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Unified Technologies, an IT solutions provider with operations in the Caribbean and North America, has announced a newly established Cyber Security Alliance with the global professional services firm Deloitte.
8/16/2017 4:21:34 PM
Ahmadi brings decades of leadership and advocacy in critical infrastructure security, including active participation in several standards creation groups
8/16/2017 3:32:44 PM
The Weather Company, an IBM Business, recently announced that it is enhancing its global flight operations solution WSI Fusion, with live flight tracking data from FlightAware.
8/16/2017 3:16:28 PM
Recently, the Open Networking Foundation's Wireless Transport Project Team tested the open model laid out by the ONF to control wireless transport equipment.
8/16/2017 3:10:38 PM
This week, VictorOps announced that it successfully implemented Twilio's Live Call Routing. This new feature for critical incident management is built leveraging Twilio Functions - a serverless environment specifically designed for running and developing communications applications.
8/16/2017 2:53:58 PM
Kritek and Skyline Products have announced a strategic partnership to Klover-enable Skyline's signs, and offer new turnkey, smart city solutions together.
8/16/2017 2:49:28 PM
This week, cloud communication firm neoVortex announced the successful acquisition of Northwest Vox. neoVortex can already tout market presence in SIP Trunking and hosted voice services, but with this new acquisition, it can build on other recent acquisitions with the addition of another voice service.
8/16/2017 2:28:04 PM
From connected cars and smart homes to wearable devices and smart cities, internet of things is transforming the world around us and paving its way to becoming internet of everything.
8/16/2017 2:16:23 PM
With digital threats growing more rampant across the country and from around the world, the idea of building walls for cyber defense and protection can seem appealing. But even in this age of hackers relentlessly penetrating our networks, in the information technology security industry, we know that walls don't work.
8/16/2017 2:07:45 PM
For a multi-state urgent care provider, spanning five states and over 60 locations, choosing SD-WAN was a no brainer. In specific, the care provider selected the Windstream SD-WAN to simplify network operations and aid in expansion.
8/16/2017 1:47:49 PM
Most homeowners want to save as much energy as possible. After all, it's one of the best ways to protect the environment and to save money on the power bill.
8/16/2017 1:43:00 PM
On this episode of the IoT Time Podcast, Ken Briodagh sits down with Khamis Abulgubein, PLM, Emerging IoT Applications at Nokia.
8/16/2017 1:14:09 PM
One of the key components needed for successful call monitoring is reporting and analytics. Recording all calls is step one when it comes to collecting data-after all, there's nothing to analyze if calls aren't recorded. While listening to call recordings, it's essential to report what you find. Reporting data allows managers to look at results by evaluating trends in a number of ways-by collector, client of date range.
8/16/2017 12:54:14 PM
IoT and Smart Lighting Control Technologies Can Help Lighting Equipment OEMs and Manufacturers improve their profits, TAM, CAGR and wallet share
8/16/2017 12:46:00 PM
Are you a Communications Servicer Provider who's looking to assist your customers with the latest cloud-based solution?
8/16/2017 12:34:16 PM
IT training and learning systems company Tech 2000 Inc. will be providing its services at the upcoming MEF17 event.
8/16/2017 10:39:40 AM
Aquantia and Dell have partnered to move beyond antiquated PC systems, to offer multi-gigabit capabilities for Dell's OptiPlex 7050 series. This will be the first group of PCs to ship with the AQtion AQN-108 5 Gigabit Ethernet Interface Card (NIC) as an option when ordering.
8/16/2017 10:35:48 AM
The transaction-based systems of yesteryear aren't designed to support subscription-based models. An Aug. 23 webinar hosted by Oracle will explain what's needed.
8/16/2017 10:24:20 AM
NewVoiceMedia named Dennis Fois President and Chief Operating Officer. With Fois joining the team, he brings with him over 25 years of experience, which he will leverage in his duties of marketing, product marketing and customer success functions.
8/16/2017 9:25:53 AM
CloudGenix announced a new partnership with OneCloud Networks, which will add the CloudGenix suite of SD-WAN solutions to its portfolio of managed services. OneCloud can now provide customers with end-to-end managed WAN.
8/16/2017 9:03:22 AM
Monet Software has integrated its WFM solution into Salesforce Service Cloud. According to the announcement, Seamless integration between the two efficiency solutions is easily achieved with no required hardware. Data passes to Monet Live, WFM for Salesforce Service Cloud through a widget atop a console via a streaming API…
8/16/2017 7:00:00 AM
One of the biggest challenges to call center scheduling practices is peak seasons. Peak seasons are the most popular times of the year in the call center. The summer as a whole is a peak season, but there are also shorter periods of time around Christmas, Thanksgiving, Mother's Day and so on that are popular as well.
8/16/2017 7:00:00 AM
3CX has been having a great few months. The company's expansion plans seem to be going well, especially since it looks like organizations are lining up to become distributors. The latest company to sign on as a distributor of 3CX's next generation software based unified communication solution is Snapper Network Distributors (SnapperNet).
8/16/2017 7:00:00 AM
Chicago is working with UI Labs to make the city a model smart city.
8/16/2017 7:00:00 AM
Attala Systems Inc. made a big splash at the recent Flash Memory Summit, collecting the Most Innovative Memory Technology Best of Show award.
8/15/2017 6:12:47 PM
: Reports discuss changing workplace trends and how best to address them.
