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•Trends and Transformation Impact within the OSS/BSS Marketplace
Alcatel-Lucent, in partnership with Nemertes Research and HP hosted a webinar that discussed the latest techniques for using data productively without reducing its value by locking it away. This Podcast provides a snapshot of the key takeaways.
•Minimizing the Risk of Information Security Breaches: Best Practices for SOA Governance and Compliance Webinar
Alcatel-Lucent, in partnership with Nemertes Research and HP hosted an event that discussed the latest techniques for using data productively without reducing its value by locking it away. Experts revealed how service oriented architecture (SOA) increases risks as well the impact of new heightened regulations on Governance, Compliance and Risk Management. The webinar concluded with a lively panel discussion where the presenters outlined their views of how to mitigate imminent information security threats in the new SOA world. Replay : https://www.accelacomm.com/jlp/ALU_50045029_2/7/50045029/
•IP Telephony and the Interaction Center Platform
Telephony remains the dominant form of customer interaction for most businesses today and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephone options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number of methods to combine traditional circuit and IP telephony utilizing comprehensive support for a variety of telecommunications architectures.








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