December 29, 2010
Last Week's Skype Outage ExplainedBy Cindy Waxer, TMCnet Contributing Editor Skype disappointed scores of holiday revelers over the Christmas season thanks to a significant outage that prevented distant loved ones from chatting via webcam from Dec. 23 to 25. Now Skype (News - Alert) CIO Lars Rabbe has an explanation for the poorly planned outage: Microsoft Windows. According to a blog posting from Rabbe: “On Wednesday, Dec. 22, a cluster of support servers responsible for offline instant messaging became overloaded. As a result of this overload, some Skype clients received delayed responses from the overloaded servers. In a version of the Skype for Windows client (version 5.0.0152), the delayed responses from the overloaded servers were not properly processed, causing Windows clients running the affected version to crash. “Users running either the latest Skype for Windows (version 5.0.0.156), older versions of Skype for Windows (4.0 versions), Skype for Mac, Skype for iPhone (News - Alert), Skype on your TV, and Skype Connect or Skype Manager for enterprises were not affected by this initial problem. Skype wasn’t the only tech titan to dampen the holiday season this year. Beginning at 8 p.m. on Sunday, Nov. 28, Comcast (News - Alert) customers up and down the right coast found themselves without Internet connectivity. Comcast, which initially reported that it had no idea what caused the outage, now attributes it to “server problems.” Affected states included Massachusetts, Connecticut, New York, Maryland, Virginia, New Hampshire and Washington, D.C. Interestingly enough, the outages appeared to affect only high-speed cable Internet service, and did not knock out the company's digital TV and VoIP telephone offerings. Edited by Tammy Wolf (source: http://www.techzone360.com/topics/techzone/articles/130367-last-weeks-skype-outage-explained.htm) |