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Laura Stotler Info

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TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

SD-WAN Meets the Demands of a Growing IoT - 06/06/2017
Pricing and Packaging Strategies for the SaaS Era - 06/05/2017
Suicide Prevention Hotline Fails US Veterans - 06/05/2017
Navigating the Complex and Cloudy World of UC - 06/05/2017
Remote Call Monitoring Integral to Call Center QA - 06/02/2017
Choosing the Proper Workforce Management Solution - 06/02/2017
US Companies in the Dark about 5G and Other Technologies - 06/01/2017
Smart & Autonomous Networks Result from Virtualization - 05/31/2017
Technology and Talent are Key Ingredients for Successful Call Centers - 05/31/2017
Consumers Can Report & Help Prevent Unsolicited Robocalls - 05/30/2017
The Autonomous SDDC Becoming a Reality - 05/30/2017
How to Select the Best WebRTC PaaS Provider - 05/30/2017
Medical Equipment Vendors Need an Embedded Software Monetization Strategy - 05/29/2017
The Value of VoIP Gateways in the Digital Age - 05/26/2017
Quality Assurance is Primary Objective of Call Monitoring - 05/25/2017
SD-WAN Offers Path to Application-Aware Networking - 05/25/2017
The Power and Value of Analytics and AI for Network Management - 05/25/2017
SNAS.io Use of BGP Important Advance for Open Networking - 05/25/2017
Industry Working on Standard to Prevent Robocalls - 05/24/2017
SaaS an Ideal UC Model for Startups - 05/23/2017
Sales Reps Can't Afford to Make a Weak Opening Statement - 05/23/2017
Using Authentication to Combat Identity Fraud - 05/23/2017
Common Traits of the Successful Call Center Manager - 05/22/2017
The Race to Push AI to Devices and the Network Edge - 05/22/2017
The Art of Coaching in the Contact Center - 05/22/2017
Technology Shoulders the Burden of Call Recording and Monitoring - 05/19/2017
New beroNet Modular Gateway 2 Range Suitable for Small Offices - 05/18/2017
Digital Fiber is the Greenfield Migration Path for Cable MSOs - 05/17/2017
Workforce Management Solutions Ease Strain on Help Desks - 05/17/2017
The Importance of Sales Lead Tracking Solutions - 05/17/2017
Servitization and the Path to Success for Industrial Automation - 05/15/2017
Digital Transformation is About People, Processes and Meeting Business Challenges - 05/15/2017
How Best to Handle the Move to Business VoIP - 05/12/2017
The WAN Rules in a Software-Defined World - 05/12/2017
Monitoring the Nuances of Tone and Culture in Global Communications - 05/11/2017
Managing Agents in the Omnichannel Contact Center - 05/11/2017
Good Business Leaders Value People Above All - 05/10/2017
Barclays' Initiative Sets Precedent for Combating Mobile Fraud - 05/10/2017
Workflow Automation and a Well-Defined Sales Process Can Lead to Success - 05/08/2017
The Buy vs. Build Dilemma for Software Monetization - 05/08/2017
Building a Reliable Network in the Remote South American Desert - 05/05/2017
Chatbots a Key Part of Omnichannel Contact Center - 05/05/2017
Call Accounting an Important Complement to TEM Solutions - 05/04/2017
Multi-Layer Control is Key Component in SDN Deployments - 05/04/2017
Upgrading the Enterprise LAN to NBASE-T - 05/04/2017
Mitigating Common Issues with VoIP Calling - 05/04/2017
AI is a Powerful Tool in the Call Center - 05/04/2017
The Steady Rise of NBASE-T in a Bandwidth-Hungry World - 05/01/2017
Broadcast Company Snell Moves to Software-Centric Licensing and Monetization - 05/01/2017
Workforce Management Can Lead to Increased Profits - 04/28/2017
The Many Business Benefits of Video Communications - 04/28/2017
The Importance of Network Optimization in the R&E Community - 04/27/2017
Technology Can Augment and Manage the Sales Follow-Up Process - 04/27/2017
