Webinar Schedule

Date	Description	Presenters	Sponsor
Tuesday, December 9, 2008 2:00pm ET 11:00am PT Register Now	SaaS in the Contact Center an Attractive Alternative During a Down Economy	Prem Uppaluru Chief Executive Officer (Co-Founder) Transera Dan Miller Senior Analyst & Founder Opus Research Rich Tehrani President, Group Editor-in-Chief TMC
Wednesday, December 10, 2008 2:00pm ET 11:00am PT Register Now	SIP Trunking - Variations and Value	Joel Maloff Senior Vice President of Sales and Marketing Bandtel Erik K. Linask Group Managing Editor Technology Marketing Corporation
Tuesday, December 16, 2008 11:00am ET 8:00am PT Register Now	Voice Services: A Key Driver for WiMAX Success	Jay Jayasimha Chief Technology Officer Veraz Networks Ashish Sharma VP Corporate Market Development Alvarion Ltd. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Upcoming Webinars	Stay Tuned for these Upcoming Webinars: December 9, 2008 December 9, 2008 December 10, 2008	Webinars Sponsored by : Grandstream Transera Veraz	Contact Us: Contact TMC to put on your own Webinar!
Archived Webinar	Making Unified Communications Relevant for your Business	E. Brent Kelly Senior Analyst and Partner at Wainhouse Research Wainhouse Research Shane Yu Avaya Professional Services UC Consulting Practice Avaya Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Make Virtual Agents Feel Right at Home	Amy Wolf Senior Solutions Engineer IEX Corporation, a NICE Systems company Brendan B. Read Senior Contributing Editor - Customer Interaction Solutions TMCnet
Archived Webinar	Small Operator - Are you being left behind?	Alan Percy Director of Market Development AudioCodes Mike Wilkinson Director, European Marketing BroadSoft Scott R. Firth Director, Telecommunication Solutions IBM Systems and Technology Group Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	HD VoIP - the next sound barrier?	Alan Percy Director of Market Development AudioCodes Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Optimizing Security and Carrier Network Performance with IBM and CloudShield	Arnold E. Ness P.Eng., M.B.A., CTO America’s Next Generation Network Team Steven Teitzel Global Solution Owner for Security for the Telecommunications Industry IBM Bill Scull Vice President of Marketing CloudShield Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Business Benefits of Mobile Unified Communications	Ellen Daley Vice President, Research Director Forrester Vivek Khuller President and CEO DiVitas Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Fax-enable your organization with SIP/T.38 and leverage your AudioCodes VoIP and Unified Communications infrastructure	Georges Boutros Partner Development Manager Sagem-Interstar Alan Percy Director of Business Development AudioCodes Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	ATCA vs. Carrier Grade Rack Mount Servers - The Experts Square Off	Jeff Hudgins VP marketing NEI Sven Freudenfeld Business Development Telecom Kontron Keate Despain Sr. Director of Product Line Marketing RadiSys Brian Carr Strategic Marketing Manager, Embedded Computing Emerson Network Power Tom Bonds Tekelec Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Best Practices for Transforming Call Centers into Blended Sales/Service Organizations	Donna Fluss Founder and President DMG Consulting LLC Liz Amaral Sr. Director, Product Marketing Enkata Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Completing the Convergence: Reliable Fax over your VoIP Network	Jeff Dworkin Enterprise Marketing Manager Dialogic Corporation Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Demand, Trust, and Value: 3 Secrets to Making Money by Reselling Hosted VoIP	Joe Schiavone Channel Sales Director FreedomIQ Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Imagine a Campus where Productivity is Powered by the Human Voice Speech-Based Solutions to Cut IT and Telecom Costs	Elwyn Hull Telecommunications Director University of Texas Southwestern Medical Center Hakan Kilic Product Manager, Employee Productivity Suite Nuance Brendan B. Read Senior Contributing Editor - Customer Interaction Solutions TMCnet
Archived Webinar	Imagine Government Agencies Where Productivity is Powered by the Human Voice	Hakan Kilic Product Manager, Employee Productivity Suite Nuance Tim Gray (Moderator) Web Editor Technology Marketing Corporation TMCnet
