Communications Solutions
2002 Product of the Year award winners

Communications Solutions® is pleased to announce our Product Of The Year Award winners for 2002.

NetPlus is an advanced enterprise operations support system (EOSS), specifically designed for enterprise-level convergent communications networks. Using a single-entry, single-image Oracle database, NetPlus greatly reduces telecommunications and data network costs while enabling smooth and efficient operation, all from the administrator's desktop.

Configuration and fault management tools monitor the network and pinpoint problems as they occur. The Automated Switch Interface (ASI) allows for flawless automatic provisioning and synchronization. Accounting management verifies billing data for fraud and error control, and provides a hierarchical structure for flexible and individualized cost accounting and billing. Performance and security management tools help you run your network smoothly and securely.

All NetPlus modules are fully integrated through the unique Product Backplane for advanced systems management. This provides the overall architecture of the system, and allows the administrator to quickly and easily add or remove network components, maintain the system across the board, and create secure system backups. Extensive logging and auditing allows for easy problem and process tracking.

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NetVanta 3000 Series
ADTRAN, Inc.

The NetVanta 3200 is a modular, full-featured, low-cost access router. Perfect for Internet, public and private Frame Relay, and leased line connections, the NetVanta 3200 is equipped with a stateful inspection firewall, an integral DSU/CSU, a DSX port for dropping-off voice to a local PBX, and a variety disaster recovery options. It supports popular IP routing protocols, such as RIP versions 1 and 2, and WAN protocols, such as Frame Relay and PPP for line rates ranging from 56 Kbps to a full T1. 

The NetVanta 3200 fits seamlessly into existing networks thanks to an easily recognizable command line interface (CLI) which requires no additional training or costly certifications. ADTRAN has not stopped with a quality product, we stand behind our products with an unprecedented five-year warranty and unlimited free telephone support.

The NetVanta 3000 Series brings the quality, reliability, and features demanded by today's businesses. In head to head comparison, this product measures up as a truly competitive offering, backed by a company businesses can trust.

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Network Analyzer
Agilent Technologies

Agilent's Network Analyzer is a test tool that helps companies troubleshoot complex networks and services while reducing the costs associated with downtime. This solution enables network technicians to test all major applications (voice, IP telephony, mobile) on all critical network technologies such as LAN, WAN, and ATM with a single product in real time.

The Network Analyzer is a portable tool available in three different form factors: an integrated version for dispatched use; a distributed version, which can be used remotely; and a software version that turns any PC with off-the-shelf network interface cards into a powerful analysis system.

The Network Analyzer also offers the following benefits:

• A high-performance network acquisition system capable of supporting high-speed LANs and WANs simultaneously, which allows troubleshooting various types of networks and services with one tool.
• Time-synchronized correlation of network data to provide technicians automated troubleshooting intelligence across diverse networks, and real-time analysis of problems. These features make it possible to identify and troubleshoot network problems more efficiently.
• Graphical analysis of data across multiple networks, including analysis of long-term intermittent problems, network benchmarking and base lining to future problems.

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Alcatel WebSoftphone
Alcatel

The Alcatel 4980 Softphone is an application that enables road warriors and home workers to use their computer as a telephone to access the Alcatel OmniPCX 4400 IP-PBXs corporate telephony features from virtually anywhere in the world. New features include multi-device handling, Windows XP support, coexistence with Alcatel OmniTouch Contact Center Agent (CCagent) and enterprise-wide OmniVista 4760 Lightweight Directory Access Protocol (LDAP) directory support. An evolution of this product is the WebSoftphone introduced this year that is an XML-based thin-client application, allowing businesses to exploit the full potential of the Internet by delivering corporate telephony features quickly and efficiently to online employees.

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Alcatel OmniSwitch 7000
Alcatel

The Alcatel OmniSwitch 7000 is designed for both the edge and the core of the network and has distinct advantages in both cases. The Alcatel OmniSwitch 7000 is a 10- or 18-slot modular chassis with fabric capacity of up to 128 Gbps and throughput up to 60 Mbps. This product provides carrier-class availability everywhere in the network -- from the core to the edge. Its unique architecture distributes the intelligence in the switch allowing for continuous operation even in the case of a failover of the management module.

