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Mitel announced the addition of Mitel OfficeLink to its portfolio of custom-built, cloud-based applications delivering unified communications features on a mobile device. The new release brings together key UC features in a single mobile application.
4/11/2018 10:56:58 AM
May 25 marks the first official day of the GDPR era. This means if your organization does business with any customers in the European Union, handling personal data practices are likely about to change.
4/11/2018 8:25:26 AM
The fact is that everyone is putting a special spin upon blockchain this minute. Given that, it's no surprise a number of companies are discussing distribution of blockchain information via satellite.
4/10/2018 6:15:08 PM
SonicWall - which next month will be represented on a security panel at ITEX/MSP Expo - today announced the expansion of its Real-Time Deep Memory Inspection technology. It now protects against malicious Microsoft Office files and PDFs.
4/10/2018 4:44:31 PM
Internally, Cloud communications can help team members collaborate on work, band together ideas, and open up a channel of dialogue. On the external level, companies can use cloud applications for communicating with customers.
4/10/2018 4:39:40 PM
The MEF today announced the publication of two new specifications aimed at accelerating the arrival of automated networks and more agile services.
4/10/2018 4:35:13 PM
5G is expected to be a gamechanger for cellular communications specifically, and applications and networks overall. Indeed, next-generation endpoints and networks based on this up-and-coming technology represent more than simply another, faster (by 100 times), iteration of mobile technology.
4/10/2018 4:26:20 PM
POET Technologies announced a developmental partnership with SilTerra, geared towards manufacturing POET's Optical Interposer Platform. Good news for both POET and SilTerra: joining forces to tailor single-module transceivers with high bandwidth optical engines will likely add depth to the companies' customer reach.
4/10/2018 4:23:08 PM
Big data can improve call center efficiency and security in a big way. Data collection and analysis enables businesses to see the origination points of calls, the medium through which callers are connecting, and their voice characteristics.
4/10/2018 3:44:20 PM
REST APIs from VoIP Innovations also allow developers to build their own enterprise unified communications solutions. With these APIs, users also can automate DID number ordering and configuration, build fax applications, and create and manage SIP trunking.
4/10/2018 3:24:17 PM
SD-WAN adoption continues to grow and solutions in this category continue to become more full-featured. Integrated security, link quality testing, network status data sharing, network segmentation, real-time monitoring and analytics are important SD-WAN features.
4/10/2018 3:20:16 PM
On this special episode of IoT Time Podcast sits down with Jason Mann, VP, IoT, SAS
4/10/2018 2:35:01 PM
IoT Evolution is at SAS Global Forum at the Colorado Convention Center in Denver, Colorado this week, and we started with the kickoff General Session, hosted by Jim Goodnight, CEO, SAS.
4/10/2018 2:26:45 PM
Workforce management software tracks employee time and attendance. But this simple definition of WFM may be deceiving, as WFM solutions do so much more. And the broad functionality of such software enables operational efficiencies and can actually save companies money, better understand employees, and ensure enhanced customer experiences.
4/10/2018 1:51:54 PM
The two-day event produced by IoT Evolution will provide insight and knowledge as well as a roadmap to reaping the rewards presented by IIoT.
4/10/2018 1:38:50 PM
4/10/2018 12:48:01 PM
Call centers spend a lot of time and money on the rotating flux of new hires. Stress overloads and low salaries contribute to high attrition. Last year, the International Customer Management Institute reported a 33% employee turnover rate at call centers.
4/10/2018 10:57:16 AM
Smaller cells, higher capacities, and a better subscriber experience. These are a few reasons for the drive towards fiber densification. But, how does it work? And why? These questions will be answered as we dive into fiber densification of wireless and cable networks.
4/10/2018 10:53:02 AM
The National Cybersecurity and Communications Integration Center or NCCIC has observed an increase in ransomware attacks across the world. The FBI issued a virtually identical warning last May.
4/9/2018 10:38:17 PM
As health care organizations, practitioners, and patients adopt artificial intelligence, connected health, and machine learning, treatment of the human body will advance significantly. And patients stand to benefit as a result. But, that will create a heavy burden on our networks. So, like the human body and people themselves, networks will need to become more adaptable and intelligent.
4/9/2018 4:06:47 PM
Facebook CEO, Mark Zuckerberg is prepared to testify in front of the House Energy and Commerce Committee this week, and has released a seven-page, carefully-articulated - and certainly coached - testimony to the public.
4/9/2018 3:53:33 PM
Where hyperscale data center operators go, others follow. So, when Google announced this month that it will be using P4Runtime, it got people's attention. P4Runtime, the company explained, is the next step in the journey that started with software-defined networking adoption.
4/9/2018 3:41:13 PM
The call center is seemingly a place of resolution but customer service can be sacrificed because of easily remedied issues.
4/9/2018 3:06:44 PM
CIS Secure Computing (CIS) announced the introduction of the first video-enabled VoIP phone with TSG security.
4/9/2018 2:53:26 PM
Figuring out which keywords and marketing efforts are driving inbound calls can be challenging in our multichannel world. But organizations that take the time to do their homework on this subject may find they can significantly lower their costs and optimize their spending. And call tracking software can be the key to do that.
4/9/2018 2:46:16 PM
We all have our unique approaches to life and work. Such variation tends to make life more interesting. But in some situations - like sales - time is of the essence. So people need to jump on leads as soon as possible.