Archived Webinar	Do You Know Who is Listening? – The Truth of Enterprise SIP Security	Alan Percy Director of Business Development AudioCodes Ritu Maheshwari Product manager Interactive Intelligence Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Productivity Powered by the Human Voice - A Case Study on Speech-Based Solutions in a Dynamic Healthcare Environment	Elwyn Hull Telecommunications Director University of Texas Southwestern Medical Center Hakan Kilic Product Manager, Employee Productivity Suite Nuance Brendan B. Read Senior Contributing Editor - Customer Interaction Solutions TMCnet
Archived Webinar	Cutting Through the Noise - Comparing Contact Center Performance Management with Speech Analytics	Rob Berry Sr. Director, Product Marketing Enkata Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	How JetBlue is Replacing their $1,000 Speech Recognition Licenses for $15 - dramatically reducing costs, while improving customer satisfaction	Charles “Duffy” Mees Vice President and Chief Information Officer Jetblue Airways Albert Kooiman Senior Technical Product Manager Microsoft Thomas Porter Chief Operating Officer Aumtech Brendan B. Read Senior Contributing Editor - Customer Interaction Solutions TMCnet
Archived Webinar	Series 3: UC Security Requirements	Jason Ostrom Director Sipera VIPER Lab Eric Winsborrow Chief Marketing Officer Sipera Systems Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Series 2: Are You Secure?	Jason Ostrom Director Sipera VIPER Lab Eric Winsborrow Chief Marketing Officer Sipera Systems Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Impact of Wireless on CRM Adoption and the Social Customer	Paul Greenberg Chief Customer Officer BPT Partners Martin Schneider Director of Product Marketing SugarCRM Brendan B. Read Senior Contributing Editor Customer Interaction Solutions TMCnet
Archived Webinar	The Next Frontier in Customer Identity Protection: Voice Biometrics	Steven Cawn WebSphere Sales IBM Ron Settele Enterprise Solutions Marketing Intervoice Tim Gray Web Editor Technology Marketing Corporation
Archived Webinar	Asterisk: Reliable and scalable solutions with AudioCodes	Alan Percy Director of Business Development AudioCodes Steve Sokol Software Product Manager Digium - The Asterisk Company Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Agent at Home Solutions: Revolutionary Change for the Contact Center	Brad Schorer SVP Marketing and Business Development VoltDelta Craig DiAngelo Director of Business Affairs VoltDelta Prem Uppaluru Chief Executive Officer (Co-Founder) Transera Brendan B. Read Senior Contributing Editor - Customer Interaction Solutions TMCnet
Archived Webinar	Ensuring Quality in Large Scale Networks	Chad Hart Product Marketing Manager Empirix Dan Teichman Product Marketing Manager Empirix Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Open Source and CRM 2.0 the Next Frontier	Paul Greenberg Chief Customer Officer BPT Partners Martin Schneider Director of Product Marketing Technology Marketing Corporation Brendan B. Read Senior Contributing Editor Customer Interaction Solutions TMCnet
Archived Webinar	GSMA IPX: Clearing the way for new mobile operator revenue	Jay Jayasimha Chief Technology Officer Veraz Networks Dimitri Repinic IPX Product Manager Belgacom ICS Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Series 1: VoIP Attacks are Real	Jason Ostrom Director Sipera VIPER Lab Eric Winsborrow Chief Marketing Officer Sipera Systems Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Finding the perfect balance of live and self-service: Bonus Yankee Group Whitepaper	Ken Landoline Program Manager, Customer-Centric Strategies Yankee Group Kevin McPartlan Vice President, Contact Center Solutions Intervoice Tim Gray Web Editor Technology Marketing Corporation
Archived Webinar	Top Trends in Mobile Value-Added Services	Brough Turner CTO NMS Communications Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	CRM Strategies for the Social Customer	Paul Greenberg Chief Customer Officer BPT Partners Martin Schneider Director of Product Marketing Technology Marketing Corporation Brendan B. Read Senior Contributing Editor Customer Interaction Solutions TMCnet
