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Laura Stotler Info

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TMCnet Contributing Editor
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.

Latest Articles

Millennials are Demanding and Receiving an Omni-Channel Customer Experience - 04/24/2015
WebRTC Enables Mobile Operators to Roll Out Valuable Apps and Services - 04/24/2015
Telefonica Germany Rolls Out VoLTE Service through O2 Network - 04/24/2015
Data Ownership Is Key to Owning the Customer Experience - 04/24/2015
BYOD Trend and the Cloud Fuel Massive Growth in Managed Mobility Services Market - 04/23/2015
Direct Marketing: Broader, More Impactful Than Thought - 04/23/2015
Enterprises Can Benefit from WebRTC with Proper Back-End Support and Integration - 04/22/2015
Ericsson and Intel Security Team up on Managed Security Services - 04/22/2015
New Radware Hybrid Cloud WAF Service Uses Single Technology to Secure On-Premise and Cloud Apps - 04/22/2015
GSMA OneAPI Exchange Initiative Helps Mobile Operators Monetize Apps - 04/22/2015
GSMA OneAPIExchange Initiative Helps Mobile Operators Monetize Apps - 04/22/2015
New Survey Shows Campus LAN SDN Deployments Set to Increase - 04/20/2015
Salesforce Leads $42.8 Million Funding Round in App Partner Vlocity - 04/20/2015
Organizations Choosing SaaS for Better Technology and Productivity Increases According to IDC - 04/09/2015
Updated Aerohive Cloud Management Platform Supports Mobility on Campus and in the Enterprise - 04/09/2015
Beachhead Solutions Has 346 Percent Growth in 2014 Fueled by Cloud-Based MSP Mobile Security Solution - 04/09/2015
New Telehealth Solution Developed by Rice University Monitors Vital Signs through Videoconferencing - 04/08/2015
Mobility Trends are Driving the Direction of the UC Market - 04/07/2015
New My:Time 3.0 Digital Engagement Solution Seamlessly Spans Mobile and Web Environments - 04/07/2015
Implementation Times for Hosted VoIP Services May Vary Depending on Business Requirements - 04/06/2015
Software License Optimization Tools Can Be Useful for Maximizing SaaS Subscription Value - 04/06/2015
Sales Teams Need to Get to Know Their Prospects to Remain Competitive - 04/02/2015
Humans Shape the Delivery of Intelligent Data in New M2M2H Trend - 04/02/2015
Network Infrastructure is Evolving to Meet the Needs of Today's Business Communication Systems - 04/02/2015
Continuum Announces Managed Backup Platform for MSPs Built on IBM Cloud Infrastructure - 03/31/2015
Call Accounting Solutions Aid IT Departments with Governance and Compliance - 03/31/2015
Is a Cloud UC Solution the Right Fit for Your Organization? - 03/30/2015
Avotus Solidifies Cisco UC Partnership with Compatibility Certification - 03/27/2015
Wheelings & Dealings: BetterCloud Brings in $25 Million Funding Round to Expand Cloud Office Solutions - 03/27/2015
Synacor Rolls Out Cloud ID SDK for Mobile App Authentication - 03/27/2015
Telecom Operators Need to Step Up Game to Compete in the IoT - 03/26/2015
Nuvola and Red Box Recorders Partner on Data Recording for Contact Centers - 03/25/2015
SearchYourCloud and BroadJump Team Up on Secure Cloud-Based Analytics for Healthcare Providers - 03/25/2015
OnX Rolls Out New Managed IT Service Desk Offerings - 03/25/2015
Videoconferencing Project in Scotland Instrumental to Improving Pediatric Healthcare - 03/23/2015
OPSWAT Tackles Email Malware with New Agent for Metascan Threat Prevention Solution - 03/23/2015
NetFortris Targets Retailers with New Cloud Communications Bundle - 03/23/2015
