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IoT (the Internet of Things) demonstrates how deeply the modern digital technologies can merge with people's day-to-day routine. The progress of this industry is being fueled by the contemporary trend of digitizing everything.
5/13/2019 9:55:43 AM
Present-day cybercriminals are resourceful enough to conduct multi-pronged malware campaigns that wreak a great deal of electronic havoc while boasting sophisticated evasion techniques. In order to get around common blacklisting mechanisms and thereby extend the lifetime of their perpetrating activity, malicious actors have come to employ legitimate services like GitHub to host their dodgy scripts, offending code, and manipulative landing pages.
5/13/2019 9:52:42 AM
It is not as difficult to create an IoT application for IoT as you might think. This post describes how you can set up an IBM Cloud workspace by creating a sample application for monitoring remote servers or managing a distributed network.
5/13/2019 9:49:21 AM
The scourge of computer crime is a serious concern for regular users and businesses, but it has also caused a global talent gap. Analysts at Cybersecurity Ventures predict that 3.5 million vacant IT security positions will appear by 2021. In other words, the number of jobs in this area will likely triple compared to today's statistics.
5/13/2019 9:45:20 AM
It's tough to have an engaging blog in an internet age full of content and consumers who crave something new on a regular basis. Business blogs can be just as fun if you know how to present your information and findings in refreshing ways. You can create a successful business blog with just these steps:
5/13/2019 9:32:22 AM
FBI Described Aggressive Ransomware puts Baltimore in Stone Age
5/11/2019 11:44:04 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
5/11/2019 7:00:00 AM
The contact center requires precision and accuracy in its processes, but like a golfer taking an approach shot it's not always so easy to stick it close. There are myriad contact center solutions, but not all are created equal. While the customer certainly comes first, team members must be front of mind when surveying Workforce Management (WFM) solutions. I recently had the opportunity to catch up with NICE Sr. Product marketing Manager Paul Chance who took me through the paces of The Intelligent Workforce Management Solutions Suite, offering insight into where components like the Enhanced Strategic Planner provide unparalleled support for contact center management and operations as a whole.
5/10/2019 4:12:02 PM
The contact center is littered with obstacles. Well, allow me to clarify. Without the proper solutions in place the contact center is littered with obstacles. Innovation at hand is removing the complexity of customer service and putting your call center agents in a position to succeed. Today, let's take a look at some common workforce management obstacles, and overcoming each.
5/10/2019 3:06:49 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down at SAS Global Forum with Saurabh Mishra of SAS, and David Giapponi of Ulbrich, to talk about smart manufacturing.
5/10/2019 2:46:05 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down at SAS Global Forum with Alyssa Farrell and Mark Lambrecht, both of the Global Health and Life Sciences practice, SAS.
5/10/2019 2:41:58 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down at SAS Global Forum with Lonnie Miller, Principal Industry Consultant for Automotive at SAS, to talk about Connected Transportation, telematics, automation and all things Cool Cars!
5/10/2019 2:38:20 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down at SAS Global Forum with Dan Mitchell, Director Global Retail Practice at SAS, to talk about retail, grocery, shelving
5/10/2019 2:32:35 PM
This week, Brightlink announced the acquisition of Stitchtel Communications. The purchase comes as a means to improve the company's Cloud PBX solution.
5/10/2019 1:13:13 PM
AI is often viewed as a threat to human jobs, particularly in the call center. But given its limitations, expense and the fact that callers prefer to speak to humans rather than machines, AI is in no danger of replacing human call center agents anytime soon.
5/10/2019 12:51:19 PM
In the era of intelligent technology, traditional systems, concepts, cultures, and ideas have undergone tremendous changes and subversives. In today's world, the wave of change and innovation has rolled forward. People should be clear to reality. If people can benefit and do things properly, they do not have to follow the ancient rules.
5/10/2019 12:25:37 PM
The term dispute is quite common among business owners because it is something that needs to be addressed as soon as possible. Customer disputes are quite normal regardless of if you have done a great job or not. However, part of your responsibility as the owner is to deal with the problem calmly and professionally.
