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NICE inContact and Zendesk announced a partnership that pairs the Zendesk customer service and engagement suite with the NICE inContact CXone to expand global presence with a robust joint solution.
1/10/2020 3:13:40 PM
Arlo Technologies announced the arrival of Arlo SmartCloud, a fully managed global platform to serve as the SaaS version of its Arlo Smart service platform.
1/10/2020 1:20:56 PM
The full potential of the IoT is not yet being realized - and it won't ever be realized, without robust, cohesive standardization.
1/10/2020 12:33:13 PM
Cradlepoint has integrated new machine learning capabilities into its NetCloud Service to help the software learn data usage patterns on wireless links.
1/10/2020 12:24:57 PM
Search engine optimization is one of those things that are never really 'done.' Irrespective of how much effort and time you put into SEO, there'll always be something to learn. This is because search engine optimization is continuously evolving. Lying to yourself that you've mastered it will only lead to you falling behind as new optimization trends are continually emerging.
1/10/2020 12:23:34 PM
Seattle's New Secure Scheduling Ordinance, which regulates restaurant and retail workers' schedules and pay to make them more predictable, has achieved positive results. The law could serve as a model for the call center industry, which is fraught with turnover and low morale due to unpredictable schedules and pay.
1/10/2020 12:23:00 PM
The e-textile industry is growing by leaps and bounds, but there's still a lot of confusion around some of the most common terms.
1/10/2020 12:00:56 PM
New Relationship with Telstra Extends Access to Australia, First Customer, Wagz Already Signed
1/10/2020 11:39:00 AM
So, you want to start a blog! You're ready to dive into the world of blogging, but not sure where to begin? Well the good news is it's not that difficult.
1/10/2020 11:14:07 AM
In a recent statement, Abu Dhabi-based Etisalat Group, the first and largest telecommunication company in the region, which serves 11.6 million customers and over 300 thousand enterprises and government customers of all sizes within the United Arab Emirates, announced they have partnered with Ribbon Communications, a global software leader in secure and intelligent cloud communications for enterprise communications environments.
1/10/2020 11:08:38 AM
Nashville's 911 emergency call center has been plagued by issues due to understaffing and low morale among agents. Some simple changes to management and scheduling could go a long way toward improving agent performance, morale and overall productivity at the center.
1/10/2020 11:05:22 AM
Most small businesses need to watch every penny, as you'll know if you run or work for one. Unless you've got investors with deep pockets, chances are you're looking for every possible way to get services without having to fork over a lot of cash. For most companies, switching to a business voice over IP (business VoIP) solution is a no-brainer.
1/10/2020 10:54:01 AM
If you sell a product or service, you've probably heard of bundling. Essentially, this means offering several services or products at one price or in the same package.
1/10/2020 10:33:23 AM
Business owners cannot deny the importance of sending out a powerful brand message to the customers. Their brand is often derived from who they are, who they want to be, and who people perceive them to be. That said, one of the best ways to build your brand is PR.
1/10/2020 9:59:31 AM
This week, providers of advanced technology software, Ironsphere, announced that they have been chosen by MetLife Stadium as their provider for Privileged Access Management (PAM) security solutions across their large, distributed enterprise network infrastructure.
1/9/2020 6:16:27 PM
IT managed services providers (MSPs) are a growing industry, and the good news is that investors are keen on these companies. Dataprise, an IT managed services provider based in Rockville, Maryland, recently announced that it has received a majority investment from Dallas-based Trinity Hunt Partners. Currently, Dataprise manages the technology needs of more than 1,000 business customers throughout the U.S.
1/9/2020 5:26:18 PM
It's no secret. The Internet has made a whole lot of things a whole lot easier over the last few decades. One major thing being? Online sports betting.
1/9/2020 5:07:50 PM
While it's impossible to use the internet without leaving a digital trail, private browsing can offer some form of protection for the prying eyes. Generally, private browsing sessions are known to keep your search history somewhat secret, but there're more potential uses of private browsing, which you might not know about.
