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Bicom Systems, the only unified communications provider with all the right pieces in all the right places, announced the latest version of its Business Communications Solution package at ITEXPO this morning. New releases will include PBXware 5, gloCOM 5, gloCOM GO, and SERVERware 3.
2/13/2018 12:00:00 AM
Our private mobile behavior is making increasing inroads into working life. Global conference phone manufacturer Konftel is therefore enabling more of its products to be controlled via the company's mobile app.
2/13/2018 12:00:00 AM
According to Invesp, customer acquisition cost (CAC) is five times more expensive than retaining an existing customer. In order to offset CAC, it's important for your organization to continue upgrading and expanding current contracts. Cost savings and higher customer loyalty are two of the immediately recognizable benefits, however there are far more, less obvious advantages as well, which is why getting the right teams engaged is so critical.
2/12/2018 4:56:39 PM
Late last month, Amazon, Berkshire Hathaway, JPMorgan teamed up with an announcement that was interesting to say the least. These three leaders in the corporate world announced they are joining forces to create an independent healthcare company specifically for their employees.
2/12/2018 4:32:27 PM
The cloud age is here, and SD-WAN technology is taking a seat in the hierarchy of digital needs.
2/12/2018 3:42:43 PM
So, how can management properly schedule agents so that no call goes unanswered? Here are a few tips.
2/12/2018 3:30:17 PM
In order to deliver the best customer service while keeping call centers agents at the highest productivity rate, any flaw or issue in the call center must be nipped in the bud ASAP.
2/12/2018 3:17:05 PM
Cloud Communications providers are tasked with offering customers comprehensive offerings, fit to meet business demands, and do it better than the other guy.
2/12/2018 2:41:43 PM
Even as more and more reports are surfacing highlighting the growing attack surface associated with the expansion of the IoT, security solutions are being created .
2/12/2018 12:18:57 PM
Understanding the IoT market and it's rapidly evolving landscape is critical for success.
2/12/2018 12:15:09 PM
You're reading Cloud Computing magazine, so you know more about cloud than the average Joe. You probably understand that cloud allows for more efficient modeling and scalability, and greater uptime. And you may think that cloud-based solutions can help you lower your costs too.
2/12/2018 12:00:00 PM
Businesses and organizations looking to outsource call center and email support are finding expert help in an often overlooked place - right here in the U.S. among the nation's individuals who are blind or visually impaired.
2/12/2018 8:00:00 AM
Cloud computing is becoming a standard practice for companies of all sizes in a variety of industries. There are three main types of cloud computing - Public, Private, and Hybrid. These different variations are characterized by who owns the servers (where the cloud is hosted) and where these servers are located.
2/12/2018 8:00:00 AM
With trade between the US and the European Union topping $1trillion a year, the chances are that, if you are in business, you are in business with Europe. And, in the process of doing that business, it's likely that you need to collect and store customer data.
2/12/2018 7:00:00 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
2/10/2018 7:00:00 AM
Video conferencing has become the go-to platform, not just for businesses but for the education system, as well. This week, The Conferencing Zone saw New Zealand leveraging conferencing services while Cisco was changing the face of education through video conferencing. In case you missed any of it, it is the perfect time for The Conferencing Zone Week in Review.
2/10/2018 7:00:00 AM
Contact Center Solutions was all about making life easier through artificial intelligence (AI) and it went all the way to wine selection. If you did not get a chance to catch up on any of it, this is the perfect time for the Contact Center Solutions Week in Review.
2/10/2018 7:00:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
2/10/2018 7:00:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
2/10/2018 7:00:00 AM
Data Center Interconnect (DCI) is the core piece in fulfilling the increasing need for data and cloud-based services, all connected by a virtual private network. The large growth in internet traffic meshed with moving to cloud-based services has led to the mass DCI growth.
2/9/2018 4:50:55 PM
Data Center Interconnect (DCI) is the core piece in fulfilling the increasing need for data and cloud-based services, all connected by a virtual private network. The large growth in internet traffic meshed with moving to cloud-based services has led to the mass DCI growth.
2/9/2018 4:50:50 PM
The Nuvias UC Practice (nee SIPHON) announced the addition of audio solutions, courtesy of Revolabs new Unified Communications (UC) portfolio. All Nuvias partners now have access to Revolabs and Yamaha UC technology. This includes the new Yamaha YVC-1000MS Skype for Business-certified speakerphone which is officially ready to showcase.
2/9/2018 4:30:30 PM
This week, ClearOne unveiled a new addition to its product suite of ceiling microphone arrays at ISE. The ClearOneCeiling Microphone Array Analog X includes three wide-range microphones in a single unit, offering 360-degree coverage and touting exceptional audio quality.
2/9/2018 4:14:43 PM
As a contact center agent, telephone exchanges must be as meaningful as possible. The connection must feel personal, not like a hard pressing salesperson but rather a friend. Here are some tips to ensure agents communicate the best possible way for consumers and the business.
2/9/2018 3:25:30 PM
Ecosmob announced its latest venture: bringing its VoIP and IP PBX hosted solutions into the hospitality and travel industries. The goal is to ensure customer satisfaction is easy, attainable, and of the highest value.
2/9/2018 3:14:20 PM
California-based DYL announced an upgrade to its telecommunications service. In an effort to combat long wait times, unhappy consumers, and unproductive service, DYL has implemented Caller-ID Routing. This will help route callers to the proper channel and agent every time they call in.
