Tracey E. Schelmetic Info

TMCnet Contributor
TMC

Tracey E. Schelmetic is a TMCnet contributing editor.

Latest Articles

Companies Use Analytics Technologies to Make Staffing Decisions During COVID-19 - 01/15/2021
Nuance Debuts 'Digital Front Door' for Patient Engagement in Healthcare - 01/13/2021
Data Diode Technology Pioneer Owl Cyber Defense Acquires Trident ACS Products Line - 01/13/2021
VoIP Provider Zadarma Attracts International Attention for Affordability and Features - 01/12/2021
Successful Student Rates Online AI Degrees for 2021 - 01/12/2021
Crisis Event Management Solutions See Brisk Growth in a Year of Global Trouble - 01/08/2021
How the COVID-19 Pandemic Is Changing Marketing - 12/30/2020
The Rise of Zoom, Interrupted by Spying Allegations - 12/30/2020
Bigtincan to Acquire ClearSlide for Leadership in Sales Enablement - 12/30/2020
Call Centers Play Powerful Role in COVID-19 Contact Tracing - 12/30/2020
Geoverse Unveils Easy-to-Use Cloud PBX Services - 12/28/2020
Call Center Outsourcing Marketplace ArenaCX Becomes Zendesk Partner App - 12/23/2020
Astute Releases Definitive Guide to Customer Service Automation - 12/22/2020
Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation - 12/22/2020
Cybersecurity Firm Sophos Introduces Four New Open AI Developments - 12/17/2020
ISG Report Observes Challenges and Opportunities COVID-19 Presents to MSPs - 12/17/2020
AWS Shares Steps for Reinventing Your Business - 12/17/2020
Cloud Solutions Provider AllCloud Enters Strategic Collaboration Agreement with AWS - 12/10/2020
Tips for Smoothing Out Holiday Call Volume Spikes - 12/09/2020
Broadvoice Makes Holiday Commitment to Toys for Tots Charity - 12/08/2020
SugarCRM Joins Amazon Web Services Partner Network - 12/08/2020
Charitable Organizations Partner for Citizen-Led Public Service Project - 12/04/2020
Nextiva Outperforms Already Robust UC&C Growth Averages - 12/03/2020
Airbnb Hints at Embrace of Blockchain and Cryptocurrency in IPO Filing - 12/02/2020
With the COVID Pandemic, Call Center Fraud Is on the Rise - 12/01/2020
Colorado State Police Launch Non-Emergency COVID-19 Call Center - 11/25/2020
SaaS Eliminates the Significant Hurdle of Software Installation and Maintenance - 11/25/2020
Zoom and Lumen Advance Partnership with Combined Solution - 11/25/2020
Russia's Tricolor to Modernize Customer Support with Genesys Engage - 11/20/2020
Canadian Company OnX Launches UCaaS Built on Cisco Platforms - 11/19/2020
Vonage Chooses Spain's Evolutio to Resell Vonage Contact Center - 11/17/2020
AI-Driven Customer Service Workflow Company Ushur Raises $25 Million - 11/16/2020
Managed IoT Service Providers Expand Their Reach - 11/13/2020
Estee Lauder Accused of Racism in Exchange with Makeup Customer in Korea - 11/12/2020
Preventing COVID-Burnout in Call Center Agents - 11/11/2020
Calabrio Announces Analytics Competition and ONE Awards at Virtual Customer Event - 11/09/2020
Verint Wins FinTech Regulatory Compliance Award - 11/05/2020
Bandwidth to Finalize Acquisition of London-based Voxbone - 11/04/2020
Bridging the Gap Between IT and OT in the Industrial Internet of Things - 11/02/2020
Facebook Announces Updates to Messenger API to Support Instagram Messaging - 10/30/2020
Accenture Purchases Madrid-Based Managed Service Provider - 10/29/2020
Omni-channel Banking for the Digital Customer - 10/29/2020
OpenText Introduces Platform for Custom Information Management Solutions - 10/28/2020
ScalePad CEO to Share Tips on Improving Revenue for MSPs - 10/27/2020
ScalePad CEO to Share Tips on Improving Revenue for MSPs - 10/26/2020
SUSE SAP in the Public Cloud on Microsoft Azure - 10/26/2020
Velocity MSP Expands into Grocery Store with Acquisition of Impax Media - 10/22/2020
Scorebuddy Combines LMS and Quality Management in a Single Platform - 10/21/2020
Concentrix Introduces New Customer Experience Platform - 10/20/2020
RingCentral Begins Virtual Developer Conference This Week - 10/19/2020
Smart Help Desk Accelerator DigitalBrain Announces $3.4 Million in Seed Funding - 10/16/2020
