Multiple Training Classes for Contact Center Professionals

By Anil Sharma, TMCnet Contributor

Call center professionals who are finding it hard to update their knowledge as they are unable to take multiple trips away from the office, now have a big opportunity as they now have four different opportunities to attend multiple training courses in their choice of geographically desirable locations throughout 2011.

Produced by the International Customer Management Institute (ICMI), ICMI Symposiums would offer inclusive packages that incorporate both intensive training and networking opportunities, allowing attendees to mix and match seven training course options ranging from one to four days in length.

Officials with ICMI said that included among the choices will be such popular offerings as "The Workforce Management Boot Camp," "Essential Skills and Knowledge for Effective Contact Center Management," "Mastering Contact Center Financials," and "Advancing Contact Center Quality Through Monitoring and Coaching."

Company officials said that the 2011 Symposium dates/locations are: March 22-25 in San Diego, CA (News - Alert), May 3-6 in Denver, CO,  July 26-29 in Washington, DC and November 15-18 in Orlando, FL.

"ICMI Training Symposiums offer comprehensive training and networking at a great price," said Joy Sobhani, professional development director for ICMI, in a statement.

"We've experienced a continued demand for this type of training model, which allows participants to engage with as many as three core topics in only 4 days," said Sobhani.

According to company officials, on-site networking activities will be plentiful, and include two evening receptions/activities, a panel discussion and ICMI's signature "QueueTips Breakfast," peer-to-peer sharing focused on a wide array of industry topics.        

The International Customer Management Institute (ICMI) is a global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve contact center operations, empower contact center employees, and enhance customer loyalty.

TMCnet in November reported that the Colorado Springs-based International Customer Management Institute (ICMI) will be offering a program consisting of 11 classes at Salesforce.com's (News - Alert) Dreamforce 2010.

(source: http://www.tmcnet.com/channels/call-center-headsets/articles/135343-multiple-training-classes-contact-center-professionals.htm)