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By leveraging cloud, virtualization and automation in their network, server, and data center environments, businesses will become more agile and deliver more consistent outcomes without sacrificing security, availability, or performance. In fact, these traits will all benefit, while also reducing underutilized resources and increasing overall efficiency.
6/23/2017 1:28:12 PM
With a focus on Skype for Business and Broadsoft UC markets, AudioCodes announced a new distribution agreement with Nuvias, which advances its EMEA UC business and makes Nuvias the master distributor for AudioCodes' portfolio of Skype for Business and SIP phones. The arrangement allows for Nuvias to offer end-to-end solutions, as well as technical support for Broadsoft and Skype for Business environments.
6/23/2017 1:19:32 PM
A new administration brings a new agenda and changes in priorities. How does this bode for health information technology (health IT)? Here's a quick look at some of the progress that's been made so far.
6/23/2017 1:15:22 PM
This week, Packet Design says yes with the release of the new Explorer SDN Path Provisioning application. The solution leverages real-time, historical and predictive analytics from the Packet Design Explorer SDN Platform to automate service path computation.
6/23/2017 1:05:18 PM
New software-defined technologies mean that companies can strongly modify (if not throw out) the old rule book and make the most of their assets, keeping costs down and accommodating network demands as they ariseā€¦not in case they arise.
6/23/2017 11:47:36 AM
A new multinational coalition effort is likely to bring new advances in NFV, SDN, and 5G operations.
6/23/2017 11:40:40 AM
A new Federal Resources, Orion Labs partnership brings exciting new communications application options to government groups.
6/23/2017 10:29:28 AM
Phonesuite has announced a new mobile integration technology for its IP-PBX platform to address consumer demand for 'anytime, anywhere' communications for hotel employees.
6/23/2017 10:28:31 AM
Noble Systems Corporation is showcasing its customer experience technology for improving performance, lowering costs and maintaining compliance at Call Center Week 2017 with its on premises, cloud and hybrid platforms.
6/23/2017 10:25:39 AM
Savvius Inc. has launched a new initiative aimed at channel partners who serve enterprises and midsize business customers.
6/23/2017 10:23:20 AM
Customer objections tend to fall into five categories: need, relationship, authority, product/service and price.
6/23/2017 9:00:00 AM
The high temperatures seen this summer should cause businesses to consider investing in power protection services.
6/23/2017 9:00:00 AM
Several telecommunications companies have major network builds underway in Alaska.
6/23/2017 8:53:38 AM
Zang has announced four new updates to its CPaaS solution with communications applications to improve the way organizations engage and communicate with customers and collaborate with each other.
6/23/2017 8:35:29 AM
Cisco aims to reinvent enterprise connectivity via intent-based networking.
6/23/2017 8:30:00 AM
This week we saw regional IT consulting company Ideal Integrations turn to Web-scale networking whiz Ciena with its sights set on packet networking solutions in order to expand and improve offerings - specifically, offer pocket friendly Internet connectivity, in addition to private connections and a cloud environment for hosting services. Also, with the new deployment, local businesses can leverage the IdealConnect service for secure transfer of critical data to empower collaboration.
6/23/2017 8:28:23 AM
The latest group to fall into California's call recording trap are two anti-abortion activists who covertly video-recorded their private discussions with Planned Parenthood personnel.
6/23/2017 7:00:00 AM
The new Nighthawk Wi-Fi router from NETGEAR is faster, more powerful, and higher performing than its predecessors. It's ideally suited for gaming, mobile devices, and streaming. And you can even talk to it.
6/23/2017 7:00:00 AM
In a recent joint release, NetComm Wireless and Telefonica have announced the signing of an IoT Device Supply Agreement.
6/23/2017 7:00:00 AM
SenRa and Senet Managed Network Services partnership enables rapid deployment of LoRaWAN connectivity for millions of IoT devices in India
6/22/2017 7:19:03 PM
AT&T is talking 5G. Today, reports surfaced that the operator will begin deploying standards-based 5G by the end of the next calendar year - worst case, beginning of 2019. This timeline stems from the words of Scott Mair, Senior Vice President of Technology, Planning and Engineering for AT&T from the recent Wells Fargo Securities 5G Forum.
6/22/2017 5:04:06 PM
On this episode of the IoT Time Podcast, Ken Briodagh sits down with Steve Hanna, chair of TCG's embedded systems and IoT work groups, and principal at Infineon where he's focused on IoT security.
6/22/2017 4:43:11 PM
Broadcom is enabling its silicon advance with the new Trident 3, which is powering its new portfolio of programmable switches - the StataXGS Trident 3. The newly announced switches offer scale for up to 3.2 Tbps, and expand the Tomahawk and StrataXGS product suites.
6/22/2017 3:52:34 PM
In this weekly series, we'll be previewing chapters of IoT Time: Evolving Trends in the Internet of Things for you to read in the hopes that you'll like it enough to read the whole thing.
6/22/2017 3:41:48 PM
What the smartphone did for home automation ten years ago, making it more understandable and accessible to consumers, is now happening with voice control.