Wheelings & Dealings: Vidder Receives $12 Million Funding Round to Help Deliver Access Control Solution - 03/23/2015
Vidder Receives $12 Million Funding Round to Help Deliver Access Control Solution - 03/23/2015
Intel Announces Fifth Generation of Broadwell Processor with Iris Pro Graphics - 03/13/2015
UNICOM Engineering Focused on Enhancement and Expansion with IBM Buyouts, New Tools - 03/12/2015
EarthLink Tackles Network Optimization with New Managed Network Service - 03/11/2015
IBM Makes Major Cloud IaaS Play with New OpenPOWER Bare Metal Servers - 03/11/2015
Securing Hosted Cloud Communications Comes Back to Service Provider Choice - 03/10/2015
Impact Telecom Chooses Colo Atl Facility to Help Expand Cloud Operations - 03/09/2015
SPS Acquires Multimedia and UC Specialist ExtraTeam in Strategic Managed Services Move - 03/05/2015
Black Sea Systems Using ADTRAN Solutions to Transition to Managed Services Model - 03/05/2015
MetTel Chooses ADTRAN Bluesocket vWLAN as Foundation for Managed Wi-Fi Service - 03/04/2015
The Top Cloud Technology Concerns Can Be Addressed Through Education - 03/04/2015
Frontier Named Mitel's Top Revenue-Generating Partner for Cloud and On-Premises Communications Services - 03/03/2015
Safety Issues a Concern as Number of Teleworkers and Conference Call Services Rise - 03/03/2015
Managed Security Services Set to Hit $15.4 Billion by the End of Year - 03/03/2015
Juniper Networks and Amdocs Team on Virtualized CPE Solution for Service Providers - 03/02/2015
NetNumber and NetAxis Tackle VoIP Signaling and Data Traffic QoS with Combined Offering - 03/02/2015
Live Chat Packs a Massive Bang for Your Buck in Customer Support Realm - 02/27/2015
VoIP is Becoming Entrenched in Business Culture as Part of Larger UC Solutions - 02/26/2015
Forrester Metrics Show Improving the Customer Experience Yields Results - 02/26/2015
Glowpoint's New Hybrid Videoconferencing Service Automates Virtual Meetings - 02/26/2015
EarthLink Tackles Corporate Network Security with New Managed Security Monitoring Service - 02/26/2015
Sonus Offers MNOs DSC and SBC Control in One Platform with New Solution - 02/26/2015
Werkspot Deploys Yellowfin Analytics Platform to Derive BI from Home Services Portal - 02/25/2015
Unified Communications and the Cloud Go Hand in Hand - 02/25/2015
The State of Cloud Infrastructure is Still Very Much in Flux - 02/25/2015
Cloud Migration of Mobile VAS Offers Major Revenue Opportunities Across the Board - 02/25/2015
Geotab Gleans Intelligence from Fleet Management Data - 02/24/2015
Cradlepoint's Parallel Networking Solutions Offer Security and Flexibility for the Distributed Enterprise - 02/24/2015
Clear2there Simplifies M2M and Automation Development by Partnering with Service Providers - 02/24/2015
Voxbone Platform Enables WebRTC Services Using Global Private IP Backbone - 02/24/2015
MegaPath Sells Off Managed Services Business to Cloud Networking Provider GTT - 02/23/2015
Apple May Need to Improve Customer Service to Compete with Microsoft - 02/20/2015
Your VoIP Phone System is Only as Good as Your Service Provider - 02/20/2015
Qosmos Classifier Enables Intelligent and Dynamic Service Chaining for SDN Environments - 02/19/2015
Canada's Above Security Acquires Seccuris to Create Pure-Play Global MSSP - 02/19/2015
NetGen's Compact Wireless PBXs Offer Major Functionality at a Low Price Point - 02/18/2015
Mobotix Decentralizes Security and CCTV with Intelligent IP Cameras - 02/18/2015
