Tracey E. Schelmetic Info

TMCnet Contributor

Tracey E. Schelmetic is a TMCnet contributing editor.

Latest Articles

Most Companies Are Struggling to Use AI-based Predictive Analytics Effectively - 12/02/2022
AI-Driven Videos Bring a New Channel to Customer Support - 12/02/2022
How to Ensure Employees Follow IT Security Rules - 12/01/2022
Verint Recognizes Regional Customer Successes - 11/29/2022
How Much Does Successful Cyber Security Really Cost? - 11/28/2022
Verint Updates Compliance Recording Integration with Microsoft Teams - 11/28/2022
60 Percent of SMBs Believe They Have Achieved Omnichannel CX - 11/28/2022
Ring Central Partners with Charter Communications to Provide Expanded UCaaS Capabilities - 11/23/2022
Sumitomo Invests in IoT Company ClearBlade - 11/23/2022
IoT Platform Company Soracom Announces Five Million Connected IoT Devices - 11/21/2022
Gaming Company Razer Using AI to Drive Social Commerce and Support - 11/21/2022
Consumers Exhibit Shifting Preferences for Retail Messaging - 11/21/2022
Talkdesk Adds New Low- and No-Code Customization Tools for Contact Centers - 11/18/2022
Call Centers Can Reduce Holiday Retail Stress with Automation - 11/16/2022
Verint and Zoom Expand Partnership to Close Engagement Gap - 11/16/2022
Video-Based Safety and AI Technology Can Reduce Truck Accidents - 11/15/2022
E-Mobility Company Jetson Looks to Improve Customer Engagement - 11/14/2022
Exeger Chooses Semtech to Extend IoT Sensor Battery Life - 11/14/2022
Australian Healthcare Company Chooses RingCentral's UCaaS and CCaaS - 11/11/2022
MIT Technology Review Report Measures the Existential Threat Cybersecurity Attacks Pose for SMEs - 11/11/2022
BPO Giant Teleperformance Buys Recruitment Processing Outsourcing Company PSG - 11/10/2022
ServiceNow Links Service Requests and Back-office Systems - 11/08/2022
Stratospheric Rise Coming for Calls Handled by CCaaS Platforms - 11/04/2022
Incognito, Hitron Partner to Simplify IoT-enabled Smart Homes - 11/04/2022
Customer Are Happier When Communications Happen at a Personal Level - 11/03/2022
IntelePeer Partners with BASE to Train Military Spouses in Tech Careers - 11/02/2022
Salesforce Updates Contact Center Solution - 11/01/2022
Conversica Improves AI-Driven Revenue Digital Assistants - 10/31/2022
Your IT Decision Maker is Probably Looking for a New Job - 10/31/2022
Contact Centers Are Sending an SOS to CCaaS Providers - 10/28/2022
Wiliot Receives Historically Large Order for IoT Pixel Tags - 10/28/2022
U.S. CBP Adds New Drones for Border Enforcement - 10/27/2022
BFSI Companies Are Turning to the Cloud to Improve CX - 10/26/2022
Call Centers May Face a Problematic Holiday Staffing Season - 10/25/2022
Florida's Hurricane Ian Response Included Rapid Cloud Call Center Deployment - 10/24/2022
BPO iCXeed Launches Portfolio of CX Management Services - 10/24/2022
Wavenet Chosen as VAR for Avaya OneCloud - 10/20/2022
Call Center Outsourcer Ascensos Partners with IRIS Audio to Eliminate Background Noise - 10/18/2022
Medical Call Management Company Clarus Acquires Call Simplified - 10/17/2022
Would You Rather Shave Your Head or Contact Customer Support? - 10/14/2022
A New Call Center Platform for WhatsApp - 10/14/2022
Consumer Pessimism About Cybersecurity Costs Companies Business - 10/11/2022
3CLogic and Service Now Partner to Add Speech to Virtual Agent Solution - 10/10/2022
Verint Conversational AI Named to Constellation Research ShortList - 10/07/2022
JP Morgan Chase Launches Virtual but Local Contact Center in Detroit - 10/07/2022
Technology and Network Challenges Plague the Work from Anywhere Model - 10/07/2022
Think Ads That Follow You on Social Media Are Creepy? You're Not Alone - 10/06/2022
Call Center Background Noise Leads to Directly to Abandoned Calls - 10/06/2022
ISG Automation and Uniphore Partner for AI-Driven Call Center Agent Support - 10/03/2022
Salesforce Lets the CRM Genie Out of the Lamp - 10/03/2022
