May 24, 2010
Free Webinar: How to Improve Voice Quality in SIP-based NetworksBy Anuradha Shukla, TMCnet Contributor The performance of voice calls on an IP network can be affected by several factors and according to Empirix, organizations should never underestimate the value and importance of voice quality in their SIP-based IP telephony network. Officials with Empirix (News - Alert), a provider of service quality assurance for new IP communications note that phones are the lifeblood of organizations and cannot afford to implement or maintain systems with unclear sounds, dropped calls, one way audio or long connect times. An upcoming Webinar, "Voice Quality in SIP-based Networks: Assuring a Positive Customer Experience," will be held on Wed., May 26 at 2:00pm ET to highlight the ways a network can directly affect the customer's experience, and its importance for organizations looking to accurately identify when a problem with voice quality is occurring. This is no easy task - since several factors can cause poor voice quality in an IP telephony deployment. Webinar attendees will have the opportunity to learn how to identify, troubleshoot and prevent IP telephony voice quality issues in the enterprise. In addition, attendees will learn about essential best practices in managing the customer communications experience and how to achieve effective voice quality problem resolution as well as prevent quality problems in the future. Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha's article, please visit her columnist page. Edited by Stefania Viscusi |