Archived Webinar	Time To Ditch The Switch? For Prepaid Service Providers, The Economics of IP Migration Are Increasingly Compelling	Kenneth M. Osowski Vice President of Marketing and Product Management Pactolus Communications Software Corp. Brian Partridge Director Yankee Group Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	From Mass Market to Mass Customization: How You Can Compete in the Age of Personalization	Susan Chlebove Segment Marketing Manager Dialogic Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Using KPI’s to Optimize the Network	Gaurang Kalyanpur Director of Services Marketing Tekelec Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Delivering a differentiated customer experience to win in a competitive marketplace	Pete Marston CRM Analyst Forrester Research Monna Gandhi Senior Director of IT Athenahealth Martin Schneider Director of Product Marketing SugarCRM Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Benefits of Mobilized Unified Communications	Doug Makishima Vice President of Marketing and Sales D2 Technologies Henry Dewing Principal Analyst Forrester Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Harnessing Loyalty-producing Customer Feedback using your IP Communication Solution	Brad Herrington Senior Product Marketing Manager, Contact Center Interactive Intelligence Inc. Philip Doriot Managing Director Partner CFI Group Tim Gray Web Editor Technology Marketing Corporation
Archived Webinar	New Multi-Service Integrated Solution for Service Providers & Enterprises	Alan Percy Director of Business Development AudioCodes Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Why Primus Built Its Popular New Service Using SIPdev.org's SDP With Open Source Frameworks: A Scalability & Innovation Case Study	Matt Stein Vice President, New Technology and Services Primus Telecommunications Canada Inc. Kenneth M. Osowski Vice President of Marketing and Product Management Pactolus Communications Software Corp. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Experience the Power of High Density Multiservice Gateways	Marc St-Onge Director Sales Support TelcoBridges Martin McFadden Business Development Manager TelcoBridges Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Developing and Deploying Enterprise Unified Communication Products	Asher Shiratzky CTO RADVISION Danny Loeb Product Manager RADVISION Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	The Complete Managed Hosted VoIP Solution from AT&T. How Can You Benefit?	Aron Talwar Lead Product Marketing Manager AT&T Joe Osborne Founder and CEO NetComp Communications Group, Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Key Considerations for Planning and Deploying Unified Communications Successfully	Mitchell Hershkowitz National Practice Manager, Converged Communications Dimension Data Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	IPv6 in the World of VoIP: Crucial Upgrade or Major Technical Challenge?	Oleg Goryunov Chief Marketing Officer MERA Systems Vitaly Potapov Senior Sales Manager MERA Systems Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	The Five Reasons Enterprises Should Move From an IVR to a Voice Portal	Ian Jacobs Strategic Analyst Frost & Sullivan Kimberley Drobny Director of Enterprise Solutions Marketing Intervoice Tim Gray Web Editor Technology Marketing Corporation
Archived Webinar	DSW Steps Out with Self-Service	Antonio Colicchio Director of Customer Operations DSW Jay Emmons VP Customer Operations Voxify Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Unified Communications for the Contact Center	Michael Sheridan Senior Vice President, Strategy and Marketing Aspect Software Art Schoeller Director of Industry Initiatives Microsoft Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Taming OPEX and CAPEX using Network-adaptive SBCs	Yaser Mujahed Chief Architect Veraz Networks Brian Partridge Director Yankee Group Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Communications Enabled Business Services	Trevor Baca Vice President of Software Engineering Jaduka Ken Camp Independent Consultant Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Hosted Customer Care Solutions: Are They Gaining Traction?	Ken Landoline Program Manager, Customer-Centric Strategies Yankee Group Carole Altman Software as a Service (SaaS) Product Manager Interactive Intelligence Stephen Kowarsky EVP CosmoCom, Inc.