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Alti-IP 600
AltiGen Co

The Alti-IP 600 phone is a total plug-and-play IP phone for the SMB market, providing lower cost of ownership and investment protection, ease of use and administrative cost savings. The Alti-IP 600 is field upgradeable so as standards develop and protocols evolve, there's no need to make new hardware purchases for additional enhancements. The ability to easily upgrade the phone allows new applications such as unified messaging, call management, and CRM to merge voice and data right on the desktop.

The Alti-IP 600 makes IP telephony easy, allowing companies to decrease costs and increase productivity. It provides SMBs with high quality VoIP technology, making it possible for these companies to tailor the best platform and application solutions for their business even as those needs change and the business grows.

The Alti-IP 600 runs on AltiGen's AltiWare 4.5A system software and is supported by all of AltiGen's AltiServ Office IP Phone Systems. Up to 200 IP Alti-IP Phones and a total of 320 IP and analog phones can be deployed per AltiServ Office IP platform. Up to 2,000 extensions of multiple AltiServ Office systems can be linked together and managed with AltiGen's Distributed Intelligence Network Architecture (DINA). 

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NAR-7060 - Communication Server Platform
American Portwell Technology

A top-grade communication server platform, NAR-7060 delivers tremendous computing power and portrays multiple functionalities for Communication Appliances. NAR-7060 is able to accommodate an enterprise's most bandwidth-intensive connection requirements.

Designed to meet the most demanding needs of advanced communication applications, this platform is based on dual Intel Xeon processors and Intel E7500 chipset, dual LP-Xeon processors (1.6 to 2.0GHz) and dual Xeon processors (2.2 to 2.4GHz) support, three 10/100 Ethernet ports and three Gigabit Ethernet ports.

This new platform architecture gives superior performance to the communication appliances market segment including Firewall, Virtual Private Network, Voice Over IP, Web Caching, Load Balancing, Gateways, Network Attached Storage and E-Commerce devices, providing a whole new level of service to the network.

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PowerStruXure
American Power Conversion

PowerStruXure is a patent-pending, systematic approach to build physical infrastructure that allows for a "pay-as-you-grow" scenario. This entirely new approach simplifies the design, building, and management of physical infrastructure with an innovative, fully engineered and tested system. PowerStruXure allows additional capacity to be purchased and installed when needed, via simple "building blocks," therefore reducing the upfront capital investment required to undertake IT and telecommunications projects.

The inefficient design of traditional infrastructure components (UPS, power distribution, air-conditioning) is such that these components take up a large portion of today's facility, and limit the amount of space available for IT equipment. PowerStruXure introduces a rack-based design that lets customers reclaim the space within their facility that was previously needed for infrastructure support equipment. A PowerStruXure architecture optimizes space utilization, typically reclaiming 20% of useable IT space.

Traditional power systems typically provide high levels of redundancy up to and including the UPS, but leave several single points of failure between the UPS and the critical load. When a failure occurs, it is often associated with human error due to the complexity of the system. PowerStruXure increases the availability of the power system by reducing the points of failure between the UPS and the critical load. The design of the architecture provides for the compartmentalization of potential failures. In addition, the components utilized in a PowerStruXure system consist of intelligent, maintainable modules for quick fault recovery. PowerStruXure architecture significantly reduces the possibility of human error through predictive failure analysis and mistake proof, modular components.

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LIZ Systems
Applied Innovation Management

Applied Innovation Management's LIZ is the first packaged product to deliver a voice-activated help-desk telephony solution that handles incoming support calls and logs customer information in an integrated, searchable database. AIM designed LIZ to become the first line of contact for customer interaction.

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TeleVantage 5.0
Artisoft

Artisoft recently introduced the next generation of its software-based phone system: TeleVantage 5.0. By supporting the new family of Intel Dialogic telecom hardware, TeleVantage 5.0 can now meet the needs of much larger organizations, while also lowering the costs associated with system implementation. TeleVantage now scales up to 192 incoming trunks and 480 phones per server -- almost double its previous capacity -- as well as supports conference calls of up to 60 parties. Customers will be able to more affordably deploy TeleVantage since fewer server slots are required and the cost of Intel's new VoIP components have been reduced by up to 50%.