Philippines Opens Call Center to Connect Teachers to Struggling Students - 10/15/2020
Omnichannel Messaging Company MessageBird Raises $200 Million in Funding - 10/14/2020
Twilio to Purchase Segment to Break Down Data Silos for Better Customer Engagement - 10/13/2020
Lightstream Debuts Managed Security Services Suite - 10/12/2020
QVC to Sell or Lease Virginia Call Center and Make Work-from-Home Permanent - 10/08/2020
Call Center Operations Complicated by Robocalls - 10/07/2020
Verizon Debuts Contact Center Hub Solution for SMBs - 10/06/2020
Microsoft Announces New Options in Status Setting in Teams - 10/05/2020
Life Sciences Communication Platform Within3 Announces New Funding - 10/05/2020
Staffing Firm Randstad U.S. Announces New Hiring Initiative in Indiana - 09/30/2020
Angie Hospitality Introduces Voice-Activated and Contactless Technology Solutions for Hotels - 09/29/2020
Nomadix Introduces Voice-Activated and Contactless Technology Solutions for Hotels - 09/28/2020
Wisconsin Opens New Mental Health Crisis Call Center - 09/25/2020
UCaaS Provider Crexendo Announces Public Offering - 09/24/2020
Meeami Technologies Introduces Solution for Background Noise in Conferencing - 09/23/2020
Etisalat Digital and Smartworld Announce Partnership for Tamper-Proof Digital Certificates - 09/21/2020
IFS Adds New Features to Customer Engagement Solution - 09/21/2020
AI Call Center Platform Replicant Closes Series A Funding Round - 09/17/2020
Motorola Introduces New Cloud Core Solution for Emergency Communications - 09/16/2020
Peerless Network Launches New Portal for Agents and Resellers - 09/15/2020
Aspect to Integrate Dialer Products with Google Verified Calls Service - 09/11/2020
AVANT Named Platinum Partner in the 8×8 Open Channel Program - 09/10/2020
AnswerPro to Provide Patient Monitoring Services for COVID-19 Vaccine Trials - 09/10/2020
Energy Group OPEC Will Discuss Blockchain for Supply Chains at Virtual Meeting - 09/04/2020
Too Few Companies Are Achieving True Omnichannel Customer Support - 09/03/2020
Some Areas Seeing COVID-19 Call Center Traffic Tapering Off - 09/02/2020
FirstLight Finalizes Acquisition of PrimeLink for Expansion in New York State - 08/31/2020
Motorola Solutions Acquires Law Enforcement Communications Provider Callyo - 08/31/2020
Leon County, Florida Opens Call Center for Parents and Students - 08/28/2020
AWS Makes AI for Call Centers Available Through the AWS Partner Network - 08/28/2020
Avaya OneCloud CCaaS Named a Winner by CUSTOMER Magazine - 08/25/2020
Michigan to Scale Back Unemployment Call Center to Normal Hours of Operation - 08/21/2020
Collaboration with LogMeIn Adds VoIP Conferencing to Swell Toolset - 08/20/2020
Spokane Announces Effort to Streamline 911 Call Center Processes - 08/20/2020
Salesforce Wraps Up Einstein Voice Assistant, Forges Closer Tie with Amazon Connect - 08/20/2020
Michigan AG Shuts Down VoIP Carrier Channeling Robocall Scams - 08/17/2020
How Robust is Your Virtual PBX in a Power Outage? - 08/13/2020
Wyoming Unemployment Call Center Finding Difficulty Keeping Up - 08/13/2020
FCR Expands Call Center Jobs to Idaho With New Home-Based Positions - 08/13/2020
Tata Tele Business Services Introduces Smart Hosted PBX Solutions for Virtual-Working SMBs - 08/07/2020
Fourteen IP Partners with CallCabinet for Hospitality Compliance Recording - 08/07/2020
Enghouse Interactive Introduces Call Accounting Solution for Microsoft Teams - 08/07/2020
Cloud Concepts Master Agency Becomes an Edify Labs Channel Partner - 07/31/2020
Connecticut-based LeBlanc Communications Changes Name to Cumulus Communications - 07/30/2020
3CLogic Announces New Cloud Contact Center Product for Microsoft Dynamics - 07/29/2020
Zoho's Vegesna Underscores the Irony of Collaboration Tools That Don't Collaborate - 07/29/2020
Italian CPaaS Company Secures $9 Million Loan to Expand - 07/24/2020
Brazilian Call Center Workers, Deemed Essential, Fear COVID Infection - 07/24/2020
Gamma Communications Continues European Expansion Plans with Acquisition of gnTel - 07/24/2020
Workers at Abruptly Shuttered EMSI Call Center Find New Opportunities - 07/24/2020
