchain Patent Could Enable Secure Mail-in Voting - 09/08/2020
Managed Services Set to Dominate Security Market over Next Six Months - 09/07/2020
Speech Analytics Technology Keeps Call Center Agents and Customers Engaged - 09/04/2020
Vidyard Expands Mobile Video Solution for Android and Microsoft Edge Users - 09/03/2020
New Phone Scam Has Callers Posing as COVID-19 Contact Tracers - 08/28/2020
PelicanCorp and Pass Word Team on Wyoming 811 Call Before You Dig Program - 08/27/2020
MCI Creates More Than 1,000 New At Home Call Center Positions - 08/25/2020
Zoom and Canvas Outages Impact Schools and Businesses as Classes Resume - 08/25/2020
Permanent Remote Workforce May Double After COVID-19 - 08/14/2020
New Remote Workforce Creating Massive Security Risks for Businesses - 08/14/2020
Oklahoma Call Center Devoted to Contact Tracing to Reduce Coronavirus Spread - 08/11/2020
India Re-skills Workforce for AI Age - 08/11/2020
New Voycy Powered By UDT Offering Helps Call Center Agents Support Distance Learning Users - 07/30/2020
Twilio Attack Highlights Vulnerabilities of Misconfigured AWS S3 Buckets - 07/29/2020
New NICE Offering Uses AI to Provide Real-Time Guidance for Customer Service Agents - 07/29/2020
The Call Center Comes Home as More Agents Work Remotely - 07/24/2020
The Hunger Games Summarized in 43-Second Zoom Call - 07/24/2020
Comcast Using AI, Machine Learning and Automation to Meet COVID-19 Internet Demands - 07/16/2020
MSP Hacks on the Rise According to US Secret Service Alert - 07/15/2020
Verizon Pilots Google Cloud's Contact Center AI Solution - 07/15/2020
TikTok on the Chopping Block in US as Chinese Tensions Increase - 07/08/2020
Unilever to Use Blockchain to Create a Deforestation-Free Supply Chain - 06/19/2020
EOS Platform in Decline as Competition Heats Up in Blockchain Space - 06/19/2020
Cybercriminals Target Cloud Apps as Cloud Migrations Accelerate - 06/18/2020
Global Applebee's Franchisee Chooses MSP for Major Network Upgrade - 06/18/2020
Managing the Customer Experience with UC Analytics from Microsoft Teams - 06/18/2020
Moscow to Use Blockchain for Critical Vote on Extending Putin Presidency - 06/18/2020
Rochester Area Call Center Sued for Back Rent During COVID-19 - 06/10/2020
Gemini Brings Mobile Capabilities to U.S. and Canadian Samsung Blockchain Wallet Users - 06/05/2020
Executive Order Could Transform Social Media During a Historically Volatile Time - 06/04/2020
Technology Key to a Successful Permanent Remote Workforce - 06/01/2020
Setting Work and Home Life Boundaries to Avoid Employee Burnout - 06/01/2020
Major U.S. Tech Companies to Allow Remote Work Beyond COVID-19 - 06/01/2020
Study Shows Robots Tied to Income Inequality in Certain U.S. Regions - 05/28/2020
European Companies Team on Blockchain COVID-19 Health Passport - 05/28/2020
Chinese AI Leader iFlytek Announces Key Partnership While Under Fire for Alleged Surveillance Role - 05/21/2020
NVIDIA Announces New AI System Geared Toward Data Center Supercomputing - 05/20/2020
Fujitsu and Accenture Join Hyperledger Greenhouse with Blockchain Interoperability Project - 05/19/2020
The Role of Blockchain in an Adaptive, Post COVID-19 Global Supply Chain - 05/15/2020
The Call Center's Role in Providing Positive Business Outcomes - 05/15/2020
Businesses Seeking Positive Outcomes Will Smart Source their MSP Selection - 05/14/2020
U.S. Senate Considering Blockchain Technology for Remote Voting - 05/08/2020
Remote Work Benefits for Customer Service Will Outlast COVID-19 - 05/08/2020
State Unemployment Departments Beef Up Call Centers and Tech Amidst COVID-19 - 05/08/2020
COVID-19 Fueling Major Virtual PBX Market Growth - 05/01/2020
Poison Control Call Centers Experience High Call Volume After Trump's Disinfectant Comments - 05/01/2020
Blockchain Being Used Globally in Fight Against COVID-19 - 05/01/2020
Cisco Global Contact Center Survey Reveals Major Cloud and AI Adoption - 05/01/2020
Blockchain to Play Pivotal Role in China's Data and Economic Infrastructure - 04/23/2020
Communications Infrastructure Industry Growing Thanks to New Investments - 04/17/2020
Valuable Call Center Tools Available to Support Remote Work and Scheduling During COVID-19 - 04/17/2020
AFNI Call Center Under Fire for Allegedly Packing Trainees in Elbow-to-Elbow Amidst COVID-19 - 04/16/2020
Global Health Organizations Using Conversational AI to Aid COVID-19 Response - 04/16/2020
Broadway Websites Using AI to Deal with Influx of Customer Service Requests - 04/09/2020
Remote Agents Key to Bank Call Center Success During Coronavirus - 04/09/2020
Blockchain Solutions Among Most Popular Technologies to be Adopted in 2020 - 04/09/2020
Call Center Agents on the Front Lines in Coronavirus War - 04/02/2020
The Vital Role of Blockchain in Dutch Fight Against Coronavirus - 04/02/2020
US Call Center Workers in Crowded Buildings Terrified of COVID-19 Spread - 03/31/2020
Use of UC Solutions Surges as People Socialize Virtually - 03/26/2020
New Serenova Program Helps Call Centers Quickly Support Remote Agents - 03/26/2020
State Unemployment Call Centers Overwhelmed Due to Coronavirus - 03/24/2020
AI and Automation for Workforce Management in the Contact Center - 03/20/2020
The Role of AI and Blockchain in Combating the Coronavirus - 03/20/2020
Video Conferencing 101: A Guide to 20 Free Solutions - 03/19/2020