Latest Articles |
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Companies Use Analytics Technologies to Make Staffing Decisions During COVID-19 -
01/15/2021
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Nuance Debuts 'Digital Front Door' for Patient Engagement in Healthcare -
01/13/2021
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Data Diode Technology Pioneer Owl Cyber Defense Acquires Trident ACS Products Line -
01/13/2021
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VoIP Provider Zadarma Attracts International Attention for Affordability and Features -
01/12/2021
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Successful Student Rates Online AI Degrees for 2021 -
01/12/2021
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Crisis Event Management Solutions See Brisk Growth in a Year of Global Trouble -
01/08/2021
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How the COVID-19 Pandemic Is Changing Marketing -
12/30/2020
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The Rise of Zoom, Interrupted by Spying Allegations -
12/30/2020
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Bigtincan to Acquire ClearSlide for Leadership in Sales Enablement -
12/30/2020
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Call Centers Play Powerful Role in COVID-19 Contact Tracing -
12/30/2020
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Geoverse Unveils Easy-to-Use Cloud PBX Services -
12/28/2020
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Call Center Outsourcing Marketplace ArenaCX Becomes Zendesk Partner App -
12/23/2020
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Astute Releases Definitive Guide to Customer Service Automation -
12/22/2020
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Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation -
12/22/2020
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Cybersecurity Firm Sophos Introduces Four New Open AI Developments -
12/17/2020
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ISG Report Observes Challenges and Opportunities COVID-19 Presents to MSPs -
12/17/2020
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AWS Shares Steps for Reinventing Your Business -
12/17/2020
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Cloud Solutions Provider AllCloud Enters Strategic Collaboration Agreement with AWS -
12/10/2020
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Tips for Smoothing Out Holiday Call Volume Spikes -
12/09/2020
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Broadvoice Makes Holiday Commitment to Toys for Tots Charity -
12/08/2020
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SugarCRM Joins Amazon Web Services Partner Network -
12/08/2020
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Charitable Organizations Partner for Citizen-Led Public Service Project -
12/04/2020
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Nextiva Outperforms Already Robust UC&C Growth Averages -
12/03/2020
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Airbnb Hints at Embrace of Blockchain and Cryptocurrency in IPO Filing -
12/02/2020
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With the COVID Pandemic, Call Center Fraud Is on the Rise -
12/01/2020
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Colorado State Police Launch Non-Emergency COVID-19 Call Center -
11/25/2020
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SaaS Eliminates the Significant Hurdle of Software Installation and Maintenance -
11/25/2020
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Zoom and Lumen Advance Partnership with Combined Solution -
11/25/2020
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Russia's Tricolor to Modernize Customer Support with Genesys Engage -
11/20/2020
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Canadian Company OnX Launches UCaaS Built on Cisco Platforms -
11/19/2020
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Vonage Chooses Spain's Evolutio to Resell Vonage Contact Center -
11/17/2020
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AI-Driven Customer Service Workflow Company Ushur Raises $25 Million -
11/16/2020
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Managed IoT Service Providers Expand Their Reach -
11/13/2020
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Estee Lauder Accused of Racism in Exchange with Makeup Customer in Korea -
11/12/2020
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Preventing COVID-Burnout in Call Center Agents -
11/11/2020
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Calabrio Announces Analytics Competition and ONE Awards at Virtual Customer Event -
11/09/2020
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Verint Wins FinTech Regulatory Compliance Award -
11/05/2020
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Bandwidth to Finalize Acquisition of London-based Voxbone -
11/04/2020
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Bridging the Gap Between IT and OT in the Industrial Internet of Things -
11/02/2020
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Facebook Announces Updates to Messenger API to Support Instagram Messaging -
10/30/2020
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Accenture Purchases Madrid-Based Managed Service Provider -
10/29/2020
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Omni-channel Banking for the Digital Customer -
10/29/2020
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OpenText Introduces Platform for Custom Information Management Solutions -
10/28/2020
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ScalePad CEO to Share Tips on Improving Revenue for MSPs -
10/27/2020
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ScalePad CEO to Share Tips on Improving Revenue for MSPs -
10/26/2020
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SUSE SAP in the Public Cloud on Microsoft Azure -
10/26/2020
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Velocity MSP Expands into Grocery Store with Acquisition of Impax Media -
10/22/2020
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Scorebuddy Combines LMS and Quality Management in a Single Platform -
10/21/2020
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Concentrix Introduces New Customer Experience Platform -
10/20/2020
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RingCentral Begins Virtual Developer Conference This Week -
10/19/2020
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Smart Help Desk Accelerator DigitalBrain Announces $3.4 Million in Seed Funding -
10/16/2020
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Philippines Opens Call Center to Connect Teachers to Struggling Students -