2/9/2018 2:49:29 PM
Intermedia announced its new simplified Unified Communications as a Service (UCaaS) platform, Intermedia Unite, is now available.
2/9/2018 2:27:29 PM
In 2017, ClearOne announced Skype for Business would be available for its COLLABORATE Pro product line. This week, a system upgrade has been released, enabling the CONVERGE Pro 2 48V, 128V and 128VD Mixers to support built-in Skype for Business client for established audio conferencing apps.
2/9/2018 1:57:50 PM
Transducers gather data from the physical world, such as light, sound, vibration, heat, and pressure and convert that information into electrical impulses.
2/9/2018 1:43:38 PM
Cloud computing has entered the early mainstream of adoption worldwide. However, the rapid rise of Cloud computing has strained IT governance, security and oversight processes. Cloud's rapid rise to ascendancy has been astonishing, while management frameworks necessary to guide the Cloud adoption process have lagged behind.
2/9/2018 1:40:10 PM
Vonage, one of the early players in the SD-WAN space with its SmartWAN back in 2015, is now available to small and medium-sized businesses using the Vonage Business Cloud. The SmartWAN offers constant monitoring and routing of traffic to optimize UcaaS performance.
2/9/2018 1:08:19 PM
Vonage, one of the early players in the SD-WAN space with its SmartWAN back in 2015, is now available to small and medium-sized businesses using the Vonage Business Cloud. The SmartWAN offers constant monitoring and routing of traffic to optimize UcaaS performance.
2/9/2018 1:03:09 PM
ConvergeOne is changing the cloud collaboration game by launching its ConvergeOne Cloud Experience offering (C1CX). The new offering, a collaboration-centric cloud experience allows users effortless migration to the cloud.
2/9/2018 12:45:35 PM
If you are considering working as an agent in a call center, there are a few job requirements that every potential candidate needs to consider before leaping into the industry. Here are some vital skills one must possess in order to succeed as a call center agent.
2/9/2018 12:30:54 PM
Programming artificial intelligence is an exciting prospect. Building AI apps from the ground up is an arduous endeavor, but thankfully with the development of advanced AI frameworks, building programs with AI capabilities is easier than ever before.
2/9/2018 12:14:34 PM
Vonage, one of the early players in the SD-WAN space with its SmartWAN back in 2015, is now available to small and medium-sized businesses using the Vonage Business Cloud. The SmartWAN offers constant monitoring and routing of traffic to optimize UcaaS performance.
2/9/2018 11:37:37 AM
Jive Communications announced technology retailer, Jenne, is its newest distribution partner. Jenne value-added resellers (VAR) will benefit from Jive's UCaaS suite, helping to grow Unified Communications portfolios.
2/9/2018 11:23:17 AM
LumenVox and Digital DataVoice (DDV) announced DDV is now a LumenVox Skills Certified Partner.
2/9/2018 10:10:31 AM
This week, LogMeIn announced an agreement to purchase Jive Communications, bringing an exceptional UCaaS solution into the fold of an already robust portfolio of offerings. LogMeIn is putting UCC in its sights, with this transaction taking a major step in a strong market position.
2/9/2018 9:04:06 AM
Vonage, one of the early players in the SD-WAN space with its SmartWAN back in 2015, is now available to small and medium-sized businesses using the Vonage Business Cloud. The SmartWAN offers constant monitoring and routing of traffic to optimize UcaaS performance.
2/9/2018 8:55:23 AM
The webinar Data Center Modernization: Insights, Misconceptions and Real-Life Wins with Flash Storage Strategies is now available on demand.
2/8/2018 7:34:02 PM
Bringing smart products to market with in-house IoT solutions, ConnectSense collaborates with Wayne Water Systems on basement protection
2/8/2018 4:35:03 PM
The City of Newport News, Virginia recently hosted a Smart Cities Readiness Workshop with the aim of creating a strategy to develop smart infrastructure to benefit the region.
2/8/2018 4:00:32 PM
To examine issues of IIoT Security, Twin Oaks Computing and IoT Evolution will host Ensuring Security in the Age of the Connected Device
2/8/2018 3:38:39 PM
Education is evolving and one of the primary reasons is the adoption of video conferencing. It allows students to get up close and personal with experiences and professionals they otherwise would not be able to. This is the case at the Beeghly College of Education at Youngstown State University in Ohio.
2/8/2018 3:35:39 PM
VoIP Innovations will be at ITEXPO next week talking about the rise of enterprise messaging. That likely will include details about the shift from P2P to A2P. P2P in this case refers to peer-to-peer or person-to-person communications, explains Tim Linn, product manager of VoIP Innovations
2/8/2018 3:25:09 PM
Experienced Cloud Services Leader to Drive Growth at IoT-Connectivity-as-a-Service Provider
2/8/2018 3:13:11 PM
Teleperformance has received a 2017 European Contact Centre & Customer Service Awards. BPA Quality's Martin Teasdale was the lead judge for the Best Multilingual Contact Center category, in which Teleperformance got the gold.
2/8/2018 2:16:53 PM
A new Thomson Reuters report discusses the divergent stances around the world relative to compliance. It notes that major regulations are going into effect this year in the European Union.
2/8/2018 2:13:47 PM
Mapping and alignment between Industrial Internet Reference Architecture and Reference Architecture Model for Industrie 4.0
2/8/2018 1:53:32 PM
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