6/22/2017 3:34:01 PM
Lee Gruenfeld is Managing Partner of the Cholawsky & Gruenfeld SaaS/IoT consulting firm, and is a Principal with the TechPar Group in New York, a boutique consulting firm consisting exclusively of former C-level executives and Big Four partners.
6/22/2017 3:18:35 PM
Jeff Liebl is President of Anaren IoT Group, which designs, manufactures and sells custom high-frequency solutions and standard components for the wireless communications, space and defense electronics, wireless consumer electronics, and IoT markets.
6/22/2017 3:12:36 PM
What does the departure of CEO Jeffrey Immelt mean for GE's IIoT strategy and the IIoT in general?
6/22/2017 3:11:59 PM
Israel Alguindigue is SVP, Industrial Practice, Uptake, a developer of products that solve industry pain points and enable new data-driven business models and revenue sources. In his session, Managing Massive Data: The Great Challenge, he and his co-presenters Julie McGowan of GLOBECOMM and Roger Rea of IBM will address the deep need for better data management before the fire hose becomes a flood.
6/22/2017 3:06:08 PM
A substantial chunk of technological solutions can be attributed to IoT-based solutions using remote sensing to collect information on everything from temperature and moisture levels to nutrients in the soil and crop productivity.
6/22/2017 3:05:43 PM
The IoT Evolution Expo is the only Internet of Things industry event focused on Enterprise-level strategic planning and engineering-lead solutions to IoT and IIoT challenges. We have invited a world-class speaking faculty to join us and help provide our conference delegates with the critical business intelligence they need to formulate strategy for the next year.
6/22/2017 3:02:59 PM
Call recording is a versatile tool. From quality assurance and compliance to court cases and customer service - maybe even a social feud or two - call recording touches a vast spectrum of the world in which we live. And, in honor of it being throwback Thursday, or #TBT for the millennial readership, I'd like to take a jaunt down memory lane, and look at one of the more high profile instances of call recording in recent times.
6/22/2017 2:48:13 PM
CallRail has added a service to its call recording platform that allows it to automatically spot keywords.
6/22/2017 1:58:36 PM
A recent study has found that the business cloud communications market is growing by 23 percent annually.
6/22/2017 1:50:15 PM
In the contact center, the concepts of customer engagement and customer satisfaction are often used interchangeably, but it's important for call center management to remember that, while there's overlap, they're not the same thing.
6/22/2017 1:41:00 PM
Salesforce Service Cloud's functionality can be extended further into managing the agent experience with the use of valuable add-ons and widgets that allow contact centers to ensure that the right number of agents are working in the right channels at the right time. This is where workforce management comes in.
6/22/2017 1:35:45 PM
Many companies use social media and the Internet to handle customer service complaints. While this is convenient for consumers - and sometimes customer service departments - it is an equal opportunity for Internet trolls.
6/22/2017 1:29:52 PM
There are a number of new huddle room solutions being introduced to the market recently. InFocus Corp. and Yamaha/Revolabs all have new offerings that are sure to help improve the business operations of any company.
6/22/2017 1:16:52 PM
Shift8 Networks has entered into a Value-Added Reseller (VAR) agreement with First Service Technology to serve public organizations in Texas, including schools, cities and counties with cloud communications.
6/22/2017 1:03:19 PM
The Boston Police Department is deploying NICE Inform to maximize its IP-based communications system with quality assurance, multimedia incident reconstruction, and IP telephony and radio recording.
6/22/2017 11:57:09 AM
6/22/2017 11:44:00 AM
Aspect Software rolls out Aspect Via 17, a system that addresses a wide range of desirable points in the contact center environment.
6/22/2017 11:23:05 AM
Call recording systems, and other cloud phone system elements, can be a big help in providing the best in customer service for end users.
6/22/2017 10:49:05 AM
Komutel has achieved compliance with Avaya team engagement solutions for its SIT2 IP Console Release 2.5.4. The combined technologies will help businesses integrate telephone systems and directory along with other sources for better call handling.
6/22/2017 10:46:59 AM
L-com Global Connectivity now offers two new families of Cat5e cables designed for outdoor use in industrial Ethernet applications.
6/22/2017 10:29:56 AM
Sennheiser and 3CX have formed a partnership that will deliver full compatibility between their product portfolio of unified communications and software-based PBX.
6/22/2017 10:23:41 AM
Nokia's answer is the new FP4 chip, which is capable of moving 2.4 terabits per second. It is being used to power the 7750 Service Router (SR)-s and Nokia 7950 Extensible Routing System (XRS)-XC to deliver increased visibility and next generation communications services.
6/22/2017 8:32:54 AM
The VoIP gateway may be a bit of a specialist tool, but it can deliver some very exciting results for its users.
6/22/2017 8:00:00 AM
NTT Communications Corp. next month will launch an API Gateway as a Service offering.
6/22/2017 8:00:00 AM
Ringless voicemail is increasingly being used by telemarketers, politicians, debt collectors and fraud perpetrators who are often calling mobile phones illegally (since the recipients haven't opted in for the calls) for the purpose of identity fraud or scams.
6/22/2017 7:00:00 AM
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