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Latest News

  • ShiftMed Announces Integration with QGenda to Streamline Open Shift Management Across Healthcare Organizations
  • 7/23/2026 9:04:24 AM

  • Exol™ Integrates GreyOrange for Advanced Intelligent Orchestration Across Its Robotic Fulfillment-as-a-Service Network
  • 7/22/2026 7:00:33 AM

  • Geographic Solutions Named a Finalist in The 2026 SaaS Awards
  • 7/21/2026 4:18:31 PM

  • TrueBlue to Announce Second Quarter 2026 Results
  • 7/21/2026 4:05:06 PM

  • Carenet Health Appoints Dean Van Ormer as Chief Delivery Officer and Wendi Summers as Chief Client Officer to Advance Healthcare Engagement Orchestration
  • 7/21/2026 9:00:10 AM

  • Menzies Aviation Unifies Workforce Operations Across 65 Countries with the UKG Workforce Operating Platform
  • 7/21/2026 9:00:09 AM

  • American Medical Staffing and American Surgical Professionals Unite Under New Brand: VyTalent Solutions
  • 7/21/2026 8:27:36 AM

  • Nearly Two-Thirds of Workers Believe AI Is Reducing Entry-Level Hiring, According to Indeed Flex Survey
  • 7/21/2026 8:02:22 AM

  • The Hackett Group® Introduces AI World Class HR Benchmarks
  • 7/20/2026 10:00:08 AM

  • TrueBlue Survey Finds Experienced Workers Are Driving New Interest in Skilled Trades
  • 7/20/2026 8:00:17 AM

  • Click Holdings Limited (CLIK) Surpasses 6 Million Senior Care Hours; Unveils Global ESG Framework to Power International and Mainland China Expansion
  • 7/17/2026 7:00:02 AM

  • QCI Resorts Unveils Agentic Resort Operations Powered by Unified Real-Time Intelligence
  • 7/16/2026 12:40:14 PM

  • Global Hiring is Now Essential for 87% of U.S. SMBs, According to a New Report from Multiplier
  • 7/16/2026 9:23:30 AM

  • Frost & Sullivan Celebrates 65 Years of Transformational Growth with an Exclusive Executive Leadership Banquet
  • 7/16/2026 9:00:53 AM

  • Restaurant365 Research Identifies a New Restaurant Profitability Gap: Operators Using AI Are Pulling Ahead
  • 7/16/2026 9:00:51 AM

  • Calisen adopts Kraken to modernise field operations behind smart meter roll-out driving Britain's energy transition
  • 7/16/2026 3:01:00 AM

  • Flexzo Ai Partners with Maiden Lane Medical to Accelerate AI-Driven Healthcare Workforce Transformation and Telemedicine Growth
  • 7/15/2026 5:49:32 PM

  • Textio Appoints HXM Category Pioneer Meg Bear to Board of Directors
  • 7/15/2026 11:00:09 AM

  • SuccessKPI Powers Next Generation Hybrid Contact Centers with WEM for Webex Cloud
  • 7/15/2026 9:00:02 AM

  • PrismHR Named to TIME's Inaugural List of America's Top WorkTech Companies for 2026
  • 7/14/2026 3:44:31 PM

  • VensureHR President and Chief Financial Officer Kara Childress Named 2026 Dallas-Fort Worth Titan 100 Honoree
  • 7/14/2026 1:02:32 PM

  • Crescendo Appoints Andy Lee as CEO to Accelerate the Next Phase of AI-Native Customer Experience
  • 7/14/2026 12:00:01 PM

  • CoAd Launches as New Brand Uniting CoAdvantage and PrimePay, Unbundling PEO Services for the First Time
  • 7/14/2026 11:04:49 AM

  • Questco Receives PrismHR Innovation Award, Recognized as Industry Leader in Platform Integration and Technology Advancement
  • 7/14/2026 9:51:55 AM

  • Level AI Featured as a Leader on the CMP Prism for Real-Time Agent Assist: Highlighting Innovation in CX and Agent Enablement Technology
  • 7/14/2026 9:01:48 AM