With TeleVantage 5.0, customers now have an even greater choice of digital, analog, or IP telephone handsets. By integrating with the Intel NetStructure PBX-IP Media Gateway, TeleVantage works with popular digital handsets manufactured by Avaya, NEC, Nortel and Siemens.

Other enhancements include new call center reports, call redirection, system-wide call recording, tenanting support, roaming user support, built-in IVR toolkit, Voice Mail Call Notification and SMDR service.

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Aspect eWorkforce Management
Aspect Communications

While highly complex CRM software seems to have lost favor with enterprise executives, companies have expressed a renewed interest in nuts-and-bolts applications such as workforce management that actually deliver value to businesses, their customers, and employees. Aspect's eWorkforce Management v6.2 is a comprehensive workforce management solution that automates the complex tasks of forecasting workloads and scheduling service and sales representatives for one or multiple contact center sites. Aspect eWorkforce Management evaluates the schedule preferences and skills of employees, management requirements and forecasted workload to improve the quality and speed of customer service, reduce operating costs, and improve employee satisfaction.

Aspect eWorkforce Management v6.2 features enhanced support for multiple communications channels, high availability for continuous workforce management information accessibility, flexible architecture for single or multiple-server deployment utilizing standard hardware for reduced IT costs, increased scalability for growth and investment protection, open standards for easy system integration and customization and wireless and Web applications for remote presentation of key service and performance statistics and schedule administration.

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Blue Pumpkin Workforce Optimization Suite
Blue Pumpkin Software

This summer, Blue Pumpkin introduced its Workforce Optimization Suite, a closed-loop system to accelerate employee and organizational performance -- perfecting "the science behind the art of managing people." The Blue Pumpkin Workforce Optimization Suite recognizes the market need to optimize and tie together the full range of people processes -- such as strategic planning, budgeting, forecasting, scheduling, time tracking, performance evaluation, and more.

With components and modules deployable separately or together, the Blue Pumpkin Workforce Optimization Suite ensures the tightest integration between each application and other enterprise information systems, leveraging CRM, HR, ERP, and other contact center technologies.

The Blue Pumpkin Workforce Optimization Suite makes managing people simple. It unifies islands of data spread across the enterprise to bubble up only relevant and actionable insights. Its intuitive, user-friendly graphical interface -- including employee and executive dashboards -- ensures ease of use and widespread employee adoption.

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Advanced VoIP Test Suite (Version 2.0)
Brix Networks

Version 2.0 of Brix Networks' Advanced VoIP Test Suite for the company's carrier-class BrixWorx service assurance software system allows large enterprises and service providers to conduct pre-deployment testing, proactive monitoring, end-to-end performance management and service level verification -- plus aid troubleshooting and problem diagnosis efforts -- in their VoIP networks.

With Version 2.0, this add-on suite of performance tests measures the most critical contributors to quality in SIP- and H.323-based VoIP networks, namely the signaling and media networks, as well as the underlying IP infrastructure.

The Advanced VoIP Test Suite, Version 2.0, also features Brix MOS, a standards-based, real-time, call-quality index, and also adds a new SIP Service Active Test, which continuously verifies the VoIP network performance and availability of IP phones and other end point locations from call origination to termination.

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TeleBlock Do-Not-Call Blocking System
Call Compliance, Inc.

Call Compliance's patented TeleBlock system automatically screens and blocks outbound calls against state, in-house, and third-party Do-Not-Call and Do-Not-Fax lists within network infrastructure of a participating telephone company via SS7 and IP technologies. There is no login or logoff required. A subscriber's agents and calling equipment simply access an outbound trunk and dial. All numbers dialed are screened against the end-user's customer specific database. If dialed number appears on any available Do-Not-Call or Do-Not-Fax list, then call is blocked and a "restricted number" message is furnished. If the dialed number does not appear on a DNC list, then call is processed accordingly. It's unnoticeable to caller or calling equipment.

