Tracey E. Schelmetic Info

TMCnet Contributor

Tracey E. Schelmetic is a TMCnet contributing editor.

Latest Articles

Officials in India Say Call Center Scam Operations Are Soaring - 09/24/2021
Semafone Files Patent Infringement Suits Over Its DTMF Masking Technology - 09/23/2021
Verint Releases Report Ranking Health Insurers Customer Satisfaction Scores - 09/22/2021
SCOTUS Decision on TCPA Doesn't Let Marketers Off the Hook - 09/21/2021
ClearOne Debuts UNITE 200 Pro Camera for Video Collaboration - 09/21/2021
Managed Services Provider Frontline Management Services Acquires LOGICFORCE - 09/17/2021
Anthony Scaramucci-headed Hedge Fund to Enter into Crypto Partnership - 09/17/2021
Durham, North Carolina Takes Steps to Fill Empty Seats in 911 Call Center - 09/15/2021
IBM Adds New Features to Watson Assistant for Call Centers - 09/14/2021
500apps Corp. Introduces All in One App Suite - 09/13/2021
TruSight Completes Rollout of Third-Party Risk Data Platform - 09/10/2021
Bluefin Granted Patent for ShieldConex Data Security Technology - 09/09/2021
RevSpring's Outbound IVR Solution Now Available with Epic EHR Solution - 09/09/2021
Ohio 911 Call Center Agent Saves Life of Choking Coworker - 09/02/2021
TCN Releases Online Guide for Managing Call Center Agents - 09/02/2021
Zendesk Acquires AI Startup Cleverly - 09/01/2021
Lucency Chooses IntelePeer's Omnichannel CPaaS Solution - 09/01/2021
BeingAI Debuts AI Being Zbee - 08/27/2021
AI Search Company Yext Launches on Salesforce AppExchange - 08/26/2021
IBM's Telum Processor Allows AI to Work Where Data Resides - 08/25/2021
IR Joins ServiceNow Partner Program for Better Real-Time Insights - 08/23/2021
Zylo Launches Portfolio of Managed Services - 08/20/2021
Launchpool Labs to Host Incubation of NOWwhere NFT Marketplace - 08/19/2021
Australian Telecom Company Migrates to Amazon Connect Contact Center - 08/18/2021
Avature Chooses Dublin-based DIDWW's Cloud PBX Phone System - 08/17/2021
School Districts Attempt to Mitigate Bus Transportation Chaos with Call Centers - 08/13/2021
Can Remote Call Center Workers Be Forced to Accept Video Surveillance in their Homes? - 08/13/2021
Mobile Heartbeat to Debut Cloud-Based Calling Application for Healthcare - 08/11/2021
Curator Hotels & Resorts Announces Three New Telecom Technology Partners - 08/10/2021
Video Chat Helps Companies Maintain High Touch Customer Experiences - 08/06/2021
Ernst & Young Australia to Acquire MSSP and Cybersecurity Firm SecureWorx - 08/05/2021
Federal Government Begins Push for More Omnichannel Communications Across Agencies - 08/05/2021
Conversational Customer Engagement Platform Dixa Announces $105 Million Funding Round - 08/04/2021
Indian Police Bust Cybersecurity Scam Call Center - 08/02/2021
High Performing Companies More Likely to Utilize Customer Journey Management - 07/30/2021
Acronis Integrates with Jamf for Apple Enterprise Management - 07/29/2021
Nation's 911 Call Centers Struggle to Maintain Appropriate Staffing Levels - 07/29/2021
Lumen Technologies' Stock Rises on the Sale of Latin American Business - 07/27/2021
Twilio Announces Full Compliance with Anti-Robocall Protocols STIR/SHAKEN - 07/27/2021
Nine Champions Land in the Canalys Cybersecurity Leadership Matrix - 07/23/2021
SentinelOne and Exclusive Networks Partner for MSSP Platform - 07/22/2021
Florida Sees Success Tapping Emergency Management Consultant for COVID Crisis - 07/21/2021
German Solar Systems Company Chooses Talkdesk as Contact Center Provider - 07/20/2021
Fuze Chosen as Contender in Aragon Research Globe for Intelligent Contact Center - 07/19/2021
Malwarebytes Partners with Datto to Offer a Single, Integrated View to MSPs - 07/19/2021
Customers' Patience for COVID-Related Call Center Waits Is Wearing Thin - 07/15/2021
LitLingo Offers AI-Driven Language Analysis for Business Communications - 07/14/2021
Viber Forms Partnership with Sri Lanka's Dialog Axiata - 07/13/2021
75 Percent of European Contact Center Executives Don't Understand AI - 07/08/2021