Developers Need Support and the Proper Tools to Make the Internet of Tomorrow a Reality - 02/18/2015
The Government Represents an Untapped Opportunity for Communication Solutions Providers - 02/17/2015
IoT and M2M Creating Shift in Billing and Rating for Usage-Based Communication Services - 02/17/2015
Take Time and Assess Requirements Before Choosing a B2B Customer Support Solution - 02/13/2015
Chat is a Valuable and Easily Measured Asset for Workforce Optimization - 02/13/2015
Lean Quality Assurance Practices Mesh Well with Data Management, Analytics - 02/13/2015
Austin Cake Ball Improves Customer Service, Productivity with Virtual PBX - 02/13/2015
Altura Rolls Out New Cloud-Based Managed Monitoring for UC Systems - 02/12/2015
Mitel Expands MiCloud Offerings to Help Service Providers Better Deliver Cloud Communications - 02/12/2015
The Industrial IoT Presents Massive Opportunities Along with Security Risks - 02/10/2015
SimpleSignal Simplifies Cloud-Based Business Communications Across All Platforms - 02/10/2015
Firewall Monitoring Solutions Critical for Maintaining Security and Compliance - 02/10/2015
Bullseye Telecom's Cloud-Based Solutions Take the Headache out of Telephony for Mid-Market Customers - 02/10/2015
B+B Smartworx Connects Network Edge Intelligence to the Industrial IoT - 02/10/2015
New Hadoop Initiative Highlights Importance of Integrating Data Governance, Management - 02/05/2015
Caribbean IXP Brings Carrier Choice to Region with New Carrier-Neutral Telecom Hotel - 02/05/2015
The Cloud: A Logical Fit for VoIP Solutions - 02/05/2015
MobileIron Announces Content Security Service to Protect Personal Cloud Storage - 02/04/2015
The Cloud is Becoming Pervasive in Help Desk and ITSM Markets - 02/03/2015
InterCloud and Tech Data Team on Managed Virtual Desktop Offering - 02/02/2015
Detection-Based Security Fails at Preventing Web Browser Malware According to Ponemon Institute - 02/02/2015
Zynstra Brings Cloud Managed Server Appliances to North America with CloudMSP Partnership - 02/02/2015
Collaboration is Key to Providing Quick, Efficient Customer Support - 01/30/2015
Overture Announces Ensemble Service Intelligence Solution for NFV Environments - 01/30/2015
Masergy UCaaS SIP Trunking Services Certified with Microsoft Lync - 01/30/2015
Contact Center Solutions Important for Measuring the Customer Experience - 01/30/2015
There's More Than Meets the Eye When it Comes to Effective Sales - 01/29/2015
Customer Support Software Facilitates Employee Engagement for Business Success - 01/27/2015
3rd Party Cloud Call Monitoring Comes to South Africa - 01/27/2015
UCaaS Gaining Traction Thanks to WebRTC and the Cloud - 01/27/2015
Olea Announces Redesigned Fog Computing Wireless Gateways, Management - 01/26/2015
The Much Hyped IoT Could Generate $6.2 Trillion Globally by 2025 - 01/26/2015
Software Analysis and Measurement is a Critical but Often Overlooked Component of Development - 01/26/2015
UCaaS Growth in 2014 Set to Fuel Major Adoption and Advances in 2015 - 01/23/2015
Discovia to Work with Top Law Firm on Managed eDiscovery and Related Services - 01/23/2015
Virtual Desktops Can Be Helpful for 'Herding' End Users and a Growing Number of Devices - 01/23/2015
Data Analytics Key to Proper HR Investment and Workforce Optimization - 01/22/2015
Working Remotely Can Benefit Employers as Well as Employees - 01/22/2015
Korvac Holdings Embraces UC by Migrating to Office 365 - 01/21/2015
Aldridge Acquires MSP TWIST Solutions to Expand Cloud Services and Operations - 01/21/2015
Securing All Aspects of Real-time Communications is Key to Success - 01/16/2015
