Bell Canada Intros VoIP Managed Services for Cisco and Nortel Enterprise Customers

Large enterprises that use Cisco or Nortel IP systems might find that a third party offering is needed to achieve optimized communications efficiency and performance. It is this very market that Bell Canada is targeting with its new VoIP Managed Services offering.

 

The solution from Bell, announced Monday, is a suite of resources, toolsets and processes that includes incident diagnosis and problem-solving services and VoIP device surveillance. This is bundled with around-the-clock, bilingual support.

 

Nortel (News - Alert) and Cisco are both working with Bell to ensure that customers get the service and performance they need.

 

“Customers are looking for ways to maximize the return on their capital investments while gaining the immediate benefits of new technologies, such as unified communications, for a competitive edge,” said Ron McDougall, vice president of sales at Nortel, in a statement. “Bell’s new VMS services will provide customers with both, while lowering their overall total cost of ownership.”

 

Olaf Krahmer, vice president at Cisco’s (News - Alert) service provider division, expressed a similar sentiment.

 

“Bell has consistently demonstrated its commitment to delivering leading-edge managed services through the expansion of its national MPLS core network and its achievement of Cisco Master Unified Communications (News - Alert) and Security Certifications,” Krahmer said, in a statement.

 

The VoIP Manager Service offering from Bell includes eight main components: advanced surveillance (for detecting and prioritizing incidents), incident management (for detecting and restoring VoIP devices), problem management (advanced investigation of recurring incidents), change management (auto-submits changes to the service desk), release management (for deficiency analysis, implementation and reporting), configuration management (periodic verification and backup), reporting (electronically distributed), and 24/7 bilingual service desk.

 

“With the largest installed base of VoIP-enabled PBXs in Canada, we knew that our customers were looking for more help in getting the most out of their IP technology,” said Stephane Boisvert, president at Bell’s enterprise group, in a statement. “VoIP Managed Service meets that need, helping them be more productive by leveraging Bell's unmatched expertise.”

 

Boisvert continued: “We ensure that customers' systems are performing at their peak with maximum uptime, and at a cost that is both predictable and, with no need to build their own support staff, less than if they manage it themselves. With access to Bell's industry-leading toolsets and experts, our customers can free up their time to be more responsive to their business and their customers.”