In a bid to expand their foothold in a market they’ve already experienced success in since first entering it back in 2001, Intervoice (News - Alert), provider of speech technologies announced today they will increase their investment in China by "establishing dedicated sales and support personnel through its partnership with Alliance Digital," a news release noted.

 

The company was able to establish their presence in the market via partners and distribution channels like Alliance Digital and IT Apps. Of their various customer wins, they have been especially successful with IT Apps in the financial services sector for their ability to offer companies improved customer service levels and more cost efficient, streamlined operations.

 

Just as in other markets, China is now beginning to place a heavier focus on the customer and on improving overall customer experience.

 

"Customer service technology is increasingly becoming a major focus in China as the country's economy continues to expand, personal income levels rise and consumer spending increases. This is fueling more commercial and consumer transactions and really driving the need for more sophisticated customer service technology," commented Daniel Hong, lead analyst, Datamonitor in a statement to the press.

 

Intervoice's voice and speech technologies platform provides operational efficiency and enhanced customer satisfaction for automated systems that connect people with information.

 

According to a news release, Intervoice with publicly introduce themselves to the market during a press conference in Beijing to be held tomorrow.

 

For more information, please visit: www.intervoice.com