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JK Tyre and Industries, a major tire manufacturer in India, announced its collaboration with Altizon Systems, an industrial IIoT (Industrial IoT) platform company.
12/10/2018 2:30:45 PM
Asavie, a provider of secure Enterprise Mobility and IoT Connectivity solutions, announced recently that it has joined IBM's MaaS360 App Exchange ecosystem of partners.
12/10/2018 2:19:05 PM
Self-improvement is an integral part of our personal and professional growth. We need to improve our skills constantly to stay competitive in the workplace. Unfortunately, due to a shortage of time, we often cannot attend offline seminars and courses, which, nonetheless, shouldn't become a hindrance to professional development. That's when online courses come in handy.
12/10/2018 12:46:48 PM
The collective vision of a 4-person team attending the ETHWaterloo hackathon in Ontario, Canada back in October 2017 recognized the huge potential of unifying blockchain technology with gaming.
12/10/2018 12:42:06 PM
New keynoters and speakers announced for ITEXPO in Ft. Lauderdale, January 30-February 1, 2019, including McAfee, Uber, Google, Coredial.
12/10/2018 12:39:29 PM
Thriving online gaming communities have been built over the years but, with online gaming comes many risks that other online activities carry. One of these risks is cyberbullying.
12/10/2018 12:34:41 PM
One way banks can improve customer experience is by employing workforce optimization software. Research firm Ovum says integrating WFO across back offices, contact centers, and regional hubs can drive branch transformation.
12/10/2018 9:52:21 AM
Businesses should clearly define the primary value of their software licensing efforts and every step they need to take to execute on those strategies.
12/10/2018 9:48:07 AM
Master agent Telecom Consulting Group has named net2phone VoIP Supplier of the Year.
12/10/2018 9:41:42 AM
Serving large enterprise will require the cablecos to do some things a little differently. For example, they will now need to offer and support service-level agreements.
12/10/2018 9:34:40 AM
Customer experience has become a popular term. With all the talk about it, you'd think companies would have made some real headway on CX improvement. But, in fact, 2018 was basically a CX fail. And 2017 and 2016 weren't so hot either.
12/10/2018 8:47:00 AM
BPA Expert Call Center Quality Assurance and Independent Analysis allows organizations to focus on coaching and feedback trends instead of listening to a bunch of calls. But it doesn't just consider calls. BPA Quality's solution can also address QM and QA of chat, email, SMS, and social media interactions.
12/10/2018 8:43:00 AM
Momentum Telecom recently announced it now owns CloudNet Group.
12/10/2018 7:00:00 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
12/9/2018 7:00:00 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
12/8/2018 7:00:00 AM
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the unified communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in unified communications news: Time for the Week in Review!
12/8/2018 7:00:00 AM
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the cloud communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in cloud communications news: Time for the Week in Review!
12/8/2018 7:00:00 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
12/8/2018 7:00:00 AM
Ethernet and IP are two technologies that have been particularly adept at helping networking operators adapt to changing requirements. And solutions based on these technologies just keep giving.
12/7/2018 6:18:36 PM
Never underestimate the power of empathy.
12/7/2018 5:17:49 PM
Contact centers require a broad range of functionality.
12/7/2018 4:36:32 PM
A strategy and a bit of planning can help organizations better manage holiday scheduling and staffing.
12/7/2018 4:25:29 PM
Contact centers need to understand shrinkage to create accurate forecasts and build appropriate schedules. Getting a handle on shrinkage causes and trends can also help businesses assess the damage and take steps to stem it.
12/7/2018 3:24:04 PM
NICE inContact announced this week that Forrester, Gartner and Ventana Research have all honored the workforce optimization provider in recent research.
12/7/2018 3:05:46 PM
First responders and eligible public safety organizations can communicate in real-time to stay connected and better protect their communities
12/7/2018 1:11:10 PM
Cypress Semiconductor recently expanded its portfolio of Internet of Things (IoT) solutions with the addition of Cirrent, a provider of software and cloud services for consumer Wi-Fi products.
12/7/2018 12:59:52 PM
Dialpad announced the arrival of Dialpad Support for call centers, an Artificial Intelligence-powered contact center solution bringing together natural language processing and AI in a user-friendly interface to drive customer satisfaction and agent performance.
12/7/2018 12:53:59 PM
Siemens recently brought together several hundred technologists to share some updates about the evolution of its work in AI and the rise of autonomous systems.
12/7/2018 12:49:42 PM
A bill recently passed the US House, and is now in the Senate, that will direct the Secretary of Commerce to conduct a study and submit to Congress a report on the state of the IoT.
12/7/2018 12:34:35 PM
As we say goodbye to the analog world, we say goodbye to so many manual processes. The digital age is introducing automation in a big way. From the data center and contact center, to sales and marketing, and beyond, automation is easing IT's job, and empowering productivity.