  • Legion Technologies Unveils Spring 2026 Release With 90+ New Innovations Across Workforce Management
  • 7/14/2026 9:00:25 AM

  • Branch Expands Earned Wage Access With New Flex Model and Direct Delivery Options
  • 7/14/2026 8:02:35 AM

  • ORTEC acquires TOBA HR Solutions to strengthen healthcare workforce management in Belgium and Luxembourg
  • 7/14/2026 3:00:54 AM

  • Global Contact Center Uses UKG Workforce Operating Platform to Improve Engagement, Retention, and Performance
  • 7/13/2026 9:00:25 AM

  • Payoneer Expands India Presence with New Gurugram Innovation Hub
  • 7/13/2026 8:00:48 AM

  • Spear Education and Kwikly Partner to Advance Dental Hygiene Education and Practice Performance
  • 7/13/2026 8:00:36 AM

  • TrueBlue's PeopleReady Named to Selling Power's 2026 List of 60 Best Companies to Sell For
  • 7/13/2026 8:00:05 AM

  • Dayforce Strengthens Dayforce Flex Work Partner Ecosystem with WorkWhile
  • 7/13/2026 8:00:01 AM

  • Craig Boelte and William Kerber Appointed to Paycom's Board of Directors
  • 7/9/2026 4:05:17 PM

  • Stride Joins Integrity to Transform Nation's Individual Marketplace of Expanding Healthcare Benefits
  • 7/8/2026 10:25:14 AM

  • Customer Experience Management Market worth $34.02 billion by 2032 | Report by MarketsandMarkets™
  • 7/8/2026 10:02:32 AM

  • Aspect Earns Metrigy's 2026 MetriStar Top Provider Award for Workforce Engagement Management Suites
  • 7/8/2026 9:50:02 AM

  • Healthrise Delivers Semi-Captive Offshore Model as Health Systems Seek Greater Control Over Revenue Cycle Operations
  • 7/8/2026 9:00:02 AM

  • Humanforce launches AI-powered workforce intelligence and learning tools to help frontline employers reduce compliance risk and administrative burden
  • 7/8/2026 12:37:59 AM

  • Simpro Group Makes It RAIN - New Features and AI-Infused Enhancements Delivered at Record Speed
  • 7/7/2026 9:00:07 AM

  • Red Rover Hosts First Ever HR & Payroll Leadership Forum to Support K-12 Workforce Management Challenges
  • 7/7/2026 9:00:02 AM

  • Josh Bersin Company Research Shows Talent Acquisition Moving Beyond AI Experimentation
  • 7/7/2026 8:03:05 AM

  • Observe.AI Featured as Pioneer on the CMP Prism for Real-Time Agent Assist Highlighting Innovation in CX and Agent Enablement Technology
  • 7/7/2026 5:08:04 AM

  • Folks Revolutionizes Recruitment with AI-Powered Updates to ATS
  • 7/2/2026 10:00:02 AM

  • Daniel Hilkert Takes on Additional Role as Chief Product Officer at zvoove Group
  • 7/2/2026 5:00:37 AM

  • The Service Companies Chooses Fountain For Hiring Across 35 States With 24/7 Screening
  • 7/1/2026 9:05:02 AM

  • Asure Software Partners with NCRLA to Strengthen Hospitality Workforce Management
  • 7/1/2026 8:01:01 AM

  • JAMIS Software Corporation Announces General Availability of JAMIS Prime 9.0 Update 5, Advancing Project Workforce Management and Real-Time Project Control
  • 6/30/2026 6:29:36 PM

  • TEAM Software by WorkWave® Helps Deter Time Theft and Support Margin Protection With Biometrics
  • 6/30/2026 2:07:38 PM

  • MedReview Appoints Caryn Van Buskirk as Chief Human Resources Officer
  • 6/30/2026 1:03:57 PM

