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BPA Featured Articles

BPA
Delivering the Human Factor
BPA offers Human Factor training for call center agents and leaders. It allows for quality assurance and continuous improvement.
11/13/2018

BPA
Customer Delight, Satisfaction & Retention
How to delight customers - or just satisfy them, which may be completely fine.
11/6/2018

BPA
The Value of a Professional Voice
Getting your auto-attendant and IVR prompts voiced by a professional not only *might not* be a bad idea - it's an astute move that will inform your ca…
11/5/2018

BPA
Learning the ABCs of Customer Care
Contact center operations should also consider using automated scheduling, biometric verification, and chat to make for more hospitable customer servi…
11/1/2018

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