Truecaller Launches Smart Call Screening Solution with NLP - 09/30/2022
Amazon Plans to Close Most of Its Physical Call Centers - 09/30/2022
WFM Provider Connecteam to Give Free Access to Its App to Small Businesses - 09/29/2022
Legacy Authentication Methods Are Failing Call Centers - 09/27/2022
A Desire for Better CX is Driving Customers to Pivot from Retail Giants - 09/26/2022
Hybrid Employers Are Increasing Activity-Based Work Space - 09/23/2022
Verint Digital-First Engagement Delivers 271% ROI - 09/23/2022
Most Companies Aren't Collecting Enough Data for Actionable CX Insight - 09/21/2022
Verint and Two Customers Named as Contact Center Award Finalists - 09/21/2022
Zendesk Announces New Solutions for Call Center Triage - 09/19/2022
Sweden's Sinch Launches AskFrank, a Different Kind of Chatbot - 09/19/2022
Skimpflation is Harming the Customer Experience - 09/16/2022
AI-Driven CX Driving Strong Results for Verint - 09/15/2022
Sharp NEC Display and Guise AI Partner for Solution That Sees In-Person Customers - 09/12/2022
Employee Relationships Are Key to Hybrid Work Success - 09/09/2022
Five9 CX Marketplace Adds Aceyus Data Management Platform - 09/09/2022
AI Will Reduce Agent Labor Costs by $80 Billion by 2026 - 09/08/2022
Half of Educational Institutions Experienced a Cyberattack in the Past Year - 09/08/2022
Business Leadership's Resistance to Remote Work Harms Staffing - 09/06/2022
More Than Half of Remote Call Center Agents Would Quit if Recalled to the Office - 09/01/2022
Panera Bread to Begin Testing AI Cfor Drive-Through Orders - 09/01/2022
Customer Dissatisfaction with Travel Customer Experiences Soaring - 08/31/2022
Salesforce Announces Salesforce Easy for Simplified Sales, Service and Marketing - 08/30/2022
UJET Names Yosh.AI Certified Delivery Partner - 08/29/2022
Voice Automation Tops Call Center To-Do Lists - 08/26/2022
Observe.AI Launches Reporting & Analytics Solution for Call Centers - 08/26/2022
Customers Dissatisfied with Returning Products to Social Channels - 08/25/2022
Workforce App Startup ImIn Plans to Reimagine the Call Center Workforce - 08/22/2022
Alorica a Customer Experience Management Leader - 08/19/2022
Data Security Tops Banking Customers' Concerns - 08/19/2022
Employee Engagement is a Top Initiative for Call Center Leadership - 08/18/2022
3D Hologram Rental Company Adding Pizzazz to Dry Trade Shows and Corporate Events - 08/18/2022
Disability Support Services Provider Scope Transforms Call Management with NICE CXone - 08/16/2022
MiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace - 08/12/2022
Automation Solutions Company UiPath Acquires NLP Company Re:infer - 08/11/2022
New Verint Integration Consolidates Recorded Zoom Interactions with Customer Data - 08/11/2022
Contact Centers Face Barriers to Customer Experience Excellence - 08/11/2022
XSELL Brings Its Improved Agent Experience to the Five9 Platform - 08/11/2022
Cresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers - 08/05/2022
Study Finds Call Center Background Noise Leads to Increased Turnover and Angry Customers - 08/05/2022
Zuora and Snowflake Partner to Enable Real-Time Customer Data Pipeline - 08/05/2022
Study Find American Companies Are Lagging in Mobile Customer Support - 08/05/2022
Workforce Management Company Observe.AI Adds Certifications for Customer Data Security - 08/01/2022
Study Finds Omnichannel Grocery Shoppers Spend More - 07/28/2022
Gap Between Customer Expectations and Company Offerings Creates Crisis of Marketing Relevance - 07/28/2022
Indonesia's Indosat Ooredoo Hutchison Announces Success with WhatsApp Chatbot - 07/28/2022
Teleperformance Commits to Humanitarian Aid in Ukraine Through the ICRC - 07/28/2022
Errors in Personalization: 70 Percent of Customers Receive Mistargeted Information - 07/25/2022
WeWork Debuts Space Management Solution for Hybrid Workforces - 07/25/2022
Rising Inflation Increases Consumers' Expectations of the Customer Experience - 07/22/2022