1/9/2020 4:57:49 PM
Technology has transformed and simplified many areas of our lives and is almost ingrained in daily human experience. More than we have ever imagined, technology has also transformed how the classroom experience and streamlined learning to make it easier for teachers and students.
1/9/2020 4:48:41 PM
In this episode of IoT Time Podcast Season 5, Ken Briodagh sits down with Ed Kuzemchak, CTO, Software Design Solutions, to talk about the Fog and the Edge, and Ken makes a real Mesh of it all.
1/9/2020 4:33:56 PM
Libelium has set itself to recharging the smart car industry. They've said they will accomplish this by increasing the efficiency of smart car recharging.
1/9/2020 1:44:20 PM
In order to be successful, power plants of all types must run as efficiently as possible to provide the maximum potential output at the lowest possible cost. The key to efficiency lies in the operations and maintenance practices of the power plant. Optimized power plants not only yield positive financial results, but also benefit the environment.
1/9/2020 11:18:00 AM
In the beginning, technology and sports didn't always seem like they were a natural pairing. After all, what do you need for baseball apart from a ball and a bat? For basketball, you'll just need a hoop and a ball, right?
1/9/2020 11:08:00 AM
The past decade actually went with some of the biggest innovations in the industry of casino. These technological advances have helped the casino industry to establish a prominent presence online while also providing an innovative platform for the coming years.
1/9/2020 10:05:50 AM
There has been a long debate on whether kids should get hands-on technology or not. Obviously, we tend to see negative effects more than increased productivity. Gadgets now attract adolescents as the elder ones are continuously engaged to them too.
1/9/2020 9:46:05 AM
Technology has been evolving to make the lives of consumers easier. The mobile phone launched and eliminated the need to be attached to the wall to have a conversation - then that already-groundbreaking device progressed further and smartphones arrived. We are now at a stage where the world is at our fingertips. Organizing our finances, shopping, photography, and socializing; it can all be done on a smartphone.
1/9/2020 9:35:13 AM
Thanks to the advancement in technology, it seems like CBD is making its way into everything nowadays. The list of CBD-infused products includes intimate gels, sparkling water, chocolate, gummies, shampoo, skin creams, coffee, and so much more. One of the latest addition to the list is CBD patches.
1/9/2020 9:28:18 AM
SD-WAN Expo Gold Sponsor Hughes Network Systems announced a partnership with VeloCloud to make the VMware SD-WAN the newest addition to the HughesOn Managed SD-WAN portfolio.
1/8/2020 5:51:40 PM
Digitization is taking over many industries and making a significant mark in our homes and workplaces. The rise of digital technology continues to evolve, and has allowed for an enterprising mindset among developers and consumers are increasingly experiencing higher levels of convenience.
1/8/2020 4:30:19 PM
CBD refers to cannabidiol, which is one of the most active ingredients of the cannabis plant. Unlike all the other ones, it doesn't possess psychoactive effects, which make users feel high. Since the time it's been legalized for medical use in many states, many people have already gotten to enjoy this miraculous compound.
1/8/2020 3:00:49 PM
Illinois' new Artificial Intelligence Video Interview Act regulates employers' use of AI technologies in the interview and hiring process. The new law is designed to protect the privacy of job candidates when AI platforms and technology are used as part of the vetting process.
1/8/2020 1:22:52 PM
The advent of the latest technologies such as robotics, nanotechnology, 3D printing, VR/AR, artificial intelligence, and others certainly makes the future of healthcare exciting. Though there are apprehensions that technology may make healthcare professionals redundant in the healthcare delivery system, this is far from being true.
1/8/2020 12:44:58 PM
There is a perennial debate among FX traders over the value of demo Forex trading. Some traders swear by it and say it is the best way to get used to trading Forex before going live. Others say it is a waste of time and nothing like the real thing. So, is demo Forex trading worth it?