10/15/2020
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Omnichannel Messaging Company MessageBird Raises $200 Million in Funding -
10/14/2020
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Twilio to Purchase Segment to Break Down Data Silos for Better Customer Engagement -
10/13/2020
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Lightstream Debuts Managed Security Services Suite -
10/12/2020
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QVC to Sell or Lease Virginia Call Center and Make Work-from-Home Permanent -
10/08/2020
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Call Center Operations Complicated by Robocalls -
10/07/2020
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Verizon Debuts Contact Center Hub Solution for SMBs -
10/06/2020
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Microsoft Announces New Options in Status Setting in Teams -
10/05/2020
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Life Sciences Communication Platform Within3 Announces New Funding -
10/05/2020
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Staffing Firm Randstad U.S. Announces New Hiring Initiative in Indiana -
09/30/2020
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Angie Hospitality Introduces Voice-Activated and Contactless Technology Solutions for Hotels -
09/29/2020
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Nomadix Introduces Voice-Activated and Contactless Technology Solutions for Hotels -
09/28/2020
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Wisconsin Opens New Mental Health Crisis Call Center -
09/25/2020
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UCaaS Provider Crexendo Announces Public Offering -
09/24/2020
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Meeami Technologies Introduces Solution for Background Noise in Conferencing -
09/23/2020
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Etisalat Digital and Smartworld Announce Partnership for Tamper-Proof Digital Certificates -
09/21/2020
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IFS Adds New Features to Customer Engagement Solution -
09/21/2020
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AI Call Center Platform Replicant Closes Series A Funding Round -
09/17/2020
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Motorola Introduces New Cloud Core Solution for Emergency Communications -
09/16/2020
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Peerless Network Launches New Portal for Agents and Resellers -
09/15/2020
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Aspect to Integrate Dialer Products with Google Verified Calls Service -
09/11/2020
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AVANT Named Platinum Partner in the 8×8 Open Channel Program -
09/10/2020
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AnswerPro to Provide Patient Monitoring Services for COVID-19 Vaccine Trials -
09/10/2020
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Energy Group OPEC Will Discuss Blockchain for Supply Chains at Virtual Meeting -
09/04/2020
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Too Few Companies Are Achieving True Omnichannel Customer Support -
09/03/2020
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Some Areas Seeing COVID-19 Call Center Traffic Tapering Off -
09/02/2020
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FirstLight Finalizes Acquisition of PrimeLink for Expansion in New York State -
08/31/2020
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Motorola Solutions Acquires Law Enforcement Communications Provider Callyo -
08/31/2020
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Leon County, Florida Opens Call Center for Parents and Students -
08/28/2020
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AWS Makes AI for Call Centers Available Through the AWS Partner Network -
08/28/2020
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Avaya OneCloud CCaaS Named a Winner by CUSTOMER Magazine -
08/25/2020
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Michigan to Scale Back Unemployment Call Center to Normal Hours of Operation -
08/21/2020
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Collaboration with LogMeIn Adds VoIP Conferencing to Swell Toolset -
08/20/2020
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Spokane Announces Effort to Streamline 911 Call Center Processes -
08/20/2020
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Salesforce Wraps Up Einstein Voice Assistant, Forges Closer Tie with Amazon Connect -
08/20/2020
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Michigan AG Shuts Down VoIP Carrier Channeling Robocall Scams -
08/17/2020
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How Robust is Your Virtual PBX in a Power Outage? -
08/13/2020
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Wyoming Unemployment Call Center Finding Difficulty Keeping Up -
08/13/2020
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FCR Expands Call Center Jobs to Idaho With New Home-Based Positions -
08/13/2020
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Tata Tele Business Services Introduces Smart Hosted PBX Solutions for Virtual-Working SMBs -
08/07/2020
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Fourteen IP Partners with CallCabinet for Hospitality Compliance Recording -
08/07/2020
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Enghouse Interactive Introduces Call Accounting Solution for Microsoft Teams -
08/07/2020
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Cloud Concepts Master Agency Becomes an Edify Labs Channel Partner -
07/31/2020
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Connecticut-based LeBlanc Communications Changes Name to Cumulus Communications -
07/30/2020
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3CLogic Announces New Cloud Contact Center Product for Microsoft Dynamics -
07/29/2020
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Zoho's Vegesna Underscores the Irony of Collaboration Tools That Don't Collaborate -
07/29/2020
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Italian CPaaS Company Secures $9 Million Loan to Expand -
07/24/2020
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Brazilian Call Center Workers, Deemed Essential, Fear COVID Infection -
07/24/2020
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Gamma Communications Continues European Expansion Plans with Acquisition of gnTel -
07/24/2020
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Workers at Abruptly Shuttered EMSI Call Center Find New Opportunities -