APAC Study Found an Expansion of Enterprise AI Implementation in 2020 - 07/08/2021
COVID-19 Call Center Closures Reflect Sign of the Times - 07/07/2021
Chatbots Leverage Customer Information for a Better Experience - 07/07/2021
TTEC Wins FEMA Blanket Purchase Agreement - 07/02/2021
Clickatell Makes It Easier to Add Chat to the Customer Mix - 07/02/2021
Contact Centers Should Aim to Become Experience Centers - 07/02/2021
Blue Prism's Contact Center Offering Integrated into AWS - 06/17/2021
Lifesize Adds Expanded Capabilities to CxEngage Platform - 06/17/2021
Study Finds Call Center Fraud Has Shifted to the IVR - 06/16/2021
Why VoIP Service is Important to Hotel Management - 06/15/2021
Vonex Purchases Cloud Phone, Mobile and Internet Services Business from MNF Group - 06/10/2021
AT&T Business and Cisco Partner to Enable Hybrid Work Environments - 06/10/2021 Helps Customer-Face Companies Bridge the Digital Divide - 06/10/2021
BCM One Named to CRN's Top 500 Solutions Provider List - 06/04/2021
A Generation Later, and Speech Technology Finds Its Place in Customer Service - 06/04/2021
Cision Completes Acquisition of Social Listening Company Brandwatch - 06/03/2021
RingCentral and Deutsche Telekom Announce Partnership for UCaaS and Contact Center - 06/02/2021
Scorebuddy Quality Assurance Platform Provider Acquires CxMoments Text Analytics Solution - 05/21/2021
Gridspace's Real-Time Speech Transcription Tool Debuts on Google Cloud Marketplace - 05/21/2021
CCaaS Solution Storm by Content Guru Is Verified Citrix-Ready - 05/20/2021
Arrow Business Communications Acquires Network Security Provider UK-tec Limited - 05/17/2021
Zammo Introduces No-Code Conversational AI Platform for Voice Automation - 05/13/2021
Medicus IT Merges with Healthcare MSP HITCare - 05/11/2021
GNC Adopts Verint Experience Management for Omnichannel Customer Experience Strategy - 05/10/2021
NTT Chooses Radisys for Its Business Continuity Cloud Communications Offering - 05/06/2021
Sinch AB Partners with Adobe to Offer Broad Array of Chat Messaging Applications - 05/05/2021
MATRIXX Announces 5G Performance Benchmarks with IBM Cloud for Telecommunications - 05/04/2021
New Horizon Announces Access to STACK Solutions by Canadian Locations - 04/30/2021
Blockchain for the Wine Industry - 04/30/2021
Russian Pharmacy Chain 36.6 Automates Marketing Campaigns with SAS Analytics - 04/29/2021
Calabrio Acquired By Private Equity Company Thoma Bravo - 04/26/2021
NYC Comptroller Candidate Unveils Blockchain and Cryptocurrency Proposal for City - 04/23/2021
NICE Ranked as WFM Market Share Leader in DMG Consulting Report - 04/21/2021
NICE Ranked as WFM Market Share Leader in DMG Consulting Report - 04/21/2021
MSP Velocity Announces Executive-Level Personnel Changes - 04/20/2021
Study Finds Two Out of Three Call Centers Lack Multichannel Integration - 04/19/2021
Microsoft Acquires Speech AI Leader Nuance Communications - 04/16/2021
State Bank of Pakistan Issues New Standards for Improving Banking Call Centers - 04/09/2021
Comstar Technolgies Adds 8X8 CPaaS Solutions to Portfolio - 04/08/2021
LogicPlum Adds New Functionality to Enterprise AI Solutions Platform - 04/05/2021
Texas County Winds Down COVID-19 Vaccine Call Center - 04/05/2021
Adsero Security and Ballast Services Partner to Provide IT Security Managed Services - 03/31/2021
Visa Announces Partnership with to Settle Transactions in USD Coin - 03/31/2021
Barracuda Networks Expands Offering to Include Barracuda CloudGen Access for MSPs - 03/18/2021
UNC Children's Hospital Partners with CarolinaLink to Expand Telemedicine to Rural Areas - 03/18/2021
COVID-19 Pandemic Supercharges Growth of Cloud Contact Center Applications Market - 03/16/2021
Arizona Call Center Worker on Life Support After 15-Hour Shift - 03/11/2021
Workforce Management Ecosystem Shiftsmart Announces New Hires and Promotions - 03/10/2021
RingCentral Expands Operations in Australia - 03/09/2021
Twilio Announces Terms of $1 Billion Public Note Offering - 03/08/2021