TeleBlock's network-based deployment eliminates the need for additional hardware or software from end users and allows for full compatibility with all varieties of calling equipment. In fact, TeleBlock seamlessly integrates with predictive dialers and other computer generated dialing devices via its use of DNC specific Special Information Tones (SIT) embedded in our "restricted number" recordings, which allows identifiable disposition of blocked numbers.

Our revolutionary TeleBlock system provides telemarketers with the unprecedented level of outbound compliance necessary to survive in today's hyper-regulated calling environment, while upholding a consumer's right to privacy.

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CoManage TrueSource
CoManage Corporation

CoManage TrueSource solves an increasingly pressing problem facing telecom carriers in today's difficult economic environment. The data integrity problem -- the erroneous and outdated information contained in carrier's inventory databases -- leads to service provisioning errors, lost assets, slower trouble repair and billing errors. These problems mean higher operations costs, unnecessary capital expenditures and billing errors.

TrueSource is designed from the ground up to improve carrier data integrity. TrueSource is not an inventory system. Instead, it is an inventory reconciliation system with two primary components: 1) a discovery engine that automatically discovers the physical and logical content of Layer 1, 2, and 3 networks; 2) a reconciliation engine that uses the discovered information to improve the accuracy of data in the carrier's off-line inventory systems. TrueSource is pre-integrated with carrier inventory systems from leading software vendors. The result is lower operations costs, more accurate processes and better network utilization, all of which help a carrier to survive in today's climate. Since being launched in early 2002, TrueSource has been selected by two Tier 1 carriers in North America to support their inventory reconciliation processes.

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EnsemblePro 5.0
Concerto Software, Inc.

EnsemblePro 5.0, the result of one year of collaborative technological development efforts that began when Davox Corporation merged with CELLIT Technologies to form Concerto Software in January 2002, is revolutionizing the way companies utilize contact centers to communicate with their customers. EnsemblePro is the only unified customer interaction management (CIM) solution to be architected from the ground up to incorporate all of the functionality required by multimedia contact centers -- including ACD, predictive dialing, IVR, email, Web chat and collaboration, universal queuing, recording and reporting.

EnsemblePro offers the ability to connect with, and add value to, existing contact center point solutions. With its open architecture and rich APIs, EnsemblePro can also seamlessly integrate with CRM and other enterprise applications to provide contact center agents with immediate access to relevant customer information.

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CosmoCall Universe
CosmoCom

CosmoCall Universe (CCU) is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CCU supports multi-channel customer interactions via telephone and Internet, live and message-based, fixed and wireless -- in one high capacity, high availability, multi-tenant platform. Customer Service Representatives (CSRs) are location-independent and need only to have a PC and a connection to an IP network to receive calls and messages from the CosmoCall system. The ACD Server at the heart of the system queues and routes all of these call types using the same set of user-defined business rules, to the most appropriate CSR, providing a single point of administration and management information.

CCU is implemented on industry standard computing elements and Windows 2000 or Windows XP Server and is based on IP communication and open, standards-based interfaces. The software is written in C++ and is object-oriented. Inter-process communication enables a distributed architecture. Furthermore, CCU fully exploits the benefits of the Windows 2000 security model.

The latest upgrade of CosmoCall Universe -- Version 4.3 -- was released in June 2002 (see attached press release). Version 4.3 provided new enhancements for service providers, further enabling them to offer next-generation high-margin contact center services on a hosted basis. Updates included: Integration of CCU's ACD with CosmoDialer for increased agent productivity for outbound calls, Enhancements to CosmoConnector application, Voice enhancements, and the Introduction of a new GUI for the agent soft-phone.

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Telescript 5.4
Digisoft Computers, Inc

Telescript 5.4 is a modular and scalable call center management solution designed to integrate with telephone, database and other call center related systems. Telescript utilizes a 100% completely customizable agent interface with a wide variety of easy-to-use transaction management tools and direct real-time database integration. A comprehensive set of call center management features, along with extensive production reports, provides management with the necessary tools to easily create and manage a campaign.