07/24/2020
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P2 Telecom to Distribute net2phone Technology in Partnership -
07/22/2020
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Italian CPaaS Company Secures $9 Million Loan to Expand -
07/20/2020
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MSPs See Opportunities in Virtual Connectivity for Higher Education and Others -
07/20/2020
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Municipal Call Centers Struggling to Find Staff During COVID-19 Pandemic -
07/17/2020
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Nevada Unemployment Call Center Closed Due to Employee COVID Diagnosis -
07/16/2020
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Mexico City Deploys Avaya Solution for COVID-19 Contact Tracing -
07/13/2020
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Ireland's Welltel to Boost Managed Services Offering with Acquisition of Novi -
07/10/2020
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Microsoft Releases SMS-based Authentication for Azure AD -
07/09/2020
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Colorado Unemployment Call Centers Playing Catch Up -
07/08/2020
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India to See Two Unified Video Conferencing Challengers to Zoom -
07/08/2020
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Global AWS Usage Fueled in Part by Release of Amazon Honeycode -
07/01/2020
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DHS Research Arm Expands Call for Blockchain Technology -
07/01/2020
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Contact Center Company CP360 Opens New CX Center in Greece -
07/01/2020
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Healthy Meal Delivery Service Mindful Chef Adopts Vonage Contact Center -
06/30/2020
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UC Network Monitoring Makes the Most of Microsoft Teams -
06/26/2020
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New Jersey Opens New Unemployment Call Center -
06/26/2020
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Philippines Senator Urges Labor Department to Investigate Call Center Employee Complaints -
06/24/2020
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LifeSize and Serenova Announce Rebranding After Merger -
06/23/2020
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Chime Solutions Expands Call Center Workforce in Charlotte, North Carolina -
06/22/2020
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More Companies Transition to Work-at-Home Call Center Model -
06/18/2020
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Maryland Opens E-ZPass Center for Limited Customer Support Operations -
06/18/2020
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Ballast Services Adds Secure Remote Monitoring to Service Portfolio -
06/17/2020
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Student Insurance Provider guard.me International Partners with Avaya for Contact Center -
06/17/2020
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Chatbots Enhance, Rather Than Replace, Human Call Center Agent Performance -
06/11/2020
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Tucson Sees COVID-19 Outbreak in Emergency 911 Call Center -
06/10/2020
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Focus Services Opens New Call Center in North Carolina -
06/08/2020
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UAE's Moro Hub Launches Moro Connect Service Built on Avaya Technology -
06/08/2020
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Wisconsin Tapping Call Center Outsourcers and New Hires to Clear Unemployment Bottlenecks -
06/04/2020
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BAI Communications Australia Announces New COO -
06/04/2020
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Allegheny County 911 Call Center Staff and Union At Odds with Management Over COVID Protections -
05/29/2020
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Cisco Warns Users of Major Vulnerability in Unified Contact Center Express Solution -
05/28/2020
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Facebook Steps into Video Conferencing Ring -
05/27/2020
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Call Centers Experiencing COVID-19 Outbreaks Follow CDC Guidelines -
05/22/2020
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MAXIMUS and Genesys Partner to Create FedRAMP-Rated Call Center Solution for Governments -
05/21/2020
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ISG Plans Study to Examine How Call Centers Are Coping Through COVID-19 Pandemic -
05/20/2020
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Nearly Three Quarters of Customers Will Ditch a Company for Poor Customer Service -
05/15/2020
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Teck Resources Improves Communications Quality with UC Performance Management -
05/14/2020
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Illinois County's Expanded COVID-19 Call Center Fields Thousands of Calls Per Month -
05/13/2020
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Saudi Cloud Communications Provider unifonic Partners with WhatsApp -
05/07/2020
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Georgia County Hosts Virtual Grand Opening of Emergency Services Call Center -
05/07/2020
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Corporate Travel Group Redeploys Remote Call Center Agents for COVID-19 Advice -
05/07/2020
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The Benefits of Growing a Positive Call Center Culture -
05/01/2020
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Comtech Signs FCC Pledge; Will Add Access to SMS Text Messaging -
05/01/2020
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During a Pandemic, Some Call Centers are Tapping Disabled, Home-Based Workers -
05/01/2020
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Juniper Subsidiary Mist Helps European Transportation Company Manage Workforce -
04/24/2020
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Mitel Partners with Google Cloud to Help Users Weather Work-from-Home Demands -
04/23/2020
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New York-based PX Launches 'Speed to Lead' Call Center Sales Lead Tracking Technology -
04/21/2020
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Report Predicts Robust Growth for Managed Services to 2025 -
04/20/2020
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Vbrick Debuts Rev Platform in Zoom App Marketplace for Enterprise-Scale Video Conferencing -
04/16/2020
