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BPA
Call Tracking Can Drive Customer Service, Marketing, Sales Improvements
Call tracking is an effective customer service, marketing, and sales tool.
12/13/2018

BPA
Advanced QM Offers Greater Objectivity
BPA Expert Call Center Quality Assurance and Independent Analysis allows organizations to focus on coaching and feedback trends instead of listening t…
12/10/2018

BPA
Verint Unveils Automated Verification
This week, Verint announced the arrival of its patent-protected Automated Verification solution providing organizations with end-to-end health of comm…
12/7/2018

BPA
Why Positive Language Contributes to Positive CX Outcomes
The words call center agents use can make the difference between escalating an already bad situation and calming a disgruntled customer. And they can …
12/6/2018

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