5/10/2019 12:03:13 PM
Any business whether it is small, mid or large scale is expected to be as efficient as a well-oiled machine. Business owners set high standards because most customers expect the same thing. However, there are times where a series of unfortunate events happen due to negligence and lack of efficiency that puts the business at risk and sometimes even results in a significant loss of revenue.
5/10/2019 11:56:25 AM
Encrypted surfing ensure added safety to your browsing and protects you from cyber attackers who want to bridge your secret browsing. You don't have to wait until your system is attacked by hackers so you can start using a VPN, no! Safety should come first. Getting a VPN could be a hassle for some.
5/10/2019 11:49:35 AM
It's a common misconception that data hackers only target large companies with high turnovers and, therefore, your small supply chain business is unlikely to be affected. In reality, this is simply not the case. The statistics show that over two-thirds of data breaches target businesses with fewer than 100 employees. When you consider this alongside the fact that, on average, cyber attacks cost these companies around $36,000, the risks aren't worth it.
5/10/2019 11:42:36 AM
Change can be scary. And for some, the notion of artificial intelligence and machine learning shaping the future of operations can elicit images of Skynet, Schwarzenegger and quite the dystopian vision. Dramatic? Maybe a touch. In reality, AI is poised to revolutionize operations.
5/10/2019 11:22:16 AM
AI, once limited to R&D labs and large enterprise, is now becoming an attainable element for all the industrial segments. It's potential to empower marketing and sales teams is driving more revenue than ever before. A report by Harvard Business Review states that firms using artificial intelligence tool were able to increase leads by 50 percent, reduce call time up to 70 percent, and achieve cost cuts of 40 to 60 percen
5/10/2019 11:21:53 AM
Recently Verint announced its AI Blueprint to aid enterprises endeavor into AI. AI Blueprint promises to analyze conversational data and offer a business organizational goal-driven insight to assist in meeting unique business objectives.
5/10/2019 11:15:38 AM
Agents in the call center still play a vital role in ensuring that customers have a human to connect to in times of crisis or when they don't want to use other channels. For this reason we have not seen the function yet replaced completely by automated systems or even online chat. Many customers still prefer the human connection and in order to keep a busy call center running smoothly and productively, it's essential that staff be in attendance to answer those calls.
5/9/2019 3:33:58 PM
While call center managers have always had a difficult job to do - juggling the needs of customers, the requirements of upper management and the issues of call center employees - there are some problems that are more modern than others. Twenty years ago, a call center manager didn't need to wonder if workers were being distracted by social media. Avoiding work looked more like standing around the water cooler, or chatting in the break room. Today, it's harder to pinpoint.
5/9/2019 1:15:49 PM
Many businesses and organizations have found the cost of telecommunications spiking in recent years, particularly if they rely on legacy equipment and service. Long-distance phone calls - so easy to make on our mobile phones - still cost and arm and a leg with traditional telephone service. Business features such as call forwarding add still more to the bill. For many companies, switching to a voice over IP system has been a godsend: it allows them to add features while bringing down the cost of telecom, and enables companies to work in a virtual office environment in which remote and home-based workers can use the same phone and conferencing systems.
5/9/2019 1:12:44 PM
MNF Group, a global provider of telecommunications software and services, recently introduced two new offerings to the market - a UCaaS and CPaaS solution, that it says will enable the interoperability of multiple communications channels.
5/9/2019 10:48:32 AM
SherWeb has announced a partnership with Convey Services to offer cloud solutions to SMBs in the telecom, cloud and IT channels. They're also offering a new UCaaS Connector that adds hosted voice into Microsoft Office 365 to ease migrations.
5/9/2019 9:27:56 AM
Norwalk, Connecticut School Account Hacked
5/8/2019 5:59:26 PM
Today, IGEL announced broad device headset support for Poly wireless and wired headsets offering IGEL OS 11 operating system users a wide range of endpoint options.
5/8/2019 5:30:55 PM
While heavy phone usage is often the hallmark of business operations, education institutions are also frequent telephony users and require complex collaboration features, sometimes on limited bandwidth. Most education institutions, however, have limited budgets, so choosing an affordable solution is critical. To save money and increase reliability, many schools and universities are turning to white label hosted VoIP solutions providers for phone service.
