SimpliCTI Software Solutions, a contact center consulting services company—and a Presence Technology partner for the U.S. market, has entered into an agreement with that company to market and distribute its new Presence OpenGate product line. Presence OpenGate is a complete suite of computer telephony integration (CTI) solutions based on the Asterisk open source platform.

 

A new component in the Presence product suite, OpenGate enables an existing contact center to deploy a flexible and cost-effective telephony solution while protecting and extending embedded TDM investments.

 

The solution is also able to interface directly to the standard telephone network (PSTN), existing PBX (News - Alert)/ACD systems, and VoIP, to provide a complete contact center solution in software that includes everything required to deliver high quality voice solutions while meeting the needs of an enterprise contact center.

 

A partner of Presence Technology since 2004, SimpliCTI is positioned well with a track record of successful projects based on Presence CTI solutions. The company provides consulting services, integration services and contact center products that enable the effective management and delivery of customer phone interactions such as agent assisted service and IVR self-service, the Web with chat and Web self-service, e-mail and fax.

According to Jason Goecke, vice president of international operations for Presence Technology, SimpliCTI has strong expertise in the contact center industry and Presence Technology is confident in their ability to help further extend the availability of innovative lines of solutions based on Asterisk (News - Alert). SimpliCTI is very committed to Presence Technology’s strategy and this new initiative is expected to give Presence Technology the competitive advantage in the U.S. marketplace.

 

Barry Bahadoorsingh, vice president of sales and operations for SimpliCTI, contributed that his company has long been a leader in the adoption of new technology in the interaction management space in order to provide innovative and effective solutions to its customers. Open Gate provides SimpliCTI with a unique opportunity to continue to provide options to its customer who continually ask for thinking outside of the box.

Presence Technology positions itself as providing advanced solutions for the contact center to optimize resources and increase efficiency in the interactive processes between companies and their customers.

 

As technology continues to advance, solution providers must be able to meet the demands of contact centers to be able to effectively interact with customers. While efficient traditional phone communication was sufficient at one time, this is no longer the case and contact center are demanding state-of-the-art communications capabilities to interact with customers on a level that they demand.

SimpliCTI markets its solutions to customers throughout North America and Asia. For this vast marketplace, SimpliCTI operates as a systems integrator and software developer for the Customer Interaction Management space. This is a dynamic and demanding field that is ripe with opportunity for the organization capable of expanding its innovative thinking to deliver efficient solutions to meet the every-changing demands of the contact center world.

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What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market as well as an overview on the Future of IP Telephony? Answer: INTERNET TELEPHONY Conference & Expo, WEST, which runs October 10-13, 2006. See you in San Diego!

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Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.