Why quality monitoring matters. And what matters you'll need to address to make it work for you.
BPA offers Human Factor training for call center agents and leaders. It allows for quality assurance and continuous improvement.
How to delight customers - or just satisfy them, which may be completely fine.
Getting your auto-attendant and IVR prompts voiced by a professional not only *might not* be a bad idea - it's an astute move that will inform your ca…