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Today, Cloudian announced the availability of Cloudian HyperFile, an integrated NAS controller capable of delivering SMB/NFC file services from on-premises Cloudian HyperStore object storage systems. This first-of-its-kind release is feature-rich and pocket-friendly.
12/6/2017 12:13:35 PM
Digium offers tips of conference call etiquette that will aid in driving more productive meetings. Author Mike Taylor offers specific tips on conference call etiquette, one of them being to introduce all participants.
12/6/2017 10:50:01 AM
MTN Nigeria has tapped Nokia to help it automate and otherwise make its operations more efficient and customer-centric. Through this relationship, Nokia will outfit the service provider with its Cognitive Analytics for Customer Insight software.
12/6/2017 10:44:58 AM
Mobile security company Blue Cedar allows iPhone X users to securely unlock apps via Apple Face ID-supported solution.
12/6/2017 10:42:24 AM
Mitel survey: Seven in 10 believe machine-to-person communications can increase responsiveness and problem resolution.
12/6/2017 10:19:25 AM
Here are a few ideas on what you might consider as you're creating strategies to allow for more efficient and engaging customer interactions.
12/6/2017 9:24:58 AM
Vodat Communications Group is buying Axonex Ltd. The companies did not announce the financial details of their combination, which marks Vodat's first acquisition.
12/6/2017 9:09:26 AM
This week, ONAP announced the addition of four new members to its ranks. The new members include LG Uplus Corporation, KT Corporation, Beijing University of Posts and Telecommunications and Hangzhou Eastcom Software Technology Corporation. The newly minted members join over 50 technology leaders and service providers to create a neutral automation platform.
12/6/2017 9:00:10 AM
Broadvoice, provider of hosted voice, unified communications, and SIP Trunking for businesses, appointed Alan Kaplan as channel manager of the Midwest region. Additional recent channel manager hires include Randy Greene for Texas and Todd Scarborough for the Southwest region.
12/5/2017 7:08:49 PM
Digium unveiled Go80 today, a user-friendly, 8-port media gateway offering VoIP systems analog connectivity. With the addition, the Digium portfolio boasts and end-to-end unified communications offering for businesses.
12/5/2017 5:27:45 PM
As we look toward the new year, business leaders and technologists alike are eager to discover how the technology will continue to mature, and how their organizations will benefit.
12/5/2017 4:20:26 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Dave McCarthy of Bsquare, to talk about IoT business value, Industrial IoT Trends, and key IIoT Markets.
12/5/2017 3:39:24 PM
Today, Enghouse Interactive announced the release of TouchPoint Agent, a contact center offering for Microsoft Office 365 and Skype for Business Online. The serverless, lightweight application comes equipped with real-time dashboards, visual reporting, skills-based routing, CRM screen pop, directory searching for experts as well as call control and categorization.
12/5/2017 3:38:11 PM
Beechwoods Software has announced the appointment of Herve Jourdain, as the new chair of the Open Connectivity Foundation Healthcare Project.
12/5/2017 3:02:28 PM
The importance of average handling time as a call center metric emphasizes the need for speed in this kind of environment. But what can you do to make sure you're race ready? Well, there are a lot of things.
12/5/2017 2:59:49 PM
This week, T38Fax and Telinta announced a joint offering aimed at delivering service providers a more efficient, user-friendly experience leveraging IP-based faxing via Telinta's hosted softswitch platform. Now VoIP service providers can quickly configure T38's termination and origination with the Telinta TeliCore softswitch platform, and offer voice and fax seamlessly.
12/5/2017 2:55:41 PM
The Green Bay Packers and Microsoft have teamed up to offer the state of Wisconsin and its citizens a game-changing program.
12/5/2017 2:50:30 PM
Device reportedly transmits on-site data directly to the cloud across miles by placing a miniature sensor, and eliminates need for battery replacement
12/5/2017 2:38:03 PM
12/5/2017 1:56:00 PM
What may be most clear about the short and long-term future of IoT in the enterprises may be that it is still quite unclear.
12/5/2017 1:54:33 PM
TMC and INTERNET TELEPHONY are proud to announce the winners of our Friend of the Channel Awards. This marks the fourth iteration of this award program.
12/5/2017 1:49:16 PM
Today, CSI's flagship Virtual Observer proved its leading the way with the announcement of earning a Kachina Award for Achievement in Workforce Optimization. The comprehensive, cloud-friendly workforce optimization software solution aids in improving the customer experience, agent management and overall efficiency.
12/5/2017 12:30:50 PM
As the year comes to a close, it's a good time to assess what we experienced in 2017 and what we can learn from it. For businesses that should most certainly include the threat landscape and how to secure ourselves going forward. To help you do that, MetTel and Raytheon tomorrow will hold a webinar called 2018 Security Threats: What's next…and will you be ready?
12/5/2017 11:55:35 AM
George Mulhern, CEO at Cradlepoint will share his insight on the internet of things industry at the Florida event in January.
12/5/2017 10:59:33 AM
A South African software company called BlockMesh is preparing to launch an initiative that uses Ethereum blockchain and peer-to-peer mesh networking technologies to enable people to earn cryptocurrency tokens for sharing their bandwidth.
12/5/2017 10:48:49 AM
The company that operates the Canadian digital currency exchange known as Coinsquare says it has raised CAD $10.5 million in new funding.
