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Digital marketing or data tools are not only important for the online retailers. Physical retailers are also finding benefits in these solutions. For those aiming to be successful in 2017 and well into the future, the ability to identify opportunities is a primary advantage of utilizing digital resources properly. Let's take a look at some more.
4/25/2017 1:34:17 PM
The revenue management and telecom billing market is expected to see big gains, and that means bad news for those who engage in fraud.
4/25/2017 1:28:16 PM
A move from regular telephone service to VoIP service can be a major cost saver and even profit generator, but there are some things to know first.
4/25/2017 1:23:20 PM
TalkIQ's announced the newest addition to its platform: Predictive Insights. The solution offers actionable insight and forecasting for sales, CSAT scores and churn by digging deeper into the voice of the customer.
4/25/2017 1:14:40 PM
China Unicom and Nokia have joined forces to do a live trial that employs the vendor's Virtualized Service Router to deliver broadband services to an initial 5,000 residential subscribers.
4/25/2017 11:37:56 AM
iconectiv has successfully protected 10 million Greek phone numbers from fraud.
4/25/2017 11:35:00 AM
YorkTel shows off its FeatherMed communications application, which provides improved operations in the healthcare market.
4/25/2017 11:20:24 AM
One of the most recent members to the SD-WAN provider club is ZTE corporation, an IT and telco company that announced its elastic SD-WAN solution capable of offering enterprise users the ability to utilize full network and data center resources, with end-to-end ICT solutions.
4/25/2017 11:13:50 AM
Increasingly, services providers are looking to cloud voice operations as a means to improve VoIP service provision.
4/25/2017 10:55:02 AM
NICE announced this week that it has been honored with not one, but two awards from CUSTOMER magazine. The cloud-based NICE EVOLVE WFM garnered a 2017 product of the year award, and NICE Adaptive WFO earned the publication's first ever Workforce Optimization Innovation Award.
4/25/2017 10:37:11 AM
iOFFICE upping the ante in workforce optimization software by integrating with Slack.
4/25/2017 10:12:32 AM
Students at Battleground Elementary and Kiser Intermediate School are using video conferencing to further their education.
4/25/2017 9:55:30 AM
Ixia is collaborating with CORD (Central Office Re-architected as a Datacenter) Project to help ensure data center quality and performance in anticipation of the move to 5G by service providers.
4/25/2017 9:22:08 AM
The new trial of BroadSoft's Team-One collaboration and personal productivity app brings more than 100 global channel partners to solve the limitations of standalone enterprise messaging apps with unified communications and contextual intelligence.
4/25/2017 9:00:09 AM
Earlier this year, MBLM's 2017 Brand Intimacy Report ranked the brands that induce the most brand intimacy for customers, this time paying attention to younger consumers who fall into the so-called Millennial generation. The study is compiled by analyzing the responses of 6,000 consumers and 54,000 branding evaluations in the U.S., Mexico and the United Arab Emirates.
4/25/2017 8:52:43 AM
A recent report by Aberdeen Group entitled, Cognitive Customer Experience: The Future Is Here found that the implementation of cognitive technologies can play a key role in meeting elevated customer expectations with contact center solutions.
4/25/2017 8:48:09 AM
South Africa's Saicom is powering its fully managed, software-defined wide area networking (SD-WAN) service with VeloCloud for easy integration into existing business systems.
4/25/2017 8:43:32 AM
Cradlepoint announced that version 6.3 of its NetCloud OS will have 4G LTE-optimized SD-WAN router capabilities to link more of the connected devices in vehicles, smart cities, mobile command centers and more.
4/25/2017 8:38:55 AM
Do you feel like you're constantly being bombarded with marketing outreach you didn't ask for and have no interest in? Well, according to new findings from The Chartered Institute of Marketing (CIM), it turns out that you're not alone in this predicament.
4/24/2017 6:11:05 PM
Grandstream announced that it is launching an innovative Web conferencing platform with a free meeting plan. The solution, called IPVideoTalk Web Meetings, leverages WebRTC technology to offer high quality Web meetings with HD video and audio using any PC, Mac, iOS or Android devices.
4/24/2017 6:06:55 PM
Zoom Video Communications, a provider of enterprise video and Web communications technology, has developed the industry's first scalable, cloud-based video telehealth service.
4/24/2017 6:04:04 PM
Bastion Hotels has chosen 3CX's VoIP PBX to improve its customer service and employee productivity.
4/24/2017 6:01:11 PM
Demisto Inc. and Wipro Ltd. have joined forces to provide an automated incident response solution as a managed service.
4/24/2017 4:37:23 PM
West UC this spring introduced an offering called WE-Com through which it creates customized transactional websites for its channel partners who serve small and medium business end users.
4/24/2017 4:31:55 PM
It's important to translate how new technology will benefit us as organizations and individuals. Nokia is helping to do that related to 5G via its services and some new research it's released.