12/7/2018 12:17:27 PM
This week, Verint announced the arrival of its patent-protected Automated Verification solution providing organizations with end-to-end health of communications systems. The newly unveiled offering will join Verint's Workforce Engagement suite.
12/7/2018 12:14:08 PM
Ericsson has been selected by Millicom's TIGO to modernize its radio access network (RAN) across Paraguay and Honduras in a multi-year deal involving the rollout of Ericsson Radio System.
12/7/2018 12:04:42 PM
Everyone knows that Google has all sorts of products and services up its sleeve. But most people aren't aware of what these actual products are!
12/7/2018 12:03:07 PM
There tends to be a lot of advice out there with regard to how to keep an employee happy and keep workplace stress at bay. It often involves incentives and ways to recognise a hard-working employee's ability, among other topics.
12/7/2018 11:51:21 AM
When your business grows so much that you start to open new branches, it can be very exciting. Of course, if you want this to be successful, you need to make sure that you are staying in control of your business and the people that are running the other branches.
12/7/2018 11:46:57 AM
Here's a sample of the kind of speakers and topics we'll have on tap for AIOps Expo, which is Jan. 30 through Feb. 1 in Fort Lauderdale, Fla. Today we're talking with Gadi Oren of LogicMonitor.
12/7/2018 11:07:04 AM
RingCentral announced the appointment of Peter Hughes to the role of Regional Sales Vice President for the Asia Pacific (APAC) region. Based out of Sydney, the industry vet is tasked with expanding the cloud communication provider's presence in the region.
12/6/2018 5:42:06 PM
SolunoBC announced an agreement with HFO Telecom allowing the German service provider to offer resellers and partners the Soluno platform and wholesale concept, to deliver customers a mobile-first UCaaS solution.
12/6/2018 4:45:14 PM
The federal government still has the cloud in its sights. There has been forward movement. And many understand the cloud value proposition. But federal agency adoption of cloud solutions remains a long, slow climb.
12/6/2018 2:38:14 PM
Frost & Sullivan honored 8x8 with its 2018 North American Integrated CCaS and UcaaS Competitive Strategy and Leadership Award. 8x8 exemplified the innovation, strategy and performance to garner the award.
12/6/2018 2:35:16 PM
On this episode of the monthly IoT in Health Podcast, Ken Briodagh sits down with Kelli Bravo, VP, Healthcare and Life Sciences, Pegasystems to talk about data management, research, and IoT software solutions for Healthcare companies.
12/6/2018 1:42:33 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Tom Canning of Canonical, and Ben Scott-Robinson of Small Robot, to talk about OS for IoT, and how folks are Farming with IoT and IoT applications for robotics.
12/6/2018 12:56:22 PM
Cloud-based solutions provide mid-size enterprises with integrated suites of business communications and collaboration functionality. That's especially important for such businesses, which tend to have more limited IT resources than larger entities.
12/6/2018 12:45:11 PM
The cloud era is illustrating a time of great change. Innovation in optical technology and AI is taking the network in a more adaptive direction, as the cloud provides the medium to deliver the critical applications businesses require. At ITEXPO 2018, Windstream unveiled new branding and continues to capitalize as a service provider in the cloud era.
12/6/2018 12:39:59 PM
This week, Windstream Enterprise (WE), announced its cloud-based unified communications solutions supports more than 500,000 seats. The milestone represents a laser-like focus on developing and supporting enterprise-class xCaaS services.
12/6/2018 12:35:58 PM
Different organizations may have varying ideas of what makes for a good contact center. But, as in many areas of business, there are widely accepted best practices in the customer service arena. Here are some of them, along with a few specific suggestions on how contact centers can improve performance in 2019.
12/6/2018 10:22:06 AM
AI, analytics, and automation can help businesses collect, aggregate, analyze, and act on customer data more quickly and efficiently. That can allow for real-time call transcription, coaching, quality management, recommendations, and sentiment analysis in contact centers and other customer service environments. And it can work to inform marketing and sales campaigns, segmentation efforts, and strategies.
12/6/2018 10:19:00 AM
Analytics, adaptation, bigger and better bandwidth, and programmability are among the most important networking trends today. Telecom Asia has recognized Ciena for all of the above.
12/6/2018 10:15:06 AM
The words call center agents use can make the difference between escalating an already bad situation and calming a disgruntled customer. And they can make the difference between keeping and losing a customer or a sale.
12/6/2018 10:13:20 AM
The human and dog interaction has been around for ages. Regardless of how much the dog barks and causes annoyance, with time, man has somehow managed to understand the creature's language.
12/6/2018 9:43:00 AM
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