The ability to customize every aspect of a campaign enables clients to utilize Telescript 5.4 in virtually any type of industry. It's open database design, queuing, reporting, scripting, dialing, fulfillment, Internet connectivity, email management, multiple simultaneous projects and countless other features provide a considerable competitive advantage.

Telescript 5.4, which runs on a Windows NT/2000 Server, includes advanced email and reporting options, automated call blending with various phone switches and the ability to transfer a call with data from agent to agent (or supervisor).

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CallSAFE
Dynamic Instruments

CallSAFE is a complet audio storage and management system providing long-term audio and data retention. Our robust search engine locates events, locks critical calls from automatic purging, and classifies by call type and content from both local and remote workstations. Call data is safeguarded on a fault-tolerant, disk array system and critical components can be replaced while the system continues to operate without performance impact.

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Centergy Remote
EADS TELECOM North America

Centergy Remote extends contact center and enterprise telephony to agents working anywhere -- without replacing hardware. Although Centergy Remote works in tandem with the Intecom E or PointSpan voice platforms, it also allows customers to integrate the package with other voice hardware that may already exist within an enterprise environment, thus saving potentially costly hardware upgrades.

The tool allows customers to add powerful management and reporting capabilities and add new remote agents in minutes without special equipment or network facilities. Agents can participate fully in existing contact center call routing with resources such as voice mail and interactive voice response (IVR), and access customer information from any remote desktop with a phone and Web browser. Centergy Remote is a cost-effective, flexible tool for companies expanding their telephony options through the Web via existing voice infrastructure.

The product represents a new approach to centralizing telephony operations across multiple sites on a scalable level. Agent requirements are a workstation with minimum 266 MHz; WinNT 4.0 or higher, Win2K or higher, Win 98 Second Edition or WinXP; and network connectivity of 56K or greater.

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Edify 8
Edify Corporation

Edify 8 is designed to help organizations maximize the financial return from every customer and establish a strategic competitive advantage based on quality customer service. Edify 8 automates, assists, and analyzes customer interaction across all touch-points, helping companies migrate customers to lower cost self-service channels, provide seamless, intelligent escalation to assisted service, and gain valuable insight into customer satisfaction, needs, and preferences.

Featuring significant upgrades to its multi-channel CRM platform, Edify 8 delivers a group of integrated product suites all on one software platform including:

• Edify vCSR Voice and Wireless Suite - providing natural language speech recognition, speaker verification, and integrated text-to-speech capabilities.
• Edify vCSR eService Suite - provides the highest quality self-service experience by combining text understanding with personalized real-time fulfillment to enable email management, email and Web self-service, and Web chat and collaboration- all supported by a unified knowledge repository.
• Edify Contact Center Suite - provides a multimedia desktop application that routes contacts and delivers an integrated, contextual view of customer history, profile and other data, directly to the appropriate customer service representative (CSR), regardless of customer touch-point.
• Edify Customer Feedback & Analysis Suite - enables the acquisition and analysis of customer feedback about purchasing decisions, preferences, and customer satisfaction via both automated voice and Web channels.

The Edify 8 platform upon which the Edify products reside is comprised of - C-Server, (a multi-channel e-Business application server), the Edify Runtime Engine, (a graphical drag-and-drop environment for rapid application development and deployment), Edify Natural Language -ENL, (advanced natural language processing technology that powers Edify's email and Web self-service applications). Using Edify 8 allows an organization to lay the foundation for enterprise-wide support of new and evolving technology standards including SOAP, VoiceXML, and SALT.

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Click2Coach MultiSite Edition
Envision Telephony, Inc.

Click2Coach MultiSite Edition is an enterprise-class agent development solution. It includes all the power of the Click2Coach product suite -- including integrated quality monitoring, evaluation, and training tools -- and expands those capabilities to connect all contact centers into a single virtual organization for global management, administration, coaching, and reporting. By sharing information, best practices and training across the enterprise, supervisors can universally develop well-trained, knowledgeable agents who deliver a consistent and predictable experience for customers.

Click2Coach MultiSite Edition provides:

• A global view of agents, groups and contact centers from a single interface.
• Consolidated, real-time reporting.
• Easy browser-based access to reports.
• The ability to coach agents anywhere and from any location.
• The power to share information, training and best practices across multiple centers.