NinjaRMM Adds 'Red Team' to Expand Cyber-Security Tools for MSPs - 03/04/2021
New Jersey to Increase Workers at COVID-19 Vaccine Call Center - 03/03/2021
Fuze Appoints New Chief Revenue Officer to Lead Global Sales Team - 03/02/2021
Intermedia Cloud Communications Files with SEC for IPO - 03/01/2021
Pennsylvania's Delaware County Partners with Outsourcer to Ramp Up COVID Call Center - 02/26/2021
Zerorez Atlanta Switches to Bright Pattern for Remote Agent Customer Support - 02/24/2021
NICE Receives UK Customer Service Excellence Award - 02/23/2021
State of Washington Signs NASPO Cloud Solutions Addendum with 8x8 - 02/23/2021
India's Tata Communications to Partner with Google Cloud - 02/21/2021
Windstream Adds Mitel's UCaaS Contact Center Solutions to Its Portfolio - 02/18/2021
Australian Cloud Channel Company rhipe Joins Access4 Partner Network - 02/18/2021
Changing Customer Preferences Changing Contact Center Operations - 02/16/2021
Canada's Versature Rebrands as net2phone Canada - 02/11/2021
Avaya Expands OneCloud CCaaS Network with Two New UK Partners - 02/10/2021
QUICKOM by Beowulf Allows Users to Host Video Conferences on Their Own Servers - 02/09/2021
CivicPlus Partners with Frase for AI-Driven Chat Bot for Local Government COVID Support - 02/05/2021
Matrixx and Salesforce's Go Digital Adopted by Three UK's New Pay As You Go Service - 02/05/2021
NICE's NTR-X Compliance Recording Platform Offers Security in the Work-from-Home Era - 02/02/2021
Mitto Conversations Provides a Single Multimedia Inbox for Omnichannel Communications - 01/29/2021
Online Loan Company Marlette Funding Implements Comcast Business VoIP - 01/28/2021
State of Nebraska Chooses Lumen for Next Generation Emergency Call Center Operations - 01/26/2021
China's Blockchain Service Network Prepares for Central Bank Digital Currency - 01/22/2021
Latin America's Largest Investment Bank Partners with Feedzai for AI-Based Transaction Security - 01/21/2021
Canadian Telecom Company Distributel Acquires Primus Telecom - 01/21/2021
Companies Use Analytics Technologies to Make Staffing Decisions During COVID-19 - 01/15/2021
Nuance Debuts 'Digital Front Door' for Patient Engagement in Healthcare - 01/13/2021
Data Diode Technology Pioneer Owl Cyber Defense Acquires Trident ACS Products Line - 01/13/2021
VoIP Provider Zadarma Attracts International Attention for Affordability and Features - 01/12/2021
Successful Student Rates Online AI Degrees for 2021 - 01/12/2021
Crisis Event Management Solutions See Brisk Growth in a Year of Global Trouble - 01/08/2021
How the COVID-19 Pandemic Is Changing Marketing - 12/30/2020
The Rise of Zoom, Interrupted by Spying Allegations - 12/30/2020
Bigtincan to Acquire ClearSlide for Leadership in Sales Enablement - 12/30/2020
Call Centers Play Powerful Role in COVID-19 Contact Tracing - 12/30/2020
Geoverse Unveils Easy-to-Use Cloud PBX Services - 12/28/2020
Call Center Outsourcing Marketplace ArenaCX Becomes Zendesk Partner App - 12/23/2020
Astute Releases Definitive Guide to Customer Service Automation - 12/22/2020
Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation - 12/22/2020
Cybersecurity Firm Sophos Introduces Four New Open AI Developments - 12/17/2020
ISG Report Observes Challenges and Opportunities COVID-19 Presents to MSPs - 12/17/2020
AWS Shares Steps for Reinventing Your Business - 12/17/2020
Cloud Solutions Provider AllCloud Enters Strategic Collaboration Agreement with AWS - 12/10/2020
Tips for Smoothing Out Holiday Call Volume Spikes - 12/09/2020
Broadvoice Makes Holiday Commitment to Toys for Tots Charity - 12/08/2020
SugarCRM Joins Amazon Web Services Partner Network - 12/08/2020
Charitable Organizations Partner for Citizen-Led Public Service Project - 12/04/2020
Nextiva Outperforms Already Robust UC&C Growth Averages - 12/03/2020
Airbnb Hints at Embrace of Blockchain and Cryptocurrency in IPO Filing - 12/02/2020
With the COVID Pandemic, Call Center Fraud Is on the Rise - 12/01/2020
Colorado State Police Launch Non-Emergency COVID-19 Call Center - 11/25/2020
