WFMSG Announces Asterisk Integration

Community workforce management solution provider, The WorkForce Management Software Group, Inc. (WFMSG), has reportedly developed and deployed an interface into the Asterisk (News - Alert) engine, an open source telephony platform.

 

Released under the GNU General Public License (GPL), the Asterisk allows developers and integrators to create advanced communication solutions. This open source telephony engine is available for download free of charge. Asterisk runs on a wide variety of operating systems including Linux, Mac OS X, OpenBSD, FreeBSD and Sun Solaris.

 

Asterisk has also reportedly added various features to existing call center solutions by adding remote IP agent capabilities, advanced skills-based routing, predictive and bulk dialing, and so on.

 

"Interfacing into this platform broadens Community's appeal and reach into a wider market," says Peter A. Schmidt, WFMSG principal and chief technology officer.

 

 "It is crucial that our solution interface is not only to the more traditional PBX platforms such as Nortel and Avaya but to more open platforms such as Cisco (News - Alert), which we announced earlier this year, and now Asterisk," added Schmidt.

 

"We feel that presenting an end to end solution to our clients increases our value proposition," said Todd A. Cotharin, principal responsible for WFMSG operations.

 

 "By adding Asterisk to our extensive library of active integration, we are further reducing cost to our customers. Reducing cost of entry and ownership, coupled with intelligent deployment processes that capture ROI, is the strategic difference for Community in the market”, stated Cotharin.

 

Cotharin also confirmed that the Asterisk interface is just one more facet of the company’s bundled approach that makes it easy for its clients to invest in the Community solution without worrying about unforeseen expenses.

 

WFMG has been offering contact center performance optimization professional services that are designed to maximize and leverage investments in people and technology.