Vonage Communication APIs Available in Japan, Courtesy of Partnership with KDDI

By Tracey E. Schelmetic February 28, 2024

KDDI (News - Alert) Web Communications, a Japanese company focused on providing hosting solutions for small and medium-sized enterprises (SMEs), has more than 40,000 corporate clients today.

Recently, the company announced its partnership with internet telephony solutions provider Vonage (News - Alert) to bring Vonage Communications APIs to customers in Japan. (For context, KDDI has been providing communications platform as a service (CPaaS) API solutions since 2013.)

With Vonage's Communications APIs, businesses in Japan will be able to bring new communications capabilities to customers (including online calling and two-way messaging) to build better connections and engagement. In addition, security can be enhanced with simple, seamless two-factor authentication powered by the Verify API, while Vonage's conversational commerce application (powered by Jumper.ai) enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction.

In Japan, demand for CPaaS capability is escalating; it's poised to reach a valuation of $668.7 million, as of 2023. Research shows that the industry in Japan is likely to expand with a 28.50% CAGR from 2023 to 2033, reaching $8,902.50 million by 2033. Thus, KDDI plans to develop services that leverage its existing expertise and cultivate CPaaS and communications-related partners to help solve customers' communications problems.

“In offering Vonage's Communications APIs and Vonage Conversational Commerce, we have leveraged Vonage's extensive experience as a pioneer in the Japanese CPaaS market to create an environment that makes it easier for Japanese businesses to adopt CPaaS,” said Masato Yamazaki, President of KDDI Web Communications. “We provide ‘value-added’ services that are close to our customers, such as opening a sales website that is highly visible to Japanese people, developing an implementation support system, and setting up customer support in Japanese."

Vonage serves more than 120,000 business customers, has a global community of more than one million registered developers and a highly scaled platform.

Edited by Alex Passett
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