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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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In a recent webinar produced in partnership between Microland and IoT Evolution, attendees heard from presenter Christopher Collins, Senior Director, IIoT, Microland, about how companies can build, deploy and manage robust IIoT solutions by pairing the resources of both IT and OT within the enterprise.
9/10/2019 3:23:09 PM
According to a recent announcement, CONTACT Software has become a new member of Mitsubishi Electric's e-F@ctory Alliance.
9/10/2019 3:10:43 PM
SkySwitch and Adaptiv chose Channel Partners Evolution as the stage to unveil a new partnership with the duo will work together to deliver SkySwitch resellers the full force of Adpativ's cloud connectivity portfolio.
9/10/2019 2:24:00 PM
Live in Japan? Your router is one of the most dangerous devices you own, and both hackers and the government are after you
9/10/2019 1:31:52 PM
In a recent release, Kyocera and Ube Industries together announced that the two companies have signed a joint venture agreement to manufacture ceramic filters for 5G base stations.
9/10/2019 1:24:07 PM
Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another human being, communicating wants and needs, and actually having them met. Call recording, call accounting and call reporting is a necessity today, but too many organizations choose the easy solution instead of the right solution.
9/10/2019 12:47:16 PM
TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
9/10/2019 12:21:31 PM
SaaS (software-as-a-service) is here to stay. This is evident from the widespread adoption of business applications hosted in the cloud such as CRM, payroll processing, collaboration and human resource management software over the last decade. And it is not just business applications these days. Increasingly, networking and security has also moved to the cloud.
9/10/2019 10:41:25 AM
Sangoma recently announced the promotion of Mike Watts to Cloud Sales Manager. In his new role, Watts will be recruiting, enabling and developing cloud agent relationships.
9/10/2019 10:03:45 AM
Having a virtual business phone number brings you many fantastic advantages you can leverage to make running a business easier and more efficient. Two of the biggest advantages include more functions and low cost-flexibility.
9/10/2019 8:53:16 AM
School IT teams will be looking to future-proof their networks in preparation for an influx of new technologies. But with cutbacks in IT spending and a limited amount of time to actually make foundational changes to networks, what should school IT teams prioritize in order to prepare themselves for a digital future?
9/9/2019 4:38:43 PM
While we know many technology and solutions providers are building machine learning and artificial intelligence (AI) into their solutions, apps and platforms, the concept of what employees think about AI is less well understood.
9/9/2019 4:29:58 PM
Being a healthy adult is an important task that not many take seriously. The overuse of junk food and unhealthy beverages plague society. It's not all bad news, though. With regular exercise, you can enjoy some of those tantalizing goodies on occasion. So if you need are looking for ways to improve your day to day health, you are on the right track.
9/9/2019 4:18:28 PM
Narrow Band IoT is generally viewed as a likely winner in the LPWA IoT battle but seems still to be on the point of taking off, not yet transitioning into rapid growth. There are several possible reasons though technical problems are largely addressed and most MNOs now support the standard. OEMs just need a trigger to start building.
9/9/2019 3:30:36 PM
BSI Global Shutter Sensor With Nyxel Technology Combines 2.2 micron Pixel With Near-Infrared Performance for Images in Consumer and Industrial Applications
9/9/2019 3:22:33 PM
Kaspersky announced that it has seen its numbers of registered MSP partners hit 2,000. In two short years, Kaspersky has created a rich ecosystem of partners spanning Europe, Africa, the Middle East, North and Latin America.
9/9/2019 2:55:30 PM
White Paper Assesses Current Implementations, Identifies Solutions to Address Gaps, Explores Validation for Use Cases
9/9/2019 2:48:52 PM
Lanner joins the OCP Community to Leverage its Innovation in High Availability, Hyper-converged Network Appliances, and Facilitate the Rollout of Next-Generation 5G Applications
9/9/2019 2:28:23 PM
Most of us identify manufacturing processes by the equipment used. But manufacturing is also identified in a broader sense, by the way, the manufacturing is being accomplished. A single way a product is produced can be done by a variety of machines and tools.
9/9/2019 10:45:33 AM
Although it seems like a long time ago that conducting our banking and other financial affairs had to be conducted face to face, the rapid emergence of fintech has been a popular phenomenon.
9/9/2019 10:38:37 AM
The internet may have transformed almost every part of the world today. But it goes without saying, it has also created a wide range of other threats too, one of the most significant of which is cybercrime. But every cloud has a silver lining and, in this case, it has been the growth of the cybersecurity industry.
9/9/2019 10:34:01 AM
Congressman Says New York Cyberattacks Are Like Pre-9/11 Warnings We Ignored
9/7/2019 3:57:26 PM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
9/7/2019 7:00:00 AM
Netwrix' annual survey, its 2019 Cloud Data Security Report, found that 65% of IT departments are either unsure about moving fully to the cloud or have no such plans at all.
9/6/2019 4:11:54 PM
Customer interactions are a bit like icebergs: while there's a small amount of information - usually what goes into the ears of call center agents - visible at the top, the vast majority of useful information is below the waterline. Because this information isn't recorded or analyzed (or…if it's recorded, it's not analyzed), it's lost. Used properly, this information could be aggregated and used to improve interactions, business processes, products and services.
