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•Don't Start Bulldozers Yet On Contact Center Expansion
•IBM, Assurant Team on Call Center Analytics Solution
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Featured Free Industry Resources

•Recording and Quality Monitoring for Regulatory Compliance
Regulation is nothing new in the business world. In recent years, however, the regulatory environment has forced many organizations to navigate a potential compliance minefield. Because these organizations can no longer avoid regulatory impact, they must look to their people, processes and technology to assist them in maintaining and proving compliance -- a difficult job indeed.
•IVR 101: The Advantages of VoiceXML-Based IVR Systems
In this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what’s driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice’s value proposition as well as about IVR generally.
•The Facts About SIP
After years of refinement, the international SIP standard continues to become more integral to the movement toward converged voice and data communications. Unfortunately, some legacy vendors are still questioning various aspects of the open SIP standard. Here are a few of the more common objections going around and the Interactive Intelligence responses to them.

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