Packet Switches Affordable and Reliable Solution for Cable Landing Stations - 04/27/2017
Aquantia Working with Partners to Bring NBASE-T to the Masses - 04/26/2017
QA Technology Combined with Agent Training Improves Call Monitoring - 04/26/2017
Understanding and Mitigating the Growing Threat of IRSF - 04/26/2017
Cloud-Based Software Licensing a Helpful Tool for Customer Satisfaction - 04/24/2017
Automated Empathy in the Contact Center of the Future - 04/24/2017
Businesses Don't Need to Reinvent the LAN with NBASE-T - 04/21/2017
Remote Call Center Agents Excel with Proper Management - 04/21/2017
Predictive Dialers and Telemarketing Technology Key to Call Center Success - 04/20/2017
Multi-Gigabit Ethernet a Stepping Stone for Bandwidth Hungry Businesses - 04/20/2017
Labor Analytics Provide Important Data for Call Center Scheduling - 04/20/2017
VoIP Gateways and Services Pave the Way to Omnichannel Communications - 04/19/2017
Optical Networking Requires Real Time Visibility for Peak Performance - 04/19/2017
The Evolving Business Model for High-Tech Equipment Manufacturers - 04/10/2017
Customer Service is the Final Competitive Frontier in Business - 04/05/2017
New iconectiv Messaging Service Addresses Mobile Marketing Regulations - 04/05/2017
Customer Engagement Hub Becoming Important Part of Omnichannel Service - 04/05/2017
UCC Management & Monitoring Tools Critical for Cost Savings - 04/04/2017
Synthetic Fraud Becoming a Very Real Threat to Global Businesses - 04/04/2017
Service Providers May Glean Value From Excess Optical Fiber Spectrum - 03/30/2017
VoIP Becoming Ubiquitous for Business Communications - 03/30/2017
Identity Fraud Reaches Epic Proportions in UK - 03/30/2017
IoT Sales Engineers Combine Tech Savvy and Business Skills - 03/29/2017
Business Processes & Outcomes Key to Successful Software Licensing Strategy - 03/27/2017
Guidelines for Positive Social Media Customer Interactions - 03/27/2017
Contact Centers Should Shoot for Success in Customer Experience Game - 03/27/2017
DCI Platforms Evolving to Keep Pace with Digital Transformation - 03/27/2017
Samsung's Bixby Assistant and Apple's AR Plans Bode Well for AI - 03/24/2017
The Rise of the White Box in Web-scale Networking - 03/23/2017
SAM Tools Can Help Automate Stakeholder Management Process - 03/22/2017
Phone Numbers Important for Protecting Mobile Identity - 03/22/2017
Optimizing Back-Office Processes Critical for VoIP Service Providers - 03/21/2017
Contact Center Agents are Key to Customer Experience - 03/21/2017
VoIP Gateways Critical to Soft Phone System Migration - 03/17/2017
Telecoms Need to Get on Board with Omnichannel Customer Service - 03/17/2017
The EU's GDPR Mandate Will Transform Global Privacy & Security Practices - 03/16/2017
Collaboration Tools an Essential Part of Business Communications - 03/16/2017
Sales Reps Need to Do their Homework Before Email Prospecting - 03/16/2017
Operational Framework is Key to Breaking Down Business Silos - 03/16/2017
Global Service Provider VoIP and IMS Revenues Break Records - 03/16/2017
Opportunities Abound for Better Mobile Payment Security - 03/16/2017
A Truly Flexible Licensing Model Offers Choice and Variety - 03/15/2017
UC Solutions Must Be Monitored and Managed for Peak Performance - 03/15/2017
Unmanaged Indirect Access to Software Can Create Licensing Headaches - 03/09/2017
Web-Scale Networks Will Be Architected for Machines, Not Humans - 03/09/2017
VoIP Innovations Cuts Toll-Free Monthly DID Fees to 25 Cents - 03/08/2017
Communications Activity Records Contain Treasure Trove of Valuable Data - 03/08/2017
Businesses Should Re-evaluate Existing Social Channels Before Branching Out - 03/08/2017
Nextiva Improves VoIP Calling Platform with Release of NextOS 3.0 - 03/08/2017
