24/7 Customer Launches Contact Center in Nicaragua, Boosting Country's Call Center Services

By Trupti Kamath, TMCnet Contributor

24/7 Customer, the global leader in predictive interaction solutions, has opened its contact center in Managua, Nicaragua. The company set up its 10^th global center to deliver voice-based inbound customer support service. Located in Accedo Technology Park, it currently employs nearly 150 people and plans to ramp up to 1,000 people in the next 12-18 months.

With its patent pending “predictive interactions” SaaS (News - Alert) platform coupled with “24/7 Outperformance” framework, 24/7 Customer promises to improve sales & customer experience by 10 to 15 percent or more and reduce contact center costs by 10 percent or more for its clients.

“The opening of the new delivery center in Managua is an integral part of our global expansion plan and emphasizes our focus in the ‘Americas’ (Latin & Central America). Nicaragua as a country has displayed great potential to be the next preferred outsourcing destination in the contact center industry,” said P V Kannan, co-founder and CEO of 24/7 Customer. “We are amongst the first to set up operations here. The positive response from our clients to this region as a preferred near shore destination has been the key factor in setting up this new center.”

This center in Managua is the tenth global center for 24/7 Customer. The other nine centers are located in Bangalore, Hyderabad, Guatemala City, Shanghai and Manila.

“The local population possesses an exellent understanding of the American culture and there is an abundance of talented English speaking graduates -- two key factors that drive the success in the contact center industry. We have successfully exhibited our ability to tap into this talented pool and generate an exceptional standard of customer service in Guatemala,” Kapil Rajvanshi, Latin American Head for 24/7 Customer said. 

“In four years, we have set up two contact centers in Guatemala City and scaled it to nearly 2000 people. The expansion into Nicaragua highlights the potential of this region as a preferred destination for near-shoring,” Rajvanshi added.

24/7 Customer first entered Latin America in May 2006, with its 500 seats center in Guatemala City. 24/7 Customer provides customer support services from its two state of the art centers to the hospitality, financial services, tech support and retail sectors in both English and Spanish.

(source: http://call-center-services.tmcnet.com/topics/call-center-services/articles/94323-247-customer-launches-contact-center-nicaragua-boosting-countrys.htm)