4/9/2018 1:07:36 PM
A recent piece challenged Facebook, highlighting the flawed nature of its advertising model. It first illustrated the ill-advised use of data across the Silicon Valley firm's network, and that issue, then reminded us who Facebook really is: a media company, employing a push model, selling against advertising. Nefarious uses take us into very murky waters.
4/9/2018 1:02:40 PM
The connected car is no longer a luxury item for the tech savvy and well-to-do. Auto manufacturers have taken notice of increasing consumer demand for connected features, which are now available in even the most humble economy cars. Manufacturers still have a long way to go to capitalize on the $155 billion connected service market potential predicted by PWC, but they have made huge leaps in keeping up with consumer demands in just the last few years.
4/9/2018 12:48:46 PM
The need to deliver omnichannel experiences - which enable businesses to see their customers as whole people instead of a series of unrelated customer interactions - applies across business disciplines (everything from contact center to marketing) and industry verticals.
4/9/2018 12:35:35 PM
The two-day event announces a conference program packed full of insight and powerful content
4/9/2018 12:35:20 PM
Instead of working to deliver great - or at least good - customer experiences, many businesses today simply outsource customer service, or focus on customer service only when things go bad and customers get mad. That's a big mistake, since companies spend big money and significant resources to acquire new customers.
4/9/2018 12:30:51 PM
VanillaSoft's Genie Parker has been recognized as a 2018 winner for the 20 Women Leaders in Business.
4/9/2018 11:23:30 AM
Ciena's resident 5G expert, Brian Lavallee, recently co-hosted a webinar, Prepare your wireline network for 5G with Monica Paolini, Ph.D., Founder and President of Senza Fili. The webinar was chalk-full of information about how 5G will change the industry and how mobile network operators should prepare their networks. Here are a few insights uncovered during the Q&A.
4/9/2018 10:22:42 AM
It's IoT Day today, and to celebrate, IoT Evolution is bringing you a little recap of the Industrial IoT highlights from the past year.
4/9/2018 9:33:00 AM
It's IoT Day today, and to celebrate, IoT Evolution is bringing you a little recap of the Smart City highlights over the past year.
4/9/2018 9:15:00 AM
With SDS, organizations can make huge gains in storage capacity for a reasonable cost. However, as adoption of SDS grows, it is important for organizations to be knowledgeable about current options. There are many potential pitfalls in the SDS market, including compatibility problems, inconsistency issues and lack of features.
4/9/2018 8:00:00 AM
With SDS, organizations can make huge gains in storage capacity for a reasonable cost. However, as adoption of SDS grows, it is important for organizations to be knowledgeable about current options. There are many potential pitfalls in the SDS market, including compatibility problems, inconsistency issues and lack of features.
4/9/2018 8:00:00 AM
SteelEye announced it has a forged a technology partnership with omnichannel cloud communications services provider, Solgari.
4/7/2018 12:02:00 PM
Supervisors have a tricky task when it comes to scheduling for a call center. Overstaffing can lead to wasted resources while understaffing can hinder customer service levels with normal than usual hold times or dropped calls.
4/7/2018 11:14:00 AM
It is not truly apparent how vital proper sources of power protection are until there is a blackout and businesses are forced to close, travelers are left stranded, and residents are told to take shelter.
4/7/2018 10:49:21 AM
Audio Conferencing saw some exciting news this week, from the acquisition of Jive Communications by LogMeIn, to Rocscience's grateful adoption of audio conferencing tool, Nureva HDL300. Also, supercharge your conference call, and use cloud applications for collaboration; it's time for the Audio Conferencing week in review!
4/7/2018 7:00:00 AM
SD-WAN is a game changing technology, serving as a key component of the digital era. Digital transformation is touching all points of technology, and as the cloud adoption and applications grow, SD-WAN is an exceptional way to deliver performance, reliability, flexibility and cut costs on an organizations WAN spend. With the weekend upon us, there's no better time than the present to take a look back at the week that was in: It's time for the Week in Review!
4/7/2018 7:00:00 AM
In honor of April Fool's Day this week - what's enriching, informational, and read all over? You guessed it; it's the new edition of Transforming Network Infrastructure week in review! What, my joke wasn't funny? Here's everything you'll need to know.
4/7/2018 7:00:00 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
4/7/2018 7:00:00 AM
If you missed any of the news and announcements, this is the perfect time for the Unified Communications Week in Review.
4/7/2018 7:00:00 AM
As an organization, you need to be proactive in explaining to your representatives what your products do, why they do it, and what you and your brand want to convey. That way, they can understand the goals and important aspects of what you do, and they can help bring these messages and experiences to your customers and prospects.
4/6/2018 2:39:45 PM
A new partnership between SteelEye and Solgari will integrate the two cloud platforms, promising those in the financial services industry regulatory compliance, in addition to enhanced visibility.
4/6/2018 1:00:26 PM
The general belief is that the FCC will approve and the industry will move to quickly implement nationwide number portability, which will allow any ILEC, CLEC or Interconnected VoIP service provider with access to local number pooling in the United States to port in local numbers from any geography in the country.
4/6/2018 12:37:11 PM
Are you looking for ways that you can improve the quality of your screen recording to improve how it looks? Unlike normal camerawork, there are no real 'techniques' involved in improving the quality of screen recording - and instead it all boils down to how it is set up.
4/6/2018 12:19:58 PM
Small satellite IoT (Internet of Things) company Sky and Space Global (SAS) announced in March it generated its first revenues.
4/6/2018 11:14:33 AM
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