SaaS Eliminates the Significant Hurdle of Software Installation and Maintenance - 11/25/2020
Zoom and Lumen Advance Partnership with Combined Solution - 11/25/2020
Russia's Tricolor to Modernize Customer Support with Genesys Engage - 11/20/2020
Canadian Company OnX Launches UCaaS Built on Cisco Platforms - 11/19/2020
Vonage Chooses Spain's Evolutio to Resell Vonage Contact Center - 11/17/2020
AI-Driven Customer Service Workflow Company Ushur Raises $25 Million - 11/16/2020
Managed IoT Service Providers Expand Their Reach - 11/13/2020
Estee Lauder Accused of Racism in Exchange with Makeup Customer in Korea - 11/12/2020
Preventing COVID-Burnout in Call Center Agents - 11/11/2020
Calabrio Announces Analytics Competition and ONE Awards at Virtual Customer Event - 11/09/2020
Verint Wins FinTech Regulatory Compliance Award - 11/05/2020
Bandwidth to Finalize Acquisition of London-based Voxbone - 11/04/2020
Bridging the Gap Between IT and OT in the Industrial Internet of Things - 11/02/2020
Facebook Announces Updates to Messenger API to Support Instagram Messaging - 10/30/2020
Accenture Purchases Madrid-Based Managed Service Provider - 10/29/2020
Omni-channel Banking for the Digital Customer - 10/29/2020
OpenText Introduces Platform for Custom Information Management Solutions - 10/28/2020
ScalePad CEO to Share Tips on Improving Revenue for MSPs - 10/27/2020
ScalePad CEO to Share Tips on Improving Revenue for MSPs - 10/26/2020
SUSE SAP in the Public Cloud on Microsoft Azure - 10/26/2020
Velocity MSP Expands into Grocery Store with Acquisition of Impax Media - 10/22/2020
Scorebuddy Combines LMS and Quality Management in a Single Platform - 10/21/2020
Concentrix Introduces New Customer Experience Platform - 10/20/2020
RingCentral Begins Virtual Developer Conference This Week - 10/19/2020
Smart Help Desk Accelerator DigitalBrain Announces $3.4 Million in Seed Funding - 10/16/2020
Philippines Opens Call Center to Connect Teachers to Struggling Students - 10/15/2020
Omnichannel Messaging Company MessageBird Raises $200 Million in Funding - 10/14/2020
Twilio to Purchase Segment to Break Down Data Silos for Better Customer Engagement - 10/13/2020
Lightstream Debuts Managed Security Services Suite - 10/12/2020
QVC to Sell or Lease Virginia Call Center and Make Work-from-Home Permanent - 10/08/2020
Call Center Operations Complicated by Robocalls - 10/07/2020
Verizon Debuts Contact Center Hub Solution for SMBs - 10/06/2020
Microsoft Announces New Options in Status Setting in Teams - 10/05/2020
Life Sciences Communication Platform Within3 Announces New Funding - 10/05/2020
Staffing Firm Randstad U.S. Announces New Hiring Initiative in Indiana - 09/30/2020
Angie Hospitality Introduces Voice-Activated and Contactless Technology Solutions for Hotels - 09/29/2020
Nomadix Introduces Voice-Activated and Contactless Technology Solutions for Hotels - 09/28/2020
Wisconsin Opens New Mental Health Crisis Call Center - 09/25/2020
UCaaS Provider Crexendo Announces Public Offering - 09/24/2020
Meeami Technologies Introduces Solution for Background Noise in Conferencing - 09/23/2020
Etisalat Digital and Smartworld Announce Partnership for Tamper-Proof Digital Certificates - 09/21/2020
IFS Adds New Features to Customer Engagement Solution - 09/21/2020
AI Call Center Platform Replicant Closes Series A Funding Round - 09/17/2020
Motorola Introduces New Cloud Core Solution for Emergency Communications - 09/16/2020
Peerless Network Launches New Portal for Agents and Resellers - 09/15/2020
Aspect to Integrate Dialer Products with Google Verified Calls Service - 09/11/2020
AVANT Named Platinum Partner in the 8×8 Open Channel Program - 09/10/2020
AnswerPro to Provide Patient Monitoring Services for COVID-19 Vaccine Trials - 09/10/2020
Energy Group OPEC Will Discuss Blockchain for Supply Chains at Virtual Meeting - 09/04/2020
Too Few Companies Are Achieving True Omnichannel Customer Support - 09/03/2020
Some Areas Seeing COVID-19 Call Center Traffic Tapering Off - 09/02/2020