BPA Featured Articles

BPA
Verint Process Assistant Provides Agents with Personal Trainer Experience
Verint Process Assistant decreases onboarding and training costs and time by overlaying existing business processes with automated guidance and script…
12/31/2018

BPA
Call Tracking Can Drive Customer Service, Marketing, Sales Improvements
Call tracking is an effective customer service, marketing, and sales tool.
12/13/2018

BPA
Advanced QM Offers Greater Objectivity
BPA Expert Call Center Quality Assurance and Independent Analysis allows organizations to focus on coaching and feedback trends instead of listening t…
12/10/2018

BPA
Verint Unveils Automated Verification
This week, Verint announced the arrival of its patent-protected Automated Verification solution providing organizations with end-to-end health of comm…
12/7/2018

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