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NuWave Communications is using Ribbon Communications session border controller technology to support its Direct Routing for Microsoft Teams service.
8/7/2018 4:22:52 PM
The opportunities for artificial intelligence to enhance productivity and influence the future of work seem to be limitless. One place businesses are already implementing AI is in the call center. But Genpact in its new report reminds us that for AI to meet its promise, it will require more than just the adoption of new technology.
8/7/2018 4:19:35 PM
When your business starts growing and you need to hire additional talent, this is an exciting time. With more people working in your company, there is more to think about. Every person is different and if you aren't well versed in human resources, you might not know how to deal with some of the issues that arise.
8/7/2018 10:13:08 AM
Self-driving cars were a fascinating idea when we were kids, but it seems to have become a scary one these days, as many people are nervous at the thought of such vehicles. They don't seem to trust a computer to take care of their safety.
8/7/2018 10:04:29 AM
Given today's stage of technology development, it's only logical to start using more sophisticated tools for your player's data analysis.
8/7/2018 9:54:20 AM
Given today's stage of technology development, it's only logical to start using more sophisticated tools for your player's data analysis. Advanced data analysis is based on the premise that given the complexities and volume of data, a human selecting attributes for promotions and creating rewards might do a much worse job than a computer.
8/7/2018 9:44:01 AM
Among the companies leading MSP consolidation space is Abry Partners-backed 22-year old NexusTek, which has now acquired three additional IT services firms - California-based Cal Net Technology Group, Massachusetts-based Syndeo Technologies, and Arizona-based Decision Consultants.
8/7/2018 8:30:26 AM
The Australian Taxation Office has tapped Accenture to help it update its contact center and telephony business system to a Cisco unified communications platform.
8/6/2018 5:35:04 PM
AT&T and RapidDeploy announced a new partnership that delivers RapidDeploy additional Public Safety Answering Points (PSAPs) access to the cloud hosted, browser-based RapidDeploy CAD (Computer-Aided Dispatch) platform.
8/6/2018 5:28:31 PM
Messaging firm Kalerya announced intentions to purchase Hook Mobile, an American cloud communications company. Kalerya already touts a robust portfolio of global messaging services implored by banks and enterprises around the globe, now adds an innovative CPaaS platform its arsenal.
8/6/2018 4:49:32 PM
Messaging firm Kalerya announced intentions to purchase Hook Mobile, an American cloud communications company. Kalerya already touts a robust portfolio of global messaging services implored by banks and enterprises around the globe, now adds an innovative CPaaS platform its arsenal.
8/6/2018 4:46:44 PM
AireSping unveiled an update to the AirePBX Cloud Hosted Business Phone System. The cloud communications provider enhanced the CommPortal User Interface and added 911 Emergency Call Notification.
8/6/2018 4:21:14 PM
AireSping unveiled an update to the AirePBX Cloud Hosted Business Phone System. The cloud communications provider enhanced the CommPortal User Interface and added 911 Emergency Call Notification.
8/6/2018 4:19:42 PM
UC&C systems can help businesses ensure compliance and security. And there are a few things they should do before and after selecting and implementing these systems for best results.
8/6/2018 3:52:47 PM
UC&C systems can help businesses ensure compliance and security. And there are a few things they should do before and after selecting and implementing these systems for best results.
8/6/2018 3:51:29 PM
Call center managers may want to offer their best performing agents the most desirable shifts, or at least some flexibility in which shifts they work. But this perk needn't be reserved exclusively for the top performers.
8/6/2018 3:48:50 PM
Speech analytics can make call recording more useful and quality management more impactful.
8/6/2018 3:45:41 PM
First contact resolution is a good metric for gauging the extent to which an organization is easy to do business with. But what exactly is FCR and how can you make it happen?
8/6/2018 3:41:35 PM
When you're looking to buy a new car, you will usually do some research on your own and go to multiple dealers in order to get the best deal on the car you like. In most cases, you are likely to find the right car after checking prices at various dealerships, within a day or two.
8/6/2018 3:07:05 PM
Ayla portable agent device and enhanced application enablement will speed time to value and add flexibility for building IoT solutions, especially at scale
8/6/2018 2:58:30 PM
Cradlepoint's New FirstNet Ready MC400 Modem Module for Compatible IBR and AER Series 4G LTE Router Solutions Receives FirstNet Certification and Approval
8/6/2018 1:32:08 PM
Downtime isn't an option for factories and that requires an ironclad wireless network.
8/6/2018 1:05:27 PM
According to a recent announcement, Bertram Communications has completed the acquisition of Fast Bytes Wireless Inc with the goal of a network upgrade.
8/6/2018 12:58:22 PM
Expanding upon the science and art of the possible when it comes to the convergence of software, networks, applications and clouds, AspenTech is taking safety seriously.
8/6/2018 12:08:35 PM
New AIS range of devices includes vehicle, portable and personal variants, Telit modules allow Centrix IP to market its new products across multiple geographies
8/6/2018 11:29:51 AM
When it comes to technological advances in the world, the automotive industry comes in the forefront of it and the leaders of this industry should be the paragon of technological advances that take us forward.