US National 988 Suicide Prevention Hotline Goes Live - 07/21/2022
Study Finds Retailers Worry About Inadequate Call Center Staff for 2022 Holidays - 07/21/2022
Research Finds the Quality of the Customer Experience Affects a Company's Stock Price - 07/18/2022
Study Finds Younger Shoppers Put Little Emphasis on Retail Location Shopping - 07/18/2022
WEconnect Works Offers Mobile Behavioral Health Solution for Workers - 07/18/2022
Are Robots Replacing Human Workers or Complementing Their Work? - 07/15/2022
Contact Centers Understand the Importance of AI But Lack Expertise - 07/14/2022
Consumers Prefer Video for Marketing Communications - 07/14/2022
Younger Shoppers Put Little Emphasis on Retail Location Shopping - 07/14/2022
Workzinga Offers Workplace Culture Fit Assessment to Improve Hiring - 07/08/2022
Marketing Technology Will Improve the Customer Experience - 07/08/2022
ConvergeOne Approved by Georgia Technology Authority's GTA Ready Program - 07/07/2022
NICE Actimize Named a Leader in Anti-Money Laundering Technology - 07/07/2022
Evolve IP and Anywhere365 Partner to Virtualize the Role of Receptionist - 07/06/2022
CallMiner Named Best Overall AI-Based Analytics Company - 07/05/2022
India-based Voice AI Company Opens New York City Headquarters - 07/05/2022
Study Outlines Challenges and Potential of Connected Worker Solutions - 07/05/2022
Call Center Software Company TASKE Announces Compliance with Avaya OneCloud - 06/29/2022
Glia Announces ChanelLess SMS and Outbound Calling - 06/29/2022
Verint Presents Partner Awards at Engage 2022 Event - 06/20/2022
Verint Debuts One Workforce Approach for the Call Center at Engage 2022 Event - 06/20/2022
Verint Announces New Total Quality Approach to Customer Experience Management - 06/20/2022
IVR Industry to Reach $6.6 Billion - 06/16/2022
Majority of Call Center Agents Are Struggling with Complex Customer Requests - 06/16/2022
Understaffed Broward County 911 Center Leads to Rise in Abandoned Calls - 06/06/2022
Post-Pandemic, Digital Customer Interactions Will Continue to Grow - 06/06/2022
Is There a Disconnect Between Company and Customer Perceptions of Self-Service? - 06/06/2022
ASC's EVOIPneo Available in the Webex App Hub - 06/02/2022
Enghouse Interactive Offers Special CCaaS Pricing for Small Businesses - 06/02/2022
ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud - 06/02/2022
Observe.AI Introduces Adaptive Automation Solution for Contact Centers - 05/31/2022
Toledo Region Debuts Text-to-911 Technology in Emergency Call Centers - 05/26/2022
Replicant Expands Channel Support for Contact Center Automation Solution - 05/26/2022
Study Finds Manufacturers are Lagging in Industry 4.0 Technologies - 05/23/2022
Unified Contact Center Solutions Provider SharpenCX Announces Partner Program - 05/23/2022
Zoom Acquiring Customer Support AI and Automation Platform Solvvy - 05/20/2022
IP Phone Company Snom Cements Partnership with UCaaS Provider Dstny - 05/17/2022
How Critical is Empathy in the Customer Experience? - 05/17/2022 Meets Ambitious Customer Support Goal with the Help of Vonage - 05/13/2022
Contact Centers Are Experiencing Digital Growing Pains - 05/12/2022
Pindrop Debuts Voice Authentication Solution for Google Cloud Contact Center - 05/12/2022
MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr - 05/06/2022
NY State Will Receive $7.2 Million to Transition Suicide Prevention Call Center Services - 05/06/2022
Contact Center Automation Company Replicant Announces New Funding Round - 05/06/2022
Black Box and Atos Partner to Bring Unify Office by Ring Central to Black Box Customers - 05/05/2022
UiPath Adds Automation-as-a-Service Offering to the Finastra Cloud - 04/28/2022
Logicalis Launches Connectivity as a Managed Service Solution - 04/28/2022
More Than Half of Customers Would Pay More for an Excellent Customer Experience - 04/28/2022