P2 Telecom to Distribute net2phone Technology in Partnership - 07/22/2020
Italian CPaaS Company Secures $9 Million Loan to Expand - 07/20/2020
MSPs See Opportunities in Virtual Connectivity for Higher Education and Others - 07/20/2020
Municipal Call Centers Struggling to Find Staff During COVID-19 Pandemic - 07/17/2020
Nevada Unemployment Call Center Closed Due to Employee COVID Diagnosis - 07/16/2020
Mexico City Deploys Avaya Solution for COVID-19 Contact Tracing - 07/13/2020
Ireland's Welltel to Boost Managed Services Offering with Acquisition of Novi - 07/10/2020
Microsoft Releases SMS-based Authentication for Azure AD - 07/09/2020
Colorado Unemployment Call Centers Playing Catch Up - 07/08/2020
India to See Two Unified Video Conferencing Challengers to Zoom - 07/08/2020
Global AWS Usage Fueled in Part by Release of Amazon Honeycode - 07/01/2020
DHS Research Arm Expands Call for Blockchain Technology - 07/01/2020
Contact Center Company CP360 Opens New CX Center in Greece - 07/01/2020
Healthy Meal Delivery Service Mindful Chef Adopts Vonage Contact Center - 06/30/2020
UC Network Monitoring Makes the Most of Microsoft Teams - 06/26/2020
New Jersey Opens New Unemployment Call Center - 06/26/2020
Philippines Senator Urges Labor Department to Investigate Call Center Employee Complaints - 06/24/2020
LifeSize and Serenova Announce Rebranding After Merger - 06/23/2020
Chime Solutions Expands Call Center Workforce in Charlotte, North Carolina - 06/22/2020
More Companies Transition to Work-at-Home Call Center Model - 06/18/2020
Maryland Opens E-ZPass Center for Limited Customer Support Operations - 06/18/2020
Ballast Services Adds Secure Remote Monitoring to Service Portfolio - 06/17/2020
Student Insurance Provider guard.me International Partners with Avaya for Contact Center - 06/17/2020
Chatbots Enhance, Rather Than Replace, Human Call Center Agent Performance - 06/11/2020
Tucson Sees COVID-19 Outbreak in Emergency 911 Call Center - 06/10/2020
Focus Services Opens New Call Center in North Carolina - 06/08/2020
UAE's Moro Hub Launches Moro Connect Service Built on Avaya Technology - 06/08/2020
Wisconsin Tapping Call Center Outsourcers and New Hires to Clear Unemployment Bottlenecks - 06/04/2020
BAI Communications Australia Announces New COO - 06/04/2020
Allegheny County 911 Call Center Staff and Union At Odds with Management Over COVID Protections - 05/29/2020
Cisco Warns Users of Major Vulnerability in Unified Contact Center Express Solution - 05/28/2020
Facebook Steps into Video Conferencing Ring - 05/27/2020
Call Centers Experiencing COVID-19 Outbreaks Follow CDC Guidelines - 05/22/2020
MAXIMUS and Genesys Partner to Create FedRAMP-Rated Call Center Solution for Governments - 05/21/2020
ISG Plans Study to Examine How Call Centers Are Coping Through COVID-19 Pandemic - 05/20/2020
Nearly Three Quarters of Customers Will Ditch a Company for Poor Customer Service - 05/15/2020
Teck Resources Improves Communications Quality with UC Performance Management - 05/14/2020
Illinois County's Expanded COVID-19 Call Center Fields Thousands of Calls Per Month - 05/13/2020
Saudi Cloud Communications Provider unifonic Partners with WhatsApp - 05/07/2020
Georgia County Hosts Virtual Grand Opening of Emergency Services Call Center - 05/07/2020
Corporate Travel Group Redeploys Remote Call Center Agents for COVID-19 Advice - 05/07/2020
The Benefits of Growing a Positive Call Center Culture - 05/01/2020
Comtech Signs FCC Pledge; Will Add Access to SMS Text Messaging - 05/01/2020
During a Pandemic, Some Call Centers are Tapping Disabled, Home-Based Workers - 05/01/2020
Juniper Subsidiary Mist Helps European Transportation Company Manage Workforce - 04/24/2020
Mitel Partners with Google Cloud to Help Users Weather Work-from-Home Demands - 04/23/2020
New York-based PX Launches 'Speed to Lead' Call Center Sales Lead Tracking Technology - 04/21/2020
Report Predicts Robust Growth for Managed Services to 2025 - 04/20/2020
Vbrick Debuts Rev Platform in Zoom App Marketplace for Enterprise-Scale Video Conferencing - 04/16/2020
