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•The Facts About SIP
After years of refinement, the international SIP standard continues to become more integral to the movement toward converged voice and data communications. Unfortunately, some legacy vendors are still questioning various aspects of the open SIP standard. Here are a few of the more common objections going around and the Interactive Intelligence responses to them.
•Unified Telecommunications Model White Paper: Communications Servers and Contact Distribution Systems
This white paper is the first in a series on the Major Components of Voice and Data Convergence and migrating toward a Unified Telecommunications Model in the Enterprise.

Each part of this series will categorize a major component or set of components as an integral part of an overall technology architecture (infrastructure, systems and applications) and will cover the major trends in telecommunications including network convergence, TDM / IP Telephony, portals, presence / proximity, multi-modal and collaborative communications.

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    • •Making Mobile Video Work: Challenges and Opportunities
    Martyn Davies, video marketing manager at Dialogic, talks about the burgeoning consumer smartphone market and what's next for video on the tiny screen.








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