5/8/2019 4:22:30 PM
How to Prevent Corporate E-Mail Being Hacked Like China Did to Hillary Clinton
5/8/2019 3:30:47 PM
As the referendum on the UK's abandonment deal from the European Union is in the picture, the situation is expected to be a lot more volatile. That's a big story! A complex picture, though. First things first, why is Britain leaving the European Union (an economic and political partnership involving 28 European countries)?
5/8/2019 2:25:42 PM
TCN unveiled an integration partnership with Envision resulting in TCN integrating Envision's Click2Coach capabilities with TCN's Agent Gateway dashboard, creating a more comprehensive contact center solution.
5/8/2019 2:23:30 PM
There are some essential ingredients to drafting and implementing a call center schedule that will keep agents happy and motivated while also ensuring customers' needs are being met.
5/8/2019 1:22:23 PM
Many cars are slowly becoming partially or fully autonomous and it has been predicted that in the early future, self-driving cars may become part of the legal transportation systems in the world.
5/8/2019 1:06:07 PM
Facebook has revealed it is using human contract workers to mine social media users' private posts in an effort to train AI and machine learning systems to better sort and categorize posts and serve content.
5/8/2019 1:04:52 PM
New tool guides cities worldwide in taking steps to help ensure urban incubators and accelerators are creating technology solutions that work for everyone.
5/8/2019 12:48:59 PM
Award winners will be honored during a dinner taking place at IoT Evolution Expo 2020 in Florida.
5/8/2019 11:20:02 AM
Small businesses play a key role in today's economy and account for 30 million U.S. businesses. This week is National Small Business Week, dedicated to recognizing the critical contributions of America's entrepreneurs and small business owners.
5/8/2019 10:56:10 AM
The SANS Institute polled several hundred respondents across many industries, and findings included vulnerabilities in the approaches of technology, financial services, government and other verticals including lack of encryption, and the discovery of API management consoles which are not protected through identity access management and privileged account management policies in place (or enforced).
5/8/2019 10:36:38 AM
The use of technology in football is a contentious topic, with the divide between those who believe it is a good thing and a bad thing for the sport vastly different. Those who oppose the advancement in the game largely put this down to the fact that while it may get decisions correct, atmospheres in the stadiums have taken a dip because of it.
5/8/2019 10:11:06 AM
In this day and age, pretty much everyone is on the hunt for a good job. However, it is undeniably true that some career fields are dying out quicker than they can grow. This is not the case with technology. Technology related jobs are growing tenfold.
5/8/2019 10:05:06 AM
Last week, Ribbon Communications held its annual Perspectives summit, a gathering of customers, tech ecosystem participants, and channel partners for a week of presentations, demonstrations and networking. A highlight of this year's event was the showcasing of Ribbon's collaboration with Microsoft Teams, specifically Direct Routing for Microsoft Teams leveraging one of the largest portfolios of Microsoft-certified Session Border Controllers (SBCs) in the industry.
5/8/2019 10:05:01 AM
The overall value of the IoT market, in and of itself, is estimated to be somewhere between $500 and 600B by the end of 2022. The range of this estimate is so broad because of the rapid and continual expansion of this market and the opportunities found within IoT.
5/8/2019 10:01:04 AM
myDevices, which is an IoT solutions company, introduced a powerful collaboration with Microsoft.
5/7/2019 4:36:21 PM
Welch's, the world's leading seller of Concord and Niagara grape-based products, is a coop organization of more than 800 family farmers located across the U.S. and Ontario, Canada. One hundred percent of company profits go back to the farmers that grow the grapes. Like most companies, Welch's core competency is not building and enabling intelligent communications experiences for customers and employees.
5/7/2019 4:24:06 PM
Initial Implementation to Utilize Altair's Cellular IoT Chipset Platform to Facilitate New Range of On-Board Telematics Devices Without Connection to Car's Power Supply
5/7/2019 4:15:28 PM
Today, Nextiva announced the arrival of a new day in business communications with Nextiva Business Suites. Nextiva Business Suites allows a firm to manage all customer communications from one place, ensuring a more integrated customer experience.
5/7/2019 4:04:27 PM
Company growth and customer adoption continues with hospitals and home healthcare agencies as the industry shifts to community-centric, value-based care
5/7/2019 3:53:48 PM
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