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IP Telephony and the Interaction Center Platform
Telephony remains the dominant form of customer interaction for most businesses today and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephone options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number of methods to combine traditional circuit and IP telephony utilizing comprehensive support for a variety of telecommunications architectures.
The Facts About SIP
After years of refinement, the international SIP standard continues to become more integral to the movement toward converged voice and data communications. Unfortunately, some legacy vendors are still questioning various aspects of the open SIP standard. Here are a few of the more common objections going around and the Interactive Intelligence responses to them.
IVR 101: The Advantages of VoiceXML-Based IVR Systems
In this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what’s driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice’s value proposition as well as about IVR generally.








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