  • Logile Debuts LogileONE Partner Ecosystem to Accelerate Retail Store Performance
  • 6/30/2026 9:15:02 AM

  • Restaurant365 Announces Transform 2026: Helping Restaurant Leaders Drive Profitability in the Age of AI
  • 6/30/2026 9:01:16 AM

  • Architect of the Nation's First Cyber Workforce Strategy Joins Cyberstar Board of Advisors
  • 6/29/2026 9:44:44 PM

  • 3D Mapping and Modeling Market worth $29.20 billion by 2031 | Report by MarketsandMarkets™
  • 6/29/2026 10:01:40 AM

  • SenesTech Appoints Jack Karabees as Executive Vice President of Sales
  • 6/29/2026 8:30:43 AM

  • Field and Operations Teams Run Daily Work on Custom Power Apps
  • 6/29/2026 7:00:02 AM

  • Remote Partners with isolved to Unlock Compliant Global Hiring for 200,000+ US Employers
  • 6/26/2026 9:01:23 AM

  • Carahsoft Drives Innovation Through Strategic Human Capital Technology Events for Government in 2026
  • 6/25/2026 2:00:01 PM

  • Cloud Dentistry Wins 2026 ADSO Innovation Award for Advancing Workforce Solutions in Dentistry
  • 6/25/2026 11:30:01 AM

  • Quality Management System (QMS) Software Market worth $20.43 billion by 2031 | Report by MarketsandMarkets™
  • 6/25/2026 10:01:39 AM

  • Vaspian Partners with BlueMesh to Bring Private AI to Business Communications
  • 6/25/2026 10:00:01 AM

  • Employment Hero Appoints Chris Pinkerton as Managing Director, Canada
  • 6/25/2026 5:00:43 AM

  • Two in Three Leaders Say Their HR Tech Is Working. Frontline Workers Disagree
  • 6/24/2026 8:01:02 PM

  • Magnit Global™ Launches Magnit Pulse™, Bringing Contingent Workforce Management into Workplace Communication Platforms
  • 6/23/2026 1:32:02 PM

  • Verint Advances Agentic Outcome Orchestration With Enhanced Intelligence Across Conversations, Processes and Desktop Activity
  • 6/23/2026 12:00:03 PM

  • Artificial Intelligence in Healthcare Market worth $194.79 billion by 2031 | MarketsandMarkets™
  • 6/23/2026 10:31:18 AM

  • Restaurant365 Names Kate Hastings Chief Customer Officer as It Expands Investment in Customer Success
  • 6/23/2026 9:04:25 AM

  • Arcos Announces EMPOWER 2026 Conference for Utility Leaders
  • 6/23/2026 8:41:56 AM

  • Advanced Dallas Hospital Selects CareRev to Expand Flexible Nursing Workforce Across Dallas-Fort Worth
  • 6/23/2026 8:01:20 AM

  • Youlife Partners with Thingo Technology to Provide AI-powered Workforce Solutions Across China
  • 6/23/2026 8:00:54 AM

  • Papaya Global Launches ONE, an Agentic Compliance Intelligence Platform Tailored to Each Organization
  • 6/23/2026 8:00:54 AM

  • RingCentral Expands AIR Pro to Deliver Agentic AI Capabilities Across Customer Engagement Portfolio
  • 6/23/2026 8:00:39 AM

  • Hubstaff Winner Of 2026 RemoteTech Breakthrough Award For Time Tracking Solution of the Year
  • 6/22/2026 9:01:36 AM

  • Capacity Partners with Etech Global Services to Bring AI-Powered Post-Call Analytics and Professional Services to Enterprise Contact Centers
  • 6/22/2026 9:01:32 AM

  • Blockchain Market worth $610.96 billion by 2031 | Report by MarketsandMarkets™
  • 6/19/2026 10:15:55 AM

  • GigSafe and Transcompss Unite to Build a Culture of Quality for Independent Contractor Workforces
  • 6/18/2026 12:00:57 PM