1/8/2020 12:18:35 PM
Today, Nextiva unveiled CoNEXtion, an end-to-end marketing program for partners developed to propel partner success by offering a robust resource of marketing and demand generation solutions,
1/8/2020 10:41:26 AM
While you may have made the decision to switch to VoIP and a virtual PBX, the harder part is going to be choosing a solution. After all, there are so many choices today, it can seem overwhelming. Where do you begin?
1/8/2020 9:44:37 AM
Medical technology's newfound advancements continue to create strides in the industry that were long considered impossible or much further away in time. Already, there are miniature-sized ultrasound devices, capable of fitting into your pocket and connecting to your phone, which cost significantly less than the machines commonly found in hospitals. Virtual reality is accelerating healing for patients in rehab, and artificial intelligence is identifying lung tumors better than medical experts
1/7/2020 2:59:19 PM
At the beginning of 2020s, more and more users start to think about how to protect their personal data. Technology companies come up with various solutions. We may say that technologies for protecting personal data on the Internet are widespread. A VPN is a popular solution to protect your privacy.
1/7/2020 2:51:51 PM
TagoIO offers an end-to-end cloud platform that transforms the way businesses create value from connected products and user interactions
1/7/2020 12:43:45 PM
Today, SD-Wan Expo Platinum Sponsor Adaptiv Networks announced the acquisition of the assets of LiveQoS. The deal closed on December 11, 2019, and when all is said and done, Adaptiv's portfolio sees the addition of network technologies capable of promising the Quality of Experience users expect.
1/7/2020 12:22:08 PM
Google announces new security measures to prevent hacking through the use of Less Secure Apps. Learn which apps are impacted and how to better secure your G-Suite account access.
1/7/2020 11:58:47 AM
This era of exponential technological advancement has sparked vast progression in the construction industry. For industry leaders like Sahel Majali, age-old questions of how to streamline construction processes have largely been solved by the advent of modern technology, with BIM and virtual reality enabling forward-thinking construction companies like the Mid Group to complete projects faster, to a better standard, at lower cost, and all with improved safety.
1/7/2020 11:41:20 AM
Centralized home heating and cooling systems are one of the most successful innovations of the last century. Because of this technology, home and commercial spaces remain comfortable regardless of the outdoor climate. Nowadays, HVAC systems are not only sophisticated but also energy efficient.
1/7/2020 11:35:10 AM
One of the most compelling use cases for blockchain in 2020 is how it will change capital markets. We caught up with David Walsh, an Internet entrepreneur whose company IXnet built the world's first financial extranet in the late 1990's, connecting thousands of banks, market data providers, exchanges, alternative trading systems and more, and who today is disrupting again in the blockchain, distributed ledger and digital (or crypto) currency markets.
1/7/2020 10:46:31 AM
When it comes to call center training, what's your most valuable resource? Is it your e-learning software? Your years-old classroom training curriculum? Your training videos? It's probably none of the above. Your most valuable training resources are your top performers in whose heads the learning process resides.
1/7/2020 10:16:46 AM
New unified Defense Department guidelines require third-party verification of scores of cybersecurity protocols for federal contractors and subcontractors.
1/7/2020 8:09:53 AM
Deciding to launch your own software development company is a great stride. Now, you need to know how to attract and retain clients. Your client is your bread and butter but coding has become a common skill and more and more apps are making it possible to bypass coding altogether.
1/7/2020 8:04:32 AM
It's a trend that is gaining more and more followers in the private and business sectors: outsourcing IT services such as data warehousing, computing power, or application software so you don't have to work with your own hardware and software.
1/6/2020 4:11:36 PM
The key to making contingent labor management easy for MSPs is finding the right platform, with the right tools and features to make the process efficient for both sides.
1/6/2020 1:24:31 PM
The growth of the contingent workforce model for MSPs has been driven by two factors, an increase in gig economy workers and the business economics of the on-demand model.
1/6/2020 1:15:10 PM
Integrated hardware IP and software platform SenslinQ is designed to collect, process and link data from multiple sensors to enable intelligent devices to understand surroundings
1/6/2020 12:22:01 PM
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