Embracing the Remote Agent Model During the COVID-19 Crisis - 04/15/2020
Google Launches COVID-19-Specific AI Virtual Agent for Call Centers - 04/14/2020
Enabling Quality Analysis on UC Calls - 04/10/2020
NFON AG Develops Two-Factor Authentication for At-Risk Yealink Phones - 04/09/2020
UK-based AI Company Introduces CoronaBot to Handle Basic Call Center Queries - 04/07/2020
Breitling Reissues Top Time Watch Registered with Blockchain - 04/03/2020
Indio, California Chamber of Commerce Expands Call Center to Address COVID-19 Concerns - 04/03/2020
AudioCodes Offers Array of Solutions to Voice-Enable Microsoft Teams for Remote Working - 04/02/2020
Vonage Lifts Restrictions on Vonage Video Conferencing for Three Months - 03/31/2020
Fuze Launches Cloud Contact Center Module - 03/30/2020
TriageLogic Introduces Remote Nursing Solutions to Help Triage COVID-19 Concerns - 03/25/2020
Buffalo Job Center Brings Training Online to Prepare Workers for Post-COVID Hiring - 03/24/2020
Virtual Call Center Agents During the COVID-19 Pandemic - 03/23/2020
Tips for Improving Call Center Performance - 03/20/2020
Companies Experience Blockades in Shifting to Home Workforce - 03/19/2020
Performance Management Drives Transformational Leadership Goals - 03/18/2020
Shopping Cash-Back App Ibotta Chooses NICE for Workforce Management - 03/17/2020
Zoom Makes Its Platform Free to K-12 Schools in the U.S., Italy and Japan - 03/17/2020
Automation Drives Philippines Call Centers to Train Up Lower Skilled Workers - 03/13/2020
International Business with Local Telephone Numbers - 03/12/2020
UC Analytics Become More Critical as Workers Telecommute to Prevent COVID-19 - 03/11/2020
Using Workforce Management to Lower Call Center Attrition - 03/10/2020
Leveraging the Human Chat-Bot Dynamic in the Call Center - 03/09/2020
PathSolutions' TotalView Adds Security Event Management Capabilities in Version 11 - 03/04/2020
How Workforce Management Can Supplement Call Center Training - 03/04/2020
UK-Based Gamma Communications Acquires Microsoft Teams UCaaS Player Exactive - 03/04/2020
UC Communications Company Broadvoice Creates Three New Channel Leadership Roles - 03/04/2020
Study Identifies Media Influence on Negative Perceptions of Casual Employment - 03/04/2020
Telestax Adds Call Queuing Capabilities to Restcomm Platform - 02/28/2020
In the C-Suite, Who's Looking Out for the Customers? - 02/25/2020
Soluno Launches Services in Germany in Partnership with HFO Telecom - 02/21/2020
Avaya Brings Google Cloud AI-Powered Avaya IX Contact Center to Australia - 02/21/2020
Australia's Academic and Research Network to Use MNF Enterprises for Voice Communications - 02/21/2020
Dialpad Offers Heavily Discounted Business Communication Services for Startups - 02/21/2020
Dell to Sell RSA Security to Investor Group - 02/21/2020
White Label VoIP Company Telinta Partners with Ding Mobile Top-Up - 02/21/2020
AI Helps Reduce Average Handle Time and Boost Quality - 02/06/2020
Avaya Emphasizes the Need to Adapt to the 'Multi-experience Economy' - 02/06/2020
Google Is Planning to Debut a New Unified Communications App for Business Users - 02/06/2020
Online Pension Aggregator PensionBee Migrates to Vonage for 'Bee Keeping' - 01/31/2020
Be My Eyes App for the Visually Impaired Improves Video with Twilio - 01/30/2020
Rural CSP 3 Rivers Uses Analytics to Identify Customers Ripe for Tier Upgrades - 01/29/2020
Does Increased Productivity Lie in Limiting Employee Bathroom Access? - 01/28/2020
Windstream Adds 1,000 Miles of Fiber and New Capacity for Wholesale Customers - 01/24/2020
How AI Helps Improve the Customer Experience - 01/23/2020
Filling the Gaps in Customer Satisfaction Reality in the Contact Center - 01/22/2020
Filling the Gaps in Customer Satisfaction Reality in the Contact Center - 01/22/2020
Choosing a Predictive Model for Call Center Forecasting - 01/17/2020
Making Sense of Call Center Data with Analytics - 01/16/2020
Frost & Sullivan Recognizes Sprint's AI-Driven Messaging Solution with Innovation Accolade - 01/15/2020