
FEATURE ARTICLES
Product of the Year Awards 2000
The TCO Value Proposition
By Gayle Moss, Mitel Corporation
The New Model For Distributed Customer Care
(sidebar)
By Franklyn Jones, Shoreline Communications
LAN Telephony: Keeping It Simple,
Economical, And Feature-Rich (sidebar)
By Ed Wadbrook, 3Com Corporation
Frictionless Provisioning In A Fractured
World
By Glen Hellman, 3Com Corporation
Are You Ready For
EBPP? Watch Out! Here It
Comes! (sidebar)
By Steven Rodin, Davinci Technologies, Inc.
The Importance Of QoS In Broadband Networks
For Mission Critical Content
By Vijay Krishnamorthy, Cisco Systems
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PUBLISHER'S OUTLOOK
A Quick Look Back, A
Global Look Ahead
By Rich Tehrani, Publisher,
Internet Telephony� magazine
COLUMNS
Industry Insight:
Wireless Data And Unified Messaging Converge
By Jim Machi, Dialogic Corporation (an Intel Company)
Packet IN: Will The Softswitch Fulfill The Promise Of AIN?
By Richard Hayter, TEKELEC
Industry Imperatives:
IP Regulation -- How Will Your Business Be
Affected?
By Robert Aldrich, Legal Counsel For MMTA
Round Up: Testing
Tools For VoIP
PRODUCT REVIEWS
Cross Talk -- VoIP "Click-To-Talk" Shootout:
eStara, HearMe, Lipstream, WebDialogs
DEPARTMENTS
Industry News
Letters
To The Editor
Editor's Notebook
Special Focus
Voice & Data Converge On Miami!
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