Archived Webinar	Series 3 - How Do You Analyze and Support Critical Success Factors in Contact Centers?	Allyson Boudousquie Director of Business Process Marketing PerformanceEdge Group Aspect Software Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	How SMBs and VARs Can Benefit from Hosted VoIP in 2008 and Beyond	Dave Immethun Sr. Director of Sales 8x8, Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Deploying Speech Automation Using a Hosted Solution	Brad Schorer SVP Marketing and Business Development VoltDelta Craig DiAngelo Director of Business Affairs VoltDelta Tim Moynihan Vice President Global Marketing and Channels Envox Tracey E. Schelmetic Editorial Director Customer Interaction Solutions magazine, Dot Commentary
Archived Webinar	Secure SIP Trunking: What You Need to Know	Steven Johnson President Ingate Systems Dan York Director, Voxeo and Chair VOIPSA Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Series 2 - Hire right, Analyze right, Train right – Secrets to Success for the Contact Center	Allyson Boudousquie Director of Business Process Marketing PerformanceEdge Group Aspect Software Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	CRM Integration Best Practices: Taking the Pain Out of the Call Center	Paul Nussbaum VP of Marketing AMC Technology Tracey E. Schelmetic Editorial Director, Customer Interaction Solutions magazine, Dot Commentary
Archived Webinar	IP Convergence Means Channel Convergence	Tom Scearce VP of Market Development Speakeasy Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Microsoft Office Communications Server 2007 — considerations for voice integration	Faye McClenahan Head of Strategic Marketing Aculab Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	“Grandstream One Button SIP Trunking Eliminates Errors and Serves up a Host of Service Providers”	W. Khris Kendrick Senior Director Business Development Manager Grandstream Networks Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	The Transition to VoIP: Five Business Signs that Indicate it’s Time	Tim Passios Director, Solutions Marketing Interactive Intelligence Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Migrating from Legacy Voice Mail Solutions to Unified Communications	Blair Pleasant President & Principal Analyst COMMfusion LLC Hardy Myers President and CEO Applied Voice and Speech Technologies, Inc. (AVST) Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Series 1 - Bottom of the Ninth – Can Your Agents Keep Your Customers?	Allyson Boudousquie Director of Business Process Marketing PerformanceEdge Group Aspect Software Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Learn How to Host Revenue-Producing VoIP Services	Sara Hughes Director, Applications Product Marketing GENBAND Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Building IMS Applications: Five Key Principles	Ken Lee Director of WW Product Marketing BEA Andy Smolensk Director of Technical Alliances Intervoice Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Value-Added Services: A New Strategic Role for Support	John Ragsdale VP of Research the SSPA Robert Bell VP of Customer Support Eclipsys
Archived Webinar	Optimizing Agent Productivity with Desktop Integration	Francis Carden CEO OpenSpan Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Divide to Conquer: Meeting the Needs of 3G Wireless with Multicore Technology	Alan Gatherer Chief Technical Officer Communications Infrastructure Group Texas Instruments Markus Levy President Multicore Association
Archived Webinar	Inter-Network Mediation in multimedia networks	Dave Gladwin VP of Product Marketing Newport Networks Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	SIP Trunking for the SMB	Eric Eckman Director and Product Manager Broadvox Kerry Garrison trixbox Community Director Fonality Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Fax - SIP+T.38 to the Rescue	Alan Percy Director of Business Development AudioCodes Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Call Recording ï¿½ Evolving from TDM to VoIP by Transitioning Challenges into Opportunities!	Karen Van Blarcum Product Manager of Voice Recording AudioCodes Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Remote Agents: Taking Full Advantage of the IP Contact Center	Tim Passios Director, Solutions Marketing Interactive Intelligence Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	All-in-one IP-PBX network appliance initiates the “M” in IMS	W. Khris Kendrick Senior Director Business Development Manager Interactive Intelligence Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Building a Business Case for Remote Support	John Ragsdale VP of Research the SSPA Robert Bell VP of Customer Support Eclipsys