Sentinel Workshops Provide Custom Consulting Services for SMEs - 03/08/2017
Google Platform for Mobile Operators Challenges Network Equipment Vendors - 03/07/2017
SAP v. Diageo: Software License Compliance is Two-Way Street - 03/07/2017
The Role of Interconnectivity in the Global Telecom Landscape - 03/07/2017
VoIP Gateways Offer Myriad Benefits to Small Businesses - 03/03/2017
Comprehensive Approach Required for Software Vulnerability Management - 03/03/2017
SIM Box Fraud a Growing Global Problem for Mobile Operators - 03/02/2017
Carrier Ethernet Growing at a Web-Scale Pace - 03/02/2017
VoIP Gateways an Important Component of Digital Transformation - 03/02/2017
Business VoIP Comes to the Rescue During the Holidays - 03/02/2017
Unmanaged Open Source Software Creates Risks - 03/01/2017
The Powerful Role of Technology in Inside Sales - 02/28/2017
The Nuts & Bolts of Transitioning to a Recurring Revenue Model - 02/25/2017
Ciena's Emulation Cloud Promotes Open API Integration and Innovation - 02/20/2017
Trimble Navigation Moves Toward SaaS and Recurring Revenue Model - 02/17/2017
Technology Trends Point to Automation and Improved Customer Experience - 02/17/2017
The Power of Sensory Marketing - 02/17/2017
Ford Makes Major Play in Autonomous Car Space with AI Investment - 02/16/2017
Next-Generation Networks: An Ideal Platform for VoIP Services - 02/16/2017
Enterprise SaaS Vendors Need Flexible Licensing Models - 02/16/2017
Data Center Market Ripe for Investment and Expansion - 02/16/2017
Bots Will Transform the Call Center and Create New Opportunities - 02/15/2017
SaaS Makes a Good Communications Choice for Startups - 02/15/2017
UC Changing in Tandem with Technology and Networking Trends - 02/10/2017
The Role of Software in Transforming Data Center Infrastructure - 02/10/2017
The Evolution to Multi-Gigabit Ethernet is Long Overdue - 02/10/2017
The Long but Rewarding Road to a Recurring Revenue Model - 02/09/2017
Businesses Need to Change to Embrace Influencer Marketing - 02/09/2017
Communications Solutions Keeping Pace with Digital Transformation - 02/09/2017
The Power of Text Messages in the Age of Mobility - 02/09/2017
Apple Joins AI Competitors in Not-for-Profit Group - 02/06/2017
Transforming Physical IT Infrastructure through Software-Based Intelligence - 02/06/2017
InfoVista Targets the Business Market with Ipanema 9.1 SD-WAN Management Solution - 02/02/2017
Submarine Cables an Integral Part of Today's Global Web-Scale Networks - 02/01/2017
The Importance of a Monetization Strategy to Protect Embedded Medical Software - 02/01/2017
The Changing Role of the HR Department - 01/31/2017
Securing VoIP Gateways to Ward off Fraud - 01/31/2017
Skype & Type Attacks Take Eavesdropping to a Whole New Level - 01/30/2017
Breaking Down Organizational Silos Essential for Transformation and Growth - 01/30/2017
Hybrid WANs Offer Logical Path to Cloud and Virtualization - 01/30/2017
IoT Creates Challenges and Opportunity for Network Monetization - 01/26/2017
Video and UC Services Are Disruptive But Essential Business Tools - 01/26/2017
Breaking Down Organizational Silos Essential for Transformation and Growth - 01/26/2017
Video Enables a Host of Benefits for Financial Services Sector - 01/25/2017
Nokia Takes on Asia with Record-Breaking Sales of Nokia 6 - 01/25/2017
Sales Talent Can Use Software to Deep Practice and Improve Performance - 01/24/2017
Media Processing Has Evolved to Support the Cloud and Virtualization - 01/24/2017
India Representative of Greater Changes in the Networking Sector - 01/23/2017
The Challenges and Benefits of Influencer Marketing - 01/23/2017
Enterprises Fighting Resource Crunch with SD-WAN and NFV - 01/23/2017
