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February 13, 2008
Google Apps Get Unified Communications
By Rich Tehrani, President and Editor-in-Chief
It was bound to happen. Google ( News - Alert) Apps have finally become connected to the world of unified communications.
Thanks to Voice Mobility, you can now integrate Google Apps with your unified communications system in your campus or corporate environment. As you may know, the Google Apps suite includes Gmail, Google Talk, Google Calendar, Google Docs, Contacts, Mobile apps and other collaboration tools all using the workplace or campus domain.
The company's UCN ( News - Alert) Vmerge adds unified communications to complete messaging, collaboration, calendaring and presence functionality. The solution allows hosted or on-premise technology to handle the connectivity, which is great for people who prefer the flexibility of choosing how they install this solution.
According to UCN spokesman Mike Seeley, Voice Mobility's VP of Global Sales, this total solution is like deploying Microsoft Exchange server, Active Directory and Office Communication Server at a fraction of the cost. In fact, Seeley compares this solution in the workplace and campus market to what Salesforce.com ( News - Alert) has done in the CRM space. I might have added that this solution is to communications as Salesforce.com is to CRM.
UCN Vmerge enables users to access voice, fax and e-mail messages directly from their Gmail account and synchronize all messages across all their devices — in essence, gluing the Google Apps to the enterprise telephony infrastructure. For example, if an e-mail is heard via the user's mobile device, it will be shown as read in their Gmail account. Other functionality enables users to:
- Send faxes directly from their Gmail account;
- Receive voice and fax messages in their Gmail account;
- Record and deposit office conversations in their Gmail account;
- Manage live calls from their desktop;
- Click-to-dial internal and external numbers from any Google application;
- Synchronize call logs;
- Import Google Contacts into UCN Vmerge for remote access;
- Utilize least cost routing available from the enterprise PBX
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You also get message waiting indication, message notifications, mobile workforce integration and offline access to the user's inbox. The company plans to release PBX ( News - Alert) presence integration with Google Talk soon.
UCN Vmerge is compatible with the majority of PBX and Centrex solutions on the market and the company can answer specific questions. For more information visit the Voice Mobility snapshot page or call John Gavin at 1.866.799.5577.
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Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Private Branch Exchange (PBX) | X | | Originally, telephone features were provided by telephone central office switching systems, often called CENTREX.�PBX systems emerged as customers wanted to have more calling features and control over...more |
Centrex | X | | CENTREX or CENTtral office EXchange is a telephone company service with switching in the CO-Central Office not at the customer premise.
CENTREX is known by many different names and is a service/rent ...more |
(source: http://hdvoice.tmcnet.com/topics/unified-communications/articles/20639-google-apps-get-unified-communications.htm)
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