Archived Webinar	Balancing Cost Effectiveness with a Commitment to Service Leveraging Speech Technologies in Your Contact Center	Thomas M Chamberlain Director, Business Process Marketing Aspect Software Remus Siclovan Senior Systems Analyst Health Net, Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Multi Service Business Gateways (MSBG) – "Critical success factors for building and deploying Multi Service Business Gateways (MSBG)"	Rajesh Kumar Asst Vice President, Product Management. Aricent Abhijit Naik Senior Business Development Manager Aricent Jas Tremblay Director of Marketing for Segment Marketing LSI Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Measure Service Robustness, Reduce Costly Service Downtime and Customer Churn for Maximum ROI. Don't Get Caught with Your Pants Down!	Peter Fetterolf, Ph.D. Principal Network Strategy Partners Adam Stein Vice President Marketing Mu Dynamics Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Building Carrier Networks Using COTS Technology Optimize the cost of Delivering Network Services	Arnold E. Ness Arnold E. Ness P.Eng., M.B.A., CTO America’s Next Generation Network Team Prasad Kallur Vice President of Strategic Marketing Interphase Corporation Vikram Mehta President and CEO Blade Network Technologies, Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Speech Mythbusters: Debunking 10 Common Myths about Voice Automation	Jeff Foley Solutions Marketing Manager, Care Business Unit Nuance Communications Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Help Your Employees Reach Their Performance Goals -- and Yours	Bill Grambley Senior Director of Marketing and Product Management Performix Erik K. Linask Group Managing Editor, Technology Marketing Corporation
Archived Webinar	Unified Convergence and Business Continuity	Max Schroeder SVP FaxCore, Inc. (Moderator) Don Gant VP, Channel Marketing and Business Development Iwatsu Voice Networks Wendell Black Vice President Oracle Contact Center Anywhere Howard Lubert Ph.D, Managing Partner and Senior Analyst SafeHatch, LLC
Archived Webinar	Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management	Glenn L. Gustafson IEX Totalview Workforce Administrator Chase Home Lending Tracey E. Schelmetic Editorial Director [email protected] Solutions magazine
Archived Webinar	Rethinking the Case for Hosted IVR: VoIP Impact on Transport Cost Changes the Equation	James Harvey Vice President First Data Voice Services Dan Miller Sr. Analyst and Founder Opus Research Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Ensuring Call Quality With SIP Trunking	Bill Casey SVP, Marketing Reignmaker Communications Dave Martin VP, Marketing Edgewater Networks Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Hosted vs. On Premise IVR? Four Deployment Strategies that Protect You from Risk and Change	Nancy Jamison Jamison Consulting Roger Nunn Worldwide Sales Voxify Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Building Applications with SIP - Conferencing / Collaboration Solutions	Alan Percy Director of Business Development AudioCodes Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	VoIP Security Best Practices: Preventing Attacks and Managing Risk	Eric Winsborrow Chief Marketing Officer Sipera Systems Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Part II Call Center Consolidation 2.0 In Practice: How enterprises are implementing and benefiting from Consolidation 2.0	Matt Healey IDC Senior Analyst IDC Andre Angel President/CEO NTRglobal North America
Archived Webinar	Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart	Matt Healey IDC Senior Analyst IDC Andre Angel President/CEO, NTRglobal North America
Archived Webinar	Replacing Your Workforce Management System … the right way	Troy Plott VP, Call Center Operations Fifth Third Bank, Cincinnati, Ohio Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Making Money with VoIP - Real World Examples	Tom Scearce VP of Market Development Speakeasy Jeff Dixon Worldwide VP– VoIP Products & Strategic Alliances Polycom Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	SERIES II Building Applications with SIP - the IP Contact Center	Alan Percy Director of Business Development AudioCodes Erik K. Linask Group Managing Editor, Technology Marketing Corporation
Archived Webinar	How to Attract and Retain Top-Producing Channel Partners --Our Recipe for Success	Kevin J. Timmerman Co-owner and President Steele Capital Management William Anderson Executive Vice President Maximizer Software Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Call Center Consolidation 2.0: What the Next Wave in Customer Care Means For You	Steve Kaish VP Product Management and Chief Information Officer CosmoCom, Inc. Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	Optimizing the Total Caller Experience Research Results and Bonus White Paper	Dr. Jon Anton Adjunct Professor Purdue University Center for Customer-Driven Quality Dave Pelland Director of the Design Collaborative at Intervoice
Archived Webinar	The Role of IPTV Middleware in Reducing Total Cost of Ownership	Jon Arnold Principal of J Arnold & Associates Brian Mahony Vice President, Marketing Espial
Archived Webinar	Break Free- Leveraging SIP in Developing Enhanced Applications	Alan Percy Director of Business Development AudioCodes Erik K. Linask Group Managing Editor Technology Marketing Corporation
Archived Webinar	The Sky is the Limit: Maximize Your WiFi Performane
POSTPONED Register Now	Virtual Call Centers 101: The Road Home	Paul Roscoe President Sentillion vBusiness Erik K. Linask Group Managing Editor TMC
Archived Webinar	Blend technology and design to deliver the Total Caller Experience
Archived Webinar	Ready for Primetime; or 1995's Failed ASP Model Deja Vu
Archived Webinar	Youï¿½ve Got Memory! Unleashing the power of 64-bit, multi-core architectures for new, advanced applications with Memory-Centric Data Management

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