8/6/2018 11:06:50 AM
Your ultimate goal is to monetize your app in an increasingly competitive mobile landscape. But this is a very broad aim. First, it's important to acquire quality users. Then it's crucial to retain them over time. Both of these steps begin with your marketing strategy. Successfully marketing your app requires specific goal-setting along the way so you know what to keep doing and what to optimize.
8/6/2018 10:19:14 AM
Workforce management and optimization tools can allow for more accurate contact center schedules; better use of resources; and enhanced business, customer, and employee experiences.
8/6/2018 7:00:00 AM
SD-WAN is a game changing technology, serving as a key component of the digital era. Digital transformation is touching all points of technology, and as the cloud adoption and applications grow, SD-WAN is an exceptional way to deliver performance, reliability, flexibility and cut costs on an organization's WAN spend. With the weekend upon us, there's no better time than the present to take a look back at the week that was in: It's time for the Week in Review!
8/4/2018 7:00:00 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
8/4/2018 7:00:00 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
8/4/2018 7:00:00 AM
A massive power outage hit Caracas, Venezuela. Businesses without power protection systems were forced to shut down operations.
8/3/2018 5:09:45 PM
Gemalto unveiled Sentinel Up, a solution set to aid software vendors and device manufacturers with delivering critical software updates, increased insight into install base and provides in-app notifications. Sentinel Up makes software management easy. It just takes one click to be exact.
8/3/2018 3:42:54 PM
Snom and Telinta unveiled a new solution to provide automated provisioning of Snom phones on the Telinta Softswitch platform for internet telephony service providers.
8/3/2018 2:27:21 PM
On this episode of the monthly IoT in Health Podcast, Ken Briodaghsits down with Tom DeVroy, Senior product Evangelist, IFS North America, to talk about medical devices, digital transformation in healthcare, predictive maintenance, and his recent research into industrial servitization.
8/3/2018 2:02:55 PM
128 Technology announced the commercial deployment of the 128T Session Smart Networking Platform for global service provider CMC Networks. With the South African deployment, the partnership touts presence in nearly 20 countries with an expectation of more joint projects in the not too distant future.
8/3/2018 1:41:54 PM
128 Technology announced the commercial deployment of the 128T Session Smart Networking Platform for global service provider CMC Networks. With the South African deployment, the partnership touts presence in nearly 20 countries with an expectation of more joint projects in the not too distant future.
8/3/2018 1:40:29 PM
Accomplished customer-centric product and platform executive to lead next wave of smart home solutions.
8/3/2018 12:09:38 PM
The U.S. Federal Bureau of Investigation (FBI) has released an article outlining what it has identified as the risks associated with internet-connected devices, commonly referred to as the Internet of Things (IoT).
8/3/2018 11:59:51 AM
Gordon International, a prominent provider of early- and mid 20th century furniture designs, deployed a Nureva Wall WM408i system, replacing the showroom's solution with a 15 foot collaboration wall powered by the cloud-based Span Workspace software.
8/3/2018 11:29:45 AM
To enable customers and organizations to experience the best possible chatbot outcomes, companies including Gensys and Interactions have been talking about the importance of pairing AI and humans to get the job done.
8/3/2018 10:32:49 AM
Dodger Stadium is equipped with a redundant 34,500-volt power supply feeding from two separate circuits, allowing power to be automatically rerouted if one fails. Judging from the very short-lived outage, the system functioned as designed.
8/2/2018 6:38:41 PM
If you're developing a chatbot it really pays to ask who - or what - your chatbot is going to be. It's important, because chatbots are a channel through which businesses both serve their customers, and relay their brand. So figuring out what personality you want to convey with your chatbot is important. That should inform the kind of language your chatbot uses; the kind of information he, she, or it shares; and even the name of the chatbot itself.
8/2/2018 5:19:36 PM
WhatsApp announced the selection of Nexmo, the Vonage API platform, the support one of the world's largest chat applications foray into the business world with the new WhatsApp Business solution. The new WhatsApp offering opens the doors for enhanced customer engagement.
8/2/2018 5:14:46 PM
WhatsApp announced the selection of Nexmo, the Vonage API platform, the support one of the world's largest chat applications foray into the business world with the new WhatsApp Business solution. The new WhatsApp offering opens the doors for enhanced customer engagement.
8/2/2018 5:13:41 PM
Ciena is top of the pack in IHS Markit's Annual Optical Network Hardware Vendor Scorecard.
8/2/2018 4:13:15 PM
McKool Smith, a trial law firm, reportedly has secured a $145 million patent infringement verdict on behalf of Ottawa, Canada-based WiLAN against Apple.
8/2/2018 3:54:28 PM
I had the pleasure to connect with Edy Liongosari a few days ago to ask some questions about how Accenture manages the their technology engagements.
8/2/2018 3:41:51 PM
IoT identity and management revenues could reach $21.5 billion by 2022 and IoT platform services, along with security, cryptography, digital certificate management, and data exchange will surge ahead.
8/2/2018 3:36:02 PM
The first pillar of every successful business lies in having a wide array of choices that your customers can choose from. This basis allows people to explore your roster and see what they desire. Wishes and purchases indeed have an unbreakable bond, but there are certain obstacles on the road to providing services to people. There are many - financial difficulties, uncertainty, unfamiliarity, a lack of too good to be true elements
8/2/2018 12:30:59 PM
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