BPA Featured Articles
Call tracking is an effective customer service, marketing, and sales tool.
12/13/2018
BPA Expert Call Center Quality Assurance and Independent Analysis allows organizations to focus on coaching and feedback trends instead of listening t…
12/10/2018
This week, Verint announced the arrival of its patent-protected Automated Verification solution providing organizations with end-to-end health of comm…
12/7/2018
The words call center agents use can make the difference between escalating an already bad situation and calming a disgruntled customer. And they can …
12/6/2018
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Industry News
WorkWave Named to Food Logistics' 2018 FL100+ Top Software and Technology Providers
12/19/2018 9:37:46 AM
