TMCnet News
Intervoice Increases Investment in ChinaDALLAS --(Business Wire)-- Intervoice, Inc., (NASDAQ: INTV), a world leader in converged voice and information solutions, announced today that it is increasing its investment in China by establishing dedicated sales and support personnel through its partnership with Alliance Digital. Intervoice has been selling and supporting its converged communications products in the Chinese market since 2001. The company developed its business in China by selectively partnering with local and regional sales and distribution leaders such as Alliance Digital and IT Apps. As a result, Intervoice currently supports customers across a variety of sectors in the region, including insurance, logistics, manufacturing, telecommunications and the public sector. Intervoice has been particularly successful in the financial services sector with its partner IT Apps. This relationship has allowed Intervoice to add the following financial services companies to its customer roster: Industrial and Commercial Bank of China, Bank of China, China Construction Bank, Agricultural Bank of China, Huaxia Bank, Shenzhen Development Bank and China Everbright Bank. Intervoice allows financial services companies to go beyond connectivity, focusing on providing a high level of customer support, and streamlining operations for cost-efficient channels. "Customer service technology is increasingly becoming a major focus in China as the country's economy continues to expand, personal income levels rise and consumer spending increases. This is fueling more commercial and consumer transactions and really driving the need for more sophisticated customer service technology," said Daniel Hong, lead analyst, Datamonitor. "Intervoice has already established a presence with key customer wins in the voice automation and call center market in China. The company is ideally positioned to take advantage of China's new focus on customer service by offering an innovative converged communications solution." Intervoice has many call completion services such as traditional IVR (integrated voice response), voice delivery, voice portal, notification, and traditional voice and enhanced messaging that meet the needs of network service providers and enterprises. As the Company has adopted a converged platform strategy, there will be opportunities to support contact center and network applications through a single user interface, thereby increasing subscriber satisfaction and retention. Intervoice is a global market leader in developing IVR and voice self-service applications, and has redefined the IVR playing field in China. "Our solutions support speech recognition and text-to-speech technology, including Mandarin and Cantonese and we are leveraging our customer solutions to reach out to a larger base of customers in China," said Jim Milton, Chief Operating Officer, Intervoice. "China's market is an excellent platform to showcase our technology. The region has a number of exciting prospects for us. Since we began doing business in this area in 2001, we have strengthened our footprint by forming alliances with companies that have a strong local presence to help us drive growth in this market." A press conference will take place on Wednesday, October 25 in Beijing to publicly recognize and introduce Intervoice to the market. Intervoice's Jim Milton, Chief Operating Officer, George Platt, senior vice president of global channels and sales operations, and Michael Greco, managing director of Intervoice Asia Pacific will be in attendance. About Intervoice Intervoice, Inc. (NASDAQ: INTV) provides leading enterprises and network operators with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Intervoice Media Exchange, the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems have been proven in more than 23,000 implementations worldwide. With the acquisition of Nuasis, Intervoice can now bring new IP-based contact center applications to the agent desktop, including web-chat and email response applications, along with its market leading speech-enabled IVR and voice portal self-service solutions. In addition to traditional premise-based deployments, the Nuasis offering supports remote based agents and hosted solutions. Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com. |
