True Move, a provider of mobile services in Thailand, will enhance its current voice solution with Intervoice Service Gateway (News - Alert). The solution will support True Move’s growing customer base and lower operational costs.

 

By implementing Intervoice’s (News - Alert) carrier-grade platforms, True Move will expand its existing voice portal to facilitate pre-paid mobile phone subscribers, Internet and WiFi (News - Alert) users.

 

The partnership will provide True Move customers better customer experience with a quick and easy-to-use self-service system.

 

According to Mr. James Leander Powell, COO Mobile at True Move, the investment in Intervoice technology will give them a significant competitive advantage in the Asia-Pacific marketplace.

 

“To remain competitive and improve profitability in today’s marketplace, service providers must offer their subscribers high-value voice and speech self-service solutions,” said Michael Greco, managing director, Asia Pacific, for Intervoice in a press release.

 

He continued: “Utilizing Service Gateway from Intervoice, we are helping True Move increase customer satisfaction, retention, and loyalty in a region that is of key importance to Intervoice.”

 

Intervoice Service Gateway is a comprehensive voice solution, which allows carriers to reduce operational costs by up to 25 percent. Since the solution leverages open standards including SIP, VXML and CCXML, carriers can integrate additional revenue-generating, telco-grade applications without increasing the footprint of the system.

 

Headquartered in Dallas, Intervoice's speech technologies provide enterprises and network operators with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions.

 

True Move, Thailand’s fully-integrated communication solutions provider, offers innovative and high-quality wireless communications services on its nationwide 1800 MHz network to its customers throughout Thailand.

 

For more information, visit Intervoice or True Move.