12/5/2017 9:40:09 AM
This new offering from RingCentral allows users to simply say what they want to do to join a meeting. And it works whether the meeting is scheduled to run over RingCentral's platform or that of any other Amazon Alexa-compatible meeting application.
12/5/2017 9:06:59 AM
This week, NICE inContact announced the newest member of the CXexchange Marketplace, SmartAction. The provider of artificial intelligence-powered self-service solutions joins one of the most comprehensive markets of customer service tools.
12/5/2017 8:58:27 AM
Estech Systems Inc. has come out with a smartphone application for mobile workers. It's called ESI ePhoneGO. And it is a replacement for the company's ESI Ditto mobility application for ESI eCloud PBX users.
12/5/2017 8:52:49 AM
FreeSWITCHService has come out with a videoconferencing solution for the consumer durables industry. Consumer durables include things like furniture, refrigerators, and washing machines.
12/5/2017 8:46:39 AM
Equinix is undergoing an evolution in its global platform and announced the next phase, involving a direct physical and virtual connection of its global IBX data centers.
12/5/2017 7:03:00 AM
Some companies are implementing new ways to motivate employees to live healthier lifestyles while at work. The latest wireless technology keeps staff moving throughout the workweek.
12/5/2017 7:02:00 AM
Cisco Spark by Orange has registered over 200,000 user subscriptions with hundreds of popular Spark Boards emerging for 20-plus multinational enterprise customers.
12/5/2017 7:01:00 AM
Many SD-WAN companies have joined forces with security specialists. Some SD-WAN solutions include such security features as end-to-end encryption and microsegmentation.
12/4/2017 4:18:04 PM
Fujitsu is expanding its K5 Enterprise Cloud Service with the help of Nuage Networks. Starting early next year the company will be leveraging the supplier's Virtualized Services Platform technology.
12/4/2017 2:56:43 PM
Looking at a new smartwatch or fitness wearable for the holidays? If you are concerned about your heart health due to family history or reason, Apple and its friends offer several options to make the Apple Watch as a go-to solution this season.
12/4/2017 2:20:39 PM
Media and entertainment (M&E) firms are looking to transition their communications networks to better serve today's video customers. Packet networking and Ethernet technologies that are common in data centers and LAN environments for content production, collaboration and distribution, can be used to modernize M&E networks. This article describes approaches companies can use to build robust, high-performing systems.
12/4/2017 12:32:27 PM
The use of positive language and attitude is table stakes in the area of customer service. And Len Markidan, who manages the marketing effort at Groove, recently published a blog noting some of most effective phrases to employ for excellent customer support.
12/4/2017 11:53:30 AM
The recent MEF17 event provided further evidence that communication service providers continue to advance in their efforts to make networking more agile, automated, and efficient.
12/4/2017 11:45:52 AM
Capital One Financial Corp. is introducing a container orchestration platform called Critical Stack. Critical Stack, which is now in beta, automates compliance and security controls, and orchestrates streamlined deployment and configuration of apps and infrastructure in the cloud.
12/4/2017 11:38:36 AM
Voice communications interactions can make or break a call center encounter. But, how people feel coming away from a call center experience is a result of more than just the attitude of the agent.
12/4/2017 9:01:21 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
12/2/2017 7:00:00 AM
Security is front of mind for firms of all shapes and sizes. As innovation steers industry through this current phase of digital transformation, try as we may fraud and security issues continue to mount. The cat and mouse game is afoot, and with the weekend upon us, there's no better time than the present to take a look back at the week that was in Fraud & Identity News: Time for the Week in Review.
12/2/2017 7:00:00 AM
The Conferencing Zone was busy, as there is a growing market for videoconferencing while ClearOne released a native integration for its DIALOG 20. There was so much happening and just in case you missed any of it, here it all is in The Conferencing Zone week in review.
12/2/2017 7:00:00 AM
The world of Unified Communications saw some major transitions this week. From CounterPath signing a distribution agreement with India's TaraSpan to mental health care provider Cygnet choosing Olive Communications to help manage upgrades, it only seems like the appropriate time for a week in review.
12/2/2017 7:00:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review
12/2/2017 7:00:00 AM
The Contact Center Solutions Community was all over the map this week. From contact centers leveraging Amazon Echo and Google Home to Malindo Air upgrading to an omnichannel contact center solution via Aspect Software, it was quite a fruitful and informative week. Here is the Contact Center Solutions week in review, in case you missed out on anything.
12/2/2017 7:00:00 AM
Italian telco TIM has signed on to evaluate ADTRAN's SD-Access solution. This offering, called Mosaic, helps service providers automate control and network management processes to reduce human resources requirements and enable customers to self-provision services.
12/1/2017 5:38:02 PM
PrimeVOX Communications is promoting the fact that it delivers VoIP survivability within 10 seconds. The two-year-old Dallas area company also notes that it uses the Opus codec. And it's also planning to introduce audio and video conferencing services in the near future.
12/1/2017 5:19:13 PM
BroadSoft announced it was named Frost & Sullivan 's Latin America (LATAM) cloud IP telephony and UCC services platform provider of the year. The company, recently acquired by Cisco, is known for its unified communications, collaboration and contact center services (UCaaS and CCaaS).
12/1/2017 4:35:57 PM
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