Yealink IP Phones Complete Interoperability with Genesys SIPServer

By Rajani Baburajan, TMCnet Contributor

Yealink, IP phone maker has announced the completion of the interoperability testing of the Genesys SIPServer and Yealink’s state-of-the-art IP video phone and SIP-T2x series enterprise HD IP phones.

Genesys (News - Alert), a part of Alcatel-Lucent’s Applications Software Group, provides software solutions that manage customer interactions across all communication channels.

The interoperability testing will result in a combined offering that would benefit the customers of both Genesys and Yealink (News - Alert) customers, company officials said.

Genesys SIP Server provides an open, flexible and reliable telephony and agent monitoring functions that integrate the Genesys 7 Suite with any Session Initiation Protocol (News - Alert) (SIP)-enabled IP infrastructure or additional SIP applications.

With Genesys SIP Server, companies can leverage the world’s leading contact center suite on an open-standards IP infrastructure. It also provides agent monitoring and all telephony functions needed in the contact center including customer segmentation, call queuing, call routing, reporting and call control functions, company officials said.

Yealink SIP-T2x series of enterprise HD IP Phones includes the popular SIP-T28P/SIP-T26P/SIP-T22P/SIP-T20P. They are equipped with the TI TITAN chipset and TI Voice Engine.

The SIP-T2x series phones offer high definition voice, broad range of voice codecs, security protection for privacy, and rich features including BLF/BLA, PoE, Pnp Auto-provision, and seamlessly work with Elastix (News - Alert), according to company officials.

Earlier this year Yealink also announced the completion of interoperability test between Elastix IP-PBX (News - Alert) and Yealink SIP-T2x series full range of HD IP Phones. 

The Elastix-Yealink partnership enables Elastix to easily deploy scalable IP-PBX solutions to the enterprise. Businesses can connect their distant branch locations, while maintaining all major PBX features available at their corporate office.

(source: http://www.tmcnet.com/channels/ip-phone-maker/articles/130335-yealink-ip-phones-complete-interoperability-with-genesys-sipserver.htm)