9/6/2019 4:07:50 PM
In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the growing influence of speech analytics.
9/6/2019 3:39:37 PM
LG Electronics' has announced the company is stepping up it's offerings in the customer care arena with the launch of a new, innovative AI-infused customer service solution, Proactive Customer Care.
9/6/2019 3:34:29 PM
Cloud solutions can be easily scaled, cost less and require little to no work for the internal teams. It's also a great way to increase collaboration and bring together those located geographically distant from each other. In a bid to bring this innovation to businesses in Europe, Panasonic has announced the launch of its first ever European-based cloud communication platform, UC-Line.
9/6/2019 3:24:55 PM
Cloud contact center software provider NICE inContact delivers a cloud customer experience platform that makes better one-on-one experiences possible for small businesses and enterprises.
9/6/2019 3:22:42 PM
Airlines are increasingly turning to AI and automation to improve customer service and increase efficiencies. Demand forecasting solutions designed to streamline revenues and keep customers happy are becoming a popular option.
9/6/2019 3:19:44 PM
Homeland Security Warns Companies About Ransomware
9/6/2019 2:52:29 PM
Being validated for NB-IoT, the Altair chipset will enable IoT services across the SoftBank network
9/6/2019 2:18:15 PM
Preparation, scheduling and management are critical for any call center and are especially important before, during and after a natural disaster. Hurricane Dorian has prompted call centers throughout the country to ramp up coverage and take extra precautions to successfully weather the storm.
9/6/2019 2:02:46 PM
In Phoneix, SRP is moving to ScienceLogic's AIOps platform to automate it IT operations and maximize uptime.
9/6/2019 1:52:55 PM
Ayla Networks and King I Electronics have partnered together for the networks' smart thermostat family of products.
9/6/2019 1:49:38 PM
Salt River Project has adopted an AIOps platform from ScienceLogice to increase its IT efficiency and help it better manage and respond to power outages.
9/6/2019 1:48:30 PM
We caught up with Dr. Soley as part of our ongoing series of IoT Innovators to further understand what sparked his interest in the Internet of Things and to learn about his latest insights on the future of IoT usage.
9/6/2019 1:22:04 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Daniel Elizalde of Ericsson North America to talk about IoT pilots and why so many of them fail.
9/6/2019 12:39:14 PM
When the first successful powered aircraft lifted off the ground in 1903 at Kitty Hawk, the world was probably not yet thinking about a future where planes were a primary form of global transportation.
9/6/2019 11:12:04 AM
Preparation, scheduling and management are critical for any call center and are especially important before, during and after a natural disaster. Hurricane Dorian has prompted call centers throughout the country to ramp up coverage and take extra precautions to successfully weather the storm.
9/6/2019 10:52:31 AM
One of the most exciting times in anyone's life is welcoming a new member to the family. Even though this act has been repeated billions over time over the course of humanity, news of a bundle of joy still sparks happiness and smiles from everyone.
9/6/2019 9:43:18 AM
Your company's inbound call center is a crucial liaison between your products and services and the customers that keep you in business. A poorly-functioning inbound call center can impact sales, returns, and the flow of information to key personnel. That's why it's important to monitor different metrics relating to your call center's overall performance.
9/6/2019 9:37:54 AM
5 digital marketing techniques that have been proven to work in other tech companies - Learn top marketing strategies that will work 100% if applied correctly.
9/6/2019 9:31:17 AM
Voyant acquires Acrobits to enhance mobile experiences and integration for its UCaas and CPaaS customers.
9/5/2019 5:35:31 PM
3, 2, 1… go! The countdown is over and ClickMeeting's biggest product change is officially here! From now on, Webinar Flywheel becomes a pillar of our offer and a core of one of our redesigned pricing plans. You can now give your webinars a brand-new opening by choosing a plan that will take you closer to achieving your online business goals. Are you ready?
9/5/2019 3:50:07 PM
The internet has changed the way we do things, from communication to how we carry out daily tasks. We pay bills, share documents, send emails, and even buy stuff from online stores without giving it much thought.
9/5/2019 3:41:21 PM
Cloud communications platform firm Parateum announced an expanded deployment for Beam Suntory. The leading provider of premium spirits is augmenting the use of the Parateum Experience Cloud to better support its remote workforce.
9/5/2019 3:39:53 PM
Are you hoping to become a successful SEO marketing agency? Do you have what it takes to become one? The main tasks of an SEO agency are, 1) delivering services and results to their clients and 2) looking for a way to grow and keep the agency going. You, therefore, need to do all it takes to ensure that you deliver the results that meet your clients' needs and find new customers so you can remain relevant in the market.
9/5/2019 3:37:01 PM
Halfords selected 8x8 to modernize communications with a single unified communications and contact center solution capable of driving a customer experience and elevating operations overall.
9/5/2019 2:39:32 PM
A brand new $15 million emergency call center in North Carolina is being built to meet the scheduling demands of increased call volume as well as to withstand the potential threat from natural disasters.
9/5/2019 12:08:20 PM
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