Lynx Announces Support for Deployment of Google Anthos Bare Metal - 04/27/2022
Ericsson's Dual-Mode 5G Core Undergoing System Validation on VMware Telco Cloud Platform - 04/27/2022
When Customers Speak, Are You Listening? - 04/26/2022
Should Chatbots Disclose That They Are Chatbots? - 04/26/2022
Observe.AI Funding Round Expected to Advance AI-Driven Call Center Technology - 04/22/2022
Call Center Data Holds a Wealth of Customer Experience Opportunities - 04/22/2022
Ingram Micro Cloud Announces Record February after Microsoft New Commerce Experience Partnership - 04/21/2022
IoT Management Services Market Will Reach $37 Billion by 2026 - 04/21/2022
LiveVox Launches New Channel Program for MSPs - 04/21/2022
What Are Apple's Plans for NFTs? - 04/18/2022
Edify Labs Hires Mitel Veteran as VP of Channel Sales - 04/14/2022
Granite Telecom Announces New VAR Program for Advanced Services - 04/14/2022
Talkdesk Named Chrome Enterprise Recommended Partner - 04/13/2022
Boeing to Migrate More Applications to AWS - 04/13/2022
Clarus Communications and Connectivity Source to Merge; Expand Geographic Reach - 04/11/2022
India's Wipro to Acquire Telecom Services Provider CAS Group - 04/11/2022
Industrial IoT Company Blackline Safety Acquires Swift Labs - 04/07/2022
German MSP NTT DATA Acquires Bulgarian SAP Managed Services Provider - 04/07/2022
Fintech Solutions Provider Vergent Partners with Bilingual Call Center Company UCC - 04/06/2022
Gaming Laboratories International Announces New Hire for Customer Service - 04/06/2022
MSP Lingo Management Acquires BullsEye Telecom to Broaden Market Reach - 04/06/2022
Smarsh Adds Financial Industry Compliance Updates - 04/04/2022
Playvox to Debut Capacity Planner Module of Workforce Engagement Management Solution - 04/04/2022
Datto Holds Virtual Event on SaaS for MSPs - 04/01/2022
Semafone Partners with Talkdesk for PCI Data Security - 03/31/2022
Freshworks Helps UK Travel Group Address COVID-19 Queries - 03/30/2022
Virgin Media O2 Adopts VMware to Assist with 5G Rollout - 03/30/2022
Sourcepass Makes Portfolio Addition with Suite3 Acquisition - 03/30/2022
AudioCodes Launches Live Express SaaS for Teams Connectivity - 03/29/2022
Business Communications Solutions Provider Dstny to Acquire Qunifi - 03/29/2022
The Blockchain Association Opens Office in Albany, New York - 03/24/2022
NICE Actimize Introduces SaaS Risk Analysis Solution for Financial Services - 03/24/2022
Google Announces Expansion to Google Cloud Contact Center AI Platform - 03/22/2022
Twilio Debuts New API to Bring Chat Channels Under Single Umbrella - 03/22/2022
Remote and Hybrid Business Telephony for the Indefinite Future - 03/21/2022
T2M Works Develops Custom Audio-Conferencing Solution for NJ's Horizon Blue Cross Blue Shield - 03/17/2022
Ooma Scores PC Mag's Top VoIP Services Spot - 03/16/2022
City of Charlotte Outlines the Importance of Its 311 Call Center - 03/16/2022
DeepTarget to Offer Digital Experience Platform Managed Services - 03/16/2022
TouchPoint One Brings Basketball to Contact Center Performance Challenge - 03/15/2022
Deskless Workforce Management Company Connecteam Raises $120 Million - 03/10/2022
Technology Helps Solve Call Center Staffing Crises - 03/10/2022
Tucson Appoints New Director of 911 Call Center - 03/09/2022
Cloud Communications Company NWN Carousel Appoints New CFO - 03/08/2022
Huawei Broadens Bangladesh Book Fair Reach with Cloud Services - 03/07/2022
Study Finds Biometrics Key to Convenient Customer Authentication - 03/04/2022
Exotel Secures Unified License for Virtual Network Operator in India - 03/02/2022
LiveVox and Sandler Partners Sign Agreement to Deliver LiveVox CCaaS - 03/02/2022
Samsung Expands 5G vRAN Ecosystem with Partnerships - 03/01/2022
Seagate Technology Expands Lyve Cloud Storage Solution to Singapore - 02/28/2022
Bandwidth Welcomes New COO - 02/25/2022
Research Company Kantar Adopts Sytel Cloud Platform for Telephone Interviews - 02/24/2022