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Embracing the Remote Agent Model During the COVID-19 Crisis -
04/15/2020
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Google Launches COVID-19-Specific AI Virtual Agent for Call Centers -
04/14/2020
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Enabling Quality Analysis on UC Calls -
04/10/2020
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NFON AG Develops Two-Factor Authentication for At-Risk Yealink Phones -
04/09/2020
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UK-based AI Company Introduces CoronaBot to Handle Basic Call Center Queries -
04/07/2020
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Breitling Reissues Top Time Watch Registered with Blockchain -
04/03/2020
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Indio, California Chamber of Commerce Expands Call Center to Address COVID-19 Concerns -
04/03/2020
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AudioCodes Offers Array of Solutions to Voice-Enable Microsoft Teams for Remote Working -
04/02/2020
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Vonage Lifts Restrictions on Vonage Video Conferencing for Three Months -
03/31/2020
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Fuze Launches Cloud Contact Center Module -
03/30/2020
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TriageLogic Introduces Remote Nursing Solutions to Help Triage COVID-19 Concerns -
03/25/2020
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Buffalo Job Center Brings Training Online to Prepare Workers for Post-COVID Hiring -
03/24/2020
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Virtual Call Center Agents During the COVID-19 Pandemic -
03/23/2020
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Tips for Improving Call Center Performance -
03/20/2020
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Companies Experience Blockades in Shifting to Home Workforce -
03/19/2020
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Performance Management Drives Transformational Leadership Goals -
03/18/2020
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Shopping Cash-Back App Ibotta Chooses NICE for Workforce Management -
03/17/2020
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Zoom Makes Its Platform Free to K-12 Schools in the U.S., Italy and Japan -
03/17/2020
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Automation Drives Philippines Call Centers to Train Up Lower Skilled Workers -
03/13/2020
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International Business with Local Telephone Numbers -
03/12/2020
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UC Analytics Become More Critical as Workers Telecommute to Prevent COVID-19 -
03/11/2020
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Using Workforce Management to Lower Call Center Attrition -
03/10/2020
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Leveraging the Human Chat-Bot Dynamic in the Call Center -
03/09/2020
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PathSolutions' TotalView Adds Security Event Management Capabilities in Version 11 -
03/04/2020
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How Workforce Management Can Supplement Call Center Training -
03/04/2020
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UK-Based Gamma Communications Acquires Microsoft Teams UCaaS Player Exactive -
03/04/2020
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UC Communications Company Broadvoice Creates Three New Channel Leadership Roles -
03/04/2020
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Study Identifies Media Influence on Negative Perceptions of Casual Employment -
03/04/2020
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Telestax Adds Call Queuing Capabilities to Restcomm Platform -
02/28/2020
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In the C-Suite, Who's Looking Out for the Customers? -
02/25/2020
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Soluno Launches Services in Germany in Partnership with HFO Telecom -
02/21/2020
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Avaya Brings Google Cloud AI-Powered Avaya IX Contact Center to Australia -
02/21/2020
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Australia's Academic and Research Network to Use MNF Enterprises for Voice Communications -
02/21/2020
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Dialpad Offers Heavily Discounted Business Communication Services for Startups -
02/21/2020
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Dell to Sell RSA Security to Investor Group -
02/21/2020
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White Label VoIP Company Telinta Partners with Ding Mobile Top-Up -
02/21/2020
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AI Helps Reduce Average Handle Time and Boost Quality -
02/06/2020
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Avaya Emphasizes the Need to Adapt to the 'Multi-experience Economy' -
02/06/2020
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Google Is Planning to Debut a New Unified Communications App for Business Users -
02/06/2020
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Online Pension Aggregator PensionBee Migrates to Vonage for 'Bee Keeping' -
01/31/2020
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Be My Eyes App for the Visually Impaired Improves Video with Twilio -
01/30/2020
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Rural CSP 3 Rivers Uses Analytics to Identify Customers Ripe for Tier Upgrades -
01/29/2020
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Does Increased Productivity Lie in Limiting Employee Bathroom Access? -
01/28/2020
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Windstream Adds 1,000 Miles of Fiber and New Capacity for Wholesale Customers -
01/24/2020
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How AI Helps Improve the Customer Experience -
01/23/2020
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Filling the Gaps in Customer Satisfaction Reality in the Contact Center -
01/22/2020
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Filling the Gaps in Customer Satisfaction Reality in the Contact Center -
01/22/2020
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Choosing a Predictive Model for Call Center Forecasting -
01/17/2020
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Making Sense of Call Center Data with Analytics -
01/16/2020
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Frost & Sullivan Recognizes Sprint's AI-Driven Messaging Solution with Innovation Accolade -
01/15/2020
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