Digital Dialogue Attains Record Call Volume for July

(Wireless News Via Acquire Media NewsEdge)
Digital Dialogue, a PSCU Financial Services company and nationwide
provider of 24/7 call center operations and software solutions to
credit unions, achieved record call volume in the month of July.

According to the company, call center activity peaked at 211,167
incoming calls, a 65 percent increase over last year and clear
indication that credit union members need and demand responsive, 24/7
total member care.

Company officials noted that the previous record number of calls
Digital Dialogue received was documented in May 2008, when the company
took 171,722 calls. While the industry standard for call centers
answering incoming calls immediately is 80 percent, Digital Dialogue
consistently surpasses the standard, reaching 87 to 90 percent.

"Digital Dialogue, which is known as a leader in providing 24/7 call
center operations, was the clear winner in our due diligence process,"
said Bonny Godtland, president at St. Paul, Minn.-based St. Paul
Federal Credit Union. "The call center experts provide us with a 24/7
call center to manage our members calls for less than it would cost to
hire and train two full time employees. It is important for us to be
available to our members at all hours of the day and night without

incurring additional expenses."

"Our record call volume growth is a testament to the changing needs of
today's credit union members," said Peter Schmitt, president of Digital
Dialogue. "Members demand 24/7 account access, and successful credit
unions know that the key to staying ahead of the competition begins
with offering around-the-clock contact. Digital Dialogue offers
technology that enables the credit union to improve member service
levels and ultimately make members promoters within their community."

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((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))

Copyright ? 2008 Wireless News

(source: http://www.tmcnet.com/usubmit/-digital-dialogue-attains-record-call-volume-july-/2008/09/02/3627700.htm)

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