4/24/2017 4:23:24 PM
As companies today rebuild their networks in new and different ways, including software-defined networking, Web-scale networking and network functions virtualization (NFV), these new assets are quickly becoming too complex for traditional network management that was built to manage physical networks and which tends to be reactive rather than proactive.
4/24/2017 2:42:03 PM
Engage 2017 will convene many of the world's foremost contact center experts with whom Enghouse Interactive customers can interact with and discuss the latest breakthroughs in customer experience management. Attendees will also hear first-hand how contact center leaders and influencers can connect with and influence customers through innovation, creativity and an action-based mindset.
4/24/2017 2:37:33 PM
You can also establish a baseline of regular communications by requiring your employees to submit progress reports at regular intervals. (If they're not prepared to do this, they're probably not the right person for a virtual office environment).
4/24/2017 2:28:31 PM
The size of the global software-defined networking market will exceed $70 billion by 2024, according to Grand View Research Inc.
4/24/2017 1:58:14 PM
Big data is influencing nearly every aspect of our lives, from the advertisements we see online to where we can find our favorite laundry detergent in the store. It should come as no surprise, then, that data collection and analysis has reached education.
4/24/2017 1:52:02 PM
There are some simple practices that can make a call monitoring program the best it can be.
4/24/2017 1:43:23 PM
I've been looking at a lot of the comments on game review articles and forums of late, and gamers appear to be disappointed that the games aren't getting better in terms of game play and fun. There's never anything new but rehashes and updates, and gamers are increasingly indicating that they want something new, exciting and different. They want more of a revolution than a slow evolution in gaming.
4/24/2017 1:39:07 PM
At Hannover Messe, the largest industrial automation and technology conference in the world, the Linux Foundation introduced a community of 50 companies working together to build an open framework focused on solving complexity on the edge of IoT networks, aiming to accelerate enterprise IoT deployments.
4/24/2017 1:22:53 PM
Can a great customer experience be guaranteed through improved call center scheduling?
4/24/2017 1:20:12 PM
IIC Chief Technical Officer Stephen Mellor to share insights with IoT Evolution Audience
4/24/2017 1:14:55 PM
Carvana reconsiders its business communications, discovers RingCentral VoIP value.
4/24/2017 12:24:23 PM
Riverbed has acquired Xirrus, a WLAN provider.
4/24/2017 12:08:17 PM
The upcoming ICMI Contact Center Expo and Conference will offer new insight into workforce optimization and how to get the most out of a contact center.
4/24/2017 11:12:30 AM
Orange Business Services has leveraged conferencing services to create a virtual fitting room.
4/24/2017 11:02:00 AM
Join beroNet for a new webinar this week detailing the value of a VoIP gateway, among other topics.
4/24/2017 10:44:59 AM
A security breach can be a nightmare for businesses of all sizes. And while there's a lot of information on how to avoid a breach in the first place, there isn't always clear advice on what to do after one has already happened. From an IT perspective, a swift and calculated response will play a key role in diffusing the problem and rebuilding trust.
4/24/2017 10:06:43 AM
$9.3 trillion. This is the annual global spending on healthcare in 2014-2018, according to Deloitte. A hefty part of overall spending is aimed at solving some of the most burning issues in the field: supply to suburban and rural areas, healthcare data management, doctor-to-patient communication, workflow optimization, patient adherence and treatment control, chronic disease monitoring, and routine process automation.
4/24/2017 9:56:05 AM
There are different ways of providing business customers with unified communications experiences. And netsapiens has been promoting that message lately to agents who may be ready to segue from selling white-label solutions to becoming service providers themselves.
4/24/2017 8:05:00 AM
Nokia's OZO virtual reality camera just received new upgrades for the creation, delivery and experience of immersive content, which also opens the possibilities of next generation communications.
4/24/2017 8:00:00 AM
Dell's new line of campus switches are geared toward multi-gigabit power.
4/24/2017 7:45:00 AM
Avaya's newest network advance offers a new breed of connectivity for data center operations.
4/24/2017 7:30:00 AM
Smart Communications successfully tested the first Voice over Long-Term Evolution (LTE) or VoLTE call in the Philippines, which will usher in next generation communication services in the country.
4/24/2017 7:30:00 AM
Customer satisfaction is becoming the biggest competitive differentiator for businesses. Software licensing and monetization solutions like Gemalto's Sentinel EMS track customer engagement and satisfaction while also managing the software license lifecycle.
4/24/2017 7:30:00 AM
Westcon-Comstor recently brought in a new addition to its BlueSky marketplace: the Servion ServCloud contact-center-as-a-service (CCaaS) system.
4/24/2017 7:30:00 AM
The new SR-IP IP phone from Viking Electronics offers loud ringing, VoIP and SIP capabilities and more to distinguish it from the crowd.
4/24/2017 7:00:00 AM
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