Oracle is Seeing Rising Number of Communications, Media Clients Including for Contact Center Solutions

By Trupti Kamath, TMCnet Contributor

Oracle's (News - Alert) software and systems span the communications industry technology landscape for Contact Center Solutions and other uses. They include: carrier-grade servers, storage and IT infrastructure, mission-critical business and operational support systems and service delivery platforms, business intelligence applications and retail point-of-sale solutions, and the Java platform, running on more than two billion mobile and handheld devices.

According to Oracle, more than 90 communications service providers worldwide selected, implemented or extended their use of Oracle applications from June 2009 through May 2010. These companies rely on Oracle to help accelerate offer design and rapidly deliver and charge for innovative services while reducing the cost and complexity of infrastructure software and hardware.

"Communications companies worldwide continue to select Oracle for its unprecedented hardware and software product portfolio with industry expertise in delivering quantifiable business results. Oracle will continue to remain on the forefront of innovation throughout the entire communications spectrum -- improving the customer experience, minimizing operational costs and optimizing business models," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.

WIND Mobile, a subsidiary of Globallive that provides voice, text and data services, worked with Oracle to enhance its service delivery platform and increase its applications offerings. With Oracle Communications Services Gatekeeper, WIND Mobile exposed its network to third-party providers and partners, giving them the opportunity to develop applications without expertise in specific network protocols.

This provided WIND Mobile with the scalability to offer hundreds, if not thousands, of applications in a very fast and cost-effective manner while maintaining security and control over which third-party developers use its network. This implementation enabled WIND Mobile to maintain a competitive edge as next-generation mobile content emerges. WIND Mobile and Oracle worked with HP on the six-month implementation.

The following communications and media companies also selected or extended their use of Oracle Communications applications and platform software: Berca Global Access (Indonesia), Bharat Business Channel Limited (India), FairPoint (United States), Grameenphone (News - Alert) Ltd. (Bangladesh), LG Telecom (South Korea), Nintendo of America Inc. (United States), PenTeleData (United States), PT Indonesia Comnets Plus (Indonesia), RTI - Reti Televisive Italiane S.p.A. (Italy) and Travelport LP (United States).

A Forrester (News - Alert) Research study on the CRM suite for large and midsized organizations for Q2 of 2010 has positioned Oracle “CRM On Demand” as a Leader on the basis of its strong usability, low costs, quick time-to-value which has attracted mid-sized organizations.

(source: http://callcenterinfo.tmcnet.com/Analysis/articles/94144-oracle-seeing-rising-number-communications-media-clients-including.htm)