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•IVR 101: The Advantages of VoiceXML-Based IVR Systems
In this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what’s driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice’s value proposition as well as about IVR generally.
•Recording and Quality Monitoring for Regulatory Compliance
Regulation is nothing new in the business world. In recent years, however, the regulatory environment has forced many organizations to navigate a potential compliance minefield. Because these organizations can no longer avoid regulatory impact, they must look to their people, processes and technology to assist them in maintaining and proving compliance -- a difficult job indeed.
•Interview with CFN Services' Mark Casey
Wireless customers are becoming much more demanding about the service and speed they expect from their providers. To talk about this issue, and how providers can cope, Mark Casey of CFN Services, a managed telecom infrastructure services company, recently chatted with TMCnet. Listen to this podcast to learn what he has to say.








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