New features include: Web-based reporting; global distribution of training and coaching; centralized user administration; two Skillsoft training courses shipped with each system; scalable architecture; local file caching; enhanced security; and support for Windows XP.

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Call Center Director
EPOS Corporation

Call Center Director is designed for small to medium call centers that wish to improve customer satisfaction and agent efficiency through the use of screen pops and case management integration. Call Center Director allows calls to be tracked and all information entered by customer service agents maintained and accessed throughout the call. Screen-pop applications can be tailored to meet a customer's need using the package script. A screen-pop can provide the agent with customer account information and other details before accepting the call.

In addition to the screen-pop capabilities, which will run on the agent's Windows desktop, user data is maintained from "cradle to grave." Transfers and other call control features such as placing callers on hold and conference calls can be initiated from the agent's desktop application as well.

Call Center Director supports a number of network protocols as well as ISDN, TCP/IP, V.24, or X.25 for the connection to the switch. Call Center Director is a cost effective solution for automating routine call center tasks that includes an attractive set of features including connectivity to a broad range of switches and the ability of administrators to configure the system, check status, and run reports from a supervisory console.

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Click to Meet Express
First Virtual Communications

Click to Meet Express enables dispersed groups to meet online and conduct more effective, collaborative meetings. Maintaining the expressive and interactive communications of a traditional face-to-face meeting, through integrated audio and multipoint video, gives Click to Meet Express users an advantage that is simply not available with other web conferencing solutions.

Now ad-hoc web conferences with employees, partners and customers can be created on-the-fly and virtually anyone with an Internet connection and a PC can attend. With a rich palette of easy to use tools, including presentations, multipoint video, application sharing, and business quality audio, each participant chooses the collaboration tools most appropriate to the interaction.

Click to Meet Express can also include traditional video conferencing equipment in conferences - extending the investments you may have already made.

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Genesys Expert Contact
Genesys Telecommunications Labs, Inc.

Genesys Expert Contact provides rapid, single-call resolution of customer inquiries by extending the customer interaction beyond the walls of the contact center to specific departments or specialized experts in back office, branch office and field locations, providing consistent enterprise-wide customer service. This sophisticated routing solution transforms the entire enterprise into a contact center, so each employee or "knowledge worker" serves as a possible customer touch point allowing customer needs to be met by a skilled expert -- equating to more satisfied customers. 

The shorter sales cycles also lead to reduced contact center costs and increased revenues. Expert Contact sends customer data along with the call to the designated knowledge worker in the form of a "screen pop," so customers never have to repeat account numbers or other relevant data. Using pre-defined, business rules-based routing, the knowledge worker is involved in only those interactions that will bring the maximum business value to customers, business partners and the company. 

Expert Contact easily integrates with third-party CRM applications and leverages existing infrastructure for remote location deployment, reducing the need for additional hardware investments to further maximize CRM return-on-investment. Expert Contact can also be used for managing contact center overflow by routing calls to "informal agents" located throughout the enterprise. Expert Contact provides companies with new opportunities to lower service cycle times and increase customer satisfaction.

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Intel NetStructure PBX-IP Media Gateway
Intel

The Intel PBX-IP Media Gateway allows the integration of circuit switched and packet swithced telephony in a single Enterprise Network. Through its unique utilization of proprietary PBX protocols and open VoIP Protocols, the Intel PBX-IP Media Gateway allows Enterprises to migrate to IP telphony at their own pace and in their own way, IT managers can either drive their existing proprietary digital phone sets from an Open IP-PBX or drive open IP Phones from a proprietary PBX, without losing any features or functionality.

Intel NetStructure Host Media Processing Software
Intel

Intel NetStructure Host Media Processing Software allows small and medium sized deployments of IP only Media Servers using a pure software approach. Intel NetStructure Host Media Processing Software replaces the functionality of Digital Signal Processing (DSP) Chips with software that runs on an Intel pentium processor in the server. This software only approach provides advantages in terms of Total Cost of Ownership and scalability that cannot be matched by hardware based solutions.