An Informal Contact Center Offers Massive Benefits at an Affordable Price Point - 01/15/2015
Zappix Visual IVR Takes the Headache Out of Customer Service - 01/09/2015
ThinkingPhones Expands Business Phone Functionality through UCaaS - 01/09/2015
Telarus Rounds Out Stellar Year with Two Key Appointments - 01/09/2015
IoT Applications and Services Laying the Foundation for a Trillion-Dollar Market - 01/09/2015
Taoglas Sets Itself Apart with High-Quality Antennas for M2M Applications - 01/07/2015
Pegasystems' Unified Platform Brings Together Front and Back-End Customer Experience Processes - 01/07/2015
The Comforts of Home Also Apply to Customer Service - 01/07/2015
Microsoft CAL Licensing Has Evolved Thanks to Cloud and BYOD - 01/07/2015
The Hybrid Cloud is Essential for IoT Growth in 2015 - 12/30/2014
India's Airtel Backs Off Plan to Charge for VoIP Services - 12/30/2014
Specialized Businesses Can Use Communications Technologies to Reach Customers - 12/30/2014
Unify Square Discusses the Benefits and Challenges of Lync/Skype for Business Migration - 12/29/2014
Gartner Survey: IT Execs Have Different Motivators for Cloud Adoption - 12/29/2014
Telarus, ACC Business Hit $1 Million per Month Billing Milestone - 12/24/2014
Unified Office's SDN-Based Cloud Architecture Helps SMBs Operate Efficiently - 12/23/2014
Accuris Networks Platform Lets Mobile Subscribers Use Wi-Fi to Connect - 12/23/2014
NACR Announces New Communications Management Services - 12/23/2014
Legislation Would Impose Higher Surcharges on VoIP, Wireless Calling - 12/23/2014
Zappix Visual IVR Solution Offers Easy Path to Higher Customer Satisfaction - 12/22/2014
Comverse Discusses the Digital Lifestyle Revolution and How it Will Impact Service Providers - 12/22/2014
Master Agent Sandler Partners Joins Digium Cloud Agent Program - 12/22/2014
Confidence in Lync/Skype for Business Set to Grow in 2015 - 12/22/2014
Contests Can Be a Valuable Tool for Motivating Sales Teams - 12/22/2014
Voice Biometric Technologies Rising to Combat Financial Fraud - 12/19/2014
Understanding Cloud Data Vulnerabilities is the Best Way to Combat Them - 12/18/2014
Cloud Challenges: Telecom Master Agents, IT Solution Providers Need To Work Together - 12/18/2014
The Cloud Gives Back to Businesses During the Hectic Holiday Season - 12/17/2014
2015 Set to Be a Standout Year for Enterprise Cloud Adoption - 12/16/2014
Orange Deploys Managed Video Conferencing with Lync Online for Hilti Group - 12/15/2014
IDC Predicts Hyperscale and Third-Party Management will Dominate Data Center Market - 12/15/2014
Hyperscale Datacenters are Transforming the Storage System Market - 12/11/2014
Cloud IaaS and DaaS Adoption Create Challenges and Opportunities for MSPs - 12/11/2014
VoIP and Mobile Telephony Overtaking Fixed Landlines in the UK - 12/10/2014
Increased Enterprise VoIP Adoption Prompts Executives to Take a Closer Look at Security - 12/10/2014
Red Hat and Huawei Team on OpenStack NFV Solutions for CSPs - 12/08/2014
How to Avoid a Costly Oracle Audit - 12/08/2014
New Avanade Study Shows Hybrid Cloud Has Massive Potential - 12/05/2014
Legacy Phone Systems May Be Holding Back Your Small Business - 12/05/2014
India Offers Massive Opportunity for VoIP and Messaging App Viber - 12/05/2014
Lead Generation and Major B2B Events Don't Always Go Hand in Hand - 12/04/2014
Careful Research Required in Selecting the Right CRM Solution - 12/04/2014
Satisfaction Ratings at Record Low - Customer Service Software Can Help - 12/04/2014