Cloud Telephony Building Momentum for Business Communications - 01/20/2017
The Rise of Software Asset Management in the Cloud Economy - 01/19/2017
RFCs Pivotal in the Evolution of VoIP Technologies and Solutions - 01/19/2017
Broad Scale Approach Vital to Digital Transformation - 01/19/2017
Accurate and Reliable Operation of E911 Services is Not Negotiable - 01/18/2017
New Open Caching Architecture Possesses Potential to Revolutionize Video Services - 01/18/2017
Software Monetization Solutions Help Medical Equipment Vendors Transition to Services Economy - 01/17/2017
UC Solutions Hold the Key to Improved Patient Care - 01/17/2017
Trend Toward Unified and Collaborative Development Shaping Communications Solutions - 01/17/2017
Trend Toward Unified and Collaborative Development Shaping Communications Solutions - 01/17/2017
Automation is Driving Force Behind Web-Scale Networks - 01/17/2017
Applications and Services Driving the Future of Conferencing - 01/17/2017
Dedicated Team Integral to the Digital Transformation - 01/13/2017
Challenges and Benefits on the Path to Digital Transformation - 01/13/2017
VoIP Gateways Play Important Role in Changing Communications Landscape - 01/13/2017
SMBs and VoIP Driving Cloud UC and UCaaS Markets - 01/13/2017
Improving E911 Services Should be a Service Provider Priority - 01/11/2017
Infortel Traffic Analysis Provides Valuable Call Accounting Metrics - 01/10/2017
Conferencing Becoming an Important Management Tool for Today's Workforce - 01/06/2017
Best Practices are Key to Software Monetization in Today's Tech Economy - 01/06/2017
Power Outages Can Be a Nightmare for Individuals and Businesses - 01/06/2017
The Next Phase of Networking is Autonomy - 01/06/2017
Advanced Network Monitoring an Intuitive Part of SDN Deployments - 01/06/2017
Planning Ahead Crucial for VoIP Success in 2017 - 01/06/2017
Residual Translations Are the Culprit in Failed Number Transfers - 01/06/2017
A Comprehensive Vulnerability Management Program is the Best Security Defense - 01/05/2017
Mobile Workforce Management Solutions a Great Fit for an Evolving Workforce - 01/05/2017
SIP Enables Major Benefits as Companies Move Toward IP PBX Systems - 01/05/2017
The Rise of the Zombie Servers and How to Stop Them - 01/05/2017
ISPs Challenged with Handling Unprecedented Amounts of Data - 01/04/2017
ISPs Challenged with Handling Unprecedented Amounts of Data - 01/04/2017
Phone Numbers are a Powerful Tool and Business Differentiator - 01/04/2017
Adaptive WFO Automates and Improves Contact Center Performance - 01/02/2017
The Build or Buy Dilemma for Software Monetization - 12/30/2016
SD-WAN Made Major Strides in 2016 - 12/29/2016
Best Practices and Tools for Engaging Customer Service Agents - 12/29/2016
Speed and Accuracy Critical to Heading off Software Vulnerabilities in 2017 - 12/29/2016
Massive MIMO May Be First Step in 5G Evolution - 12/28/2016
HR Departments Need to Update Processes to Become More People-Oriented - 12/28/2016
Dialogic Promotes CPaaS and WebRTC Development through Global Workshop Series - 12/27/2016
Understanding the Critical Difference Between Software Licensing and Entitlement Management - 12/27/2016
UC Solutions are Transforming the Way Business is Conducted - 12/26/2016
Massive MIMO May Be the First Step in the 5G Evolution - 12/22/2016
Businesses Need to Prepare for Outages Caused by Even the Strangest Events - 12/21/2016
Russian Cyberattacks Usher in New Age of Tech Espionage - 12/21/2016
Software Developers Shouldn't Overlook In-House Licensing and Usage Policies - 12/21/2016
Colt Technology Embraces Global Digital Transformation - 12/19/2016
Flexible and Agile: Two Keys to Successfully Achieve Digital Transformation - 12/19/2016

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