8/15/2017 6:07:51 PM
According to The Call Evaluation Model, which is a registered trademark of Resource International, there are nine key ingredients on which to base a call evaluation. These nine points should be taken into consideration each and every time a manager listens in on a call for quality assurance purposes.
8/15/2017 6:03:38 PM
While all of this connectivity is convenient for us as users, it also presents a major security risk. There's something to be said about physically going into a bank to withdraw your money-fraudsters can't get it that way.
8/15/2017 6:01:52 PM
According to, Franklin County drug and alcohol officials in Pennsylvania are hoping to bring virtual case management to Waynesboro Hospital. This would be the first program of its kind
8/15/2017 5:59:58 PM
Cytranet has announced the expansion of its services into 22 additional states. Company executives unveiled the expansion in the second quarter of 2017, and announced plans to complete the project by the fourth quarter of 2017.
8/15/2017 5:58:00 PM
According to India's Department of Justice, as of November 2016 there were 52,000 divorce cases in the state of Kerala; 50,000 in Bihar; 46,866 in Madhya Pradesh; 11,862 in Delhi; and 5,466 in Uttar Pradesh. That's 166,194 total divorce cases taking place in India, and that's only in five out of 29 states within the country.
8/15/2017 5:56:23 PM
It's mid-August and agents that haven't taken a vacation yet are soon going to realize that they're running out of sunny weather to enjoy. Managers need to prepare themselves for an onslaught of PTO requests in these coming weeks, especially around Labor Day. So, how can managers avoid the call center scheduling nightmare that's just around the corner? Here are a few PTO scheduling tips.
8/15/2017 5:40:26 PM
When a company seeks to implement an IoT solution, the decision of whether or not to build a custom tool or platform is no less dire. It can mean the difference between a profitable execution or a boondoggle.
8/15/2017 4:33:12 PM
Customer engagement analytics firm CallMiner announced multi-language support to provide its speech analytics services around the world. As of today, CallMiner platforms are available in 30 different languages - including dialects - and a number of languages with full PCI-compliance, which means the redaction of sensitive information like ID numbers or addresses.
8/15/2017 3:24:36 PM
Francisco Partners, a technology investment firm, announced recently that it has completed its investment in iconectiv, an independent subsidiary owned by Ericsson. As part of the investment, Francisco Partners invested $200 million to acquire a 16.7 percent ownership in iconectiv.
8/15/2017 3:18:52 PM
Sydney Trains announced the selection of Ciena's 6500 Packet Optical platform as part of its efforts to improve the customer experience and customer safety.
8/15/2017 3:03:54 PM
As we move closer to a 5G world, a new age of intelligent, connected devices is paving the way towards more reliable and faster performance.
8/15/2017 1:41:21 PM
New developments in Seoul have recently made headlines. And if you think we're referring to the 5G repeater SK Telecom has developed, you are absolutely correct.
8/15/2017 1:40:03 PM
The U.S. populace has come to rely on broadband connectivity to support its personal and work-oriented pursuits. And the amount of bandwidth-loving traffic like video and virtual reality continues to multiply. Yet the Federal Communications Commission wants to lower the bar for broadband service providers.
8/15/2017 1:22:25 PM
Ranger reminded us that cloud computing allows for the delivery of computing services on demand. That could include applications, processing power, storage, or a range of other resources, he said.
8/15/2017 8:37:30 AM
Communications industry veteran Bill Devlin has taken over as vice president of worldwide product management at ZOOM International. This news comes less than six months after the call center workforce optimization company named a new CEO - and announced its existing one will leave to lead an analytics company ZOOM has spun off.
8/15/2017 8:32:37 AM
One company striving to get the most out of the Channel Live event next month is Htek. The company will be showing off its VoIP solutions, specifically the UC900 line of VoIP phones, at the event at booth 618. So be sure to stop by and talk to the Htek team about its VoIP offerings.
8/15/2017 8:27:43 AM
In addition to serving as a platform through which SMBs can post jobs opportunities, Snagajob now also serves as a workforce management platform by enabling companies to communicate with their employees and create and share worker schedules.
8/15/2017 7:30:00 AM
Customer service is a critical component to the success of any business. After all, poor customer service can decrease business from repeat customers. Furthermore, poor word-of-mouth comments from your unsatisfied customers may make it much more difficult to encourage new customers to do business with you. Ideally, your business will focus heavily on providing personalized customer service to each customer.
8/15/2017 7:00:00 AM
PhishMe Free is a no-cost phishing simulation solution for small businesses of under 500 employees that conditions workers and helps them fortify their defenses against today's advanced cyberattacks, such as ransomware, business email compromise and spear-phishing.
8/15/2017 7:00:00 AM
Reducing your company's e-waste is good strategy, not just because of the halo effect, but because it also enables sustainable efficiencies that help you to offer your clients the best you can offer.
8/14/2017 4:33:30 PM
Earlier this month, the IoT M2M Council (IMC) announced it has established a program to verify and validate compliance with open-source benchmarks created in concert with IMC members including PTC, HPE and Intel's subsidiary, Wind River.
8/14/2017 4:13:17 PM
Honeywell and Huawei have joined forces to deliver the future of smart buildings to Brisbane's innovative Skytower.
8/14/2017 4:08:19 PM
Call center managers are the ones who are supposed to empower agents to do the best work possible through proper training, incentives and so on. So, when it comes down to it, a lot of pressure rests on the shoulders of call center management. Here are some traits that the best call center managers tend to have.
8/14/2017 3:58:19 PM
PBXDom CEO explains how to make your call center more efficient and productive.
8/14/2017 3:17:29 PM
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