New Kaseya MSP Survey Shows Market is Healthy and Growing - 12/02/2014
Euskaltel and ZTE Sign VoIP and Telecom Managed Services Contract - 12/02/2014
SageNet Achieves Fortinet MSSP Platinum Status for Network Security - 12/02/2014
ZYCOO VoIP Appliances Interoperable with FreePBX - 11/26/2014
Yealink and DVCOM Focus on Expanding Partnerships and Reach - 11/26/2014
New App Hub is a One Stop Shop for Customer Service Apps - 11/25/2014
Buffalo Snowstorm Underscores the Resilience of VoIP - 11/24/2014
Companies Have Good Reasons to Fear Data Migration - 11/21/2014
Verizon Take Multi-Cloud Vision a Step Further with Cloud Marketplace - 11/21/2014
Canon Ranks in Top 10 Percent of Companies for Customer Service - 11/20/2014
IBM and Altera Develop FPGA POWER8 Platform for Cloud and Data Analytics Applications - 11/20/2014
Cloud App Deployment Skyrocketing Due to Spreading Knowledge - 11/20/2014
Power Protection: Sometimes a Matter of Life and Death - 11/19/2014
The Cloud Processing Wars Are On as AWS Ups the Ante - 11/19/2014
Survey: Small Businesses Steadily Making the Switch to VoIP - 11/18/2014
New Security Survey Finds Differing Confidence Levels Surrounding Basic Controls - 11/14/2014
Virgin Wines Announces Managed Services Deal with NaviSite Europe - 11/14/2014
Cloud-based Communication Solutions Offer Major Benefits to Business - 11/14/2014
Microsoft Targets Holiday Mall Crowds with New Work & Play Subscription Bundle - 11/13/2014
MSPs Offer Personalized One-Stop Service Shopping - 11/13/2014
Persistent Data Validation Tools are a Key Component in Information Governance - 11/13/2014
Passive Info Governance Offers a Proactive Strategy for Data Management - 11/12/2014
Master Agent Telecom Brokers Partners with OnSIP on Hosted PBX and Related Services - 11/12/2014
SYNNEX to Distribute SolidFire Infrastructure Designs to Simplify Cloud Application Deployment - 11/12/2014
Edge Computing Services are Important Part of Fog Architecture - 11/11/2014
South Africa's Centracom Buys Softswitch to Better Serve Customers - 11/07/2014
Battery World Migrates to Cloud for Improved Customer Service Software - 11/07/2014
Presidio Launches First EMC-Validated Solution Center Supporting Hybrid Cloud Management - 11/06/2014
Siaras OpenStack Platform Federates Every Cloud Flavor for KVH Customers - 11/06/2014
Carpathia and T5 Data Centers Partner on Managed Cloud, Hosting and Compliance Services - 11/06/2014
Mobile VoIP Steadily Overtaking Traditional Phone Service in the Business World - 11/06/2014
Stock Exchange Outage Leads to Questions about Backup, Recovery - 11/06/2014
The Migration Path to the Cloud Requires Significant Effort for Many Companies, Including Contact Centers - 11/05/2014
Master Agent EarthBend Partners with Crexendo on Cloud Communications - 11/04/2014
Spending on Public Cloud Services to Hit $127 Billion by 2018 - 11/03/2014
Pexip Updates Infinity 7 Platform with Support for Microsoft Lync and WebRTC - 10/30/2014
NetApp Acquires Riverbed's SteelStore Backup Line, Launches Massive Cloud Initiative and Partnerships - 10/28/2014
Wheelings & Dealings: BigPanda Launches SaaS IT Incident Management Platform in Tandem with $7 Million Funding Round - 10/28/2014
Not All Colocation Services Are Created Equal - 10/27/2014
Consumer Demands are Driving Technology Changes in the Healthcare Industry - 10/27/2014
Oxford University Overhauling Communications Infrastructure Using Unify Managed Services - 10/24/2014

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