  • Deltek Replicon Delivers Cost Savings and Improved Efficiency for Complex Global Manufacturer, According to Nucleus Research
  • 6/18/2026 9:01:38 AM

  • YY Group Holding Limited Announces Effective Date of 30-for-1 Reverse Stock Split
  • 6/18/2026 9:01:15 AM

  • Findd Appoints Dan Shaw as Chief Revenue Officer to Lead Go-to-Market
  • 6/18/2026 6:00:06 AM

  • Magnit Global™ Recognized as a Global Leader in Everest Group's 2026 VMS PEAK Matrix® Assessment
  • 6/17/2026 3:16:02 PM

  • PrismHR Launches PrismHR Global to Simplify International Expansion and Power Scalability for Service Providers and their SMBs
  • 6/17/2026 12:48:56 PM

  • isolved Named by TIME as Top WorkTech Company 2026
  • 6/17/2026 9:05:01 AM

  • Ceipal Named Industry Supplier of the Year at TalentTrack's Inaugural 2026 Awards
  • 6/17/2026 9:01:41 AM

  • Lakeside Software Named to TIME's America's Top WorkTech Companies of 2026
  • 6/17/2026 8:00:05 AM

  • BluIP and Oracle Hospitality Implement New Platform for Loews Hotels & Co.
  • 6/16/2026 12:12:40 PM

  • isolved Introduces Autonomous AI Agents Built to Own HR Outcomes - Brings Unified HCM Platform to Anthropic's Claude Connectors Directory
  • 6/16/2026 12:10:01 PM

  • CanQualify Launches Major Platform Upgrade to Simplify Contractor Compliance Management
  • 6/16/2026 10:08:17 AM

  • Mindy's Team Joins WorkWhile to accelerate AI Adoption in Enterprise Workforce Management
  • 6/16/2026 9:30:31 AM

  • YY Group Completes US$20 Million At-The-Market Equity Offering Program
  • 6/16/2026 6:37:31 AM

  • isolved Honors Top-Performing Partners at Annual Connect for Partners Event
  • 6/15/2026 8:30:01 PM

  • Magnit Launches Gateway™ Supplier Intelligence Platform
  • 6/15/2026 12:16:02 PM

  • isolved Introduces New Strategic Marketplace Partners at Connect 2026, Extending People Cloud™ Capabilities for Employers and Employees
  • 6/15/2026 12:00:01 PM

  • Lightcast Named to TIME's Inaugural List of America's Top WorkTech Companies for 2026
  • 6/15/2026 9:01:14 AM

  • Midea Launches Agentic Factory Overseas Expansion Solution, Marking a New Stage for Chinese Enterprises Going Global
  • 6/15/2026 3:53:17 AM

  • U.S. Office of Personnel Management Selects Oracle to Power Federal Workforce Modernization
  • 6/11/2026 2:33:49 PM

  • Insperity Showcases HR Solutions for Today's Evolving Workforce at the SHRM Annual Conference & Expo 2026
  • 6/11/2026 8:30:03 AM

  • Coconut Software Launches AI-Powered Branch Workforce Management Solution
  • 6/11/2026 7:01:33 AM

  • Asure Software to Highlight Continued Investment in SMB Workforce Solutions at SHRM 2026
  • 6/10/2026 4:01:02 PM

  • Access Coins Evo Honored As Gold Stevie Award Winner in 2026 American Business Awards
  • 6/10/2026 1:18:04 PM

  • Xplor Technologies Acquires Bitlancer, Accelerating the Shift from Software Tools to AI-Powered Workflows
  • 6/10/2026 9:16:44 AM

Call Center QA Home


Featured Videos

Video 1
Elevating Healthcare Customer Experience Balancing Innovation, Psychometrics, and the Human Touch
Video 2
Elevating CX Healthcare Webinar Series - Part 3 - CX Innovation
Video 3
The role of empathy in supporting patient vulnerability - shaping excellence in Healthcare CX
Video 5
Elevating Healthcare CX: Balance Innovation, Psychometrics & the Human Element



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