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Customer Interaction Center (CIC)
Interactive Intelligence Inc.

Interactive Intelligence's Customer Interaction Center (CIC) is an open, software-based interaction management solution for contact centers. CIC's unified architecture enables it to replace a wide range of proprietary communication devices including PBXs/IP-PBXs, automatic call distributors, interactive voice response systems, voice mail systems, fax servers, Web gateways and computer telephony middleware systems. Functionality includes multimedia routing and queuing, speech-enhanced IVR, screen pop, call monitoring and recording, Web chat, and more. CIC can be used as a departmental or stand-alone solution. CIC supports circuit- and IP-switched platforms, including SIP.

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VistaPoint Integrated Call Manager
iQ NetSolutions

VistaPoint Integrated Call Manager (ICM) is a suite of applications that allows seamless call control and management of distributed Mitel SX-2000 and 3300 ICP telephone systems and users. It is designed to provide customers with real-time call control capabilities at their desktop regardless of their physical location in the enterprise. VistaPoint ICM consists of software applications that run on industry standard server platforms, and it supports standard interfaces for integration with leading third-party applications to further increase user productivity.

VistaPoint ICM is a feature rich application based on iQ NetSolutions’ VistaPoint Integrated Services (VPICS) architecture, which provides an powerful innovative framework that enables enterprises to maximize the flexibility, scalability, and management capabilities of mixed vendor legacy PBXs, IP-PBXs, Contact Centers, and Multi-site operations while providing a seamless path to VoIP networks.

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Talking SIP
IVR Technologies, Inc.

Talking SIP is one of the only software-only IVR platforms that integrates provider differentiating enhanced services with integrated real-time billing. Our solutions help drive revenue through the network with applications that are designed to attract and retain customers within a sustainable business model. Talking SIP ships standard with a complete suite of service offerings including prepaid/postpaid calling cards, 800/900 termination, tandem switching and voucher recharge. Based on the open standards SIP protocol, for broad interoperability, Talking SIP supports devices from Microsoft Messenger clients, IADs and IP phones to enterprise and trunking gateways and softswitch controllers, to provide robust and scaleable applications to service the needs and requirements of ITSPs, CLECs and iLECS.

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KnowledgeBase.net Enterprise Edition Ver 3.0
KnowledgeBase Solutions Inc.

KnowledgeBase.net combines the best features of document and knowledge management, high-speed portals, smart FAQ systems and powerful search technology to deliver a comprehensive self-service knowledge base for Customer Self-Service and Support. KnowledgeBase.net Version 3.0 significantly enhances portal, search, and document management features for improved personalization levels, functionality, and ease of use. Portals can be highly customized and seamlessly integrated with new Portal APIs and Portal Snap-Ins, which allow any desired part of the knowledge base application to seamlessly integrate into any Web or Intranet page. Version 3.0 also includes new search technologies such as WildCard, Stemming and Exact Word as well as a new Smart Synopsis that displays a preview of the searched word in context of the article. These enhanced search features ensure that information is delivered to end users in the most appropriate and useful manner.

Fully integrated as a web-based application, KnowledgeBase.net Enterprise edition scales up from 1-2 servers to a full array of redundant and load balanced servers. For enhanced performance, part of the 3.0 upgrades includes turn on/turn-off caching and SAN support. The Enterprise Edition is developed on open-standards and seamlessly integrates into most CRM software.

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EXS Converged Services Platform
Lucent Technologies

Lucent's EXS Converged Services Platform (CSP) fills a unique niche by offering a combination open Media Resource Server, Application Server and Signaling Gateway for both circuit-switched and packet-based networks. Working with over 25 third party software developers who create unique value-added services that run on it, the EXS CSP offers an open, programmable environment with interfaces that support standards-based protocols for both the PSTN and IP networks.

This NEBS-compliant platform includes T1/E1/J1/DS3/RTP network interfaces and signaling protocols CAS, CCS, ISDN, SS7/C7 and IP protocols SIP and H.323. Voice codecs include G.711, G.723, G.726, G.727, G.728 and G.729.

The most significant enhancement to EXS CSP in 2002 is the introduction of