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•Interested in Mobile CRM? Take the Aberdeen Survey!
More and more, organizations are arming their field sales representatives with mobile access to CRM and SFA applications. With one-touch access through a variety of handheld devices, mobile sales representatives can now access real-time information including product availability, order status, and competitive intelligence to use at the point of interaction. What best practices are being employed by organizations classified as best-in-class, and how can those lessons be leveraged by organizations just beginning their m-CRM initiative? Become a part of Aberdeen’s fact-based benchmark report, by taking the Mobile Customer Relationship Management survey!
•Customer and Private Data Protection Strategies: the Application Security Benchmark
Organizations have leveraged information technology solutions for decades to improve efficiency, better service their customers, and work more closely with partners. The net result is that the core of any company’s technology and business strategy lies in critical business. Few companies don’t yet have CRM systems to track key customer details and ERP and financial systems that hold critical forecasts and financial results. Many companies have literally hundred, if not thousands, of systems supporting their business.
•Security Considerations: For an IP PBX and Contact Center Application Server CIC Version 2.4
As voice and data communications increasingly migrate to Internet networks and voice over IP (VoIP), communications security has taken on added importance for customer privacy and regulatory compliance in contact center and other consumer-oriented industries. This paper discusses the OSI Model for network and communications system security and how it applies to the Customer Interaction Center® (CIC) application server, with specific emphasis on how version 2.4 of the CIC software conforms to an organization's existing network operating system environment and security policies for compliance requirements.








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